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American Standard Customer Service Phone, Email, Contacts

American Standard
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www.americanstandard-us.com

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1.7 81 Complaints
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American Standard Complaints 81

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8:36 pm EDT
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American Standard Hot water heater lasted 3 years and 4 months, they would not replace it and said it needed an Expansion Tank to hold water. They took 1 week to get me an answer, that means I went through hell. This was a new house they pointed out an unknown technicality. I want this company to go out of business they wasted my time. I bought from another...

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2:26 am EDT
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We entered into a contract with American Standard for the installation of a new shower on June 30, 2023. The installers did not put anything to support the base of the shower so every time we stepped into the shower there were creaking noises. The walls of the shower in various places were smeared with caulk as a result of the installers touching them and...

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1:00 pm EDT
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American Standard Delays and then kept my deposit

I would never again use American Standard. I actually didn't use them. I made a substantial deposit and they set up a mutually agreed upon date to take out my old shower and put in my new shower. They couldn't come on that date and set up another date, which again they couldn't come to. I lost my deposit and some guy from Texas said that I would not get me deposit back.

Good luck to anyone who chooses this company.

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Is American Standard Legit?

American Standard earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds American Standard to be a trustworthy company. Although there's a 17% resolution rate for customer complaints, which deserves attention, American Standard is known for their high standards and safety. If you're thinking about dealing with American Standard, it's wise to check how they handle complaints.

We found clear and detailed contact information for American Standard. The company provides a physical address, 5 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Americanstandard-us.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up American Standard and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While American Standard has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 17% of 81 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Americanstandard-us.com to appear inactive or unused, such as technical issues or a temporary shutdown. In any case, if you are having trouble getting a response from the company or recovering your money, it may be wise to take further steps to protect yourself, such as seeking a chargeback from your bank or contacting a relevant consumer protection agency.
  • American Standard protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to American Standard. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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3:49 pm EDT

American Standard Tub to shower conversion.

American Standard took over 2 weeks to do a 1 day tub to shower conversion. The install team caused the bathroom sink aerator to clog and the furnace back flow preventer to clog. This was caused by repeatedly turning on / off the house water. The finished install looks terrible, seals are not correct, molding was ruined, and since the shower was installed without a P trap there was a water leak onto the first floor ceiling and into the basement. The ceiling and wall need to be fixed and painted. I have been told by American Standard that someone will contact me to assess the damage but so far nothing has been done.

Desired outcome: I would like to have an American Standard representative visit my home to assess the damages caused by their unprofessional workmanship and hire someone to repair them. I have paid over $1300 so far for repairs and there is more to be done.

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3:13 pm EDT
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American Standard Customer Service Department, We have recently discovered a defect with our American Standard toilet and, as recommended by the knowledgeable Kent salesperson whom we consulted, we are seeking the company’s aid in resolving the issue. The following is a description of the defect as well as addition information regarding the toilet and...

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9:24 pm EDT

American Standard hvac system

I purchased a new 16 SEER AMERICAN STANDARD HVAC/NATURAL GAS FURNACE about three months ago from Bennett Heating & Cooling 304 Miller Avenue, Crossville, TN 38555 phone [protected] for $9,990. Since the installation the unit has been making horrendously loud noises. You can hear it through the entire house all the way to the far side. It shakes the house itself. Clearly there is something totally out of balance in the unit. They came out and attempted to alleviate the noise by putting the interior crawl space unit on isolation pads, but this fix was only temporary and the noise has returned with a vengeance. It is so loud it is impossible to sleep and we have to actually turn off the system in order to sleep. We either need it fixed or it needs to be removed and our money refunded. We are at the point of considering a law suit against both the dealer and American Standard.

Desired outcome: Fix or replace unit or give full refund.

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James rvc
, US
Aug 17, 2023 8:25 am EDT
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Im having same problem. It’s intermittent and techs never on site when it happens and have been unable to resolve. Ive noticed it also briefly occuring when system is not running which is odd. Have a nest and wondering if the unit is getting errant messages.

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1:38 pm EDT
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American Standard Vormax toilets

1 toilet had crack in bowl out of the box, thought we could fix it then a few weeks later a large chunk broke off. Contacted them for replacement, which took them about 2 weeks to send, that toilet was even worse. Replacement toilet was in literal pieces, they shipped via FedEx and didn't bother to cushion it nor put "fragile" stickers on it. Contacted them again and was told a refund would be issued, that was on May 22nd and now they disappeared and not answering. Out $300.

Desired outcome: Would like the money back.

