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Bahama Breeze Customer Service Contacts

1877 500 9715 (Gift Card Enquiries)
+1 978 649 6660 (Customer Service)
1000 Darden Center Drive
Orlando, Florida
United States - 32837

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Use this comments board to leave complaints and reviews about Bahama Breeze. Discuss the issues you have had with Bahama Breeze and work with their customer service team to find a resolution.

Complaints & Reviews

Bahama Breezecustomer service to go order

Placed a to go order, was told to come within 30 minutes, got there and 45 minutes later still no food, went inside was told they were packing it they will bring it to the car. 15 minutes later nothing. One waitress came to bring food, asked her what was going on with the food, had the worst attitude after making us wait 53 minutes on top of the 30 minutes. So I said you know what just refund the money and left. Never go back again. If you are busy just apologized which is simple and customer service 101.

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    T
    Jan 12, 2020

    Bahama Breeze — bar or bartenders

    Hello I'm not that big on complaints as I am a restaurant front of the house manager for a different one...

    C
    Dec 09, 2019

    Bahama Breeze — dining

    I submitted a complaint back on October 8, 2019 about my visit on Saturday, October 5th, I submitted my...

    G
    Dec 02, 2019

    Bahama Breeze — service

    I was there 11/29/19 to celebrate my daughter's 8th birthday. we were 6 guest the server was not friendly or...

    T
    Nov 26, 2019

    Bahama Breeze — stealing money by adding/increasing the tip amount

    On 11/21/19, I met a few girlfriends at Bahamas Breeze for happy hour. Our server was a gentleman by the name...

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    F
    Aug 24, 2019

    Bahama Breeze — the food

    August 24th 2019 Store ID MCOBBZ01 381850 I ordered grilled chicken for my son and i had the jerk chicken...

    T
    Aug 04, 2019

    Bahama Breeze — food

    I recently went to the bahama breeze and it was my very first time eating at that restaurant. My husband and...

    C
    Jul 14, 2019

    Bahama Breeze — lobster and shrimp quesadilla

    I at lunch at Bahama Breeze in Beachwood, Ohio today, Sunday, July 14, 2019. I ordered the Lobster and Shrimp...

    Bahama Breezereservation process

    My name is Marcia Williams. I used the online service to make a reservation weeks before the event, for a party of 7-10 guest for a SURPRISE baby shower. I received confirmation for my reservation via a phone call soon after. I called the day before my event and was verbally told that everything was in order. I arrived the next day 30min ahead of time. I was told to give them a few minutes while they prepared the space. Everyone seemed to be unorganized and unsure about my reservation. 15 minutes later I was still sitting in the lobby and my guests were starting to arrive. I asked again and was told that they were getting the space ready. Another 10 minutes later the manager came out to me and my guests who had arrived and told me that another family was sitting in the reserved area and it would be a 45 minutes wait. The guest of honor was about to arrive so I told her that was not an option (again it was supposed to be a surprise). I told the manager I had a reservation. She told me that Bahama Breeze did not take reservations. She acted like it was my fault and she was trying to "make it work for me" At that point I didn't have time, the SURPRISE was going to be ruined. I agreed to a table inside. This took another 15-20 minutes to prepare. The guest of honor had arrived and to make a long story short the SURPRISE did not go as planned. I was very disappointed by the way the manager handled the situation, her unprofessional demeanor and the way she made it my problem was unacceptable. I don't recall her name but I'm sure you can look up who was on duty on April 27th, 2019 at the Barrett Pwy location. My reservation was for 4:30pm. Needless to say I will not be back to your establishment and your "reservation" process online is a joke. By the was or server Duncan was wonderful (notice how I remembered his name?)

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      J
      May 13, 2019

      Bahama Breeze — reservations

      On mother's day I made reservations for 3:15pm to avoid waiting. When we got there the line was out the door...

      Bahama Breezeservice

      I want to start to tell you that first of all our waitress was awesome! She was very personable and concerned about my daughters food allergies. She went out of her way to offer suggestions and since she was dairy free she made suggestions for foods my daughter could eat at home. My complaint has nothing to do with her- my complaint has to do with the kitchen service. We got to the restaurant at 630ish and order probably 645. We did not get our food until 730. The person who delivered our food was not our server and I mentioned to him we were still waiting for fries- he said he knew- they never came. We love bahama breeze and the food. We will be back, but waiting 45 mins for food is pretty lousy.

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        C
        Apr 13, 2019

        Bahama Breeze — cleanliness

        I dine there twice a week for the last 2 years, the seats in the outside booths are dirty enough you woul...

        B

        Bahama Breeze — food

        I went to the new Bahama Breeze in Wesley Chapel, FL and I ordered a chicken salad with fruit in it...

        Bahama Breezemanager

        The manager was extremely rude and suggested I take my food and go. Food was good but the manager was very unprofessional. He did not communicate with his staff. It turned a very relaxing and enjoyable experience, into a horrible experience. I am delayed at the airport and wanted to make the most of my experience, however this guy just soured my entire mood. I didn't get his name. I know he is a manager and I'm so disappointed. I don't like leaving negative reviews but he was so rude when he spoke to me. I feel really bad about the situation in fact I'm pissed. What gives you the right to talk to anyone like that. Not nice and I Will never return and tell all of my friends to dine with caution. My waitress Sara although was awesome.

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          C

          Bahama Breeze — overcharge for drinks

          I go to Bahama Breeze twice a month for dinner or happy hours. I went on 7/13/2018 for happy hour got a drink...

          C

          Bahama Breeze — food and management

          My name is Charlene Dance. My husband, Lionel and I went to eat at the Bahama Breeze, in Cherry Hill New...

          T

          Bahama Breeze — service at bahama breeze in beachwood ohio

          My mom and I went out for Christmas dinner last December of 2016. We chose Bahama Breeze in Beachwood Ohio...

          D

          Bahama Breeze — food

          Hello, We dined at the Brandon mall Bahama Breeze location in Brandon, FL on May 12th at 1pm. I got the...

          P

          Bahama Breeze — management

          4/19/18: A friend and I dined at the Bahama Breeze on I-Drive Orlando last evening. We were seated at...

          R

          Bahama Breeze — management and hospitality

          Would like to start by saying the tonight was the worse night out that me and my family had ever experienced...

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