AliExpress
Reviews and Complaints

After one month complaining against a refund and a lot ofconversations with the customer assistance finally aliexpress denied my refund. I explained the situation many times to customer assistance and they understood it all the time but what is over them or they do not care about what cust asis transmit (cust asis is worthless) or they are there just to delay time and be funny. I sent the product with another product label (sent to me by aliexpress) and they refund me this other cheap product but not the one i sent, this means that they did not check what you send

We bought three advertised genuine makita batteries from a seller who was a "global seller “ this meant the order took months to arrive, but also we were given no chance to review the product. When all three batteries failed after only two charges we realised they were not genuine. The seller wanted us to buy their charger claiming it was needed to charge their batteries, we refused as our charger was new and it was a genuine makita battery. They then offered to send replacement batteries which we didn’t want. After three months of frustrating emails they finally said we could get a refund. This never arrived … after a month waiting we contacted ali express and they said the seller would contact us within 24 hrs … this also never happened. After another month of frustrating emails we were told"since your evidence is invalid, please understand only with your response we can help you further on this order.
So far your request will be closed for now, in case you have any question please feel free to contact our help center, our agent will help you out.”
We had not given them any evidence only to the seller and they would not tell us what response they wanted for us?! Every email we sent asking what they needed to know … we got the same stupid email reply!
If you try to escalate the issue on the aliexpress help page … you just get told to contact the seller!
There is no customer support from aliexpress use temu instead.

I placed an order on November 11, and it’s still undelivered, stuck at customs since November 25. The tracking falsely claims "recipient was not at home," while the package hasn’t even left customs. I am still trying to resolve the situation with customs and have been urgently following up, but the misleading "failed delivery" status is incredibly frustrating and upsetting.

Despite submitting multiple disputes, AliExpress rejected them all, relying on SingPost tracking from Singapore while ignoring accurate local updates from Vietnam Post. Worse, they automatically marked the order as completed and paid the seller, leaving me, the buyer, with no protection.

This experience shows that AliExpress prioritizes sellers over customers and fails to address disputes fairly. If this continues, how can buyers trust the platform? AliExpress must improve dispute handling, validate local tracking systems, and ensure customer protection.

I urge others to think twice before trusting a platform that neglects its responsibilities to buyers. #AliExpressComplaint #CustomerRights #FixYourSystem?

In this review I would like throw some light on Aliexpress.
Like doing business with any ecommerce site you should checkout few things before ordering from Aliexpress as well.
Hello All,

I read through many of the reviews and I would like to defer from many of yours negative review posted in here about Aliexpress.

I have been buying different types of items from Aliexpress from past 2 years plus. I have never faced any issues with the sellers nor I have ever lost my hard earned money. I would like to share my thoughts and experience on it, how to safely do business on Aliexpress.
1] Always select your seller wisely, by looking into their profile for rating and customer feedback. Only buy from sellers who have more then 95% rating. Speak or chat with the seller before you place the order with them.
2] Shipping details are mentioned in the product description, check properly before ordering, many of them provide free shipping but remember free shipping takes time to reach you because the item is sent via local post. Having said that, free shipping also have tracking system so you can track your shipment like you can do it for DHL/Fedex etc.
3] Quality of the product is always a gamble, whether you buy from Aliexpress or any other international eCom site. On Aliexpress no seller claims originality of the product, ofcourse there are many original China brands. My Advice, order a sample product first and then if you're satisfied order more.
4] Buyer protection: Its 100% safe guards your money. But you should accordingly act on it to claim your money if the product is not received by you at the given time. If you keep quite then the Aliexpress system will not know if you received the product or not. So act immediately.

If you have any specific questions or doubts please feel free to contact me at ***@dreamerz.co.in.

