North Wilkesboro, North Carolina
United States - 28656
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I ordered a patio door from Lowe's at Woorbridge, VA. Paid $835.00 for the door and Lowe's installation. I told the clerk I wanted a good energy top of the line and I wanted the glass filled with argon gas. I wanted the brass handle. After 8 weeks (not 2 weeks what they said) the door was there and the 'professorial' was there too. Ripped (yes ripped) my old door away. and then he was put the door in. I ask about sealing and flashing etc on the door. He said the 'old stuff will work'. He said don't worry about. I've done more that a hundred of them. So, I just let him do his thing. That night it rained. Yep, it leaked big time. In the kitchen, down the basement. He had 'plugged' the rain vents with caulk. I un-plugged them after around a hour cleaning and around another hour finding the vents. After looking closer, the door frame is warped and the slider door will not close complete and won't seal. The molding inside was not complete caulking. I got the cert. for the door and say it's 'air filled' only. The handle is white plastic, not brass. The frame top and bottom is warped also. The door does not hit the bumpers, only it hits the frame. I have talking with three of there managers. I called NC twice. They said the dist. manager will call within 2 days. Right, called me another local manger. And, by the way, the $50 rebate bounced, said its not the door. The energy cert. will not work for the Fed. Tax credit. So, next step I'm filing a complaint with Fairfax County Consumer Protection.
I purchased countertops and had them installed from Lowe's of South Boston. It has been a complete disaster. The following is a sequence of events that took place.
9 Feb 2007 Friday:
Ordered solid surface countertops and cabinet for kitchen island from Lowe's of South Boston. We specified that we wanted a solid surface countertop with no seams, bull nose edging, and easy to maintain that would not scratch... The salesperson Marybeth Chillemi insisted on the Formica Solid Surface. At this time, the countertop we picked was on a special promotion at $62.00 per sq foot reduced from the normal $72.00 per sq foot. I had taken a template of the existing cabinets and the new cabinet for the island came to 48.3 sq. ft. I would remove existing countertops and sink and install new sink when countertops were in place. It was set up for their contractor to come and make a template of the countertops on Mar 6, 2007 after I installed the new cabinet purchased from Lowe's. The new cabinet was to arrive by the end of the month to give me time to install prior to Lowe's contractor making the template.
1 Mar 2007 Thursday:
I received a call from the trucking company as to when I would be available for delivery. I told them I could be there the next day Friday 2 Mar 2007 for delivery. They said they only delivered in that area one day a week, which was on Thursdays and they would not be able to deliver until the following Thursday 8 Mar 2007. I contacted the installers to see if they could come and make the template the day after Friday 9 Mar 2007. They said they would have to reschedule and it would be delayed two weeks. I asked them if the measurements on the cabinet would be okay as it was and island. They said no that they had to make a template of the island or come back and there would be an extra charge. I told them not to reschedule as I would make arrangements to get the other cabinet there. I called the trucking company back and made arrangements for me to drive to Richmond and pick up the cabinets the next day. I was in Norfolk stationed at the Naval Base and I would take a day of vacation and pick them up and deliver to my home in Boydton Virginia. They said this would be okay. I picked the cabinets up on Friday and installed over the weekend and removed the existing countertops to be ready on Tuesday for the installer to make the template.
6 mar 2007 Tuesday:
A Mr. Rick Lucas with Five Star out of Salem Virginia the installer for Lowe's came to make the template on this morning. He did not make a template of the new cabinet, just took the measurements. He said they would not be able to install the countertops until 20 Mar 2007. This meant that I would be without the use of the cabinets and sink for (15) days. I told him I would not be able to be there on 20 Mar 2007 as I had to be at the Naval Hospital for pre-op for surgery that was scheduled later. My wife would be there.
8 Mar 2007 Thursday:
Marybeth Chillemi called and said there would be and additional charge of $135.00 that she left out of the contract and it would have to be paid before the countertops were installed or made. I explained to her that I had to drive to Richmond 120 miles away to pick up the island cabinets because Lowe's could not get them delivered on time to have the template made, to prevent another two week delay.
