Lowe's
reviews and complaints

On October 11, 2021 at the Orland park Lowes, me and my husband decided to change our front door because of the high heating bill we receive each month. we went to Lowes and spoke to multiple employees to get a custom order started. Robert started our custom order. we went thru colors and designs and finally picked out what we wanted. Robert then decided that another employee Adam will continue with our order. Adam then reassured us that an installer will reach out to come and do an estimate for measurements. Installer Edith came out to do the measurements on Friday 10/15 to get measurements done. We received a call from Lowes to come complete the sale. On 10/18/2021, my husband went in to make the Payment. Adam stated that we will get a call once they receive the shipment between 8-12 weeks. After 6 weeks we received a call from Lowes that our Door was ready at the orland park Lowes and is ready to be installed. Customer service called and stated that we would have our door by 12/31/2021 installed. We never got a confirmation that they were coming out so I gave them a call and Edith stated that they will not be able to install the door due to her installers having covid. I then asked when will the next installation take place, she reassured me that we will have our doors installed by 01/31/2022. Again, no confirmation that they will be coming out, so I called again Edith to see what time they will come and install our door, Edith then stated that measurements were wrong. just a reminder that Edith is the one that measured the door. Now my husband and I are started to get angry, we went to the store and spoke to Adam, he stated he didn't know what was going on and also stated that they had our door but something was missing that need to be ordered. So we asked to speak to a manager and Store manager Chris came to answer our questions but also did not know what was going on. He reassured us that it was going to be taken care of by giving us a discount for free installation and any extra fees after. On 02/04/2022 I received a call from Manager Alice and she stated that everything was going to be taken care of and we should have our money back once door is installed. On 02/26/2022, I called Lowes to see the status of my door and spoke to Adam and he said door was there since December and the brick mold was delivered on 02/17. stated he will talk to Chris to see what the next steps are. Since then it is now 03/23/2022 I have made 3 trips in the past 3 days and every single one is giving me the run-around. Today, 03/23/22, I spoke to Robert, who informed me that Adam quit and is taking over all his orders. WHAT IS THAT GOING TO DO FOR ME?. Today Robert took my number down and reassured me that Chris is going to call me and I haven't heard anything yet. Now what I want is for them to install my door and give me all my money back. that is my solution. I have never dealt with such Lying, unprofessional installers and employees. Management really SUCKS. BEWARE WHEN DEALING WITH THE ORLAND PARK LOWES. LIARS... CHRIS, ROBERT, ALICE, ADAM, ESPECIALLY THEIR INSTALLERS GIAMBRONE CONSTRUCTION. HER NAME IS EDITH ONE OF THE BIGGEST, LAZIEST, LYING INSTALLER.

15601 S. LAGRANGE RD.

ORLAND PARK, 60462

My mother went to lowes in Spring Hill Florida spent 200.00 she is disabled so an employee was helping her with the things she was wanting to purchase . The employee helped her out with the cart and left by the side of store where u get mulch loaded while she went to get her car and unload what she had in the electric cart ,

She has several small plants she had put in front seat . She went over to get her Mulch and have her cart loaded in her car, the original employee helping her had told the employee doing mulch it was her cart

He reused to give her her mulch because she didn’t have her receipt, he sent her back to get receipt from cashier and she told her she had already given her a receipt and couldn’t give her another, my mother told her she had never got her receipt, by this time my mom is in tears the cashier wanted her. To talk over to customer service , my mother is disabled and didn’t have the electric cart and told the cashier she was unable to walk that far

The cashier was insistent that was all she could do the manager came over and went and found the original employee that helped her in the store who had her receipt in his pocket

She then was sent back to get her mulch

The employee working in that department that was so rude and instead of helping a older disabled person sent her to find receipt that she never had

He helped load her car but was so careless with her item he smashed all the little plants that she had already loaded

You have lost not only her as a customer

But my husband and I and my childrens families

So disappointed in how your employees handled this situation

They knew she was older and disabled

They could have handled this situation a lot better

Hello,

I would like to start off by saying, I have always chosen to be a loyal customer of Lowes, passing up other home improvement store to shop only at your store. My husband and I have lived in Carencro, La for 7 years and shopped at Lowes all this time. But I feel people need to know how the managers are treating customers.

