The complaint has been investigated and
resolved to the customer's satisfactionResolved Maytag — mvwb765fw and mgdb765fw)
resolved to the customer's satisfaction
To Whom It May Concern:
I purchased a new washer and dryer set (Mvwb765fw and Mgdb765fw) on March 25th from my local Home Depot. Delivery took 2 weeks, I purchased extended warranties and installations... the works! The dryer did not work, at all! I called immediately for a replacement but had to wait an additional week for an inspector. After showing up and inspecting the dryer, the repairman asked we phone in for a replacement. We did, 3 times! Each time on hold for over 2 hrs only to be told Maytag would reach out within 48hrs to reschedule a delivery date for my replacement dryer. It is not a month later and I have received a new delivery date for May 9th!
Purchased my washer dryer set on the March 25th and have to wait until May 9th for it?!
I'm loosing sleep, money, I have a lot going on, I work from 8:30AM-8PM and Saturdays too!
I paid my set in full, paid extra for set up and protection and I feel like such an idiot for trusting this brand. This ordeal has added an unnecessary stress and the indignant way I've been treated is undeserving because I've been nothing but courteous to everyone I've contacted and beyond patient!
My daughter had major surgery last year, she gets sick often as a result, her clothing and sheets need to changed regularly. I've ruined clothes trying to sun dry. I've spent twice as much at the laundry and why? I paid in full for these units.
I have not received any compensation or bonus for the inconvenience, not even an apology for the turnaround time.
I tried to return for a full refund but Home Depot won't allow it and to add insult to injury they're not on sale for $100 less!!!
I feel like Micheal Douglas in Falling Down.
Please make this right. I contacted everyone and no resultion has been met. I never get through to anyone, only time is when Home Depot reps call for me :(