Lowe's
reviews and complaints

I purchased a Dishwasher on Friday to be delivered on Sunday along with a refill kit. the driver showed up with the dishwasher but no refill kit. I called the number

I was given to ask what they would do about it. I was told they were in Orlando. And being that I was in Jacksonville Fl. I would have to call the store where I made the purchase. not much concern from the delivery driver either. Driver said not my fault, Lowes did not give us the fill kit. The Olando number I was given was no help other than to say oh [censored], they messed up. I feel Lowes as a representative of this delivery service has totally let me down. I have a plumber scheduled to install, and I hope he has the part I need to complete the install. The number I was given [protected]: option 4, was a waist of my time. I felt the delivery driver seemed angry and not helpful at all. Now I will probably need to make another trip to the store for a refund. I am not happy with your delivery service! Sale # S0503RR3 1366615 TRANS# [protected] 07-15-22

Doors were received, but one door was damaged, and the other door was installed wrong. We contacted the installer server twice about this with no results. Why are we being charge iterest on items not received?

Another charge 266.33, not charge by us, for lattice and assy.

This is serious and I would like to know what is going on and what Lowes is planning on doing?

I purchased this vanity about a year ago, and it has been a nightmare. First of all I was told when I purchased it that it would go to the room of my choice, and instead they just dropped off in my garage. There was no way we could get it up to my master bath so I had to hire a mover. I had to pay them $300.

Not any fault of yours but I had to pay for someone to move my plumbing, and install the vanity. Which cost me another $800.

Once installed I noticed the drawers stick when trying to open, they don't close as easy either. They are not lined up properly for there are gaps, a door just fell off, the stone top is horrible. You can't clean it and it stains. Can't get rid of the watermarks and it is chipped.

This product is a piece of crap and who ever assembled the vanity did a poor job. I am so disappointed, and it's not like I could just take it back.

I have been trying to have my flooring delivered and installed for over two months now. I purchased flooring at the Lowes store in Dallas at Northwest Hwy. Whenver I call the store I am not given an ETA of when my flooring will arrive. I was told that my flooring would arrive on July 1, 2022 between 8:00 AM and 8:00 PM. The delivery did not take place. I have been calling the store since July 1st to try and resolve the issue without any answers about when my product will arrive or be installed.

My name is Cara Horne on 6/12/22 I went into the Abington Lowes to purchase a washer, I was provided a damaged washer! I moved across the state and reported it on 6/16/22. I was referred to Samsung who lead me on for an entire month and finally told me on 7/14/22 that they could not help me. I also purchased a warrant they refuse to honor because it is still under manufacturer warranty. I’ve spent countless hours on the phone and took time off of work for this. I’m $1,000.00 in the hole because of this! Do the the right thing! Exchange the product

I've tried shopping at the Scranton/Dickson City PA location on several,occasions and have had the same negative experience every time. The employees lack training, bad supervision, and the ignorant associates should all be fired. No one in that store cares about the customer. I'd rather shop Ace Hardware or Home pot than put myself thru the headache of dealing with a bunch of misfits. They lack training and customer service skills at every level.

And I'm surely going to pass the word around of all my bad experiences at this location. Change of management and a lot of bad decisions seem to be the norm.

I purchased an LG Dishwasher from the Apache Junction, AZ store. They came out to install, after installing, he started a wash cycle, he didn't validate everything was working and just left. We were just moving into our new home and about 2 days later I opened the dishwasher and everything was soaking wet. I tried running another cycle to see if it was working properly, after it completed I opened the door and everything was still soaking wet and their was no heat. I went to the Lowes store where we purchased and informed them, I was told by the associate that I didn't purchase a high end product and should not expect it to dry all the way. I spent almost $800 for this appliance and I expect it to at least heat up and dry my dishes. The associate set up an apt with the installer to come back and check on the unit. I got a text message stating the installer would contact me with his arrival time, no one called me, so I spent 2 1/2 hours on hold trying to reach someone to find out when they were coming, I was told to contact LG because it was their product and I didn't purchase a warranty with Lowes. I contacted LG and was told if they come out and it is a problem related to install I would be charged and LG service. I called Lowes back and spoke with Julia she assured she would get the installer to come back out and check the unit. It was scheduled for today 7/14. again no one called me so I called and waited on hold for another hour, Was told my service call was canceled again by the installer because I don't have a warranty with them and that I would need to go back to LG because it has been over 30 days and they said their is nothing that Lowes can do for me. I have spent over $5000.00 in this past month at Lowes and am very disappointed on how I have been treated. This is totally unacceptable and I would like someone to get my $700.00 dishwasher to work. Please contact me at [protected] I look forward to hearing from someone in this matter.

