Makro Online
Reviews and Complaints

I purchased 3 office chairs online to be delivered in Cape Town using Makro Cape Gate on the 17th of October and on the 19th I received an email that the chairs were dispatched but today is the 29th and the delivery has not been made.

I called the online department and the Makro Cape Gate store but still there is no answer when will the delivery be made.

My order number is MAK2201209

I purchased an item online, was not happy as item description was not accurate. Upon requesting a return I had to wait 2 weeks for collection.
The collection was done in September, it is now the end of October I have not received my money back.
I have made numerous calls and sent emails at my cost but no assistance. Even though I sent banking details twice they send a mail back requesting bank details again. A bunch of thieves. totally unhelpful

Good day.

I bought a lawnmower and a side cutter on 20 September 2019, but couldn't find someone to help me with my garden, we only started using the machine on 5 October 2019. We used the machine for few hours and it was dead. I then returned the machine back on 13 October 2019, and indicated that I want credit, as I cannot take the machine that broke after using it for the first time. To my surprise I received feedback yesterday to say that the machine is ready for collection. I then called the department's manager, Mr. Kenneth Motswa to explain to him what happened. I was saddened by the way he couldn't even give me the benefit of the doubt that I could be telling the truth when I said that it was first time using the machine when it broke, and hence I don't want the machine back. After speaking to Mr. Kenneth, I received a call from Makro, informing me to come and collect the machine, that's when I asked what the job card said. The lady said that the job card stated that the machine was being used on a wet grass, which is not true. The grass was dry when we were cutting. Can someone please assist me on this matter, as my partner has already bought a new machine, and we can't be having two machines, this is wasteful expenditure for us. To be honest I didn't even think I would be given such a hard time as I had the machine for only 3 weeks, I understand that there is 14 day policy, which I was not aware of but now does it mean that whenever we buy a product from Makro, we should be so worried that we would need to use the product immediately after buying it even when we do not have the man power to assist. I had the machine for 3 weeks, I used it once, my partner has already bought another machine, I cannot be sitting with 2 machines, Please how best can I be assisted on this matter as your customer.

Ref No. 2604206

So frustrated
Mamodiehi

am so so disappointing at this Defy C380 Eco Water Dispenser Metallic Combi Fridge Freezer that we bought at makro woodmead around April. this fridge is very bad and is the reason why i will never by Defy fridges again. We already called the Makro 3 times and the technician already twice to fix it still is not working. And still they tell us we must wait for a week before another technician can come and see it again. My food and vegetables are spoiled and had to throw them away. This is really irritating and they cant give us the new fridge till technician can come and check 3 times.

Purchased a Fridge from Makro online on 25/11/2018. On 09/10/19 the fridge stopped working. Went to Makro Bloem on the 11/10/19 and they referred me to call center. I contacted the call centre got call service ref: 308447, and was promised that the service provider will contact me the following week. The service provider called on 14th and promised that a technician will come on 16th but till today no one has come or called us. I called the Makro call centre they promised to give feedback but still no one has contacted us. I called again today, I was kept on hold until the call ended. Yet the consultant does not call back. Our food is spoilt and no one seems to give care.
Weather be your service provider or your call centre.

I placed an online order on the 9th of October for 4 Eurolux Industrial Ceiling fans. Paid for in full plus delivery charges, only to get a response a week later of stock shortage and possible supply only in Feb 2020. I have asked for a refund of the monies, only to receive generic emails that my enquiry is with the Support Team for follow up. Ticket nr #312329. To date I have not had any feedback, and needless to say, no refund. I find this unaccepltable.

Hi

I purchased a case of budweiser beer on q9-10-2019, first 3 beers tasted great but the 4th one I opened I noticed that there was no gas inside and when I poured it in to a glass there was no foam. Thas happened twice. I need something to drink for the weekend and I'm not willing to take this with and it doesn't taste like it should.
Can someone please contact me on [protected] or [protected]@gmail.com.

Regards

Rudi

I purchased a TV online on the 14th Oct 2019 they say delivery 2- 5 days on the 18th late afternoon i made contact with their customer support centre where i was told that i can expect my delivery on the 21st to where no issues were raised. Today the 21st Oct 2019 at 11h00 I called customer support again to check on the progress and i was told that the item in question seems to be now out of stock but they don't have any more information to give me, I then asked the person so what now? I was told that they would call me back to give me proper feedback...well still waiting MAK2198207. The order tracking indicator is not accurate at all poor service and communication to customers. I believe this will be my first and last time i purchase from Makro online luckily there are alternative companies for online shopping and their service are way better. I do understand now why these companies are not doing well at this time.

I visited the Centurion branch of Makro on Friday 18th October. After standing in the queue and getting to 2 customers from the front, I was approached by a staff member asking if I was paying with card.
I responded "yes" and was asked to come out of the queue to be helped in isolation.
After 20 minutes, time that I could have gone to a normal cashier and left the store, they could not assist, however, the transaction went through my credit card.
I eventually was taken to a normal cashier and the transaction as processed again.
I was assured that the original transaction would be reversed, yet until this morning, the transaction still reflects on my card. My Makro card number is [protected] and the transaction amount is R571.30. I have 2 issues, first the time I spent while staff were being trained at my expense, and second, the duplicated transaction.

Good morning

The attached documents referred.

I phoned Macro head office on Saturday morning to enquire about the 50cm Goldair Fan that is advertised for R649.00. They assured me that Makro Bloemfontein do have stock. I went to the shop in Bloemfontein to buy two of the fans for our company. The manager of the specific department told me that the advert is the fan that is in the 46cm fan's box (see photo attached). He told me that the description on the box is wrong (it was a printing mistake on the box), but he assured me that the fan inside is a 50cm fan and the 50cm is indicated on the fan. Unfortunately, I believed him. When I got back at work we opened the box just to find out that the description on the fan is 46cm and not 50cm.