First off, I dont recommend buying technology on here at all (based off of the reviews). However, in my experience, you can find some really cute asian fashion clothes for low price and good quality (same quality you get on those high-end asia fashion sites). I have spent over 1000USD on aliexpress. All you have to do is check reviews on seller and products and you should be okay! The dispute process has worked really well for me as well; anytime an order has gone wrong (different from advertised, wrong product, etc) I have just opened dispute and uploaded photo evidence. Full refund every time! So far no problem with this. But! Never ever close a dispute if a seller messages you and asks you to. Aliexpress will solve it. I have no experience with direct customer service but this process has worked very well for me.
Some shops that are successful / my favorites:
-Loliloli shop for Lolita Princess. This shop is by far my favorite! The seller is very kind and all the products are amazing quality. I'm pretty sure they buy brand names from taobao directly and resell, which is still cheaper than importing directly from taobao since Lolioli does free shipping.
-Betterservice Tech Co., Itd. This shop has mixed reviews but all my experiences have been great. The seller is kind and their products are as advertised.
-Himifashion Official Store. Not much to say pretty much the same as all the others. Read description carefully. The seller is very nice and you can get decent quality stuff here:)
-Meow Girl. This shop is not best quality ever, but the products are as advertised and the seller is very friendly. My biggest problem with this shop is that the sizings are usually SUPER small. Therefore, you would need to carefully read description!

Well that's it for my review. It saddens me to see so much negativity for this site when I have had such positive experiences. Maybe buying clothes is such a drastic step from buying other things from this site :/

As much as so many are criticising the site, I would like to point out the following: Ebay has some ridiculous and scandaleous rules and I almost lost $31 there because of their stupid decision and a crook seller who only refunded me after I threatened him about complaining to the ministry of commerce of his country. I bought more than 200 items on aliexpress and only 2 never came. On ebay, I got scammed 9 times on about 50 items. The thing is, you must be VERY careful when checking the comments, description, ratings, etc... I would at times buy an item with a rating of 3.0 instead of buying the same from another seller with a rating of 5.0. The reason is I check the negative comments AND the positive ones. I try to see if comments that took down the rating are justified. Sometimes, they are not. Also, never buy from a seller with 0% rating. This is the sign of a scammer. About shipping, its mostly office of exchange and custom office that cause the big delay. Its sound to say that Aliexpress can't be responsible for the laziness of the guys from the above offices. I've been running an online shop using Aliexpress and I have no complaints to date because I CHOOSE carefully from WHICH seller I buy and WHAT I buy. A few tips for you:
1. Check comments on an item for different sellers. If there is a drawback with it, several sellers will have similar negative comments about it.
2. Check the item rating AND the number of purchases AND the number of comments about it. Now decide which seems better: An item rated 5.0, ordered 30 times with 3 comments (when commenting, the customer has to rate the item. So, number of comments sort of define rating.) or an item rated 4.6, ordered 5000+ times with 3000+ comments? If you can deduce what you should choose, you can minimise the risk of a nasty surprise.
3. Order is taking ages to come? Check the delivery details. If its left China, a call to your local post office should make it come to you quickly (from personal experience). Also, November and December are peak periods. Whether I ordered from ebay, bookdepository, amazon or aliexpress, everything took a lot more time than usual to reach me. Wanna buy something for christmas? Order it in September or the first week of October. After that? Well... you may have it in time for valentine's day...