WE had two deliveries to our home a Refrigerator and a freezer. These were around $3000. One of many appliances and other items we have bought from you through the years.

We got our Freezer and its all scratched up. I went to the store in Sayer PA and the Sales person Sue Gregory told me to call ASM Steve from 5-10. I could not get one person to answer the phone and I called 3 times and 20 minutes at least each time. I would like a discount at the very least for my scratched up freezer. I'm happy to provide pictures. I have no way of returning these freezer so I would am prepared to keep, but as a customer I would like you guys to make this right.

Thank you

Diana Newell

[protected] [protected]@yahoo.com

Typical bait and switch type of company. Placed an order July 8th for a dining table that promised to be delivered by July 13, but then the day of delivery they update their delivery status page to say July 22 delivery

As recently as the morning of July 13 they maintain a July 13 delivery date, but then all of a sudden (and without notifying the customer by phone, email or otherwise) it gets delayed by NINE days? If it's delayed by 9 days, you knew about this delay a long time ago

Be very careful when ordering from these guys, there's a very good chance you won't get what they're selling you

I am told by Crane Composites company -- YOU no longer are their distributor. I have a porch roof off and find you tell me to WAIT for notice of when product will be in. This will be the 3rd installation of this Sequentia Super 600 White 8' fiberglass roof. I AM Almost 89 years old and a Vet. Needed 7 panels. Old Removed because of wood rot in surrounding areas. Had to cut off old panels because of the GLUE effect of FlexSeal.on seams. If LOWES no longer has access to this product,,,,, NOTE THAT ON YOUR product screen. Might even suggest where I can get it. I may be in a stupid MESS here.

Ya know WE are real people Out Here. Your Customer phone wait is over 30 min. We used to have local lumber company and hardware stores here before YOU GUYS Moved IN! The OWNERS lived in Our Community! I could call them on a local call.

--- PaPa Tom Halpin -

[protected]@comcast.net [protected]

.. Just down the road near the 5 corners. ---

We bought a brand new Whirlpool upright freezer from Lowes on 5/2/22. Specifically to store and freeze the half cow we purchased.

5/24/22 rolls around and we open the freezer to find all the meet has defrosted. Lowe's will not issue a refund or replace the bogus freezer, not to mention the $$$ lost on spoiled beef. Lowe's told us we need to contact Whirlpool for a repair technician.

Here’s where we are at so far:

1st technician visit - must be the inverter- orders Inverter - few weeks later he comes to replace said inverter. Freezer still won’t work. Now it needs a new compressor - Still waiting for that part to show up.

We paid for a new, fully operational freezer and what I actually received was: $1,400 in the loss of beef & $1,037.61 for a BOGUS freezer. I'm at a loss of $2,437.61. At this point we already lost the beef (the reason for purchasing a freezer). Whirlpool and Lowes, obviously, doesn’t stand behind their products. By law any purchase includes an implied warranty—that items you buy are defect-free and will remain so for a reasonable amount of time. The 22 days the freezer did work and the 49 days of waiting for more replacement parts to make the freezer work again is UNREASONABLE.

What is Lowes/Whirlpool going to do to make this right? Another two months of waiting for more repair parts?

Whirlpool Upright Freezer

Model and serial numbers:

WZF34X20DW04

UB1304729

LOWES IS LOSING CUSTOMERS because of ASSURANT "WARRANTY".

Been WITHOUT a clothes washing machine FOR A MONTH.

BTW- we are a family of 5...so that's fun.

