Menu
LifeSmart Comfort Customer Service Phone, Email, Contacts
LifeSmart Comfort
reviews & complaints

LifeSmart Comfort
reviews & complaints

LifeSmart Comfort Complaints Summary

2 Resolved
14 Unresolved
Our verdict: With LifeSmart Comfort's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
File a complaint
Write a review
Verified
The authenticity of the customer service contact information for LifeSmart Comfort has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of LifeSmart Comfort. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews

LifeSmart Comfort complaints 16

Sort by:

Newest LifeSmart Comfort reviews & complaints

ComplaintsBoard
K
9:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

LifeSmart Comfort keeps on saying E1 Code

04/06/2023

its 6 am, not to mention im laying in bed with my 4 year old toddler and its freezing cold so i go ahead and plug in my heater, i get a good 2 minutes of it then it just complelty starts to shut off reading the e1 code on it.

i tired to turn it to its side, after doing alittle research on the product i came to a article where it says to check the filter and i did exactly that ,but it didnt solve anything / i dont have the money to buy another heater so here i am trying to file a claim hoping that something good can come out of this.

thank you for your concern, Karina Ramirez

Desired outcome: Replace Heater / Any can be smaller

Read full review of LifeSmart Comfort
View 0 more photos
Hide full review
ComplaintsBoard
B
2:34 pm EST

LifeSmart Comfort Heater not working

Bought last year stopped working and told without receipt you won't help well thanks for selling me bad product and stealing my money I will make sure to tell everyone what kind of company you are and won't stop telling them you do your customers dirty will do my best to spread word how [censored]ty you treat your customers and steal there hard earned money

Desired outcome: Would like new heater mailed to my home Becky Meyers 115 Grove st NWShellsburg Iowa 52332

Read full review of LifeSmart Comfort
View 0 more photos
Hide full review
ComplaintsBoard
E
3:20 pm EDT

LifeSmart Comfort Infrared Quartz Heater

Model#YH-17-11

Serial# HR261900773

October 5, 2022

Bought this unit last year at Ocean State Job Lot. Went to use it again last week and nothing happened when I turned on the unit. Tried different electrical outlets to make sure that wasn't the problem.

Called customer service to get some help and the person I spoke to kept telling me that he was not familiar with the heater! He also said that because the unit was made in 2019 replacements parts were not available. The same heater is still being sold at Ocean State Job Lot.

Desired outcome: If there are no replacement parts for this heater I would like a refund of $119.

Read full review of LifeSmart Comfort
Hide full review

Is LifeSmart Comfort legit?

Our verdict: Complaints Board's thorough examination reveals LifeSmart Comfort as a legitimate entity with notable strengths. Despite a 12% resolution rate on customer complaints, which invites a closer look, LifeSmart Comfort stands out for its commitment to quality and security. Clients considering LifeSmart Comfort should delve into its customer service record to gauge compatibility with their expectations.

LifeSmart Comfort earns 91% level of Trustworthiness

Perfect Trust Endorsement: LifeSmart Comfort achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Lifesmartcomfort.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows LifeSmart Comfort website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Lifesmartcomfort.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • While LifeSmart Comfort has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 12% of 16 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • LifeSmart Comfort protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to LifeSmart Comfort has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
ComplaintsBoard
D
12:13 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

LifeSmart Comfort Life smart heater with uv

We bought this heater this winter and it is now not heating the room it is blowing air but no heat and the red lights are not on any more on the inside. You can hear it blowing air but no heat. We bought this heater to warm up my room and it stopped heating up anything. We need heat in here and it is not even a year old. Please help get a replacement heater.

