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McDonald's

www.mcdonalds.com

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1.6 43 Reviews 2892 Complaints
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McDonald's Complaints Page 32 of 145

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M
3:46 am EDT
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July 24th 10:00pm Just want to say I’ve worked in fast food all my life and this is just not how to treat customers… My big family (15) decided they wanted to go to McDonald’s so we went before ordering I stated it was going to be a big order . He said it’s all fine . We proceeded with the order 26 burger in total I could hear him (cashier) repeating the...

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H
2:16 pm EDT

McDonald's They are getting away with calling customers [censored]es and if there in the wrong they don’t have to fix it and tell us to get back in line

I’d rather talk on to the phone and tell a representative, but I will share.

This little town in Jonesboro la, we have a good down but it has its shares of different walks from life.. I’m considering that everyone is different, but when I see repeats of attitude problems from different hired people I start to see the pattern isn’t from one employee but from most (not all the employees are like that, there’s the more senior type McDonald’s workers and they accommodated me, there nice and there not getting paid extra for it…I wished I could help get those nice employees recognized…..

I think if u rewarded those that got good feed back I bet it would encourage the others to be more friendly…

Desired outcome: Just my order to be heard,recorded and given to me the way I paid for it…I didn’t tell u one circumstance but this review was based of many visits

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L
8:18 pm EDT

McDonald's Service. Inside

Spoke to the manager she was on a personal using the bathroom the staff their at 6:52 mott ave Farrockaway they forgot to give me my soda with my meal and let me walk out so I returned and said so kindly can I please have my large sprite soda that came with meal showed my receipt and the manager come and I point the 2’e young ladies watching me but not helping me for my soda and they know it can become very crowded I was trying to jus leave with my son thanks

Desired outcome: The children need to respect their elders and be little more pleasant

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A
6:46 am EDT

McDonald's Service

I would like to know why the McDonald’s on president ave in fallriver ma that says 24 hours refuses sales at 330 am and cannot give a reason to why a 24 hour location isn’t serving at this time. iWork third shift and it is ridiculous how rude the employees in that store are while refusing sales, they have refused multiple times and when I ask why they say I’m the wrong person to ask that . Definitely needs a management change or maybe the signs should be changed at the location online and on the highway sign .

Desired outcome: Change store hours or hire more efficient employees.

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T
10:04 am EDT
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I asked the lady with dirty blond hair that is shaved on the under side to not give me a drink carrier 7/20/2022 at 8:45am. She said it is easier for me, I told her I do not want it they are not made well and I don’t want to spill the drinks in my car. She again tells me it is easier for her. She continues to argue. Then rolls her eyes and says you can just...

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U
5:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's Drive through in Waterford city

The staff in this restaurant are a bad combination of incompetent and unhelpful.

I have come to expect a certain level of stupid when dealing with McDonald's staff, but today was unbelievable.

I placed my breakfast order, and the person taking it clearly heard me as she quoted the correct price, however when I got to the window to pay, they had No Idea what I ordered. It took over 5 minutes to get to the counter, not because they were busy, but because someone was having a chat with a car at the head of the queue. But the look of pure confusion on the idiot behind the window was stunning, he seemed genuinely surprised that someone in the queue for McDonald's was looking for food.

This store has a reputation for uselessness, but this was too much even for McDonald's

Desired outcome: I want the staff replaced

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G
3:30 pm EDT
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First of all took forever for them to work the drive thru line down. Once I ordered got to the window I was told to pull up and wait on fries. I did so and waiting for about 7minutes to be exact giving them the benifit of doubt, then I kept seeing cars get there order and drive off some had to pull back in due to their order being incorrect. What type of...

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C
2:16 pm EDT
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7/18/22 at 1445 McDonald’s in Paris,TN I went through the drive through that day. I ordered my food then approached the 1st window to pay and nobody opened the window. The window has a decorated sun tint on it so you really couldn’t see through it. I was also stopped at the window waiting in line. When I approached the 2nd window, a lady opened the...

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H
1:20 pm EDT
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McDonald's ketchup. bring back heinz in all stores.

For almost a decade my family and I skip McDonalds because we love Heinz ketchup and your brand has always tasted horrible. About once a year I breakdown and buy a burger and fries but the ketchup you serve ruins it and I love Heinz ketchup. Bring it back and we would return, and no I wouldnt bring my own Heinz to Mc Donalds. Bring Heinz back to Every store in America and every day of the year.

Desired outcome: HEINZ

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S
2:31 pm EDT

McDonald's Manager

There is a manager named Mrs T she is very very rude to her employees mostly to her white employees she will get up in there face and yell at them like there trash making them stop what thete doing to go do some else is work and then y'all at them for being behind on product I will not be back it this McDonald's as long as she is working there cause I would have to make a scene at let her know about her rudeness to get employees. She's got to go that is not good for business and that's why y'all can't keep employees here at this MC Donald in Kinder

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M
11:58 am EDT

McDonald's All round product and poor service

I ordered my food to takeaway and was told I would have to pay for a bag on the quick pay. I received half a large fries in a large fries container and no straw in the bag to drink my milkshake, I received the normal bag everyone else did without handles and I paid for a handled bag. Worst of all they made me pay for a sweet chillies dip after receiving such small portions. I buy McDonald all the time and only stop at services serving McDonald's, I might just switch to off or burger king from now on.

Desired outcome: I want the rest of my fries, another milkshake as I couldn't enjoy without a straw and my 10p back for the lack of a bag

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M
mark henderson
Lafayette, US
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Jul 18, 2022 12:58 pm EDT

Just return the milkshake to get another one. Probably have to pay for the straw now as well.

