Mavis Discount Tire

Multiple issues on 4/13/2023 at the Harleysville, Pa store. First, our appointment was for an oil change and Pa inspection, the inspection was completed, however the oil change was not. Additionally, no one called us to let us know the vehicle was finished; we had dropped the car off in the AM and returned 6 hours later to find that they had finished, but without completing the oil change.

The second and more concerning issue, is that an employee by the name "Addison" was openly mocking my wife. We had already paid and were on our way out when we realized some mavis property was left in our car. I returned to find Addison openly mocking my wife. His back was turned to me as I approached, but his peers saw me coming and were actively trying to "shush" him.

I had hoped to get a Pa inspection and an oil change, not to deal with an employee actively attacking my wife's appearance. Incompetence is a mistake I can forgive, making another appointment for an oil change isn't a big deal, but the level of unprofessionalism and disregard for basic courtesy has left me extremely frustrated and disappointed. Needless to say, Addison is no asset to this company and his actions are the driving force behind this complaint. The loss of a customer may not be overly concerning for this corporation, but I sincerely hope that his actions aren't a reflection of this company's ethics.

Harleysville is a small town, so you can be sure that I will pass this information to my friends and family.

I called yesterday 4/11 to make an appointment for 4 new tires today 4/12/2023. Was quoted a price of 738.00 complete, I asked that is going to be a complete job said yes just tax has to be added. No problem sounds good and made an appointment with a deposit. My bill was over by 100.00 dollars, when asked why they didn’t give me a tire disposal but we agreed on a price.Received a call on 4/11 that the tires will be there in the morning great , had a 11 am appointment on the 12 th. I called to see if the tires were in around 1030 was told not till after 12/ 1 so why give me a 11 am appointment? They said will call me no call so I go there at 1215. Was told that the tires have been there since the first delivery? So what the hell. Ok only 2 cars in the bay no other cars in the lot, guys says no problem get it done since you are waiting for your car 45 min later take in my car ok , not 2 or 3 but 5 hours to change 4 tires. Other customers came in and they went to them and stopped working on my car, are you kidding me, that’s a joke .That is unacceptable to change 4 tires, then try to sell me other stuff and have my hood up my tires are under the car, total BS. I think that I should be compensated for my time because it’s my time sitting and waiting for you company to complete a simple task if’s that your JOB. And I had an appointment ahead of time! Mavis in Bayshore I actually timed them 1hour 15 min for 1 tire, they employee s can give 2 sh—ts walk around on their phones. Check your cameras if they even work. I think that you get what I’m saying and feel that I should get compensation for my time wasted.

I took my car to Mavis and breaks shop

Pour break pad replacement they replaced my break rotors even they are not supposed to be replaced I am not happy with they did

My car message was saying check break pads

But not the rotors

I mesured both rotor’s tolerance and the car rotors still have more than 10% tolerance

Knowing the car was made 2020 still a new car with low mileage

in April 8th 2023, I took my Mercedes CLS for Alignment. drop it off, and came back after an hour an half when they called me and informed me the job is done. there, the technician showed me the report and told me "WE COULDN'T GET THE JOB DONE". Told him why? said because "Manufacturer does not specify adjustments on this vehicle"!. didn't understand what does he mean. He then charged me and handed me the key. took the car for test and no improvement at all! nothing changed.

So I visited your 671 Lake Joy Road location in Kathleen, GA on 3.21.23 due to a high screeching noise coming from the front left of my car. Haven't lived here long so had a friend drop me off and bring me back to work.

Received a call informing me of the price and couldn't believe it. My ride had left for a number of hours and while I knew I should've waited and taken the car somewhere else for a second opinion, but didn't want to put my friend thru the hassle and would've meant another day or so without my car. So I said fix it and thought I'd chat with the manager when picking up the car. They called at end of day got my ride back over and shop had pretty much closed up except for 2 girls at front and a gentleman described as the shop manager like he oversees the shop area but not the store.So the girl went over the bill with the shop manager listening behind us and I asked questions each time explaining why you guys stand behind those prices. I inquired about the $148.99 brake special to see if that had been applied, about the total 2.5 labor hours charged when they didn't even have the car an hour and a half. and having had a few "car people" look at it, they aren't convinced the rotors were even changed ~ they all have rusting on them and aren't a shiny silver like

one might expect. Several lessons learned here for myself, mostly doing more

homework up front. No matter who I call, Mieneke, Precision and so forth I'm told an average price, even had a buddy call your store and was quoted right at everyone elses average cost around $400-500, even Kia dealerships themselves aren't much more than that so I'm perplexed why I am paying right at double that. I felt like I was being ripped off during and especially after this

experience, like they saw a sucker walk thru the doors with a repair that lends

itself to high markups. Let me know if you would like any pics, I am happy to send. I wound up financing it thru y'alls card that I applied for that day.

In early March I contacted mavis about a traction Control sensor light that came on and went off on my dash panel. They asked me to bring it in and said they'd look at it. They said there was rust around the sensor but it was otherwise ok. Within minutes after leaving mavis my ABS, traction control light and check engine light came on. I took it back to mavis. They again took it in and looked at it and then quoted me over 600.00 to replace the sensor. I was told it was hard to get to and wasn't an easy job. Thinking that was a high quote I called a family member who owns a garage and took it there. They removed the tire and found out that mavis had unplugged the sensor wire which caused the lights to come on, on the dashboard. He plugged the sensor back in and I've had no issues with my car since. The family member of mine that plugged the sensor back in said they did it because I am a woman and they thought they saw a way to get money out of me. In this day in age its very sad to see that still happening. I've since called them about replacing a head light bulb and was told they had to remove the bumper to get to the light fixture. I personally replaced the bulb in 15 minutes and never had to remove a bumper to change the bulb in my headlight. Again I'm very irritated with the service they claim to provide for their customers.