20 Mar 2007 Tuesday:
Five Star came and installed the countertops. My wife called me that night and said they installed the countertops, but there were some problems, that they had broken some supports on the cabinets and scratched the newly painted walls. They also corked the backsplash with corking that did not even match the countertops, The backsplash was to made as part of the countertop and not a separate piece, this was made very clear to Marybeth Chillemi the sales person at Lowe's as we did not want any seams and this was the whole purpose of getting new countertops. I told my wife I would look at them when I could get home and contact Lowe's.
30 Mar 2007 Friday:
I got home 30 Mar 2007 and checked the cabinets and installed the sink. While installing the sink, I found they had cut the opening for the sink to large and I had to build a frame inside the cabinet to support the sink and be able to fasten it in place.
2 Apr 2007 Monday:
I contacted Lowe's and explained the problems to them with the sink, the scratches on the wall that the wall had to be repainted, there were scratches in the countertop, one countertop was not square on the cabinet, the cabinets had to be repaired where they broke the supports and they did not cleanup their mess from installing the countertop. They said they would contact the installer and get back with me.
16 Apr 2007 Monday:
I contacted Lowe's again as they had not gotten back with me on the problems with the installation. They said they were waiting on word back from the installer.
26 Apr 2007 Thursday:
Called Lowe's again and spoke with Grant in install sales. He said he would send someone down on Saturday 28 Apr 2007 to check the cabinets when I could be there.
28 Apr 2007 Saturday:
Paige Fallen from install sales at Lowe's came to look at the countertops, she took some pictures and agreed that the workmanship was of poor quality.
1 May 2007 Tuesday:
Shannon from Five Star called to set up a time when they could come and look at the cabinets and he would bring James Koffman the sales rep for Five Star with him.
14 May 2007 Monday:
James Koffman called from Five Star and said they would be there to look at the countertops between 9:00 and 10:00 on Monday 21 May 2007 to check the countertops.
16 May 2007 Wednesday:
Called Lowe's and spoke with Shawn in install sales to let him know when Five Star reps would be there.
21 may 2007 Monday:
Shawn from Lowe's arrived at 09:30 and the reps from Five Star were an hour late arriving at 11:00. They inspected the countertops and said they would take care of the problem. Shawn from Lowe's insured that the problems would be taken care of as he had the power to make it happen and we would be totally satisfied. He said he would call us back on Tuesday 22 May 2007 to let us know what they were doing to resolve the issues.
22 May 2007 Tuesday:
Shawn did not call us as promised.
28 May 2007 Monday:
I went to Lowe's of South Boston to find out the status of the countertops as they failed to call and let us know. We talked with Shawn and he got a little huffy with us and said we were impatient ( I now question his professionalism ) We then went to the store manager Jeremy McNeil and explained what was going on and he said he was unaware of this problem and would call us the next day.
29 May 2007 Tuesday:
Jeremy McNeil store manager for Lowe's did not call as promised.
30 May 2007 Wednesday:
Shawn from Lowe's called and said they were still trying to get up with Five Star and would call on Friday 1 Jun 2007 with a definite answer and the solution.
4 Jun 2007 Monday:
Shawn from Lowe's called at 4:00 PM and said he had called Five Star 3 times with no results. He would call us back tomorrow 5 Jun 2007 Tuesday with a solution.
5 Jun 2007 Tuesday:
Shawn called at 12:00 noon to say the store manager Jeremy McNeil wanted to come and look at the countertops. They said they could be there between 3:00 and 4:00 o'clock. We said this would be okay. Jeremy the store manager said he would call us later in the week after he talked with Five Star and they decide who is going to pay for the damage, the replacement of the countertops and the fact that Lowe's did not order what we specified.
8 June 2007 Friday:
Jeremy Lowe's store manager called and said the owner of Five Star would come down and guarantee the work would be done correctly. Jeremy also said he would call us back on Monday or Tuesday 11 or 12 June to give us a date the work will be done.
