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LongHorn Steakhouse

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LongHorn Steakhouse reviews first appeared on Complaints Board on Nov 16, 2009. The latest review Food was posted on Apr 10, 2021. The latest complaint dining experience/ food was resolved on Dec 31, 2017. LongHorn Steakhouse has an average consumer rating of 1 stars from 326 reviews. LongHorn Steakhouse has resolved 6 complaints.

LongHorn Steakhouse Customer Service Contacts

1000 Darden Center Drive
Orlando, North Carolina
United States - 32837

LongHorn Steakhouse Complaints & Reviews

Apr 04, 2019

LongHorn Steakhouse — product and service

This makes the 2nd time coming to Longhorn and being very unsatisfied with food and service. 20 minute wait...

Apr 04, 2019

Longhorn — greasy odor throughout room inferior food, messy and sloppy dining area, loud noise level,.

Spoke to a rep two to three weeks ago. He informed me that I should be receiving some compensation in the...

LongHorn Steakhouserude and aggressive bartender

I actually enjoy this restaurant and is my first option to choose in most places … Except this time, I have never been treat so rude by a bartender or server till this particular occasion.
Went to International Drive location (Orlando FL) day before and we had a great time, decide to try another one next day, LongHorn 5347 located at 8150 W. Irlo Bronson Memorial Hwy, Kissimmee, FL 32747.04/01/2019 check #43508. I would never go back again and ill make sure no one get treat like this ever again, now I understand why the bar was empty and people asking to move to a table so no one has to deal with Jordan R horrible attitude, none attended and to busy talking to other servers about last night great time and the plans for tonight as soon everyone is gone.. She literally toes the menus at us, water took 20 minutes to arrive, no eye contact, more like order taker than a polity educated server, every time my friend ask for recommendation she reply "honestly I don't like this or that"
the steaks we ask to recommend she said were not good either … So she obviously cost revenue and sales, I wonder how many more people didn't order more because of her,. She was more busy counting tips on the bar counter. drinks were never refills, we eat an appetizers, paid and went to Bahama Breese for main Corse because we still hungry.
Jordan really need customer service training all over again and food handler training again since she keep touching her nose and hair before making drinks.
hope some one can fix this with your staff soon.
thank you
Miguel Delgado

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    LongHorn Steakhouseservice and food

    I am a regular customer I come there at least once a week on an average. my family and I went to St Petersburg store5576 2400 Tyrone blvd 3/23/19 at 7 or so PM. ordered drinks. drinks came and were very watery so told waitress and she said I can exchange them but they will come back to same. not a good answer. they were watermelon margaritas. then ordered food. food came and ordered steak and shrimp. shrimp was very hard and chewy like overcooked. steak was very tough could not eat the second meal was Napa chicken. the chicken was very thin and dry. tough. the sweat potato was hard inside. the third meal was also Napa chicken and about the same . the four meal was pretty good. all in all was not a good longhorn night. I enjoy your food and service but that night was horrible. check number 29259. Id number [protected] email [protected]@aol.com.

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      • Updated by paul nacon · Mar 26, 2019

        first the waitress said that the drinks would come back the same so we complained and a male waiter came by to complete are stay he also changed are drinks. better but still not ok. we ordered and got food we complained like I said in my complaint. he really did his best to make it right but just could not be done. I am not putting the blame on the waiter but on longhorn all together. I should have asked for a refund but we just paid and left un happy. no manager ever came out

      Mar 12, 2019

      LongHorn Steakhouse — rude and terrible dismissive service

      I have sent two emails to longhorn corporate office with no response. First email on Feb 22nd and 2nd email...

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      LongHorn Steakhousewaiter would not take 3.00 lunch coupon

      on Feb 28th I went with 3 guests to Longhorn Steakhouse on US 19, Palm Harbor Fl. We ordered Lunch Combos. I gave the waiter a male with beard 1 3.00 off Lunch entrees. He said they would not accept coupons against lunch combos. I said I have always used them. He said they were going to change things and maybe down the road they would accept them. I said don't worry about it. 3 out of 4 guests received the wrong soup. We told him and he exchanged them. My bill was $37.98 and we left a $10.00 tip. A manager came over but I was too embarrassed to tell her about the coupon. My coupon code was LH127. Its only 3.00 but its the principle of it. What do you think. I never have problems at Red LObster or Outback.

