Lowe's
Reviews and Complaints

I purchased a washer/dryer pair on 11/10/23 from store 1120. On 11/14/23 the products were delivered and the washer was broken. It was taken back and the drivers said they could return the next day with a replacement. A call was received and from Steve in Distribution and he explained it would be Thursday 11/16 before it could be delivered. Later an individual named Kaitlen called and was very abrut and said because we were in a "restricted zip code" it would be a week later on 11/21 before a delivery could be made because they only delivered in my area once a week. I told her that was not acceptable and she was very abrut and told me that was the only time they delivered and it and otherwise I could just cancel the order. She continued to talk over me as I told her that was not acceptable and finally our conversation was cut off. I called the Store # 1120 and they said they could not help me as their deliveries was a third party and they had no control over them. I called Customer Service and filed a complaint on the rude and unprofessional manner Katlen handled our converstation and was later called again by Steve. I obtained the name of Cory McEachern and requested a conversation with him and he assured me that he was sending a message to me. This is not the first time in the last six months that we had trouble with Lowes. We have purchased over $6000 in appliances and we had continual problems with delivery and a defective refrigerator. Four trips were made to fix an ice maker problem only to find that this refrigerator had been recalled. My distaste with Lowes has reached a peak. Your customer service person is not a retrainable situation, but a dismissal situation. If she is an example of your service, then you are in much worse shape that ever immaginable. I would appreciate a speedier solution to my washer problem and should be compensated for all this trouble. I was promised I would be compensated for the prior problems but it never happened. I would most appreciate a quick resolution to my problem and complaints.

Leslie McLellan

335 Old Hamer Rd

Hamer, SC 29547

[protected]

[protected]@gmail.com

order #[protected]

On November 7th, 2023 in the evening, I went to Lowe’s to purchase a stove. As I walked into the store to get a basket I fell down in the vestibule.

My complaint is not about the fall but the lack of empathy and hurtful remarks the customer service person (Laura) made as I sat on the bench waiting for the store manager.

After getting up from the fall, I walked inside the store to the customer service counter to let them know what had happened. There were two people behind the counter, a male and female. The name tag said Laura, but the other male, I recognized him from the day before in the appliance department.

The female was helping another customer as the make just looked on. Laura asked if she could help me. I told her what happened. Then she said that she will call the manager and continued on helping the other customer.

As I sat on the bench to look at my bleeding injuries I overheard the customer say to Laura something like, “everyone’s trying to get something nowadays. “ Then Laura responded back to the customer, in a normal tone “yes people are trying to get something.” I was sitting on a bench in front of Laura at ears length. She was agreeing with the customer.

Laura didn’t offer me a bandage or any empathy, no one came out to help me get off the floor, no one asked if I were hurt, and on top of that, a hurtful remark was made.

This is not customer service like.

I went to buy a water heater at Lowe's they said I had to go get the measurements. So I went back home got the measurements came back they said they had to have somebody come out to my place, an installer, to take the measurements and get what product I needed. I kept asking how much was this going to cost they said not much but they didn't know until after they installed it. I had to help him install it because it was too much for him to pick up. I'm a 67-year-old woman I picked it up he slit it into place was easy peasy. Still kept asking how much. $700 plus was installation fee. The water heater was only $600

Unable to obtain a replacement 80 volt Kobalt battery that was included in my packaged trimmer and blower purchase three years ago. Lowe's deferred, citing Kobalt would NOT 'permit' an exchange. I had to contact Kobalt/Lowe's directly. Through no less than four additional contacts and eight days later, my request was denied in whole as I couldn't produce a receipt. (The package was a father's day gift from my wife and children.) They requested photos of both the battery and my trimmer. I complied. Long story short, based on the 'manufacture date', they were not compelled to oblige me. I offered that a 'in- service' date vs. a 'manufacture date' would seem the logical guide. Totally disregarded my suggestion. However, they Did "offer" that I now contact a fifth location in order that THEY MIGHT help produce a receipt. WHY?

I was provided a customer service reference number of 4640033. I have the e-mail 'chain' of these events if you'd prefer. Please advise.

On Oct 11th, my 95-year-old mom purchased the product noted above. It was originally to be installed on Oct 13th. However, the installers did not install it and left the machine in her living room. She later called the store that same day to find out that the installers would not remove the sliding doors to put the washer in. I understand, but for the delivery/install people to just leave without an explanation is not acceptable. Also, why was this not explained prior to scheduling delivery/install? After the doors were removed the washer was installed on Oct 16th.

On Oct 18th, my mom ran her first load of sheets per the manufacturer’s cycle guide. During the rinse/spin cycles the washer vibrated and was very noisy. She stopped the cycle to check to see if the load was balanced, which it was. She called Lowes later that day and was told that they were unable to do anything since it was past the 48 hours for returns of major appliances. My mom recalls that the return policy was not mentioned to her at the time of purchase and the only info stapled to her receipt was Lowes purchase protection plans. Do you really expect someone, who does laundry maybe once to twice a week, to be able to determine defects of a major appliance in 48 hours?