13 Jun 2007 Wednesday:
We have not received a call from store manager Jeremy McNeil as promised.
14 Jun 2007 Thursday:
I called Lowe's Customer Care in North Wilksboro to inform them of the problem we were having with Lowe's of South Boston with the countertops and how dissatisfied we were with their service and the quality of work that was performed.
18 Jun 2007 Monday:
I still have not received any responses from Lowe's. I filed a claim with the Better Business Bureau today to try and get this resolved.
20 Jun 2007 Wednesday:
I still have not received any response from Lowe's as to the solution. I checked the contract and found that Lowe's also overcharge the price of the countertop. The price was $62.00 a sq ft for 48.3 sq ft. $2994.60, but instead charged $3824.12 plus taxes $79.17 per sq ft. With all the mistakes, workmanship and no professionalism Lowe's personnel have shown, I want the countertops removed, a refund of the product, pay for the repairs to cabinets and I will buy new countertops from another supplier.
20 Jun 2007 Wednesday:
Contacted Customer Care at North Wilksboro as a follow up on complaint of countertops. I spoke with Jennifer and also got the telephone number of the District Manager Fred Anthony in Roanoke Virginia. He was not in and they said they would leave him a message to call me at home or work.
After deciding to replace our kitchen counter we chose to purchase and install with Lowes, a solid surface Formica product.
The contractors came to install and despite the very tight fit of the counter in our small kitchen everything went well- at first glance. Upon further inspection we noticed they had cut the backsplash approximately .25" short, a noticeable error.
We decided that we would rather be reimbursed for the cost of the backsplash we paid for rather than have the contractors come back and reinstall (we believe further and perhaps worse damage could result from removal of the backsplash and we simply do not have anymore time to devote to waiting for contractors to show up to fix problems that should have been done right the first time.)
We called Lowes who then sent the contractor out to verify the complaint. We were told by Lowes that our only option was to replace the backsplash. They would not honor our request for money back.
Additionally, we had problems with the contractor lying to Lowes (and, of course, the manager at Lowes believed the contractor)- the contractor had stated we refused service during their visit to inspect the unsatisfactory work- this is untrue. They came nearly two hours late for the appointment and did not even have a new backsplash ready to install at that time, HAD that been what we wanted to do.
We were treated rudely and we were not given what we paid for. I paid for a job done well, instead I have paid top dollar for an uneven backsplash.
I don't have the time to wait for another appointment with incompetent workers, I simply want a portion of what I paid back in compensation. I am extremely disappointed. I purposely chose to use Lowes because I thought a large company would protect us from getting abused by contractors, unfortunately, I've found out Lowes at the heart of contractor fraud. I will not be using Lowes again until this has been problem has been corrected.
Today my countertop still is unfinished and I make sure to let visitors know exactly what company we worked with on the project.
We purchased a BBQ grill at Lowe's and they scheduled the delivery for yesterday morning. When it hadn't arrived by 2:00 pm, we called and were told it had been put on the 2:00 pm truck. When it hadn't arrived by 7:00 pm we called the store manager and were told it had been put on a later truck. When it didn't arrive by 10:00 pm we retired for the night. At 11:15 pm a truck drove up to our house, waking all of us, to deliver the grill. During the day, no one called to provide an update. Who delivers things at 11:15 at night? We won't be shopping at Lowe's again.
Over a year ago I joined the offer to receive a 25.00 gift card. However, even though I remained a member for like 6 months, I never did receive the card that I should have. I was supposed to receive a 25.00 Lowes card and also a 25.00 gas card neither of which I received.
Any help would be appreciated.
Todd the store manager at lowes was fondling my 3 year old son in his shopping cart then threatened to have...
Don’t trust the commercial hype about how good their installs are. The installers look NOTHING like the one’s on TV. Sure price was great but then the install took place. Granted the buying process went ok, even though we waited for over a half hour for someone to enter our order at the store. No one knew how to enter a carpet install, seriously.
