Appliancesdirect

I ain't gonna lie, my experience with Appliancesdirect was straight up terrible. I was trying to buy a new fridge and James from Sales was acting like he was better than me. He was talking down to me and making me feel stupid for asking questions. I couldn't deal with that kind of attitude, so I cancelled my order and asked for my money back.

I mean, come on, I'm just trying to buy a fridge here. I don't need someone making me feel like I'm not good enough. And it's not like I was asking dumb questions either. I just wanted to know about the warranty and delivery options. Is that too much to ask?

Honestly, I wouldn't recommend Appliancesdirect to anyone. If you want to be treated like a human being, go somewhere else. Don't waste your time with these guys.

I recently purchased a washing machine from Appliancesdirect.co.uk and unfortunately, after only three months, it suffered a massive failure. When I contacted the company, they informed me that it was not their issue and that I needed to contact the manufacturer. This was quite frustrating as I expected better customer service from them. To make matters worse, I was informed that I would have to wait two weeks before the machine could be looked at. This is unacceptable and has caused me a lot of inconvenience. I would advise others to give Appliancesdirect.co.uk a wide berth and look elsewhere for their appliance needs.

from Appliancesdirect.

I had a terrible experience with Appliancesdirect. Their customer service is just plain awful. They missed the first delivery date, which was already a bad start. But it got even worse when they delivered the wrong machine on the second attempt. I mean, seriously? How hard is it to get an order right?

To make matters worse, they missed the collection date for the wrong machine they delivered. And then, they had the audacity to tell me that the machine I paid for wasn't even available. What kind of business is this? I paid for something and they can't even deliver it to me?

Now, I'm struggling to get a refund. It's like pulling teeth trying to get them to do the right thing. I'm beyond unhappy with my experience with Appliancesdirect. I would advise anyone to stay well away from this company. They clearly don't care about their customers and their customer service is just plain terrible.

Appliancesdirect is a company that I would not recommend. I had a terrible experience with them when I tried to get a refund. It was such a hassle that I think they might be doing it on purpose so they don't have to give me my money back. I can't believe they're still in business with such poor service. They don't tell the truth, they try to trick you, and they send emails that don't make any sense. The worst part is that they never call you back when they say they will. I suggest you stay far away from this company.

I gotta say, I wouldn't recommend ordering from Appliancesdirect. They sent me my stuff without all the bits and bobs I needed, and it's been a real hassle trying to get it sorted. Their customer service is a joke, I swear it's like talking to a brick wall. And don't even get me started on the courier collections they book - half the time they don't even show up! I've had to take time off work to wait for them, and still no refund of my hard-earned ?260. Honestly, I'd steer clear of this company if I were you.

I gotta say, I'm not too impressed with Appliancesdirect. I've been dealing with them since August 2022 and let me tell you, it's been a real headache. Their products are faulty, their customer service is terrible, and they just don't seem to care about their customers at all. It's like they think they can treat us however they want and get away with it.

I've had to fight tooth and nail to get any kind of compensation from them. And even when I did manage to get something, it was only ?10. That's hardly enough to make up for all the trouble they've caused me. And don't even get me started on their delivery dates. They never seem to honor the date you choose, which is a real pain.

If you try to call their helpline, you'll be charged 13p per minute. And even then, you might not get the help you need. They do eventually respond to emails, but it takes forever. And when you do finally get in touch with one of their case managers, they're often rude and unhelpful.

Honestly, I'd recommend going somewhere else. Even if Appliancesdirect is cheaper, you'll end up paying in time and costs trying to sort out all their mistakes. It's just not worth it.

I recently made a purchase from Appliancesdirect.co.uk and unfortunately, my experience was not a positive one. I ordered an item which was delivered on July 19th, but upon inspection, I realized that I had received two sinks instead of the item I had ordered. I immediately contacted the company to complain and was told to send the item back, and they would dispatch a replacement within 48 hours. However, it has been almost two weeks, and I am still waiting for my replacement item, which is supposed to be delivered tomorrow on August 2nd.

