The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Maytagwasher

D
This review was posted by
a verified customer
Verified customer
Review updated:

Today is Sunday, December 11, 2016. I purchased a new Maytag washer from Lowe's two weeks ago. (Had a Samsung earlier and did not perform up to my old Maytag standards.) The first time I used the new Maytag, I notice a lot of noise on the fill cycle. Tonight, (only the third time I used it) the washer made an unusally loud noise throughout the entire wash cycle. Sounded like the agitator(s) were scraping on metal!The sound is so loud, you can hear it from outside the house. Help. Very disappointed that I can't count on the Maytag to quietly wash the clothes. Do I need to have the washer replaced? (Desirable resolution is a washer that works without making me think the parts are coming unhinged.)

  • Maytag's response · Dec 12, 2016

    Donavintage
    We are sorry to hear of your dissatisfication with your new washer. New style washer makes many different noises. Typically, a grinding or rubbing noise will occur in the agitation/wash or spin portions of the cycle. The drive system on these units is different than previous washers. You may hear the motor sound as the motor alternates directions. You may also hear some gear sounds. These sounds are part of the normal washer operation.

    The noise this washer makes could become worse if the machine is unlevel. It is important to follow the steps in the installation instructions for leveling the washer. The legs are adjustable, and can easily be moved up or down

    If you have any other questions or concerns, please feel free to email us at [email protected]

Responses

  • Fo
    Forget MaytagSueG Nov 07, 2019

    My maytag washer keeps eating my clothes... Today it was a brand new king sheet. They are pulled under the agitator and it holds them tightly. They have to be ripped out... Except today; that sheet isn’t coming out. I called customer service and since the washer is almost 2 years old, igor the “sorry charlie.” I will never buy another maytag product!

    Comments

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.