Basement Carpet Install:
To start, my wife took the day off for the installation. They told us the installer would be there between 8 and 9am. Then a call came that they were running behind. Next I get a call from my wife at 1pm they finally showed up. It turns out the carpet has a bad run, they can either keep laying it or pull off the job. I told them to go ahead and put it down, I would look at it later that night, needless to say it looked horrific. So we schedule new carpet install for a couple weeks later, with my wife being extremely upset because the carpet was supposed to be in before our wedding/gift opening, that didn’t happen.
2nd Try! The installers arrived early in the morning, in a beat up van with the carpet sticking out the back and grubby looking guys (I didn’t want to leave the house open, but didn’t have a choice). They pulled off the job early morning to finish another job in Kenosha then came back around 4pm, right during dinner! Wrapping up just before 7pm. Great Job….yeah right.
Word to the wise: Don’t sacrifice quality installation for a lower price. Never will we have a Big Box company do our installations.
My wife works as a vendor for Lowes stores. Over the last three weeks a male employee at the Riverdale Georgia Lowes, Hwy 85 & 138 has said several sexually explicit remarks to her. The management seems not to care. If you or a friend experienced similar treatment by a male at this store or if you are a current or ex female employee that knows about this behavior at this store please email me.
I purchased 8oo square feet of Pergo flooring and paid to have Lowe's install it. I found out after the...
I recently purchased a set of Harbor Breeze Philodendron custom fan blades (part # 124662) at a local Lowe's. Got them home and then found out they would not mount on my existing Harbor Breeze ceiling fan. The holes in the custom blade are grouped closer together than the standard Breeze motor. Went back to Lowe's to see about buying the proper fan mount brackets, but found out they are not sold separately for the above model blade. The only way you can get them is if you buy the entire motor assembly. Ended up returning the blades and getting a refund.
We are an Installer for Lowe’s. Lowe’s Installers are base on score of 89% or better. We have a...
I purchased hardwood floors and needed the glue to install them. I went to Lowes to the flooring dept. where...
I bought a whirlpool refrigerator from lowes in elk grove, ca on 9/18/06 for next day delivery. The product was delivered to our house the next day. Unfortunately, the delivery guy made a big scratch on the door of the refrigerator. We didn’t want to waste the delivery guy’s time since they said one of the delivery trucks is out of service and they have a lot more to deliver that day. So we told them to move on and we’ll call lowes to schedule for a replacement. It took us almost a week of run around to finally get someone to respond and to schedule for a replacement.
The delivery guy came back the following saturday to give us the new refrigerator. As they arrived at my house, they quickly proposed to change the scratched door of the refrigerator instead of replacing the whole thing. They said this way we can avoid other damages. It made sense so I agree to change the door. Once the door was changed, it kept making this squeaky noise so I told them to just replace with the new refrigerator. That’s when the delivery guy finally revealed the truth. He said they can’t replace the refrigerator because the compartments inside the “new” refrigerator are broken. Unbelievable!!! Shouldn’t you check to make sure the product is in good condition before you deliver to your customer? Once again, the delivery guys were behind schedule. I didn’t want other customer to suffer like us, sitting around waiting, so I told the delivery guy to move on and i’ll deal with lowes. I called lowes back to explain the situation and asked for another replacement. The delivery manager, heather wilson, responded with an attitude and said they don’t have any in-stock and she doesn’t know if they’ll order more. This lady is not a customer service person at all! She didn’t even apologize for sending us a broken refrigerator. So I told her I want to return the item. She said she’ll send the delivery guy back the next day to pick up the broken one.
Another week has gone by and I receive a phone call from another delivery manager by the name of chris. He was very sympathetic about the situation and asked if I could give lowes one more chance to make it up. I told chris that if he can get me the same refrigerator and deliver it to my house by the end of the week, i’ll give them one more chance. Sure enough, he got the product and scheduled for delivery. That saturday we got our refrigerator. However, in the process of bringing the refrigerator into the house, the delivery guy broke one of the legs on our staircase and scratched two other legs. Can’t they do anything right? The delivery guy wrote up his report and said he’ll submit to lowes delivery manager and she’ll get in touch with us.