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3:05 pm EDT
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American Standard American Standard HVAC system

American Standard HVAC system is the worst! We are cold in the winter, and hot in the summer! Last year the mother/control board went out. While the POS was and is under warranty, we still had to pay labor! It cost us close to $1500 in labor costs! The mother/control board is OUT again and is going to cost us for the labor again! WE WILL BE SUING AMERICAN STANDARD! Didn't want this POS in the first place!

Desired outcome: FIX THE SYSTEM AND PAY FOR EVERYTHING!

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Kathleen Staite
, US
Jun 26, 2023 7:08 pm EDT
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Please contact me. We are having similar problems. We just paid $2,000 for labor and coolant in Jan 2023. One of the AM parts failed and damaged the new coils again costing us another (928.00 in labor and coolant. staite59@gmail.com. We live in Tennessee. My house is currently 93 degrees.

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EnoughAlready!!!!
Here, US
Jun 26, 2023 7:46 pm EDT
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We found out it would cost us over $3000 to get it fixed this time. So, we bought a new window ac and it wasn't big enough. Then I found a good used unit big enough for the space. Took out the smaller one and put that in a bedroom. Now our house (except the basement) is cooler than what their POS central unit can do!

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sean in ny
, US
Sep 26, 2023 11:25 am EDT
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And contact me as well. Almost the exact same issue. We just got a repair bill for $4000 on a 2 year old unit. It sounds like there might be a class-action lawsuit if all their units are failing in a similar manner.

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1:37 am EST

American Standard WC

American Standard promises big things, but not deleivered as Brand looks like. Bought some product, which is still in warrenty & support team refused to solve the issue. Raised complaint number of times, but no solution so far. Not sure why American Standard includes any warrenty if they can't support it. Whereas other Brands like Hindware, Jaquar meet their compliances & response time.

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6:07 pm EST
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American Standard cadet 3 FlowWise high performance elongated. toilet

I have had a leak between the tank and bowl for many years I would tighten the tank bolts and it would stop for a while. so, I finally decided to fix it. when i took it apart the tank bowl gasket was not installed properly from the factory you could see it was installed off center causing it not to seal properly. this is the first toilet.

in my life i have ever had to replace a bowl gasket . attached pictures if you look closely.you will see the seal line is off center . i purchased three of these toilets

at this time only one have had a problem with.

Desired outcome: would like a replacement tank bowl kit / paul urbani 3830 nelda hill ln rochester hills mi [protected]@aol.com

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4:30 pm EST

American Standard Bidet Toilet Seat #[protected] / 5900A05G.020

I contacted American Standard, [protected] to obtain replacement toilet seat rubber bumpers. The seat has 4 rubber bumpers and the lid has 2 rubber bumpers.

I was advised that these are not replacement parts and I would have to replace the entire toilet seat!

The bidet is not an inexpensive seat.

The rubber bumpers are press fitted and easy to install.

I feel that by not offering this part is a lack of quality service by this company.

There are other companies that do offer this product.

I don't mind paying for a replacement part that has "worn out" due to years of service.

I do have a problem with a company that does not offer a service that is customer service oriented.

Thank you;

-Rex Davis-

Desired outcome: Have a replacement part become available.

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11:20 pm EST

American Standard Central air / exchange unit

October 29, 2022

American Standard Corporate Headquarters

6200 Troup Highway

Tyler, TX 75707

To Whom It My Concern,

Back on August 31. 2018 we purchased your American Standard Gold Series Air Conditioner Unit (7A7A7048) with the Variable Speed Air Handler (TAM7A0C48) to replace our 25 year old Heil unit. The Heil Air Conditioner/Handler had been a reliable system over the years requiring minimal repairs.

We had researched AC units and both Consumer Reports and internet web sites highly recommended American Standard as a very reliable and well-built unit. Even though we had been very happy with our Heil system, we had heard that their quality had deteriorated. Therefore, we decided to invest in a higher priced and more efficient air conditioner system.

The unit had provided great cooling and efficiency until June of 2020, when we encountered out first issue with the system. The AC unit shut down and the lights on the handler were blinking red/yellow. We immediately called Charter Oak Mechanical and they determined that the wiring had come in contact with the blower motor and shorted. Because we could not determine if the wiring issue was due to not being secured properly at the factory, or an install issue, I paid the $185.69 on June 8, 2020 to correct the issue.

Then, on September 21, 2022, we encountered our second issue with the system. This time unfortunately, it was much more severe! Apparently after only 4 summer seasons, there was now a leak in the evaporator coil. At this point, the unit is only 4 years old and needs a major repair. We were charged $259.49 for the service call and diagnosis.