Today my husband and I went to Lowes in Carencro, LA, store number 0618 at 1:23pm, we purchased a GE electrical sub box and some wire that was precut on the shelf. We did not have the wire cut with measurements we provided, as I said it was hanging from a shelf in the store already pre-cut and labeled with the footage. We were unsure how many feet we needed. When we got to the cashier to check out, we told the cashier we were unsure how much wire we needed and when she put the item number in we talked about how much the cost of the wire was per foot. We paid the cashier for the items and left the store. Upon arriving home, my husband measured and figured out the amount of wire he needed and it was more then he had purchased. The wire also needed to be the exact footage he needed, which was 30 feet. We purchased 25 foot of 6/3 black wire at $168.25, item number 70166) and 53 feet of 6/2 gray wire (item number 70402) at $115.54. We can not use the gray wire at all because the size of the wire is too small for the amount of current that will be passing through it and the black wire we can not use because we need a continuous piece of at least 30 feet, so we cant use it either of the pre-cut wire.

At 5:00 we went back to the same Lowes store (store#0618) where we purchased the pre-cut wire from earlier that day and told them we needed to return the wire. The wire was exactly how we purchased it when we left the store earlier. The cashier at customer service told me that she would not return the wire because Lowes has a policy that after wire is cut, it cant be returned. I advised her that the wire was pre-cut on the shelf and that we did not have the wire cut. She said she would need to call a manager. My husband and I waited over 30 minutes for a manager to come and when the manager arrived I explained the situation to him. The managers name was Trevor. He did not seem to care what I told him, only that Lowes a policy stating if wire is cut it cant be returned. I told him I as the customer I was unaware of this policy. There are no signs that say cut wire can not be returned. When we checked out with the cashier she did not tell us the cut wire can not be returned, even though we advised her we were unsure if we had the exact measurement. You would think if a customer is unsure and is purchasing an item that is expensive the employee would advise if you walk out the store with the cut wire it can not be returned, but no one told us this very useful information. This policy of Lowes not returning cut wire is not on the website or the return policy section. I even asked the manager Trevor to show me the policy and he would not. I asked him three separate times and he would not show me. He stated that he did not have the policy on him and I told him I was contacted corporate and he didn't seem to care about assisting me or if I was going to contact corporate. The manager even said, I u sweat and you didn’t know about the policy when you purchased the wire, but policy is policy. Regardless of the policy, I don't feel I should be held to that policy because I did not have the store cut the wire, it was already pre cut and therefore, it would not hurt the store to take back the wire that they had made a mistake on and tried to sale as pre cut wire. I, as the customer, should also not be held to this policy because the store did not make me aware that the policy even existed until I wanted to return the pre cut wire. How am I suppose to know this policy exist and be held to the policy whenever there are no warnings written on the wire, no signs posted near the wire, the Lowes cashier did not make us aware of the policy and the policy is no where to be found on the Lowes return section of the Lowes page regarding the Lowes return policy.

This experience was embarrassing and humiliating. It showed me that Lowe's does not care about their customers at all. I feel like I was robbed. I will not shop at Lowe's in the future if this situation is not fixed properly. I vow to tell all of my friends about my experience today. I feel that this is bad customer service and I didn't need to be treated this way. Times are hard and the money that was spend on this wire, I needed to purchase the right amount to finish the project. I don't have any other money to put towards buying more wire and keeping the wire that I can not use. I need the wire returned, as it should be because the customer should always be right.

i had 6 apointments for 6 technitians to install my appliances i bought from lowes but no one showed all day. and took the day off a work. and i am taking tomorow off to fix this serious

Absolutely, positively the worst experience I have had for delivery. Apparently, Lowes outsources for delivery. I know a lot of companies do. However, they then do not accept any responsibility for it. I was scheduled for a delivery and install of a washer and dryer on Sunday March 20th, 2022 (order number [protected]). I had actually canceled an order with Best Buy in lieu of Lowes because they could deliver on the date I needed. The delivery company canceled my delivery saying I wanted to reschedule. They must have mixed me up with another delivery because I did not talk to anyone and did not ask my order to be rescheduled. I needed it delivered on that date. I sat waiting for the delivery for 12 hours. Tried calling Lowes, they passed the buck several times. All I was told it was "out of their hands." Tried calling delivery company, couldn't get a real person. Was to be rescheduled for today, March 21. My order did not make it on the truck. Again, everyone is telling me there is nothing they can do. I will never purchase anything from Lowes again. I own a business. When businesses make a mistake, they fix it. Mistakes happen, but you make good. I asked why they can't just go back and get my order and was told that is not how the delivery company works. They work for Lowes and represent Lowes. Poor choice.

Don't do it! Don't take their word for it if you are going to drive far to get it.