On Oct 27th, I asked my mom to run a load of sheets; this would be the second load using this washer. Prior to running the load, I checked the feet to ensure they were firmly contacting the floor and the level of the washer; all was fine. We loaded six towels and proceeded with the cycle. Again, during the rinse/spin cycle the washer started vibrating. The cycle was stopped to check if the load was balanced (it was). When restarted the washer continued to vibrate noisily.

My husband and I have personally purchased several major appliances from Lowes, but after my mom’s experience that will change; I’m truly disappointed with the change in policy. Your salespeople should be providing a written copy of the policy with the customer’s receipt instead of stating on the receipt to go to the customer service desk. Also, there are still many older people who don’t use the internet to retrieve information such as a Return Policy.

I feel Lowes has failed my mom. Purchasing another washer may be her only recourse…, but not from Lowes.

I appreciate your feedback,

Robyn Robbins

email: [protected]@gmail.com

I purchased a stove in the early part of October and my delivery was supposed to be on 10/30 from 11:00AM-3:00PM, but I decided to call around 2:00pm to make sure it's on track to arrival. Then I was told there was an accident on the Turnpike and all deliveries were cancelled. I was not happy with the lack of communication. I got a text the day before letting me know that it's as scheduled so I assumed everything was planned accordingly. Not only did I feel I had to wait at least over 2 weeks for the item, but now this situation. I am very disappointed. It's rescheduled for today from 9:30am to 1:30pm and hopefully it's taking place. It's now 12:24pm.

On August 28, 2023, I ordered a Riding Mower from Lowes. It was delivered August 30, 2023. The third week it would not start. Thinking the battery was the issue, I put it on the charger. The next day it started. The next week getting ready to mow, the mower would not start, I called Lowes to see what they would do. They give me a phone number to call to get the people who delivered it to bring me a new mower and pick up the one I have. I never heard back from anyone. I started calling around and after several hours and many different people I was told that the 30 days pick up had pasted. Als, I want is a riding mower that runs every time. And someone that will make this wright.

PLEASE PLEASE HELP ME.

Hello,

The item is clearly marked as $648.00 with free delivery. My newly issued Lowe's credit card was grossly mischarged. The salesperson said don't worry we will correct. The 'correction' priced the item correctly, then was I was issued my new credit card 'credit', then I was erroneously charged a $99.00 delivery fee. Lowe's owes me the erroneously charged delivery fee. I have taken the time to go to the store several times and spoken with several so called 'managers' that have stated that I am owed the mischarged delivery fee. All the employees blame the computer system and mangers that do not know how to operate the said computer system.

Daniel Haughton has ignored all my written request for refund and stated I was not charged a delivery although the receipt clearly shows the charged delivery fee.

[protected]@LeoPaiz.com

I can provide a .pdf copy of the receipt.

[protected]

I ordered 30 sheets of plywood to be delivered the first of October. I choose the time of 12-4pm as a delivery window and asked to be notified 1 hour prior to delivery, and I let them know that any size truck could pull in, including a semi since I have several semi's that are in and out every day. I got a call the day before the delivery and all was confirmed, including the notification request. The day of delivery, I was at another jobsite and received a call from the driver. When I asked him if he would be there in an hour, he said "no, in 10 minutes". I told him it would take me at least 30 minutes to get to the site he said ok. This delivery was going to my home for roof replacement and needed to be placed under shelter to prevent rain damage. My wife called me and said that not only had the driver parked his truck on the main road blocking one way of traffic, he was sitting on the forklift just talking on his phone. He was waiting on boards to set the plywood on so that it wouldn't be water damaged. My 57 yr old wife found a wooden fence post and drug it about 100 ft to where he was at, as he sat and watched, and when she put it down, he pointed to another board and said "that one will work". He then proceeded to watch her go over and pick it up and drag it over, the whole time sitting on the forklift and being on his phone. I notified the local store while this was going on, and the lady that I talked to, who was very pleasant, and apologetic, said she would look into it. I never heard back from them. I received an email asking to rate the service and I responded accordingly. I received the same email a week later and once again responded. I received a third request for the same thing today, 10/26, and decided to contact you directly. I believe that the surveys were discarded because they were negative and whoever sends them out is hoping that I will not respond a 3rd time. Please respond so that I know that someone is listening.

Kevin Yochum [protected] [protected]@comcast.net

This morning I was shopping for office supplies and a plumbing item. I stopped at a Home Depot store because it was right beside the office supply store that had my item. I would tell you that I shop almost exclusively at Lowes and Ace Hardware, but this morning was an exception that I assure you that I will NOT make again.

