AliExpress Customer Care Service
Alibaba Group
No. 699 Wangshang Road , Binjiang District
Hangzhou
China - 310052
Hangzhou
China - 310052
Customer Support Phone Numbers
+86 571 8812 6600(China)
+1 408 748 1200(USA)
AliExpress Complaints & Reviews
AliExpress / about the ordered nike shoes
Kr
Krishna kc on Dec 9, 2018
I had ordered Nike Shoes( order did: 93057895852442) on 15th July 2018 with AliExpress shipping LP00106703850827 but I haven't received yet. It was supposed to be delivered 30-35 days . The local customs office is holding the shoes suspecting the shoes are fake. I submitted all required...
AliExpress / beard growth spray
Pa
Paa Kofi on Dec 6, 2018
I usually order beard spray to sell... And they come one one so i got to the post office to take them to sell.. I studied the process and it was cool.. So i ordered for 9 bottles on 7th October... And till date it hasn't arrived... But i ordered 3 bottles on 10th October but that one came...
AliExpress / stitching stones
Mo
Monica Fulciniti on Dec 6, 2018
Hello, My name is Monica Fulciniti, I have an account on Aliexpress and I regularly by on you shop. I never had problems. But on my last shopping, day 26/11/2018, I ordered some stone to sew on clothes. I had several problems to order the goods I need, in the end I did't recive a confirmation...
AliExpress / product name : jinkairui 12 massage balls u shape electric shiatsu kneading back neck shoulder body 4d infrared heating
Vi
vijitha on Dec 6, 2018
DEAR Aliexpress customer service, Am vijitha Karthik, my email id : vijithamca10@gmail.com. I was ordered a product in your aliexpress app. On 06-Oct-2018 ordered the following from you: Product Name : JinKaiRui 12 Massage Balls U shape electric shiatsu kneading back neck sholuder body...
AliExpress / buyer protection
12
12234677 on Dec 6, 2018
Ordered an item. Received the wrong product. Filed a dispute, received badly written verdict of no refund. My reason for the complaint is not listed under protection, but it is extremely common to be sent the wrong size or colour, or one that doesn't match the listing in quality, sometime...
AliExpress / smartphone gimbal stabilizer
Bi
Bishnu123 on Dec 5, 2018
I have order this product in AliExpress online on dated 15-11-2018, as they mention it will be deliver within 10-20 days. after placed the order they did not respond . when afetr 3-4 days i text to your customer help, then they reply that they are going to send the product and i received a...
AliExpress / I never got my item
Va
VAT on Dec 5, 2018
Hi, I ordered a wine chilling stick in January ago and never received it. They said it was mailed and I checked and never got it. They kept telling me it was coming. I sent the supplier many messages and was ignored. The supplier did not resolve my issue and closed the account. I believe...
AliExpress / a product I never received
Te
Tear on Dec 4, 2018
I ordered 2 sofa covers and waited along time to get them. Finally I saw on the Israeli post office that they had arrived to Beit shemesh post office not specifying which one. I mentioned this to them and they kept on asking me to go to the post office. However due to many Jewish holiday...
AliExpress.com / 2 ladies boots
He
Heeeena on Dec 4, 2018
Order no.95136814855018. I placed this order on 10/10/2018 on one of the store on AliExpress which I never received and when I contacted the seller he just asked me to have paid. after my repeated messages he just shipped one product out of two and no information about the other product...
AliExpress / aftersales seller wisdom iptv store
Ma
Mark Rogier on Dec 4, 2018
Dear Sir/Madam, I recently bought an 1 year's iptv subscription from this seller, and in the first two weeks it went OK, but than later (after the dispute deadline) it went worse. The internet connection is become very bad, and I've complained by the seller, but he is not reacting at all...
AliExpress / poor judgment from aliexpress
Ju
Julie12345 on Dec 3, 2018
I bought a toy that came with various problems. Order n: 506623031307208. Here are the charges (approximately): - Toy: 12$ - Shipping: 1, 4$ - Country's tax: 4$ Total: 17, 4$ Since the toy wasn't perfect, I opened a dispute asking for 2$ discount. What did Aliexpress do? Closed my dispute...
AliExpress / order id: 96107947507619
At
Athar Niaz on Dec 2, 2018
Dear AE, Highly disappointing judgement and poor decision. You can decide and do whatever you want because I have paid 100% as per required by seller and customs. In end I have to pay much higher rates as compare to any other local or online foreign option. Poor customer services and...
AliExpress / cancelled order and still yet to receive my refund
Ob
Obiaku Ifunanya Okoroafor on Dec 2, 2018
I was debited when I first made the payment and mistakenly cancelled it but tried buying it again and got a debit alert after some hours with details- Stan id- 009689713395- 000000147764, amount debited- 6686.80, my card details- 519911- 4320, Date-11-11-2018. i wrote to my bank and wa...
AliExpress / electronics board e-shopping
Ja
jayalakshmi.sundarraj on Dec 2, 2018
I wanted to buy a 3 way speaker crossover network board from aliexpress and found one sold by seller H-Duby Team. I send a message asking him whether he has stock of the item for which he replied immediately that he has enough stock and he will ship within 48 hrs. So Placed order with him...
AliExpress / order number 94596708204419
Ol
Oliver Carrier on Nov 30, 2018
Hello Ali Express team, I ordered on September 14 2018, my package never arrived the seller asked me to be more patient and wait a little longer. I messaged the seller again multiple times after months had gone by and no response. So I enquired with Australia Post and they confirm that the...
AliExpress / not received the item, neither seller does want refund me / order number: 94980948986002
Te
Tekin25152 on Nov 29, 2018
I bought an item from huapu store (contact person alen fang), a month of 2 ago. I accidentally wrote a different adress, after my order I directly contacted him, he said that "aliexpress was handling the order" so he can't change the adress. However 3 days later the order was sent on...
AliExpress / phone
Ka
Kadi.m on Nov 29, 2018
Order #95955080355541 Seller does not want to send item from 11.11 sale. Ask me to cancel order and reorder at higher price. This is false advertising. Item is in stock but still seller won't send. Other customers also complaining about this seller. I contacted customer service but they said...
AliExpress / cnc 3018
Ri
Riyasha on Nov 28, 2018
Hi, I' ve received the CNC machine and it isn't functioning properly. I've contacted the seller and sent proof that it isn't working. The seller sent a controller card on October 15 and told me it would take 15-25 days. It has been more than 40 days and I haven't received anything from the...
AliExpress / tv setup box
He
Heng Yin on Nov 28, 2018
August 26, I bought 3 setop boxes from your merchant BoxTrip Electroniyx Store. I was asked to pay to merchant He Hui Min bank account directly the amount of RMB2118 bypassing Ali Express hence I do not have the order number. One of the sets was not working and was returned to the merchant...
AliExpress / 2018 hot fashion luxury watches..., order id: 93481049579425
Ha
Haphsy A. Abiru on Nov 27, 2018
It's almost four months (since 6th of August, 2018) that I ordered for these items with order ID: 93481049579425 and up till today, I haven't receive my order. I av complained severally and up till now, nothing to show for it. When I complained last month, I was told my package ha...