I drove to Wallingford (44 miles, there and back) because their sales associate said they had pellets in stock. Was just trying to help my veteran neighbor, whose furnace died over the winter, and is totally reliant on pellets right now. Their electronic assistant (person, not computer) said they were NOT at Newington but instead were in Wallingford. Once we drove there, they said they JUST updated the website to say they had none and said they were in Newington. Apparently, the current price of gas is not a consideration, for in stock updates, even for customers who did their homework first.

Moral of the story: If you search online and the store's associate says the merchandise is there, CALL FIRST and have someone go put their hands on it.

I bought a gallon of HGTV paint and primer and almost finished my room. I had a few touch up spots so I bought a quart of the exact same paint and painted a few spots to touch up. When the paint dried, all the new spots were a shade darker and had a different sheen. I went back to Lowes to see what could be done and was told that unless I had returned with the empty can’s lid, I could not expect it to match! This seems ridiculous to me- the paint should not be that inconsistent. Now I have to paint my entire room over again- will never use Lowes again

We ordered $10,000 worth of kitchen appliances back on the Fourth of July, 2021. When we purchased the items, the main selling point is that the warehouse could hold them while we completed construction. The items arrived in October, 2021. At that point, we asked if they could be held and the warehouse agreed. A delivery date was set for February 25. On February 17, my husband received a call that they had misplaced the cooktop and the dishwasher. The warehouse told him they would order a new one and offered to make a partial delivery or we could the rest of the items and then schedule one, single delivery. My husband opted to wait and have all the items arrive at the same time. About two weeks later, we received a call that the items were in and they would all be delivered on March 17. On the morning of March 17, we received a call that there was no dishwasher. This seemed strange because this was one of the items that had been “lost” and re-ordered. Now we were being told that the dishwasher was marked as discontinued. My husband told the person he spoke to to deliver the rest of the items and then spent the rest of the morning on the phone with different Lowe’s representatives trying to resolve the dishwasher issue. Finally, my husband called the sales person at the Hialeah store. He could not understand why the dishwasher was not being delivered or why we had been told it was discontinued. His computer system showed there were 22 of these dishwashers in stock and he immediately scheduled a new delivery for Sunday, March 20. When my husband arrived at the house, he found only the refrigerator was delivered. The delivery person said the other items were missing. We once again called the sales person who began to make inquiries upon what had happened to the items that were missing. On March 18, we received a call in the late afternoon from the warehouse telling us that our cooktop and our double oven were special order items and had been delivered to the outlet by accident. We asked for a resolution and got nothing because the items are classified as special order. We were told they were accidentally sent to the outlet and there was absolutely nothing they could do to expedite their delivery. Every person we spoke to said we would just get a refund and we could re-order new items. That doesn’t help us, we have already custom built cabinets with the specifications of the items we purchased. This will also delay our final inspections needed for out home. We called the sales person and he shows that the missing items do not come back into the system until June, another two months. Upon speaking to two customer service representatives and a supervisor, it was finally said to us that our appliances were shipped to the outlet on the day that they told my husband that they had misplaced some items. The same day they told my husband they would hold onto them and do a delivery in a couple of weeks, they shipped the items to an outlet centre. My biggest problem is that not a single Lowe’s employee, other than the sales person, has made any attempt to remedy the situation. Every single employee basically told us that they would give us a refund and there was nothing they could do. Finally after my suggestion, the supervisor said he would try to call LG on Monday morning to see what he could do. I still do not understand why I had to suggest a solution and a supervisor could not come up with that himself. Finally, I don’t understand how a company can charge me $10,000 and then nonchalantly tell me they can’t fulfill my order. I also have no comprehension how you stay in business when all of your employees simply offer refunds without trying to do anything to fix the situation. When I told the “service” rep that I would just return the items I did receive (I want a full se not a variety of mismatched pieces); her only answer was “I understand and I can pick up the items that have been delivered.” That doesn’t seem like the best customer service. It also is not a savvy business practice. I’m looking forward to hearing from someone who can have some sort of resolution to my problem. Clearly, I would rather get my items since the cabinets were built around them. But please keep in mind that it will be a very long time before I purchase anything else at Lowe’s.