To make matters worse, the item has not even been dispatched yet, and I am extremely frustrated with the company's incompetence. Why should I have to wait until the first delivery is received and inspected before they send out a new one? I needed this item two weeks ago for a BBQ, and I am still being messed about by this awful company. I advise everyone to stay well clear of Appliancesdirect.co.uk.

Overall, my experience with this company has been extremely disappointing, and I would not recommend them to anyone. The lack of communication and slow response time has caused me a great deal of inconvenience, and I am extremely dissatisfied with their service. I hope that they can improve their processes and customer service in the future to avoid similar situations from happening to other customers.

I recently had an experience with Appliancesdirect that left me feeling quite frustrated. I decided to purchase a refurbished washing machine from their website and paid for it along with the delivery costs. There were a few different models available at varying prices, but I settled on a Hoover.

However, just a few hours after placing my order, I received an email from Appliancesdirect informing me that my order had been cancelled. I was completely taken aback by this and decided to give them a call to find out what was going on. Unfortunately, this turned out to be a bit of a nightmare.

I was passed around to four different staff members, each of whom seemed to be unaware of what was happening with my order. To make matters worse, I was charged 13 pence per minute for each call, which really added up. Eventually, I was told that there had been a mistake in the pricing and that all of the models I had been looking at had been removed from the website.

Needless to say, I was extremely disappointed with this experience. I have yet to receive a refund for my purchase, so I am still waiting to see how that will turn out. Overall, I would advise others to steer clear of Appliancesdirect. Their customer service was lacking and the whole experience was quite dreary.

I have to say, I had a pretty bad experience with Appliancesdirect. I was really excited to buy a new appliance from them, but it turned out to be a total nightmare. First of all, I paid a lot of money for the product and even paid extra for premium delivery, but it still took three whole days to arrive. I had to take a day off work to wait for it, which was really frustrating.

When the product finally arrived, I was really disappointed to find that some parts were missing. I tried to call Appliancesdirect's customer service, but it turns out their call center is in the Philippines. The agents I spoke to were really unhelpful and promised to call me back in 48 hours, but no one ever did. I had to start the whole process all over again, which was really frustrating.

Eventually, Appliancesdirect told me that I should speak to the manufacturer of the product. When I told their technical support team that I had paid for a product that was incomplete and unusable, they actually had the nerve to tell me, "To be fair, you got 90% of what you paid for." I couldn't believe it! I had paid a lot of money for a product that was supposed to be complete and functional, and they were basically telling me that it was my fault for expecting too much.

Overall, I would definitely recommend avoiding Appliancesdirect. Their customer service is terrible, and they don't seem to care about their customers at all. If you're looking for a reliable and trustworthy appliance retailer, I would suggest looking elsewhere.

I recently had an experience with Appliancesdirect that left me feeling extremely frustrated and disappointed. I ordered a ceiling cooker hood with remote control and ducting kit on March 17th, 2022. Unfortunately, when my electrician went to fit the cooker hood, we discovered that the remote control was missing from the box.

I immediately contacted Appliancesdirect via email and phone (which cost me over ?11 as it was a premium rate number) to try and resolve the issue. Despite numerous promises of a delivery date, nothing ever arrived. I have never experienced such poor customer service in my life.

To make matters worse, I received an email this morning stating that they had closed my case without any resolution. This was the final straw for me, and I have now started a chargeback with my bank.

This is not the first time I have had issues with Appliancesdirect. The only other time I used them, they delivered a huge order which was just plonked on a pallet in my gateway. This prevented me from being able to get my car out of the drive. No one even bothered to come to the door, they just dropped it and left.

I strongly advise anyone considering ordering from Appliancesdirect to think twice. The poor customer service and lack of care for their customers is simply unacceptable. Save yourself the hassle and find a more reliable company to do business with.