Desired outcome: Replacement

Read full review of LifeSmart Comfort
View 0 more photos
Hide full review
ComplaintsBoard
A
11:33 pm EST

LifeSmart Comfort Electric infrared heater

My heater I bought about a month ago is not heating up it's on 90 and it's only cool to warm air coming out how do I fix it the watt is 1500 model #HT1153LUV bought at Lowes if anyone knows how to fix it let me know

Desired outcome: Need it fixed

Read full review of LifeSmart Comfort
View 0 more photos
Hide full review
ComplaintsBoard
R
7:21 pm EST

LifeSmart Comfort Space heater

I bought a heater and it shuts off after a few minutes. I called to get it warrantied and I can't because I can't find my reciept. You can tell by looking at it it's brand new. I bought it a few weeks ago so I was ready when it got cold out to help keep the kids comfortable and in the meanwhile I lost the receipt. I tried to register it and no spot to do so on the site I paid good money to just know I gotta throw it out. I was told in a email by a rep. That I need a sensor. I ask how much then he says I need the fan to go with it remind you it has no use yet cause it shuts off. So the wife decided it's probably better to buy Dr inferred cause our old one works good still and I probably won't be buying parts I don't necessarily need. I already got enough in it from buying it thank you for your time.

Desired outcome: I just wanted mine fixed but it's probably won't happen from what the rep said

Read full review of LifeSmart Comfort
View 0 more photos
Hide full review
ComplaintsBoard
B
4:00 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

LifeSmart Comfort lifesmart elctric infared heater

Item was gifted Last year during Off Season. Decided to try out my New Heater since we finally had a few Cold Nights. Straight out the box with issues. It is beautiful lit with flames, BUT it will NOT get HOTT. Yes it has been stored, but it is BRAND NEW & should still work without issues. Called both Numbers & they do not work. Also tried emailing, but so far no response. Hopefully I can get some help with this issue

Desired outcome: A new Heater will be nice or Fix this Brand New one

Read full review of LifeSmart Comfort
Hide full review
ComplaintsBoard
K
12:14 pm EST

LifeSmart Comfort life smart space heater

Have had this small space heater for around a month, and it is getting the E1 error. I've cleaned filters, etc. The store where purchased will not let me return. Looking at all the complaints on this site for the same problem, I'd just like my money back so I can get an Eden Pure. This is BS. It's 2020, and these problems have been being reported since 2011? What's up with that?

Read full review of LifeSmart Comfort
View 0 more photos
Hide full review
ComplaintsBoard
E
12:52 pm EDT

LifeSmart Comfort cooler lux series

model #CD20
serial # 0012772

I just need to purchase/obtain the air and water filter for this product. I have tried to contact you via email 5 times and multiple phone calls. the toll free number is apparently not working and the other 2 numbers provided are always busy. I'm a little aggravated. I dont want free parts I just need them asap.

Eva Beck
[protected]@yahoo.com

Read full review of LifeSmart Comfort
Hide full review
ComplaintsBoard
T
9:41 am EST

LifeSmart Comfort lifesmart infrared sauna icc3

I purchased a really nice 3-4 person LifeSmart Infrared Sauna and used it from time to time, not very often. I used it at my convenience. The power board went out and there is no phone number or customer assistance available to buy replacement parts. The sauna was very expensive but the service that you can't get for the product is absolutely ridiculous. I have left several emails asking for a reply but nothing so far. They do not provide a valid telephone number to call their company.

Read full review of LifeSmart Comfort
Hide full review
ComplaintsBoard
R
12:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

LifeSmart Comfort quartz infrared heater zone series

Purchased heater in Jan 2018.Heater shut down a few times .Restarted but fan made humming noise.Unit began to smell and became overheated causing power strip to trip.Living room stunk for hours of nasty odor.Web sight does not exist for complaints.Will return item to Home Depot and inform management that Lifesmart has been under many complaints since 2013 and future business with them should be terminated.Will update how management handles this issue.

Read full review of LifeSmart Comfort
Hide full review
ComplaintsBoard
F
11:52 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

LifeSmart Comfort lifesmart infrared heater

Heater will run and heat up for about 6 second then shut off! The heater was purchased through amazon on 7-11-17 with a protection plan I called the warranty company and they informed me it is still covered by the manufacturer for up to a year I would like this matter resolved ASAP thank you email: [protected]@yahoo.com/phone:[protected] also I haven't had this heater for 6 month so I should not be going Through these problems and I hope you stand by your warranty!

