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hostess and manager bad service
Nick cuddingham manager for the laredo tx market was not able to service our party of 12, 7 adults and 5 kids. The location was not pack full his reasons were not enough waiters to wait our tables. Unacceptable service for a monday when flow is low. What would it be on a weekend? Don't want to even think about it. Manager lost some good customer's and some...
Read full review of LongHorn Steakhouseoutlaw ribeye
11/04/2019 I ordered the outlaw ribeye steak medium rare and steak came out cooked correctly but it was cold. Ask the manager Dave Wiley to have another steak made and he said sure. After a few minutes he came out and stated he needed another 45 seconds to reheat the same steak and it would be back out. I told him absolutely not that I wanted a new steak...
Read full review of LongHorn Steakhouse2 outlaw ribeyes and hamburger
Arrived at Longhorn Steakhouse with a party of 4 @ 2:30 on Sunday afternoon . Waitress was very pleasant and took our order. The salad, appetizer and drinks were good. The salmon was good, as well. The 2 outlaw steaks and hamburger we ordered were all overcooked. The medium steak arrived well done and the medium well steak and hamburger arrived charred...
Read full review of LongHorn Steakhouseseating
I walked into Longhorns tonight with a party of 6 and was told it was a 30 minute wair. A party of 20 came in after us and were seated in groups of 6 before us. I waited over an hour to be seated it was absolutely ridiculous. I love the Longhorns by me i. Bartonsvile but this was atrocious service. It should be 1st come 1st serve and not this cherry picking
Read full review of LongHorn Steakhouse and 3 commentsservice
We walked in at 4:00 on Friday, November 1st and there were 5 other couples sitting in the waiting area. We were told that there would be a 10 minute wait because it was shift change. During this time we watched 5 employees come in late to work. The restaurant was empty except for 5 tables. There was NO urgency to seat customers by the hostesses. They...
Read full review of LongHorn Steakhouseprime rib and very poor service by chris h
LongHorn #5488 Table 45 10/27/2019 Sunday Transaction #[protected] - 8:11pm My family (party of 6) attended my birthday dinner at the above location. We all ordered our main entree and was very angry about the time we had to wait (30 minutes or more) and this was just for the salad. People that were seated after my family, were all receiving their food. I...
Read full review of LongHorn Steakhousefood/service
My husband had ordered the sirloin dinner and the steak was bad. He was not able to eat a few bites before he was sick from it. The staff did try to offer something else, but being sick from the meat he did not want anything else .When the manager came to see what was going on she was not pleasant about it. Said okay we will just comp the meal, with not...
Read full review of LongHorn Steakhousebirthday coupon for a free dessert.
My husband and I went to Longhorn today to celebrate my 74th birthday. I had rexeived a coupon for a free dessert - after eating our dinner I showed the waitress the coupon and she said she was unable to honor it because it was for a dinner entree. It did not matter that this was our dinner and the fact that we had spent $56.17 - she was very apologetic but...
Read full review of LongHorn Steakhouseinterview/ not equal opportunity employer
I would just like to take the time to say that the longhorn steakhouse in lebanon pennsylvania is not an equal opportunity employer by any means!! I had a job interview there to be a server went to the interview it went great!! Then to follow up and be persistent in showing interest I call a couple days after I was supposed to have my second and final...
Read full review of LongHorn Steakhouseanniversary ruined
On saturday october 26, 2019 approximately around 6-630 my husband and I chose longhorn to celebrate our 30th wedding anniversary dinner. This was our very first time ever in a longhorn. The wait was very reasonable and true to it's time. We were seated and several minutes later our waitress came and greeted us. We wanted to try the crispy brussel sprout...
Read full review of LongHorn Steakhouseservice
After a long day, Saturday Oct 26, around 12:30 we stopped at longhorn in Warrenton va. ( 4 people ) the hostess a very nice young girl seated us in a booth which was to tight for one man 6'6" we asked if we could move to the table right next to the booth she said it was fine. We were looking at the menu when the hostess was seating a woman in the same...
Read full review of LongHorn Steakhouserestaurant
To Whom It May Concern,
My name is Teresa MacInnes and my husband and (Charlie) I went to Longhorn Steak House Friday 10/25 at approximately 5:45 pm in Palm Bay, Florida, off Palm Bay Rd. My husband had been out of state for five months and went out to dinner to celebrate him coming back home.
We were sat immediately, however we were sat a table for six, there was only two of us. I went to go pull my chair out to sit, and my hand touched a sticky mess. There was a lot of sticky stuff on the back of the chair, very noticeable once you looked. I ask the hostess, an African girl, young, no name tag, which not one employee in the entire restaurant had on a name tag, including what I assume was the manger, hanging out on the divider in the restaurant, to wipe the chair. First of all, you would have thought I ask her to go clean my house, I went to the restroom to wash up, and of course when I came back, I went to pull the chair out and she had not touched it. So, once again I had to go wash my hands because it was a sticky, because of the sticky mess on the back of the chair. Actually, another customer was amazed at the stuff coming off my hands. I asked our server to wipe it and she did, and what I saw and smelled was vomit on the back of the chair. This is an extreme health hazard and if I get sick, your restaurant will be named because your employee would not clean the chair. I actually, took a picture of a table they just cleaned, crumbs still left on the table, so you could see the lack of concern for customers health. I watched this same hostess/employee clean two more tables. She used paper towels, and a spray bottle and barley wiped the table and NEVER touched the booth benches. She used the same paper towel to wipe the next table down. Before she put her knee in the booth to reach the back of the table, she wiped the small section where here knee went and never wiped the rest of the booth benches. Once again, only concerned with her needs not the health concerns of the customers.