I took my mint condition older Mercedes-Benz in for a basic oil change. The Mavis in Liverpool, NY on Oswego rd. They did the work but my vehicle was suddenly idling rough afterwards. I drove it more and the temperature got overheated. It started making a crazy noise so I opened the hood. The vehicle just passed inspection and was in excellent condition, no warning lights. Sad to report that the tech spilled oil all over my belts housings and grooves causing it to slip. Now Im scared to drive for fear of an accident or causing more damage to other components. I spoke on the phone with the Regional Manager about it and his suggestions was drive it in so they can "clean it". How is it okay to add a solvent to the rubber which will likely do the same thing as the oil. Especially since im already having problems. These belts aren't supposed to be carelessly made a mess of, soaked in oil and then cleaned. The proper way would be to replace the belts according to Mercedes-Benz themselves. I told the manager that I didn't feel safe driving the vehicle and couldn't afford a tow. Instead of offering to pay for the tow the regional manager secretly showed up to the location. He definitely spoke about me to his staff before my arrival. They were pretty much insinuating that it either didn't happen or they weren't responsible. I showed the manager pictures of the damage and videos are timestamped. I offered to bring the manager or whomever to the vehicle to check it but they refused. I attached pictures but some of the oil has gone into the groves and underneath the rubber.

Purchased Tires from Amazon. Had them mounted at Keyser Oak Store. Wanted an alignment, but machine was broke and I was sent to Dickson City Store. I paid for alignment, then was told the back tires could not be aligned without a cam and toe kit. I was given prices for the parts and labor. I was told $280.00 without tax plus the cost of the alignment. I told him not to order parts.

I would get it done somewhere else. Being my vehicle was never aligned, I asked for my money back for alignment. Manager, refused to reimburse me my money. So I paid for an alignment and the job was never finished. So, I was told unless I got this job done there, I was not getting money back for the alignment.

I have been bringing my car, 2011 Toyota Camry to my Mavis Tire in Roselle Park, NJ for well over a year now. In the past year, I've had the sensors replaced and I have to keep bringing my car back because my engine light and traction light keep coming on. They told me they replaced them, but every few days, the lights come back on. The last sensor they put in has costed me $900 and I had to pay prior to that for other work. I can't afford to any more money into this car and this has to be resolved by Mavis. They need to rectify this problem and make good on this vehicle. I have to keep bringing this car back every weekend and sometimes they want me to wait a week and come back, which means I have to see these lights on my dashboard for weeks at a time. I need this resolved because for me to take it to another mechanic, I'll have to shell out more money and this is the responsibility of Mavis, since they are the ones that installed these sensors. I need assistance here and fast. Nobody seems to know what they're doing and I need someone that does know so I don't to keep going back. I need my car for work and have no other means to get to work. Please help! Denise Terhune

Its a [censored]ing tire shop...and if u go there for mechanical work you will get screwed out your money, they dont even have a reap specialist all tire people that know rarely nothing about cars..they write and rewrite anything on the paper reciepts...i brought my car in there n kept having to bring it back untill it became over $1,000.00 and im still having the same problem...their crooks in their...then they told me it would b a $3,000.00 to really fix it...so i jus took my car out after weeks of wasting time with them n finally got recemonded to a real mechanic shop (not a tire shop) and all my problem on the car was a simple $350-$400 job...

and now my car runs perfect when mavis made up a whole story on a 12-14hr labor job n tryed to play me out my money because the job mavis said need to be done and the job i got done were 2 completely different things...i would have gotten cheated so badly off my money if i had trusted mavis...

So from mavis saying its a $3,000 job to my friends mechanic charging me $384.99 is a big difference...and the crazy part is mavis was trying to do a job that i didnt even need and wasnt even focusing on the main problem i had which my friends mechanic fixed it and my car is running fine now... so i wasted a $1,000 at mavis n car wasnt even fixed where i can drive it

All im saying is if u not going for tires dont go to mavis...they literally on crook [censored] in there

Regional manager angel Rodriguez forces his employees to sell unneeded work on customers cars each day. Threatens employees with there job if they do not sell mechanical work, know his shops do not have mechanics and forces employees who do not know how to work on cars to do the work. Then when the vehicle returns he continues to not help employees fix and tells them is is there problem. I believe it's extremely unprofessional that our supposed to be leader and face of this company is constantly downing employees and forcing them to do work they are not capable of and refusing to help them correct issues due to him forcing people to do jobs there not capable of. Most employees who work under this man (Angel Rodriguez) 10 stores want to quit there job due to 1 person.

I spoke with a gentleman at your call center today Jan 31 , 2023. I needed new tires and the online appointment request I put in didn't give me a time to come in. He checked information and put in corrections. I was quoted a price + taxes. When I got to Mavis location 2060 Forest Av ,in staten island a different price was given . I was told price didn't include alignment. He called the call center they listen to call conversation an stated to him alignment wasn't mentioned . When i requested to hear conversation. They said they'd send it to his email. It took about 30 to 40 minutes for him to receive it. In that time he spoken with them 2x saying,

he hadn't received it yet . Once listen to it was not the entire conversation. It's as if bits and pieces were removed. I explained this to the gentleman. I know what was discussed and alignment was mentioned. Needless to say I'm not a happy customer.