Once the new (under warranty) evaporator coil was received, Charter Oak Mechanical replaced the evaporator coil on October 21, 2022, and recharged the system setting it up to function correctly. The entire cost for this repair was $929.96.

As you would expect, we are extremely dissatisfied with the quality of this American Standard product. Due to severe allergies in our household, we change filters at least twice during the summer season and have done so consistently since we have had central air in our home.

From a customer service perspective, and to maintain customer loyalty and consumer confidence, I am requesting that the initial service call/diagnosis ($259.49) as well at the evaporator coil repair ($929.96) which was necessary to return a unit that is only 4 years old back into proper functionality, for a total $1,189.45, be returned to us.

Thank you in advance for your time and consideration.

Walter &Carleen Bumsch

14 Douglas Way

Farmington, CT 06032

Desired outcome: Refund of repair cost!

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Update by Wabber
Jan 08, 2023 9:50 pm EST

RESOLUTION: 1-8-2022

Mr. Bumsch,

I unfortunately am not in a position to offer you a guarantee that your unit will not experience any issues in the future, however I hope this goodwill gesture can offset some of the frustrations you have experienced.

Thank you for providing all the required information for Consumer Relations to review your situation. Based on the age of your equipment, your warranty status, the provided service and maintenance documentation, and the current issue, Trane can assist you with the cost of this repair. We are able to reimburse you as a one-time goodwill gesture for $278.98 which is 30% of the total on invoice #17386. In order to take advantage of this offer, please confirm the spelling of your name and your mailing address so that we can ensure that this check arrives as expediently as possible.

As the manufacturer of an applied product, there are a variety of factors which can affect the performance of the equipment including: application, installation, and environment. Trane provides a limited parts warranty which covers the replacement of any mechanical parts on the product (documentation attached). This warranty does not cover labor costs, diagnostic fees, or refrigerant as these services are provided and priced by independently owned and operated dealers who service and install HVAC equipment.

Respectfully,

Kim R.

Consumer Relations Escalation Specialist

Trane/American Standard

Residential

Phone: [protected]

Fax: [protected]

www.tranetechnologies.com

--------------------------------------------------------------------------------------------------------------------------------------------------------------------

Hello Kim,

Thank you for the one-time 30% ($278.98) reimbursement for the repair to our American Standard Air Conditioner. I believe time will tell whether our decision to purchase the American Standard Air Conditioner system was a wise long-term choice. It is our hope that this part was somehow defective, and the new replaced aluminum coil will last way past 4 years. Thanks again for your time and attention to this matter.

Walter & Carleen

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4:10 pm EST
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American Standard cadet 3 toilet seat magnetic attachment

We have a 5 year old Cadet 3 toilet with the easy close seat, easy clean, magnetic attachment. ( Not the regular through the bowl bolt on)

We are extremely disappointed with the seat. It twists dangerously loose and we have been unable to tighten the mounts. This has been a problem for several years.

My husband is very concerned that he will lose body parts, and I am afraid I will fall off.

Videos on fixes do not include this type of seat.

Replacements do not seem to be available.

We are so fed up with this toilet, we are about to throw the unit out.

Disappointing as well because I work for Home Depot and would be willing to hype the product if I could believe in it.

What solution can you offer us?

Desired outcome: Fix it !

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2:18 pm EDT
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American Standard Heat Pump Warranty # [protected]

The evaporator coils in a 4- year old heat pump began disintegrating upon installation. This was evident from a white slime that continually plugged the condensation drain pipe, which had to be blown out a couple times a year. The dealer said it was a coating they put on the coils but after 4 years the coils had disintegrated so much that all the refrigerant leaked out.

American Standard paid for the replacement coils, but I had to pay for 2 service calls $133.50, some soldering $25 and the big item was the refrigerant; discounted but still $540! The warranty does not cover refrigerant, but it was lost due to the very faulty coils. My cost for their poor materials was $698.50 and it should be zero!

Desired outcome: Reimbursement of $698.50

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2:20 am EDT
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American Standard American Standard pull down kitchen faucet

The whole kitchen faucet came off and fell forward into the sink yesterday when pulling down the sprayer, the faucet threads only had completely rusted underneath and separated at the base however the hoses were still attached. Faucet body should have been made of brass or stainless steel for this instead they are using low grade steel.. on a faucet.. Have never seen any faucet fail this way, I guess that's why they don't offer a good warranty. If this had been a Moen faucet they would replace the whole thing.