The server NEVER came over to my side of the table! Slid my glass of wine across the table over to me and handed my husband his beer. Same scene when our dinner came. How disrespectful, server treats my husband with respect and treats me like a second-class citizen, ARE YOU KIDDING ME! Flirt and fall all over my husband in front of me, seriously? Slid my food across the table to me and hand him his, REALLY?
My husband has hemochromatosis, and can eat very little red meat because of the iron content. He ordered his steak med well, and of course it was served rare. Picture is attached.
What a terrible expensive night at Longhorn. I DO NOT WANT ANYTHING! however I will be on social media talking about my experience at Longhorn Steak House in Palm Bay, and how the employees could care less about the health aspects of the restaurant. Health department may be interested.
the whole meal
2 steaks were overcooked. They should have been medium well, but were well done. 1 steak was under cooked. It should have been med rare, but was rare. The food was cold, but picked up at the scheduled time. The potatoes were over cooked and dried out. The steakhouse Mac and cheese was burnt. Only included 1 loaf of bread for 5 orders, and did not include...
Read full review of LongHorn Steakhouselost gift card
On March 3rd 2019 I took my family out at the Ocala, Florida restaurant. I sent a complaint in to your company and in turn someone at you company sent me a $25 gift certificate via email. Somehow the email was misplaced and the note and gift card was lost. Is there anyway of checking for the email sent to me ? I never redeemed it for I have been laid up...
Read full review of LongHorn Steakhousesmell
When walk in the smell about knock you over. Old grease, dirty rug or other items not really sure. About take your appetite away. Have friends that want to go so I don't have much choice in going. I'm a smoker and my nose is not the best, so when this hits it has to be bad. Course have alternative of Texas Roadhouse. Also last visit couldn't find a...
Read full review of LongHorn Steakhouseservice and product
I have lived in wh my whole life and I can't let this go. I went this evening to wh branch and I ordered the salad wedge. It did not have any kind of sweet Asian style dressing and there was too much blue cheese. It was awful. Then I ask for a bowl of chili and no crackers or anything was given to me. I was not happy because the manager did not even come...
Read full review of LongHorn Steakhousefood poisoning
I attempted to send this a while a go today but not sure it went through. Re sending, just in case... My husband and I and another couple had dinner Friday night October 18th around 6:30 P.M. Saturday morning October 19, 2019 about 5:00 A.M. I awoke violently ill. My husband took me to my Dr.s office. (Dr. Sudha Challa, MD.) I was diagnosed with Food...
Read full review of LongHorn Steakhouse and 1 commentpoor service
I took a friend, who had never bee to Longhorn Steakhouse before for her first time .I was bragging about how great the restaurant was. However, our experience was very poor. We were seated and mostly forgot about. Our waitress never once check on us. We had to ask other waitresses and the manager for assistance. I had never been to this location before...
Read full review of LongHorn Steakhousefree appetizer
While visiting my grandparents I'm Charleston we decided to go to Longhorn Steakhouse this past Friday night. When asked for the free appetizer we were denied for the free appetizer with entree. Party of 5 ordering well over the required dollar amount. Server said they don't accept Retail Me Not. As the app said it was verified it was humiliating to be told this.
Read full review of LongHorn Steakhousenapa chicken
I am a regular at longhorn and was extremely saddened tonight to find out that one of and the only dish that I have ever ordered for so many years is no longer available 😞I am not a beef eater and Napa chicken was amazing! I have tried the new grilled chicken and did not like it all! I realize that I am only one loyal longhorn customer but possibly you...
Read full review of LongHorn SteakhouseOverview of LongHorn Steakhouse complaint handling
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LongHorn Steakhouse contacts
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LongHorn Steakhouse phone numbers+1 (407) 245-4000+1 (407) 245-4000Click up if you have successfully reached LongHorn Steakhouse by calling +1 (407) 245-4000 phone number 0 0 users reported that they have successfully reached LongHorn Steakhouse by calling +1 (407) 245-4000 phone number Click down if you have UNsuccessfully reached LongHorn Steakhouse by calling +1 (407) 245-4000 phone number 0 0 users reported that they have UNsuccessfully reached LongHorn Steakhouse by calling +1 (407) 245-4000 phone number
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LongHorn Steakhouse emailscomplianceethics@darden.com100%Confidence score: 100%Support
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LongHorn Steakhouse address1000 Darden Center Drive, Orlando, North Carolina, 32837, United States
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