Almost a week have gone by and no words from anyone at lowes on the broken staircase. So I called chris since heather is not willing to assist us. He said the delivery manager, heather wilson, should have contacted me right away on this. Well, obviously this lady doesn’t want to talk to me. She’s the worst customer service person i’ve ever spoken to. So chris said he’ll look into this and get back to me. Shortly thereafter, a guy called me and said heather told him to call. He said he’s the subcontractor for lowes who does estimates on issues like this. So he scheduled an appointment with me, but gave me a four hour waiting window. This is not a delivery. It’s an estimate for crying out loud. What kind of business is this? You broke someone’s staircase and now you’re making them wait for four hours just for you to come out for an estimate. It’s insane. That’s going to waste another half of my day.in addition, i’m probably going to have to wait another four hours just for them to show up to fix the staircase, not to mention the time it’s going to take to fix the darn thing. This is ridiculous!! I insisted that they give me a specific time they’re coming out because i’m tired of waiting around for them. They said they can’t give me exact time because the four hour time span is their policy. What kind of policy is that? I can understand for a delivery, but not for an estimate.
Until today, the problem is still not resolve.
Does anyone out there have any suggestion on how to elevate this issue? I have already send email complaints to lowes, but haven’t gotten any response. I’m so fed up with this.
I will never buy anything at lowes that requires delivery service again.
Yesterday afternoon my husband and I went to Loew's to get a small shade for our newly refurbished...
This is a letter I submitted to the Lowe's Home Improvement Store Website. My experience is certainly
nothing compared to some of the 'horror stories' I've read on ComplaintsBoard.com. Still, as far as I am
concerned, its just one more nail in the coffin.
On September 23, 2006 my wife and I went to the Lowes of Garden City (store number 1624) to purchase a dishwasher. The experience was so extremely dissapointing, I am going to make it a point not to shop at Lowes any further.
To start, the customer service representative there who served us (John) seemed more concerned with
talking with several of his coworkers than correctly entering my information for the purchace. I had
requested a delivery, install and removal of the old unit. On the paperwork, John checked off delivery but no install. When I pointed this out, he told me not to worry about it. I insisted he check it off. At
one point he began to talk to his coworkers again. I asked him if this was going to take long as my wife
was attending to one of our small children. He insisted the process would not take long.
When he finally began to enter the information into the computer, I asked him several times if he had
added the delivery, intall and removal request. He insisted he had. He then asked me if I was interested
in a Lowe's credit card. I informed him I was and he said that he would take care of that as well.
After he entered the information into the computer he printed out a receipt and told me to go to any
register and give my phone number. I asked him about the credit card and he told me I had to go to customer service to apply. I asked him then why he said he would help me set up the card if he couldn't or wouldnt have been able to, but got little reply. I decided to forgo the card application and put the purchase on an existing card. I then went to a register where I gave the young lady my phone number. To my amazement, she asked me when I intended to pick up the dishwasher. I informed her I had requested delivery, install and removal of the old unit. She informed me that none of that information was in the system and that I would have to go back to the customer service person.
At this point, I was disgusted. I told her to forget the purchase, I didn't want it. I then asked for the
manager on duty. A gentleman named Larry came over and I explained what had happened. Larry apologized and took my phone number down, promising me that he would call me personally in a day or two and we would place the order correctly over the phone. It has now been ten days, and Larry never bothered to call.
Every time I see a Lowe's commercial, where your customer service reps offer the Lowe's 'promise' for
customer satisfaction, I laugh. From now on, it's the Home Depot in East Meadow Long Island for me.
I bought an Indoor/Outdoor rated Harbor Breeze, Key West, ceiling fan last in September 2006. This ceiling...