CB Appliances Lowe's Complaints #782-801

Lowe's review: Customer Service

Sherri Neal of Orlando, US

Jul 22, 2022 2:28 pm UTC

There were brown plastic lattice in the 50% off section, once I inquired that the product was in the 50% section it was verified as yes. Then I asked for the cost to purchase. It was not available on their system, so the Manager (Matt in Ocala) had to look up cost. Matt came back that the product was misplaced in store (there a lot of the product in the section I inquired about) and would not honor the store advertised price. Matt was not help and was very unprofessional. He did not care that the customer was upset. I had to WAIT over 20 minutes for his assistance then did not try to make it right. Matt needs a discipline letter in file and retrained on customer service. Matt basically ignored my plea or explanation. This BAD for business. I will bring all my business to Home Depot.

Desired outcome: Matt needed to honor Loweâ€™s store advertising. He needs discipline letter in his employee file and retrained on customer service.

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