Ali Express is a global online marketplace that brings together millions of sellers and buyers from all over the world in one place, as it was created to be an integrated and comprehensive for everything from clothing to auto parts.
You have to review the detailed.
Founded in April of 2010, AliExpress is affiliated with the Chinese AliBaba Group owned by Jack Ma.
AliBaba is a global wholesale online platform for factories and trading companies with bulk orders.
Then Jack Ma decided; Create another retail website targeting individuals, which is the Ali Express website.
Register on shopping sites, Sell and sell brand name products, Shop by making products.
Unlike Amazon, Noon, and others. It is just a platform that acts only as an intermediary between the buyer and the seller.
AliExpress has more than 200 million visitors per month. The number of shoppers is more than 150 million, and the number of products on the site is more than 100 million character products with different commercial standards and quality, in addition to offering commercial products bearing famous brands such as Apple, Disney, Adidas and others.
Its price sells everything that is Chinese only, and you will also find it in the official selling pages of famous Chinese brands such as Xiaomi.
*
AliExpress supports the site in 16 languages, the most important of which are Arabic and English.
Besides Turkish, French, Russian, Italian, Eastern, Italian, Russian, Russian, Japanese, Polish and others.
Supports free calling to more than 200 countries around the world.
Ali Express does not ship its products within China. It targets the outside market and shoppers only.
Letters Apps on AliExpress for iOS and Android mobile phones, easily, browse products, goods to the cart and complete their purchase, and manage your account from the phone.
AliExpress will ask you for some personal data and information to register; To track the site more for you to suit your interests and facilitate the shopping process for you.
Some city and runway addresses may be in AliExpress when you add your address, but you can manually enter them in the address or street circuit.
Refund from Refund
You can open your own business via e-mail and display it in the local market.
You can do follow-up tasks and your favorite sellers, to be able to know their new products.

I've completed almost 200 orders through Aliexpress and am thrilled with my experience! Many of those who claim shipping took too long, their clothes didn't fit, the item wasn't as described, or that the order processing took too long, need to do research before buying. My success with this website has been based on some key points I'd suggest buyers considering:

1. Check the reviews of the product before buying. Many sellers sell the same product, don't just automatically choose the cheapest seller and assume that their product will be the same as the others. If the product I want doesn't have any reviews (preferably ones with pictures of product) you have to be willing to return the item or cut your losses. In most cases I simply don't buy if there aren't any good reviews.

2. As said above, more than one seller can be selling the "same" product on this site so don't just purchase the first one you see. Reasearch Research Research!

3. Check the processing time. It states on the product page what the processing time of the item will be. Add this time to the estimated shipping time and be realistic about when you will receive the product. I try to plan way in advanced and purchase winter items in summer.

4. These items ship from CHINA people! Don't expect the receive them the next day. If you need a product asap go to the store or try Amazon. You don't get rock bottom prices and items the next day.

5. Again, these products are from CHINA. Always look at the sizing charts and NEVER chose the size you are in Canada or the US. Chinese sizes are much smaller than Canada and the US. I'm an XS in Canada but a M in china. (Yes, you will feel large ordering clothes two sizes bigger than you normally do but just brush it off)

6. You get what you pay for. Not every product on this site will be top notch quality. Be realistic. If you're cheapig out, you may get a cheap product. That being said, I've set my standards pretty low with the quality of products I receive from this site and have been blown away when the item I order comes in and looks like a million bucks! It's not always good nor bad.

Basically just be realistic. This isn't some magical site that get's you top notch products that will be at your door the next day. However, if you follow the guidelines I suggested and understand how this site works it can be your best resource for getting cheap products you simply can't find in stores everyday!

I decided to try this site only because the prices were incredibly low. Here are my real-life experiences with this site. I decided in 2022 to give this site a try and see if it was worth buying from. I decided on a Microsoft Surface Pro 3 replacement screen. Normally this screen is close to 200 but I got one on this site for 35. It took about 3 weeks to get it as it was coming from China. I was well packaged and arrived undamaged. The problem was there was no hookup wiring harness attached to the board or any instructions. I know how to replace these screens as I have done it several times; I am hard on my computers. I contacted Aliexpress and enclosed a picture of the item. Aliexpress promptly refunded me the full purchase price and did not require me to ship it back. This at least showed me this site was a legitimate site. So, since then I have ordered numerous items and had virtually no problems. The last item I bought was a Posturepedic dog bed for my large dog. The price for this in the USA is close to 200; Aliexpress sold it to me for 52.00. There were no shipping charges nor was there any TAX! They guaranteed the item would arrive in 1 week; I received it in 5 days! I do not know how long this tax-free status will stay in effect but the savings you get far outweigh any tax. You can also pull up the item you want and compare prices from different vendors to get the best prices. Read carefully the description of the item you are ordering so there are no misunderstandings. If you are dissatisfied with an item you have an Aliexpress guarantee. I did have one item that was not as described and requested a partial refund but was refused for no good reason and presently contesting it but it was not a big ticket item and I did get part of the order so not total loss. Lots of items ship free for a very small shipping charge. Large items can require large shipping charges so check shipping charges closely. The only real negative is the long travel delay to get to you which is generally 2-3 weeks although some items ship in just a week. Basically, you are getting great prices as you did on eBay 25 years ago but I imagine over time this will change. I used my PayPal account to pay for items and had absolutely no problems. Not all items have great prices but most are a fraction of what it will cost you in the USA. Aliexpress has almost any item you are looking for and if you buy online as I do, I would strongly advise you to give this great site a try. I get no compensation from Aliexpress for this review but I like to review great products and sites as well as very bad ones. As always I am trying to save you some money and preventing you from being ripped off. Have fun. The Edge