I do ton's of building projects and for over 2 years Lowes just keeping increasing and increasing everything! Projects that would cost 500 and now costing 1500 to 2000... totally unacceptable! NOW ... I just bought Hillman Deck Screws which I have been using for years! They are certainly good screws BUT I have been paying $24.00 for a large box and in the last few months they went up to $34.00 for the same box! I know things have increased for EVERY THING WE BUY... BUT 10.00 MORE A BOX WHEN THEY WERE 24.00 THAT IS ALMOST DOUBLE THE COST! AT SOME POINT, SOME COMPANY'S NEED TO STOP JUMPING ON THE OPPORTUNITY TO JUST FATTEN THEIR POCKETS! AND AS FAR AS I AM CONCERNED... I THINK LOWES HAS BEEN ONE THAT IS JUMPING ON THE OPPORTUNITY TO JUST MAKE IS WORSE THAN IT REALLY NEEDS TO BE! LAST SUMMER I WAS TOLD BY LOWES EMPLOYEE THAT YOU HAVE THE WOOD PRICES WAY HIGHER THAN NEEDED BECAUSE YOU WERE TRYING TO GET PEOPLE TO STOP DOING SO MANY PROJECTS! WHAT A UTTER DUMB THING TO STAY TO A CUSTOMER! AND DON'T BOTHER ASKING WHO SAID IT... I DON'T KNOW BECAUSE YOUR PEOPLE COME AND GO AND NO ONE IS EVER THERE FOR LONG!

Install Partners is a total scam. They subcontract out all there help and it is bottom of the barrel scum. The people they send to your house are rude, unprofessional and very shady. Apparently the people they contract is anyone with a pickup truck. Customer service isn't much better.

After the last install I WILL NEVER SPEND A DIME with Lowes again

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My mom purchased a BEAUTIFUL 5' tall plant yesterday afternoon (March 16, 2022) at Lowes in Corona, CA. It was too tall for her home, so she returned it the very next morning. She was told it was going to be "thrown away". "They don't keep plant returns in case it catches bugs or diseases from other plants in the home." We were shocked! This beautiful 5' tall plant was in her home less than 24 hours! It was just too large. I know it took years for it to grow. My mom felt so guilty! Seriously, this policy needs to change. What a complete shame! We will not be purchasing our plants from Lowes any longer, due to this policy.

Ordered new washer the day before. Lowe's website said they could deliver the next day. Sounds great. Completed order, paid for it, and received confirmation for next day delivery with a delivery window. Wife took day off to receive delivery of the washer. I get home late afternoon and washer has not been delivered - it's about 2 hours before the end of the delivery window Lowe's had given us. OK, not really a big deal, still have couple of hours. I login and check delivery status just to verify I didn't misread something. I confirmed delivery date and window was correct. Wait another hour and check delivery status online again and now status shows "delayed." What the heck? End of delivery window comes and goes. Check status, still "delayed." No email or phone call. I go to their website and talk to their dumb chatbot that clearly did not resolve my issue. It referred me to their customer service line which was already closed. Gee thanks. Wife calls the local Lowe's, the Renton Landing Store because when I ordered the washer, it showed it was in stock at this location, and after speaking with couple of people and being on hold for a bit, is told the washer's pedestal was not in stock and would have to be ordered from another store. She did not receive a delivery date.

I was prepared to wait for delivery of the washer but it is Lowe's that offered next day delivery and made no mention of any out-of-stock items. Based on this, wife took a day off work and then did not receive a courtesy email or phone call as soon as they noticed an issue with the order. This is very poor customer service. What, if any, remedy are they going to offer us for this inconvenience? I will go to my local Home Depot, which is closer to us, the next time.

I had raccoons and flying squirrels in my roof and they put holes and nest in the roof. I hired a pest company to come out and they got rid of everything and put screen nets over the entry ways. It cost me $1,4500. I hired lowes to come and put a new roof on. After they left I have raccoons and flying squirrels back in my roof since the installation company you subcontracted out to did not put the screens back over the areas that the pest company did where they were gaining entry again. I have called the Lowes in Kingston MA on Thursday 3/10/22 and told them what is going on and was told it was sent as a high priority to call me and no one has. I have pest control coming back out this Friday 3/18/22 and I should not have to pay for this. I want answer immediately.

Lowes was supposed to deliver my item today ! But when they never showed up they said it will be in 2 weeks ! [censored] Lowes waiting around for hours for nothing

In my 30 years of being a truck driver I have never experienced such rude and hostile behavior at any Love's truck stop till this morning. I was at Loves 412 truck stop (Dunn, North Carolina) and the cashier FLO was rude and even when I needed some half and half for my coffee she took out this bag from the machine and rudely told me use what was left in the bag and the price she charged me for it was ridiculous. I have never been charged $4. 38 for a coffee being out on this road.

