Maytag — washer and dryer

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About 18 months ago we purchased a Bravo XL washer and dryer. I have since tried different detergents and boosters, but nothing works. Yes, i've cleaned it several times; more than any washer that i've ever had!! My clothes come out just as they went in; smelling just like the dirty clothes hamper they came out of and not cleaned!! Recently, I put a duvet cover in the dryer after it came out of this thing that looks just like a washer. The buzzer on the dryer went off. I looked inside to find this great big ball literally tied in knots!!! I asked my husband to come and look!! It was so unbelievable I took a picture. All this to say i've never owned such pieces of junk!!! The problem is that I can't afford to buy new ones. You can bet my friends and I are giving Maytag a hell of a lot of bad PR!!!

Updated by Annette Kendall · Apr 02, 2018

As requested, I am providing model numbers along with serial numbers of the above mentioned Maytag washer and dryer. Although the serial no. was not requested, I’m providing that also. Both products were purchased and installed by my local Lowe’s.

Washer: Bravos X L MCT (Maytag Commercial Technology). Model no: MVWB835DWO
Serial no: C62370031

Dryer: Bravos X L MCT (Maytag Commercial Technology) Model no: MEDB835DW1
Serial no: M54222295

Thank you,
Annette Kendall
Updated by Annette Kendall · Apr 05, 2018

Obviously there are all kinds of “remedies” which should take care of my problems. I’ve also become aware this site is nothing more than a forum where consumers air their complaints and nothing is done. I have been doing laundry on my own for about 45 years now. And, with this pile of junk, i’ve tried every cycle available and every detergent available. I can’t use Tide pods because they leave white streaks on my dark clothes even on power wash or deep water wash. The dryer problem is similar. When the duvet cover was almost ruined by wadding so tightly, I had 2 other sheets and pillow cases in the dryer all on the bedding cycle.
Updated by Annette Kendall · Apr 08, 2018

Just because I’m older
doesn’t mean I’m stupid. Please don’t insult me. This not the only modern washer I’ve had or used. I just want clean clothes! You will not hear from “granny” again!

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Ge
General Service Apr 09, 2018

You responded, "Just because I’m older doesn’t mean I’m stupid. Please don’t insult me. This not the only modern washer I’ve had or used. I just want clean clothes! You will not hear from 'granny' again!"

I'm extremely sorry if I've insulted you in any way. It, by no means, was intentional.

As I've reread the communication taken place, I've failed to ask one very simple question: what would you like to have happen? I've tried to provide, what I thought, was needed information but that may have been a mistake.


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Ge
General Service Apr 08, 2018

You responded, "Obviously there are all kinds of 'remedies' which should take care of my problems. I’ve also become aware this site is nothing more than a forum where consumers air their complaints and nothing is done. I have been doing laundry on my own for about 45 years now. And, with this pile of junk, i’ve [sic] tried every cycle available and every detergent available. I can’t use Tide pods because they leave white streaks on my dark clothes even on power wash or deep water wash. The dryer problem is similar. When the duvet cover was almost ruined by wadding so tightly, I had 2 other sheets and pillow cases in the dryer all on the bedding cycle."

Hi Annette.

You are right that a lot of people just "dump and run" on this site and, frankly, don't care about ever resolving their problems. But for those that do, this site is just as much about education and working to resolve problems.

I can appreciate that you've been doing laundry for the last 45 years. I hear statements like this quite regularly. Ironically, it's the fact you've been using the same type of washing machines for so long that is, in part, the essence of the problem. Let me explain. Roughly twenty years ago, the Congress of the United States addressed a problem with the somewhat wasteful habits in our country. We were using appliances and other devices that were using much more energy than what was needed. Ultimately, if we didn't start to conserve energy, we were headed to a potential crises. They took a page from other countries around the world and passed legislation that required many devices to become more energy efficient. Gone were the toilets that used too much water; gone were the fridges that used too large a compressor, gone were the washing machines which used too much water to wash the laundry. That brings us to where we are today. You have a tool which you are using completely different from any previous washer you've owned before. It can clean, and do it well. The dryer can dry, also very well. But you have to learn how to use it differently. Trying to force it to act like an older fashioned washer is only going to lead to frustration.

