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a verified customer
Verified customer

Me and my wife went in and picked out carpet that we like on 4/11/16 . We paid with cash and paid in full almost $2400.00 the flooring guy said there was a 48 hour time period to get carpet to installer then another 48 for installer to contact us. On 4/22/16 carpet showed up at my house, way later than what lowes rep told us, now this carpet is for upstairs all bedrooms, bathrooms ect. All of our furniture is down stairs in living room garage, I looked at carpet and seen it was not the carpet we ordered . I immediately called lowes and told him it was wrong and that I had new furniture coming in the next day, the lowes guy could not care less about the problem with this wrong carpet and new furniture ( did not give a ### attitude) I could not accept the wrong carpet so sent it away, next went to get my money that I paid in cash, and the same floor guy was arguing with wife about the carpet. I finally got my money and now it's 5/1/16 and still have no carpet . Now mind you I'm disabled walk with cane and can not move furniture. Me and my wife have been displaced for almost a month thanks to the not caring people at Lowes . I will never go back to Lowes and that is where I would go instead of the Home Depot . Now because of this I have to drive farther to go to Home Depot

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