Not delivered on time a week and a half PAST time when scheduled, when it finally got delivered the machine would not start. Delivery driver was very rude, not helpful at all! I placed the order with an Athens Lowes but it came from a Lowes from Cornella GA, which the address states, Lowe's of Cornelia, GA but the address is 1851 Epps Briege Road, Athens, GA 30606 which is actually an Athens address. This is the first red flag, Order number [protected]. I will NEVER order another thing from Lowes!

I purchased Frigidaire Frigidaire Gallery 21.8-cu ft 4-Door Counter-Depth French Door Refrigerator with Ice Maker for over $3,000 and within the first year had numerous service calls and repairs. Now that the Frigidaire warranty has expired, the refrigerator continues to have issues with the ice maker. Luckily, I purchased the five-year extended warranty, but unfortunately, it has proven to be a nightmare. The serviceman who repaired the refrigerator many times told me it could not be fixed. He filled out a report while at my house and sent it to the Extended Warranty office. When I didn't hear back from them for more than two weeks, I called and was told that the serviceman never sent in a report. I was assured by this lady that she would rush my paperwork through, but again the office would have two weeks to respond. I waited again and called back after two more weeks. Today I spoke to a different person that told me that the forms were sent to the wrong department. Once again I was told they have two more weeks to respond to my problem. Lowes is selling an extended warranty for hundreds of dollars that is a total scam.

I paid for backsplash/countertop installation at Lowe's in August 2021. I am a victim of the infamous ice storm in DFW 2021. I chose Lowe's because I felt they were reputable and would provide the ultimate customer service. Unfortunately, not the case. The installers for the countertops did not contact me for weeks to schedule service (this was after I had paid in full). They finally come out to do the measurements and obviously measured inaccurately, because my countertop installation was SHORT. They were going to just leave it as is if I didn't say anything, so I had to coordinate with the installer many times to get someone to come out. Now, during a pandemic, I have people constantly in and out of my home with a child that has an immunosuppressed disease. Now, my kitchen was in-tact before, but my countertops had cracked because my cabinets were ruined due to flooding from the storm, but I had granite countertops that had been fantastic. With that being said, when they finally came to install the countertops (I had paid an upgrade fee for the edges), they didn't round all of the edges. Not to mention, they chipped the countertop during the install near the sink. I can't even begin to explain the extent of the emotional distress and frustration. I stayed on the phone with customer service (installation) so much that I should have just been an employee. I took numerous lunch breaks, after hours, days off to try and get what I paid for (and there's still a chip in the countertops). Next, the backsplash. They told me the install would take 2 days. Oh my! A female came in and didn't know what she was doing. She tore up my walls. There were massive holes. She cut the steel on the walls and stayed in my home for 5 days. I called Lowe's in awe and they sent someone else out that came in the morning and said that the job was too intricate so they would need to come back the next day because his son had a birthday party. I called Lowe's and they sent a guy out the next weekend. He started that Friday and finished the Sunday. He was very nice and professional, but there is still broken tiles throughout the install. I purchased more than enough tile to make the job easy and perfect. So, now, let's not mention Lowe's promised me that they would reach out to contractors for quotes to repair the extensive damage to my walls, which they didn't. When I did have someone come in to repair after searching high and low, they still haven't settled for my costs for the job!

I tried to buy this generator from Lowe's starting back in September, 2021, when they said it was "in stock." It was not in stock. Lowe's promised to deliver it at the end of March, 2022. then they started charging my credit card every month, then sending me an email stating that the charge had been refused...or something. Finally, at the end of January this year, a Lowe's representative told me on the phone that the generator was in the store, and did I want it delivered early, like the next day? So I said "yes." The next day I got a call from the delivery (an independent contractor, NOT a Lowe's employee) who asked if we knew that the generator he was supposed to deliver was damaged and sent me a picture showing a big dent in the thing, as if it had been dropped of struck by something large. So I cancelled the delivery, called Lowe's and cancelled the entire transaction and bought a generator from a reputable company, Nationwide Generators, by name. Today I discovered that Lowe's never removed the charge from my card for the cancelled sale of the [censored]ty, damaged generator they tried to palm off on me. Wonderful people over there.

I have purchased 3 new appliances from Lowes for my new house and its going on 1 month I'm getting the run around when I can received my products and I also paid to be hook up and they have sent over numerous techs that don't know what they are doing and cant hook up my appliances all I want now is all the appliances to be picked up and credit my account and close my account down. I have never experience this much bad services. I cant be taking off my job to meet the techs there and then they cant do the services. I'm getting the run around between Lowes where I have purchased and the cooperate office where I have called at [protected].