Assurant warranty continues to stall, asking OVER & OVER for me to submit proof of purchase & warranty, (both I have & done already) only to say they cant find either & will get back to me in 2 business days.

20+ phone calls later & 3 "escalations" & I'm NOWHERE near getting a working washing machine. I HATE LOWES. Absolutely LOTHE the place. Their products are cheaply made, overpriced, unreliable & their "warranty" is laughable.

I have purchased 2 extended warranties for this washing machine. It took so long to get service that the original plan expired! I was instructed that the claim could only be completed if I purchased another "warranty". $350 in "WARRANTIES" so far & NO WORKING MACHINE. Learned my lesson. Please don't make the same mistake as me readers.

LOWES "warranty" is a fraud all around. I purchased the "extended warranty" for a clothes washer. I barely got 2 full years out of the machine before it broke. I called to use the warranty. You only talk to foreign people who do not fully grasp the english language & communication is hard. They ask for the same personal identifying info & plan numbers OVER & OVER again, for you to discover that they dont actually know the difference between different types of appliances,(and will open a claim for the wrong one) or what is /or is not covered under the plan. After an ENTIRE MONTH of phone calls, emails, & submission of "proof" of purchase/warranty, I still have no working machine.

EVERY phone call or interaction is met with "we will respond back to you within 2 business days". In 2 days...yep you guessed it: they ask you to submit the same info all over again so they can reply back to you in another 2 business days.

ITS BEEN AN ENTIRE MONTH OF 2 BUSINESS DAYS REPLIES NOW!

They are a fraud because they actually have no intention of fixing the appliance or replacing it. They just want you to grow tired & give up contacting them.

On 4/21/2021 I purchased a GE Top load washing machine. At that time I purchased a 3 yr extended warranty.

On July 11, 2022 I called to place a repair service call. I was hung up on 3x

Tina- unhelpful, uncaring demanded to be transferred to supervisor -

she transferred the call- I was then hung up on

John- said GE will schedule the repair free of charge here is your claim # [protected] GE phone #[protected]. Called GE said their warranty of 1yr ended call Lowes for service.

Paula- hung up on me

called again after entering my info the system hung up on me.

Plan# 0999708445391474121112

model#GTW465ASNWW serial# DS966249G

The control valve for the hot and cold water is broken. It only emits hot water.

Item was purchased on 7/2-delevery sowed up on 7/3 and was rejected because of damaged item. Today is 7/11 and I am still not got my refrigerator. I have called the warehouse to many times to mention daily. I have called what was supposed to be cooperate and got a case created # [protected] on 7/7. Called back after being told I would be contacted withing 24 hours and did not receive call from warehouse. Called back to cooperate on 7/8-the lady on the phone setup a delivery for 7/10. Delivery did not come. Called the delivery company and warehouse and they both said no delivery was setup. Called back to cooperate today and the guy on the phone basically told me there was nothing he could do. What do I have to do to get my refrigerator delivered that I paid for? No one will call me back and this has changed my outlook for Lowes as major company that is crapping on a customer because of a system that a customer cannot talk to someone that can get issues resolved. Shame on Lowes for they way I have been treated as a customer. I am to point now that I feel I should be reimbursed for the time I have spent trying to get my refrigerator delivered. The lady from Thursdays call said it best in her notes to the warehouse in the 24 hour demand statement.

On February 17, 2022, my husband and I went to Pembroke Pines Lowe's to purchase replacement doors for our church. It took a while to get serviced, but we eventually did. After the door was selected and the sale was complete, I had paid for the custom doors, the doors framing, the hardware, a permit, and installation services. I was told it would take approximately 8 to 10 weeks for the doors to arrive at the store.

In mid-April, I contacted the store and wad told the doors had arrived. The plans for the installation were approved by the City of Miami on April 8, 2022. After several more weeks, I went to the store to enquire about the installation and was told there was a problem with the contractor acquiring the permit.

I made several calls to Lowes' installation services, only to be told the same story over and over again, a problem getting the permit and the contractor would call me in a day or two.