Why is the 46cm fan being advertised as a 50cm fan? That is false advertising! Why is the manager willing to lie about Makro's packaging and products to ensure a sale?

I use to love shopping at Makro because you get value for your money. However, I am very very disappointed about what happened

I bought groceries over r2k... Unfortunately I did not buy a bag as usual.. Wen I got to the house I found that sunlight dishwashing liquid have spilled all over the back boot.. Did nt have a problem, cleaned all products affected.. Now later my 6year old graps her drink.. She tells me that all she can taste is the soap.. Now im scared to use all the other items since they all got contacted.. I can't throw away r800 worth of food away.. Please assit.. Im not happy at all..

I order the machine on the 10 October 2019 order number MAK2196684, it was despatched for delivery on the 12.. it is now the 18 oct still no delivery.. when I call I'm send from pillar to post.. the service is so disgusting to say the least. I call every day using my own airtime, they don't even bother to get back to me or the least give me feedback regarding my products.. the stipulated delivery time is 2-5 days, is now 7 days and the is not evin a promise.

We bought a door in door fridge on Monday 7th October 2019. The fridge was delivered the following day but it had dents and we were told the special doesn't come with free installation! That was NEW to our ears.
We refused to take the fridge and drove to the store in question of the dent and the free installation. Long story short we met the sales person and manager they promised they will deliver a proper fridge on Wednesday 9th Oct 2019 and consult LG person for the installation.
Wednesday 9th October 2019 I contacted the delivery department only to be told my package will be delivered later (second load). I was expecting them to prioritize us since we were unhappy but instead we are last on the list in terms of delivery. Later Around 17:00pm I received call from delivery and was told since the LG door in door fridges are normally delivered by LG people so they can also install in the filter on the spot. He then asked if the sales person explained that.There seem to be a communication misalignment within Makro Centurion. I've been calling throughout the day for updates. NO DELIVERY!

Thursday 10th October 2019 We finally received the fridge around 12:00pm WITH NO INSTALLATION!Contacted the sales person I was told that LG takes 48 hours to contact the customer so they can make installation arrangements. Well that's the same sorry I've been hearing since I bought the fridge.

Friday 11th October 2019 went to the store to sort out the installation sorry. It was only then they called LG 🤦🏽‍♀️ The LG technician told me they are no longer doing the free installation and they alerted Makro and gave me a long story! I told him that's not my problem they'll have to sort out the matter with Makro. The LG told the sales person that we should do our own installation! Because I was irritated and frustrated by them I said FINE! But I requested an email from LG saying I can go ahead with the installation. Till today 16th October 2019 I AM STILL WAITING.
Funny enough the day I bought a fridge there was another couple that bought the same fridge we bought. Theirs was delivered the following day with INSTALLATION. Oh or maybe because the couple where white 🤷🏽‍♀️ They received a better service than us. WHICH IS REALLY UNFAIR!
I just feel Markro Centurion is taking advantage of us! I send complaints on your website and also via email; NO RESPOND.
Hoping this will addressed and never happen again.

I have not received any update or communication regarding delivery of my online order placed on 7 Oct 2019. Order no MAK2191702. I used the WhatsApp platform to follow up yesterday and still waiting. I followed once again earlier today and then called the call centre. I was promised that someone would get back to me with an update but once again, still waiting. This is ridiculous to say the least for a company like Makro. I am really disappointed.

Hi

I placed an order 3 October 2019 which has not been delivered. There has been very little follow up and information given. I have had to make several calls myself to follow up on delivery which I was informed was going to take place on the 07/10/19 by the Customer Care Agent. I got 2 call backs from Customer Care Agents both of them inconclusive. Please escalate and advise on delivery date.

Regards

Order detail #MAK2158455

Online order #MAK2158455

Order was paid for on the
6 September 2019

i phoned them every day every day is the same story from the call centre

STEELCRAFT Dish Rack 2 TierProduct ID: [protected]_EAQTY: 1
Unit Price R 64900

ADDIS Comfy Grip Dust Pan and Brush SetProduct ID: [protected]_EAQTY: 1
Unit Price R 13900

Please contact me or refund my money

I placed my online order on 3rd October 2019 .(MAK2189151). The terms and conditions state delivery between 2 to 5 working days. It is now the 10th of October and i STILL have not received my order. This is utterly unprofessional and every time i speak to a different person and get no feedback. Eventually today i called them again and after treading to cancel the order the truth comes out that they have no stock, and will only be getting stock in December. So i requested the order to be cancelled and now have to wait 7 days for a refund.

If you order anything, don`t use Makro online.

I placed my online order on 30 September 2019. The terms and conditions state delivery between 2 to 5 working days. It is now the 10th of October and i STILL have not received my order. This is utterly unprofessional and is costing me money now as i need the items purchased. Makro won't see me again.

Why promise (and pertinently refer to your terms and conditions) if YOU do not stick to it?

I cancelled my online order and requested a refund on 22th September (before being available for delivery). Makro acknowledged receipt of my request also on the 22nd.

On the 29th, Ntabeleng from Makro assured me that "We have escalated the query to the store so that they can assist in urgently cancelling the order."

Since the 29th, I have sent numerous emails and made several calls to get the matter resolved, to no avail.

4 October Macro informed me that my order is ready for collection - " Your order MAK2175863 is ready for collection!
Please collect your order from Silver Lakes within 7 days and don't forget to bring your ID with you."

There is something seriously wrong with Makro's customer service.

Please give this your urgent attention and refund me as promised.

Regards

M M Pretorius

This is not only pathetic customer service, but unethical as well.