I found several of the employees at Home Depot to be uncaring, unhelpful, unfriendly, and almost rude. And even afer that, I was not able to find my item at the store. So I got my office supplies from Staples and headed to my usual Lowes store. There I was met by smiling employees and got my plumbing valve with help from a friendly Associate and even had fun with him while we both looked for it. I was greeted at the self-checkout and as I was exiting the store, a cashier called out a farewell to me. I did not know thses people- they were just doing their jobs and making an average customer feel valued and happy.  I don't require all of that recognition, but it is nice to feel appreciated and like I am not imposing on an employee's personal time to be shopping in their workplace.

Incidentlly, that store is located at 59th Avenue & Northern Avenue in Glendale.

Dave Fogt

PS: This is intended as a compliment, but I didn't know where to send it.

The problems I had with my order #[protected] place on 10-21-23 at Lowe's in Oxford Alabama over the weekend should have been easily fixed. You should TRUST your managers or even Customer service to either do inventory transfers or transfer the point of sale. That would have been very simple.

We have already been without a washing machine for over 2 weeks and the laundry room is waist high in dirty clothes and linens. Then to have this happen is a huge inconvenience for us. I am disabled and had made arrangements for my son to pick-up the washer after he got off and deliver and install it. When selecting washer online, it stated "Available for pickup in 3 Hours". Only after I had completed checkout and got a text and email that it stated, "Available for pickup on 10-28-23". That's when I started calling and checking other stores and found one. Could anyone help me? HELL NO.

For this reason I am advising all my family and friends NOT TO SHOP AT LOWE"S. I will only do it if it is an absolute emergency.

Now I wander since I have to go pick it up myself, are they going to have anyone to LOAD IT for me?

I have been trying to register my father for military discount that he has earned for his service to this COUNTRY.

I have applied on line multiple times and via IDme and both attempts were denied / for unable to read his veteran's card.

His card is old, and yes it is still legible. So I fall to understand why it is being denied. This same card is valid at the HOME DEPOT. I feel as there is discrimination working here, due to my father's card being older then some.

I have made several attempts on or about 25 Oct.2023.

I am at a standstill , and next attempt will be at LOWES and speak with a store or area manager. Unless you can advise what I should do next.

Gaining Military discount shouldn't be this difficult. My father served with pride and dedication to service. Unsure if who is reading this understands what THAT truly means to those who serve!

I am asking for a quick resolution to this, as I have not made my dad aware that he has been denied by Lowes, a company he regularly does business with to avoid disappointing a Veteran/ senior citizen.

Again registering on line should not be this difficult!

r/Carmel Dougherty

[protected]@frontiernet.net

In October 2023 I purchased a refrigerator from the Ozark Missouri store. Less than 30 days of purchase had to call for repair. They told me 5 days now they call said two weeks. I have spoken with several individuals and can get no help just pass me on to the next number . I paid cash for a brand new fridge got a piece of junk . I saved months being elderly and disabled to buy this defective fridge. I need some help I want to resolve this situation as it’s causing me to have heart problems and taking nitroglycerin for the pain trying to not have heart attack.

All I need is to return it and get a refund as a replacement would be no better as these models apparently are junk according to the repair guy. Please help me.

Order [protected] 10-11-2023 Husqvarna 54" lawn Tractor.

I purchased a "New" lawn tractor. Delivery delayed, no notice prior to delivery. Delivery people left before we could examine. There were many scratches. The battery dead, and 23.2 hours on the meter. Lawn supervisor (a male) told my wife Lowes will not charge a battery prior to delivery. I went to Martinsburg Lowes, was told to go home get battery and they would swap. Told Return desk not good enough "New" tractor has 23.2 hours already. Talked to supervisor Whitney, to try and reach an agreement, she offered $200.00 as compensation. I felt that this amount was not satisfactory for a used tractor. Lowes will pick up on 10/19/2023. am very disappointed with Lowes.

I had to file another claim on my Frigidaire FG4H2272uf. The ice maker has not worked since I purchased in May of 2022. I put in a second claim on 10/12/203. Told 2 days someone would contact me as of 10/16/203 not a word. Called again they resubmitted claim two days later not a word. Called again I was told it was being escalated for possible replacement, while talk to CSR received Text from Sears that they would be out on 10/20. CSR told me to disregard the text message. 5 minutes later get email from Sears. Call Lowes protecting plan back they said yes Sears Tech was going to try and fix it. Really 5 minutes later a totally different answer. Now I have to take another day off work. If I have called each time it quit working I would have submitted about 15 claims. This would technically be my third but the second time I called I kept getting disconnected. I just cannot keep taking off work and losing a days pay. This is ridiculous. If Lowes or Fridigare cannot stand behind their products maybe a lawyer or media can help.

Need more details you can call me claim [protected]