On June 30, 2022, I visited the store again to get the cost of the permit and the installation charges refunded and I would secure my own contractor to install the doors. I was told by the Asst manage on duty that she did not know how to refund my money and she could not help me. She then solicited the services of the Flooring Supervisor to assist me. He could not help either.

To date (July 10, 2022), according to the City of Miami's building department records, the permit still has not been pulled. It's now been about 5 months and I have not received the product nor the service for which I paid.

I ordered a May tag washer and dryer for delivery of July 4th.

At 9 a.m. the dryer showed up with no problem and another delivery for the washer at 3 p.m.

When the second driver showed up at 3 P.M. he had another dryer (I sent him back with it) I was instructed to call the warehouse where they instructed me to call the Lowes @ [protected] Address 1000 Gulf gate Mall, Houston Tx .

Where I was repeatedly hung up on and spoke with a manager who said he would call me back and that never happened.

Upon calling back for the 5th time they argued with me that it had been delivered when it had not. I spoke with another manager and are still waiting for the call back.

I just need my WASHING MACHINE!

In May of 2021 I had a front door and storm door installed. The front door was scratched during installation and the storm door was installed tilted with a dent in the middle. I told Lowes and after months was given touch up paint to match the storm door. It was the door that was scratched. I told them it was the front door that was scratched and the storm door that was installed wrong and had a dent. They had a new contractor change and correctly install the storm door. I went back and after months got the touch up paint for the door. It did not cover well. I went back multiple times to tell them to have someone out to see the door. If the objective is to ignore until they wear you down Lowes is very good at ignoring a customer. I will take my business to Home Depot. I was a long time customer of Lowes and have bought many things there for my house in the past.

I paid off my door and even paid off early. If this is how an honest paying customer of Lowes is treated I will tell anyone who will listen to go to Home Depot instead.

Cabinets were for a new home build and were ordered and paid for on November 20, 2020. It took forever to receive them and to be half installed due to the cabinet designer and the person who measured for the cabinets did WRONG measurements, so they had to reorder different cabinets which took MANY MORE MONTHS to come in to still have wrong measurements and did not fit. I have contacted Lowes MANY MANY TIMES to try and resolve the issues, I have even sent pictures of holes still in my kitchen with no drawer and holes everywhere from the installer that needs fixed. When I proceeded to call again to check on the kitchen drawer to see if it was ready to be installed that was ordered and for them to come fix everything the installer didn't fix I was told I would have to pay "Addition Money" for them to complete the install due to the time frame. I paid OVER $30,000.00 for cabinets and to the installer that Lowes hires and I SHOULD NOT have to pay another cent for LOWES to complete what they were paid for. I cannot help that the time frame was over and it was due to LOWES'S cabinet designer and Installer doing wrong measurements from the start. I want my kitchen completed and not with a hole from a missing drawer and cracks everywhere that they installed. This has been an ongoing situation that needs to be handled in a professional way. If I had known it was going to be a hassle like this to purchase cabinetry from Lowes I would have "NEVER" gotten them from them.

On 2/7/22 a storm door as well as steel exterior door were installed in my home damaged and not level by home run handyman for lowes install . I am left with doors that allow the outside light and insects to enter my home . The larson storm door has a 1/2 inch gap on closure side entire length and the steel door has an 18” length gap allowing light and bugs in on closure side . Both doors are installed incorrectly and warped . Lowes has failed to remedy my issue since 6/16/22 they showed up at my house with a damaged door as a replacement for the damaged door . The initial steel door was the wrong door to begin with, besides being damaged . Lowes install service now refers me to home run handyman and home run handyman does not answer my calls . Horrible install , products and customer service !

I wanted to purchase an electric stove that was an open box sale. I ask if they would deliver and take away my old stove. I am unable to deliver and remove the old stove do to my limitations. I informed them I would pay for the delivery. They refused to help me out, only quoted its store policy to not deliver marked down items. Lowes likes to pretend they support veterans, but when a vet ask them for help, they quote a policy that hurts people like me on fixed incomes and disabled.

I was about to place a order in for over a thousand dollars worth of lumber from Lowes. I am going to start using Home Dept now. They informed they would not treat me this way.