American Standard
reviews and complaints

We entered into a contract with American Standard for the installation of a new shower on June 30, 2023. The installers did not put anything to support the base of the shower so every time we stepped into the shower there were creaking noises. The walls of the shower in various places were smeared with caulk as a result of the installers touching them and then not bothering to clean the walls up. We took care of that problem. The doors did not move easily. Cleanup of the project left a lot to be desired.

When a serviceman came out after a long delay, he sprayed several cans of foam insulation beneath the base of the shower. This was a good idea except too much was sprayed and as the foam expanded it caused cracks in the front side of the base. The doors were moving easily when the serviceman left, but as a result of the expansion of the foam which occurred after he left, that did not last for long. The doors fit at the top but had a wide gap at the bottom (enough to allow some water to escape to the bathroom floor). One of the doors was very difficult to open and shut.

A new base was needed and we let the company know what had happened. It is now near the end of October and we have not had a resolution to the problem. We have called the company numerous times and have been assured that they would check on progress being made toward resolution of our project, but nothing has happened. It has been almost four months since we signed the contract. We would not recommend American Standard to anyone. The company has not lived up to its obligations under the contract and has shown little interest in communicating with us. It seems to have little desire to make its customers happy! If you do business with the company, we would recommend that as little as possible be paid the company until you are absolutely satisfied. It seems to us that since the company has our money it has little interest in doing anything for us.

I would never again use American Standard. I actually didn't use them. I made a substantial deposit and they set up a mutually agreed upon date to take out my old shower and put in my new shower. They couldn't come on that date and set up another date, which again they couldn't come to. I lost my deposit and some guy from Texas said that I would not get me deposit back.

Good luck to anyone who chooses this company.

American Standard took over 2 weeks to do a 1 day tub to shower conversion. The install team caused the bathroom sink aerator to clog and the furnace back flow preventer to clog. This was caused by repeatedly turning on / off the house water. The finished install looks terrible, seals are not correct, molding was ruined, and since the shower was installed without a P trap there was a water leak onto the first floor ceiling and into the basement. The ceiling and wall need to be fixed and painted. I have been told by American Standard that someone will contact me to assess the damage but so far nothing has been done.

I purchased a new 16 SEER AMERICAN STANDARD HVAC/NATURAL GAS FURNACE about three months ago from Bennett Heating & Cooling 304 Miller Avenue, Crossville, TN 38555 phone [protected] for $9,990. Since the installation the unit has been making horrendously loud noises. You can hear it through the entire house all the way to the far side. It shakes the house itself. Clearly there is something totally out of balance in the unit. They came out and attempted to alleviate the noise by putting the interior crawl space unit on isolation pads, but this fix was only temporary and the noise has returned with a vengeance. It is so loud it is impossible to sleep and we have to actually turn off the system in order to sleep. We either need it fixed or it needs to be removed and our money refunded. We are at the point of considering a law suit against both the dealer and American Standard.

1 toilet had crack in bowl out of the box, thought we could fix it then a few weeks later a large chunk broke off. Contacted them for replacement, which took them about 2 weeks to send, that toilet was even worse. Replacement toilet was in literal pieces, they shipped via FedEx and didn't bother to cushion it nor put "fragile" stickers on it. Contacted them again and was told a refund would be issued, that was on May 22nd and now they disappeared and not answering. Out $300.

American Standard HVAC system is the worst! We are cold in the winter, and hot in the summer! Last year the mother/control board went out. While the POS was and is under warranty, we still had to pay labor! It cost us close to $1500 in labor costs! The mother/control board is OUT again and is going to cost us for the labor again! WE WILL BE SUING AMERICAN STANDARD! Didn't want this POS in the first place!

American Standard promises big things, but not deleivered as Brand looks like. Bought some product, which is still in warrenty & support team refused to solve the issue. Raised complaint number of times, but no solution so far. Not sure why American Standard includes any warrenty if they can't support it. Whereas other Brands like Hindware, Jaquar meet their compliances & response time.

I have had a leak between the tank and bowl for many years I would tighten the tank bolts and it would stop for a while. so, I finally decided to fix it. when i took it apart the tank bowl gasket was not installed properly from the factory you could see it was installed off center causing it not to seal properly. this is the first toilet.

in my life i have ever had to replace a bowl gasket . attached pictures if you look closely.you will see the seal line is off center . i purchased three of these toilets

at this time only one have had a problem with.

I contacted American Standard, [protected] to obtain replacement toilet seat rubber bumpers. The seat has 4 rubber bumpers and the lid has 2 rubber bumpers.

I was advised that these are not replacement parts and I would have to replace the entire toilet seat!

The bidet is not an inexpensive seat.

The rubber bumpers are press fitted and easy to install.

I feel that by not offering this part is a lack of quality service by this company.

There are other companies that do offer this product.

I don't mind paying for a replacement part that has "worn out" due to years of service.

I do have a problem with a company that does not offer a service that is customer service oriented.

Thank you;

-Rex Davis-

October 29, 2022

American Standard Corporate Headquarters

6200 Troup Highway

Tyler, TX 75707

To Whom It My Concern,

Back on August 31. 2018 we purchased your American Standard Gold Series Air Conditioner Unit (7A7A7048) with the Variable Speed Air Handler (TAM7A0C48) to replace our 25 year old Heil unit. The Heil Air Conditioner/Handler had been a reliable system over the years requiring minimal repairs.

We had researched AC units and both Consumer Reports and internet web sites highly recommended American Standard as a very reliable and well-built unit. Even though we had been very happy with our Heil system, we had heard that their quality had deteriorated. Therefore, we decided to invest in a higher priced and more efficient air conditioner system.