Now, with that said, you can absolutely sell these units. They're relatively new and very well reviewed. You won't get the full price you paid for the units, but I'd bet you'd get a big chunk of the price back and you can choose to purchase something differently. The issue is that you'll likely find the same thing again -- that being a "HE" type unit that works differently than what you've been used to. Then, at some point, you'd hopefully accept that what is being explained is sincere and very honest. The task may remain the same, but the tools have changed and you really need to learn how to use them. Once you do, I'd hope you become much more accepting of these designs. They have some great advantages in addition to the energy efficiency.


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El
ELD2626 Apr 04, 2018

I have this same washer and it's awful. It doesn't get clothes clean even at the hottest temp and deep water setting. And yes I'm loading it correctly per the high efficiency instructions and using the correct soap. It absolutely doesn't deep clean. Highly frustrating as it's not a cheap washer and cannot be returned.


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Ge
General Service Apr 04, 2018

@ELD2626 Appreciate reading your concern(s). According to Reviewed.com, the Maytag 835 is one of the best washers they've ever tested.

"The PowerWash cycle is one of the most powerful stain removers we've ever tested on a top-load washer."

WOW! That's a pretty strong statement, but one that is considered well earned.

Based upon the positive feelings of other users, it's just as likely that the unit is being used differently than what it was intended. Hopefully I'll be able to help you if you'd like.


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Ge
General Service Apr 04, 2018

You responded, "As requested, I am providing model numbers along with serial numbers of the above mentioned Maytag washer and dryer. Although the serial no. was not requested, I’m providing that also. Both products were purchased and installed by my local Lowe’s.

Washer: Bravos X L MCT (Maytag Commercial Technology). Model no: MVWB835DWO
Serial no: C62370031

Dryer: Bravos X L MCT (Maytag Commercial Technology) Model no: MEDB835DW1
Serial no: M54222295

Thank you,
Annette Kendall"

Hi Annette.

Appreciate the information. Hopefully I can help.

According to your complaint, the issues are twofold :

First, laundry is coming out not "smelling" the way you expect. i.e. Smelling the same as when it went in.

Second, when the dryer finishes, you've noticed laundry being "balled" up.

Let's start with the scent issue. The smell of the laundry is associated with the form of laundry detergent and the cycle being used to wash.

It's important to understand that these new high efficient washers clean differently than the older design. The best analogy I've heard is showering your laundry versus that of bathing. In normal modes, the washer doesn't use nearly as much water. If you wish to use extra water, there are certain cycles that provide such: "Deep Water Wash" provides just that and the "Power Wash" option provides additional water, heat and agitation for deep cleaning.

The detergent you use is, of course, your own choice. It must be treated for high efficient design and you should only need to use a maximum of 1/3 cup for a full load. You'll want to select a scented form of detergent based upon your own likes.

Next let's discuss the twisting up of your laundry in the dryer. Any dryer can do this with larger items. You'll find drying multiple items can help this.

Hopefully this will resolve your issues. If not, let me know.


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Ge
General Service Apr 01, 2018

Hi. I'm really sorry to hear of the problems you're having with your Maytag Bravo XL units. They're rated as some of the very best units within the laundry market.

I know you're likely frustrated with working to get these units to perform the way you want them to, but if you're willing, I'd guarantee we can provide some much needed help.

Start by providing the actual models of both the washer and dryer. This will provide the exact settings available. Then provide the retailer you purchased the units through and finally, was there any extended service purchased? I don't belive this is an issue at this point but it may be helpful at some point.

Please note, if this concern has already been addressed to your satisfaction, there is no need to respond. If not, we look forward to assisting.


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