I've been ordering from AliExpress for years. They've made some recent notable improvements lately. The site now does a much better job of tracking products that you're looking for. You'll see them (and other similar items) in your general product feed. It isn't an annoying game like Temu and if you search for something, you actually get results that make sense, not like Wish which gives you a whole bunch of other crap amongst what you're searching for. Shipping is mostly free or cheap, but it depends on the item or "store" you buy from. I find most products to be of good quality. If not, you now have 15 days no questions asked free returns, this is a big improvement. AliExpress support is always there to help if you think you're not receiving good support from the merchant. Ship times are pretty much about 2 weeks, In some rare cases, less than a week. I've bought a laptop, a robot vacuum, and a $100 Android tablet as well as a pair of $250 high end headphones which I've been very happy with all of them. I've also picked up things like washcloths, soap dishes and the like for a few bucks and likewise have been happy. They have some really neat items. Use specific item descriptions when searching, but don't shoo by brand name, you won't find many US name-brands here, but I learned to familiarize myself with some quality Chinese brand names which is helpful if you're thinking about making a bigger purchase. You will find the occasional look-alikes, and I've bought a few and have been happy with the quality for the price I paid. The reviews are now genuine customer reviews and often give you an idea of the service you can expect from the merchant. Use TopCashBack or Extrabux apps to get a few cents here and there on your purchases. Also if you "favorite" a product or "follow" a store you may receive messages that include coupons (they're in the message part of the app, they dont spam your email, and you can opt out). Although they generally only get you a buck or so off your purchase, every now and then you can score a real deal on an item. Their whole coins thing is pretty much a waste of time, but you can, rarely, catch a super deal using them. I got a Logitech webcam that sells for over $100 for $25 using coins, but like I said...this is rare. Overall, it's a more civilized version of Temu or Wish with more things that actually have purpose, not just junk that gets pushed on you, and none of that "you'll lose out if you don't buy it in the next 60 seconds crap". The search function is your best friend on this site, you can find the tiniest part to help you fix something up to something as sophisticated as an Ultrasound Machine. If I'm in no rush, and I could care less if it has a brand name, I come here first. Hint: Out things in your cart and you'll see similar stuff presented as you browse.

I've been using Aliexpress for a few years and I'm a platinum member. I have probably purchased about 150 items so far. I have had 2 disputes total. 1 item never showed up and I got a full refund. 2nd item the "buyer purchase protection" ran out and I got a full refund (item still showed up some time later). I also won a freebie and long story but it got sent to my old address and the current tenant is ignoring me (not Aliexpress fault).

First off, yes, there are scams on the site! I'm a very skeptical and paranoid person and do all my research beforehand which is why I've been lucky so far. I imagine most of the people who have been scammed were not careful.

Most of the sellers find pictures online with the product on the model. These are not the seller's pictures! The sellers are basically recreating the item (for example, sweater). This is why the sweater can be just like the picture or really $#*!ty. I usually try to look for a picture of the item that is not on a model. Sometimes mannequin or just laid out on the table.

Another tip! I only buy items that lots of people have already purchased. There is an option on top to SORT BY: Number of Orders. I look through all the reviews, ESPECIALLY the ones with the photos from buyers. THIS PREVENTS RECEIVING CHEAP QUALITY.