Read full review of LifeSmart Comfort and 2 comments
Hide full review
2 comments
Add a comment
R
R
ronmac1117
, US
Feb 11, 2020 12:49 pm EST

Heater fan runs continually, want turn off and no heat

R
R
ronmac1117
, US
Feb 11, 2020 12:48 pm EST

Fan want turn off constantly runs on high, no heat

ComplaintsBoard
K
3:47 pm EDT

LifeSmart Comfort life pro infrared quartz tower heater

I purchased this product from HSN in Oct. After receiving it, I discovered the remote control was defective. I called the technical support number on the brochure and it has been disconnected. I called HSN and they were not aware of this. They gave me another number to try. I called the number and found out that Life Pro had been bought by Lifesmart so I was given a third number to call. I've called the number three times and left messages because you never get a live person. I believe this company no longer exists and I would like to file a complaint. I called HSN to let them know they should notify their buyers of this issue. The product should have a one year warranty but it does not good if you can't reach anyone.

Read full review of LifeSmart Comfort
Hide full review
ComplaintsBoard
Z
10:19 am EDT

LifeSmart Comfort Lifesmart/source green heat not honoring warranty policy listed on website

I purchased a Source Green Heat product from a Walmart location, and the unit had a heat coil go out 3 years to the day from date of purchase. I checked the manufacturere's website, and their FAQ lists that "The heater comes with an automatic 3 year limited manufacturer’s warranty at the time of purchase. Your receipt is considered your proof of purchase and registration." I submitted an email inquiry regarding my warranty, and had the message come back as permanently undeliverable. The next day I called the company and was told that that website is no longer valid or active, even though there is a copyright date of 2016 at the bottom. The company is claiming that because my particular heater model is not listed on the website, that the 3 year warranty does not apply, and they refuse to replace the product. The warranty policy listed does not specify that any particular models are excluded, or that a product had to be purchased after a certain date for the warranty to be valid. The company has been extremely rude to me, the supervisor I spoke with would interrupt me before I could even finish a sentence. I paid $130 originally, and the representative I spoke with, CSR11 (are they not people, with names?) actually said "in our disposable world I would expect products to break and wouldn't spend so much on a heater in the first place because I don't have the need or that kind of money." I responded saying that it sounded like the company makes products to be broken, she insisted they don't. Very displeased with how I was treated with this company. If a policy is listed on your company website, or a company that you are responsible for, then that policy should be honored.

Read full review of LifeSmart Comfort
Hide full review
ComplaintsBoard
J
5:55 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

LifeSmart Comfort wont heat

We have had 3 of these heaters now, 2 have had the same issue. After a short 2-4 weeks the element no longer heats, wont turn red even on its hottest setting and just blows warm air... not enough to warm your hands by. we returned one and purchased a larger unit for our upstairs, it is still running but has E1 errors. the unit downstairs is heating a much smaller area and stopped working just this morning. The units being in 2 different areas of the house says its not the area it is sitting in causing problems, and the smaller space of the downstairs area(where the second unit is placed) tells me its not being overworked to heat too large of an area that caused the units to fail. So I can only guess at this point that these units are indeed faulty at best.

Read full review of LifeSmart Comfort
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
7:27 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have 3 heaters from lifesmart. 2 work fine, but the third is a constant E1 code. I have cleaned the filter and checked the unit completely. It will run about 20 minutes and then shut down. I have already replaced one unit where I bought it and the new one works fine. This is the second unit to malfunction this way. The owners manual does not address the...

Read full review of LifeSmart Comfort and 70 comments
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

LifeSmart Comfort contacts

Phone number

+1 (657) 341-0362

Website

lifesmartcomfort.com

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.