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10:57 pm EDT
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American Standard Toilet

I put this toilet in 6 1/2 years ago I bought it from Home Depot.

It has a crack in the tank about 7 “ down from the flush handle and is leaking water.

Is the covered under warranty?

I have installed American Standards toilets in my family’s homes and have never had any problems with them.

Thank you,

Joe Abraham

1915 E Buena Vista St.

Springfield MO 65804

[protected]

Desired outcome: I would like a replacement please

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2:49 pm EDT
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American Standard Toilet model 4192a, s/n st83-4192a-101

This toilet, of which we have 2, was installed by the builder in our new home 4 years ago. Since move-in day, the performance of both toilets has been notably substandard.

With the water level in the tanks adjusted to just below top of overflow tube (6"water level in bottom of tanks), it often takes 2 or more flushes to clear the bowl. The water flow around rim at top of bowl seems insufficient to wash the bowl and flush down toilet paper etc, which may be sticking to sides of the bowl.

The bowl itself is round with a small opening, just 11" wide and with the bowl being so mall and the height of the toilet at just 15" above the floor (less seat), there's a problem with splash coming from inside the bowl flying out of the bowl and onto the floor when a person stands to urinate.

I've never experienced these issues with a toilet before. Hopefully American Standard can advise why this model toilet does not function properly.

Desired outcome: I'll be replacing these 2 toilets in the near future. It's been 4 years; however, I'm very interested to see if American Standard will stand behind their product by providing replacements for same.

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5:08 pm EDT
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American Standard American Stanard AC unit

After owning a home for Three years Griffith Heating and Cooling

installed an AC unit in my home. There has been nothing but

problems to the tune of over $2500 in the past two years. Finally, today July 21, 2022, the coiling system had to be replaced. This is something that should never happen most units last 18-25 years with a minimal problem. A coiling system is important because it iced up and shut down the compressor. I would urge customers thinking of purchasing an American Standard AC Unit to go somewhere else. they do not stand behind their product and accept responsibility for the thousands of dollars that I had to spend on a replacement, labor and cooler ant. I dare to say they are not a company that I would endorse or have anything kind to say because of the hardship they have caused me and my family. They have not taken any responsibility for their product.

Desired outcome: They should refund me the thousands of dollars spent on labor, repairs and cooler ant to replace.

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7:22 pm EDT

American Standard Requested Information -- and I Regret It

I have told American Standard SIX times to stop calling me, told them that they were harassing me, and that I no longer wished to hear about their information on tubs. Yet, I receive another call. I am furious that they do not seem to have the decency to leave someone alone when they say NO. NO MEANS NO.

Desired outcome: STOP CALLING

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9:00 pm EDT

American Standard Titan 733AA051

Sometimes I'll put a piece of Toilet Paper in and flush it and it doesn't go down the water goes out slow and if you flush again, it fills up and drains out slow see video. And they advertise it flush golf balls [censored]. I have had it for 5 months and paid $250.00 for the garage never going to buy American Standard again I'm going back to Moen for me

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Overview of American Standard complaint handling

American Standard reviews first appeared on Complaints Board on Apr 23, 2007. The latest review Hot water heater was posted on Jun 14, 2024. The latest complaint americast kitchen sink was resolved on Dec 30, 2014. American Standard has an average consumer rating of 2 stars from 81 reviews. American Standard has resolved 14 complaints.
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  1. American Standard Contacts

  2. American Standard phone numbers
    +1 (800) 442-1902
    +1 (800) 442-1902
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    United States
    +1 (800) 387-0369
    +1 (800) 387-0369
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    Canada (Outside GTA & Mississauga
    +1 (800) 839-1200
    +1 (800) 839-1200
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    Mexico
    +1 (905) 949-4800
    +1 (905) 949-4800
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    Canada, Head Office
    +1 (905) 306-1093
    +1 (905) 306-1093
    Click up if you have successfully reached American Standard by calling +1 (905) 306-1093 phone number 0 0 users reported that they have successfully reached American Standard by calling +1 (905) 306-1093 phone number Click down if you have unsuccessfully reached American Standard by calling +1 (905) 306-1093 phone number 0 0 users reported that they have UNsuccessfully reached American Standard by calling +1 (905) 306-1093 phone number
    Greater Toronto Area & Mississauga
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  3. American Standard emails
  4. American Standard address
    1 Centennial Avenue, Piscataway, New Jersey, 08855-6820, United States
  5. American Standard social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 17, 2024
American Standard Category
American Standard is ranked 40 among 365 companies in the Appliances category

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