AccorHotels Customer Care Service

Doing nothing would be this company's favorite pastime if they would have the energy for it.

Accor S.A.

82, rue Henri Farman
CS 20077, Issy-les-Moulineaux

France - 92445

Customer Support Phone Numbers

1 800 221 4542(USA) 0 1
+33 1 45 38 86 00(Head Office (France)) 0 1

AccorHotels Complaints & Reviews

AccorHotels / refuse to add points to my platinum card

Oct 06, 2019

AccorHotelsI am Mr.Vasileios Vanos, Platinum card no: [protected] 5. E-mail:[protected] I stayed the whole month of September 19 and I prepaid for October 2019. Each stay around 2000Euros. The front desk refused to add any points to my platinum card. They told me that you changed the policy a...

AccorHotels / false advertising

Sep 28, 2019

AccorHotelsHello, we booked Novotel in Buenos aires for 10 days for the main reason because a swimming pool ans turkish sauna was advertised on the website. When we arrived, we discovered the the swim pool is seasonal and the sauna does not exist anymore. I think it s a serious issue, you misguided...

AccorHotels / refund on credit card

Sep 12, 2019

Good day I stayed at the Ibis Phuket Hotel, Thailand during 3-9 October 2018. This was booked by Flight Center, Reference IF 24061 M J.S.Fourie At arrival I was asked to submit a deposit per room on my credit card and I paid 2 x ZAR 1506 = ZAR 3012 paid through my Nedbank Credit card. The stay...

AccorHotels / leclub accor

Sep 01, 2019

I stayed (2 rooms) at Mercure Minsk Old town and did not have points credited. The hotel shut down the last day I was staying there and was removed from Accor website (and the online claim form). For this reason it's impossible to make points claim online. I wrote 4 messages to the customer...

AccorHotels / hotel ayr mercure

Aug 14, 2019

Stayed at ayr mercure in Ayr for my birthday with my hubby for a much needed break. Booked because it had a pool use of facilities and beach nearby. Was very disappointed on arrival as pool was closed the duration of my stay so not part of the deal sold to me. The meal was amazing however...

AccorHotels / treatment as staff member (and no obvious complaint chain)

Dec 18, 2018

To whom it may concern (as it is incredibly hard to find out who I should actually contact) My name is Ms Lyz Watkinson and I worked in the Club Lounge for SOFITEL, Berlin Kufürstendamm. Unfortunately I was left with no choice on Friday (07.12) to hand in my resignation letter after the...

AccorHotels / mercure paris le bourget paris, france

Oct 21, 2018

Kindly note that our VVIP guest Mr. Bo Lundburg & Mr. Mohammed Ali Dakkak are staying at your property Mercure Le Bourget From 19th - 23rd Oct 2018 with the confirmation numbers HB15070TB1KA || [protected] - HB1007EHGU5G - [protected] We introduced ourselves that our company National...

AccorHotels / inimaginable chez novotel saigon

Oct 06, 2018

Monsieur, Ayant une réunion importante le matin du 6 octobre au centre ville, nous avons réservé une chambre double chez Novotel, car mon vol Hanoi - Saigon arriva vers minuit le 5 octobre. À mon arrivée, la réception me donnait la clef 804. Je demandais si je pouvais fournir mon compte Accor...

AccorHotels / activation of membership

Sep 25, 2018

Sir, I applied for AccorHotels membership during my stay at Novotel Pune in the month of July 2018. I again booked Novotel for next year in month of July. Now i am to book my next stay at IBiS Coimbatore in the month of July. But still i havent got any membership number/ID. While booking i...

AccorHotels / air conditioner in novotel cairo airport

Jul 15, 2018

AccorHotelsI booked a room today 15/7, and they gave me room number 374. The air condition was not working. I asked 3 times to change the room but they refused. They sent me a service man to fix the air condition. He failed and called another one. I spent a very long time waiting for them. It is a...

AccorHotels / Service and membership

May 24, 2016

Accor lies, cheats, sells what it does not provide. Arabs, gym members, some internet users received free platinum membership. Arabs and jews are both semites. Accor is not race, except some semites, religious hatred. Arabs and jews are both live in the mid east. Not providing to jews wa... / Death case & Ticket refund

Sep 05, 2015

Accorhotels.comDear sir/madam Greetings from the holy city of Makkah. Kindly be advised that one of our culinary team is seeking your gesture to claim his full ticket fare as per the following reasons: - Employee had to travel on Emergency in same day due to a DEATH of his mother. - employee missed the...

Accor Sofitel Hotel Berlin / Access to Lounge denied

Jul 28, 2014

Today I intended to make a booking for a 5 nights stay at the Sofitel Berlin Kurfürstendamm for coming week. To my surprise the Front Desk Manager, Ms Antje Albrecht, informed me during the booking procedure that I will not be allowed to use the Lounge of the Hotel although I am a Le...

Hotel accor group / Entering into my room without any prior intemetation of the guest.

Jul 24, 2013

Myself piyush jaiswal from india staying at your property since yesterday, my reservation is made for 3 nights in your paris pullman montparnasse hotel. I had gone through one incident just now with respect to your property. Me and my wife both were sleeping in the room, we were at the...

Accor Hotels / Stay away


Last year I bought an Accor Favorite Guest card (now A Club)because we were travelling not only in France but also Australia/New Zealand & Dubai. The idea was to not only get a bit of a discount on all the hotels but also to receive a welcome drink (gift) & more importantly point...

Accor - Suitehotel - Rouen / Abysmal customer service


Visited the Suite Hotel in Rouen in March 2007 with my 83 yo grandparents. When we arrived the hotel wasn't finished there was no parking, even though the website boasted secure on site parking. The best that accor could offer was another of their chain of hotels for £300...