LongHorn Steakhouse reviews and complaints 1
View all 390 complaintsLongHorn Steakhouse - seating
I walked into Longhorns tonight with a party of 6 and was told it was a 30 minute wair. A party of 20 came in after us and were seated in groups of 6 before us. I waited over an hour to be seated it was absolutely ridiculous. I love the Longhorns by me i. Bartonsvile but this was atrocious service. It should be 1st come 1st serve and not this cherry picking
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I'm very sorry to hear about the experience you had. I guess the larger group did need to have a booking in advance to be seated. That being said, it's still not a good look for a customer such as yourself to be turned away at a place that (seemingly) doesn't typically require a reservation.
Hopefully the next place you go to dine will be able to accommodate and provide you with a much better experience. As a customer your feelings / thoughts should always be valid to a business. Any of them that can't appease you don't deserve your money, it's that simple. Vote with your wallet and enjoy your dining experience elsewhere!