The unit had provided great cooling and efficiency until June of 2020, when we encountered out first issue with the system. The AC unit shut down and the lights on the handler were blinking red/yellow. We immediately called Charter Oak Mechanical and they determined that the wiring had come in contact with the blower motor and shorted. Because we could not determine if the wiring issue was due to not being secured properly at the factory, or an install issue, I paid the $185.69 on June 8, 2020 to correct the issue.

Then, on September 21, 2022, we encountered our second issue with the system. This time unfortunately, it was much more severe! Apparently after only 4 summer seasons, there was now a leak in the evaporator coil. At this point, the unit is only 4 years old and needs a major repair. We were charged $259.49 for the service call and diagnosis.

Once the new (under warranty) evaporator coil was received, Charter Oak Mechanical replaced the evaporator coil on October 21, 2022, and recharged the system setting it up to function correctly. The entire cost for this repair was $929.96.

As you would expect, we are extremely dissatisfied with the quality of this American Standard product. Due to severe allergies in our household, we change filters at least twice during the summer season and have done so consistently since we have had central air in our home.

From a customer service perspective, and to maintain customer loyalty and consumer confidence, I am requesting that the initial service call/diagnosis ($259.49) as well at the evaporator coil repair ($929.96) which was necessary to return a unit that is only 4 years old back into proper functionality, for a total $1,189.45, be returned to us.

Thank you in advance for your time and consideration.

Walter &Carleen Bumsch

14 Douglas Way

Farmington, CT 06032

We have a 5 year old Cadet 3 toilet with the easy close seat, easy clean, magnetic attachment. ( Not the regular through the bowl bolt on)

We are extremely disappointed with the seat. It twists dangerously loose and we have been unable to tighten the mounts. This has been a problem for several years.

My husband is very concerned that he will lose body parts, and I am afraid I will fall off.

Videos on fixes do not include this type of seat.

Replacements do not seem to be available.

We are so fed up with this toilet, we are about to throw the unit out.

Disappointing as well because I work for Home Depot and would be willing to hype the product if I could believe in it.

What solution can you offer us?

The evaporator coils in a 4- year old heat pump began disintegrating upon installation. This was evident from a white slime that continually plugged the condensation drain pipe, which had to be blown out a couple times a year. The dealer said it was a coating they put on the coils but after 4 years the coils had disintegrated so much that all the refrigerant leaked out.

American Standard paid for the replacement coils, but I had to pay for 2 service calls $133.50, some soldering $25 and the big item was the refrigerant; discounted but still $540! The warranty does not cover refrigerant, but it was lost due to the very faulty coils. My cost for their poor materials was $698.50 and it should be zero!

The whole kitchen faucet came off and fell forward into the sink yesterday when pulling down the sprayer, the faucet threads only had completely rusted underneath and separated at the base however the hoses were still attached. Faucet body should have been made of brass or stainless steel for this instead they are using low grade steel.. on a faucet.. Have never seen any faucet fail this way, I guess that's why they don't offer a good warranty. If this had been a Moen faucet they would replace the whole thing.

I put this toilet in 6 1/2 years ago I bought it from Home Depot.

It has a crack in the tank about 7 “ down from the flush handle and is leaking water.

Is the covered under warranty?

I have installed American Standards toilets in my family’s homes and have never had any problems with them.

Thank you,

Joe Abraham

1915 E Buena Vista St.

Springfield MO 65804

[protected]

This toilet, of which we have 2, was installed by the builder in our new home 4 years ago. Since move-in day, the performance of both toilets has been notably substandard.

With the water level in the tanks adjusted to just below top of overflow tube (6"water level in bottom of tanks), it often takes 2 or more flushes to clear the bowl. The water flow around rim at top of bowl seems insufficient to wash the bowl and flush down toilet paper etc, which may be sticking to sides of the bowl.

The bowl itself is round with a small opening, just 11" wide and with the bowl being so mall and the height of the toilet at just 15" above the floor (less seat), there's a problem with splash coming from inside the bowl flying out of the bowl and onto the floor when a person stands to urinate.

I've never experienced these issues with a toilet before. Hopefully American Standard can advise why this model toilet does not function properly.

After owning a home for Three years Griffith Heating and Cooling

installed an AC unit in my home. There has been nothing but

problems to the tune of over $2500 in the past two years. Finally, today July 21, 2022, the coiling system had to be replaced. This is something that should never happen most units last 18-25 years with a minimal problem. A coiling system is important because it iced up and shut down the compressor. I would urge customers thinking of purchasing an American Standard AC Unit to go somewhere else. they do not stand behind their product and accept responsibility for the thousands of dollars that I had to spend on a replacement, labor and cooler ant. I dare to say they are not a company that I would endorse or have anything kind to say because of the hardship they have caused me and my family. They have not taken any responsibility for their product.

I have told American Standard SIX times to stop calling me, told them that they were harassing me, and that I no longer wished to hear about their information on tubs. Yet, I receive another call. I am furious that they do not seem to have the decency to leave someone alone when they say NO. NO MEANS NO.

Sometimes I'll put a piece of Toilet Paper in and flush it and it doesn't go down the water goes out slow and if you flush again, it fills up and drains out slow see video. And they advertise it flush golf balls [censored]. I have had it for 5 months and paid $250.00 for the garage never going to buy American Standard again I'm going back to Moen for me

I purchased an American Standard Universal Flush Valve to replace the factory valve in my 2004 Champion AS toilet.

The valve is installed correctly according to instructions and the tank is level. However the flapper apparently is not preventing water seepage which is signaling the fill valve to add water.

Do you have a solution?

Edward Cooper

[protected]@gmail.com