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U
6:10 pm EDT
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Date of first event: 7/15/2022. Overhead sign shows $1.00 for all soft drinks. They rang up at $1.79. Shift manager was very rude and said she did not have to honor the price. I argued the point and she eventually gave in and said she would do it this time but not again because they do not have to honor posted prices. Second visit on 07/17/2022, the sign...

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D
2:40 pm EDT

McDonald's Slooooow service, and an employee threatening me.

Around 11:49pm on July 16, 2022, I was in the slowest moving line to get food that I've ever been in. The manager is Lisa Stouse, and the restaurant is at 1325 Tuskawilla Rd, Winter Springs FL, 32708. Either they were understaffed, or incompetently so. When I was finally 1 car away from placing my order, that car was placing an order was sitting there for 6 or 7 minutes. A girl in the backseat was waving around a cellphone out the back window. I'm 67 and hard of hearing, so I couldn't catch everything being said, and additionally, I was on a motorcycle trike and wearing a helmet, but my guess is that either the customer, or the employee were not competent in the apps functionality. I let them know that it was just food that they eat 3 times a day so let's move it along.

The girl in the backseat flipped me the bird, so I returned the sentiment to her verbally. Well, when I finally got to the ordering station, I was threatened with police intervention! I was told to either get out of the line I'd been sitting in for forever, or this guy would call the police!

I frequent this restaurant 6 to 8 times a month, and have never been treated this way. But because of either incompetence, or understaffing at this store, ALL customers were POORLY served, and the frustration level was high for customers, and possibly this employee who threatened me. I am 67 years old, and I can tell you, I didnt appreciate it.

I left the store, and when I got back home, after going to Taco Bell instead, I called the store. TEN TIMES. And every time I got EXACTLY 4 busy signal tones and then the call disconnected itself!

I expect a response back. Dean Dix. Email [protected]@msn.com. phone [protected].

If I get no response, I will go to corporate.

Thank you.

Desired outcome: I want an apology, a reprimand of the employee that threatened to call the police on me, and a meal on you, as compensation.

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L
11:33 pm EDT
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I ordered food around 9:40. I waited about 30 minutes or so, got my food around 10:20ish. Noticed my food bag was pretty light, no fluids moving or ice making sound. I went inside and noticed no large Dr. Pepper. Not the first time this has happened. I order food pretty often different apps sometimes, on different devices. I recently have a new phone and...

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M
1:58 pm EDT
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I went threw the drive threw and I asked if they did the buy on get one for a dollar. So I asked for the 2 cheese burger meal. But instead of that it got rang up as two cheeseburgers with a small drink all separate. We asked the drive threw worker to make sure that was a meal 2 times. And then once at the window. I quote "I may be new here I know what I'm...

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V
4:15 pm EDT
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I went in to the restaurant due to the long drive thru line. It’s always a long line so I usually go in. While I was giving my order they said the drink machine was leaking. I spent 36.00 w/o drinks. So while I was waiting for my order the cashier took 5 steps and got a drink from the drive thru window. Immediately I said I thought the drinks were...

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G
2:59 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

McDonald's Mcdonald’s food and service I think it’s

I go through the drive-through after waiting 15 minutes I finally get to the window I order a quarter pounder chicken sandwich large fry large Coke I pay I wait they make me pull out to spot number one the wait which was fine now I’m 15 to 20 minutes and now there’s an employee out there squatting down by the front door smoking cigarettes she goes inside comes back out one minute later with bags of food and delivers my food and another order after smoking with her hands and not washing them when I get to the parking lot to check my order there’s only a cheeseburger and half of a large fry I go back through the drive-through tell him that they screwed the order up he really orders the quarter pounder and the chicken sandwich for me I get to the window I got a quarter pounder I open the chicken sandwich and it’s another hamburger I mean [censored]s so now you’re paying for everybody’s food plus the car that ordered behind me they screwed their order up and they went back through the line

Desired outcome: Desired outcome I would like people that are handling the food not to smoke cigarettes I’d like to go through the drive-through and get a correct order not have to go through twice to get my order there goes my whole lunch hour

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S
3:45 pm EDT
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I placed an order around 3:30 on Tuesday July 12th 2022 and after placing my order one of the managers told me that I had 5 minutes left and the lobby of inside dining to be able to sit down I was going to order more food but now I feel like there's either prejudice or I'm just being ripped off all around I don't understand how I go to a public sitting and...

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B
1:02 pm EDT
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McDonald's Customer service

I ordered at this fast food joint and the girl asked me if the order was correct on the screen. It wasn’t and I told her no the one drink I ordered wasn’t on the screen. She got extremely snotty and said I assure you it is. I told her no it’s not and proceeded to the first window and I was very upset about how I was talked to. I asked the girl at the first window if she was the snotty person she said no and I paid and went to the pickup window and asked for the manager. In the meantime I asked the girl there if she was the snotty girl and she said no. Then this little snot of a girl poked her head out and said it was her. She started berating me again and the lady manager said something I didn’t understand and the snotty girl said “I’m just a kid what’s your problem”. I said that she was very snotty and she said fine don’t come back. Believe me I won’t and I will tell everyone how rude these people are when there is a problem. If she wants to play the innocent kid routine and have that poor of customer service the maybe management needs to put her back in the kitchen away from customers

Desired outcome: Reprimand this employee

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B
10:32 pm EDT
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Went through the drive through and ordered no onions, recieved a bag without my sandwhich and when corrected about it the store manager said she would fix it and minuites later had a younger male hand us our sack when we arrivee home we looked and there was a clear finger mark thru the ketchup and mustard and there was still onions on my sandwhich hanging...

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