CB Appliances Lowe's Complaints #782-801

Lowe's review: In store customer service

Darnell Spicely of Chesapeake, US

Jul 18, 2022 11:30 pm UTC

Sunday, July 17, 2022 around 3PM

I was in Lowes yesterday behind a senior citizen couple in line. They were talking long with the customer service lady. Anyway, I could tell the elderly couple were frustrated and upset. The customer service rep kept telling them to order on line from their computer or smart phone. I just shook my head as they had no clue how to do that. Hell. If this was good customer service, one of the girls could have pulled them to the side and done all that for them on their computer right there. Instead the elderly man was getting upset about wanting a military discount and his wife was getting irritated with everything. Lowes customer service you got a D - this day. Folks not doing their jobs and it cost yourselves a sale that day. Everytime the customr service lady said backslash I saw the elderly woman pause. I knew they were in trouble. Age discrimination and Technology is a dangerous hurdle in life. Employees need to pay attention a little better.

Desired outcome: Sensativity training should include how to handle and be a little more patient with elderly employees.

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