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        • Nc
          NCKeeshonds Mar 02, 2019
          This comment was posted by
          a verified customer
          Verified customer

          typical, unhappy they didn't get their way when they are wrong

          0 Votes
        • Ro
          RonaId Monaco Mar 02, 2019

          On yesh the coupon did expire on February 24th. But other times they let it slide and adjusted the bill. Why are they not this time? That was their excuse for not accepting the coupon.

          0 Votes
        Feb 25, 2019

        LongHorn Steakhouse — refund not received after being promised by manager

        I dined at a longhorn steakhouse in cold spring ky on 1/30/19. My service was terrible; very slow and...

        Cold Spring
        Feb 19, 2019

        LongHorn Steakhouse — coupons

        I bought $250.00 worth of Gift cards (for Christmas Gifts) and received $10.00 in coupons for each of the...

        LongHorn Steakhousecarry out order

        My name is Alisa McCann and submitting a complaint because I ordered a carryout order on 2/17/2019 at Longhorn in Lexington, Kentucky in which I paid $83.24. When I got home, all the toppings for the baked potato I ordered was there. However, the baked potato was missing. Also, the broccoli I ordered for the Salmon dinner was missing. I was very disappointed and couldn't enjoy my meal especially after paying $83.24. I called the restaurant when I realized the baked potato was missing and they are going to send me a coupon. But I didn't know the broccoli was missing until after I called. I understand that mistakes can happen but this is unacceptable. Not pleased at all!

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          Feb 14, 2019

          LongHorn Steakhouse — wait time, and customer service and returning the correct change.

          02/14/2019 I called my order in at 2:30 pm to pick up at 5 pm CST The Lady that took my order was very polite...

          Feb 10, 2019

          Longhorn — paying with longhorn gift card

          Issue happened last night 02/09/19. We have dinner at this longhorn almost every weekend. Last night after...

          Feb 08, 2019

          LongHorn Steakhouse — management

          This location has issues they need to address. Tonight was our second try eating here. Didn't think it could...

          Feb 01, 2019

          LongHorn Steakhouse — manager

          My husband and I ate lunch not long after opening. It took 20 minutes for our order to be placed because our...

          Jan 29, 2019

          LongHorn Steakhouse — poor service and management

          To Whom It May Concern: I visited Longhorn in Hinesville, GA on Jan. 28, 2019 and was very displease with...

          Jan 27, 2019

          LongHorn Steakhouse — longhorn steakhouse sugarland texas

          On 1/26/2019 my family and I went to celebrate my fiancé's birthday. While my fiancé is holding our child who...

          Jan 13, 2019

          LongHorn Steakhouse — too much seasoning and salt used to cook the steak

          I always ask for light seasoning and no salt please. The waiter/waitress always writes it down but it i...

          Jan 11, 2019

          LongHorn Steakhouse — food and service

          On January 11 2019 my friend and I went to the Longhorn Steakhouse at 240 Easton Rd, in Warrington, PA 18976...

          Jan 05, 2019

          LongHorn Steakhouse — seating / front desk service

          On January 5, 2019 my girlfriend and I went to the Longhorn steakhouse located at Briar Creek Commons, 8121...

          Jan 03, 2019

          LongHorn Steakhouse — food, management, staff, cleanliness

          Good Day, On January 1st 2019 my family went to Longhorn Steakhouse at 4409 S Laburmum Avenue Richmond...

          LongHorn Steakhouseoverall experience from the minute we walked in the door.

          Visited the location at 3392 US Hwy 93N in Lakeland Fl. We came in at a relatively slow time at 3 on 12/30/18 the restaurant was about half full. It took 15 minutes to be seated with no wait, another 15 to take our drink order and another 10 to actually hey or drinks. We ordered all of our food when the drink order was taken in hours this would save some time at this point. We were sadly mistaken. Waited for refills that never came, were grabbed a pitcher sitting by one of the registers and refilled our own tea about 10 minutes later our server finally showed up with soda refills for our boys. The server never returned until our food was brought out which she did bring part of it. Mt father in law ask for steak sauce and was told they would see what they could find that they had been passing around two bottles all day because they were out. We got our food after waiting one hour and twenty minutes. The server did not waste anytime however to bring our check and come back to collect the money. I would hate to see the service when they were busy. After all this not once did a manager ever come to see how our service was. By far the worst experience I have ever had at any restaurant. It put the cherry on top when we saw them seeing up for a very large party next to us, that served not only had the table set, bread
          waiting on them. He was right there talking drink orders as soon add they set down.

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