CLOTHES FROM CHINA ARE SMALLER SIZE THAN U.S. SIZE! Chinese people are smaller! Most of the items will have a measurement of the clothing item so be careful. If I'm trying on stretchy panties, when I take them off, there are smaller size. It's the size when it's not being worn!

I also AVOID buying skincare products, medicine, and electronics.
Skincare & medicine = might not be FDA approved and might have an ingredient that shouldn't be in the country (could get stopped at customs or border or whatever)
Electronics = why would you risk buying something that could be broken? Plus these are items from China, stay away from electronics please, duh.

If there are multiple sellers selling the exact same sweater, I pick the seller with the most purchases for that item. DO not pick another seller with little to no purchases just because it's cheaper.

LEARN what BUYER PURCHASE PROTECTION is! Each item has a certain amount of days of purchase protection. You want the purchase protection to not run out of days before you receive the item. For example, if I look at my sweater purchase it might say like 25 days. If it gets to 7 days or even less, I might message the seller and request to extend purchase protection. Usually they are happy to do so. 7 days might seem like a lot but I had one seller not read my message that I sent 5 days prior and the time ran out. This was the item I received a refund for during the dispute. I showed proof that I tried to increase the purchase protection time and notified the seller well in advance on two occasions. Make sure to pay attention to the protection time! IF THE PROTECTION TIME RUNS OUT, Aliexpress automatically confirms that you received this product. I only file a dispute if I know the item won't come before the time ends (its the end of the day && usps won't come anymore && there is 8 hours left for example && seller did not extend the protection && I have proof that I requested the extension).

You can't abuse the the disputes. I read somewhere that some people dispute too much and they get banned from the website. But if you are careful like me and there isn't as much to dispute, you should be fine.

It is hard to find a live chat. I did some research and I was able to find out how but it is possible. All I remember is that I had to find the customer support option and I eventually got to the live chat. The live chat was a robot at first. I think you keep saying NO to everything they say a zillion times? Or maybe you say something else first before saying NO. I don't remember but eventually the robot realizes it can't help you at all and connects you to a live chat representative. So. Do some Google research to figure it out.

Worst case scenario (and I hope I never have to do this because I want to remain on good terms with Aliexpress) but you could always get the charge cancelled with your credit card company. I mean, at least message the seller that you would do that and see how they react maybe. It also take a long time to receive a refund btw.

Also never order things that you need right away. They take forever to arrive. NOT ALL, but a decent amount. I've had some stuff arrive in a week.

ALIEXPRESS ISN'T A SCAM. CERTAIN SELLERS ARE A SCAM.

Where to go if the chat agent is not helping. China Logistics Company posted my order as delivery failed. The package never arrived to Canada and it shows clearly on the Canada Post site (still waiting for arrival). The order shows as complete and will not allow me to click on it or reapply for refund or appeal.

For 5 days I have been talking to different customer service agents. They requested a letter from Canada Post I can not get since the package never arrived to Canada and cleared by customs.

Each time I get promises of help, but nothing happens. Even the seller was able to open the investigation and find out that the package was lost. But Ali's representatives keep asking me for the document from Canada Post signed and stamped. I was supposed to get via email and never got it.

Last Friday an agent even sent me a case ID #[protected] and today's agent tells me the case is closed.

Who can help me? Is there any way to get help? I have being a loyal customer of AliExpress but now thinking if I ever want to buy from this site. The value of the order is over CDN$ 65.00. For a few dollars order, I would not bother.

I am attaching the photos of Canada Post tracking site and their answer about this package.

Sincerely,

Anna Berdichevskaya.

My email is [protected]@yahoo.com

I placed an order on March 21, 2025 (Order ID: 1111834281100939) for mirror covers listed with the “Free Return within 90 days” label.
The item received was incorrect in color and design. After submitting proof, AliExpress approved the return and sent three emails (April 16, April 17, and May 9) saying I could print the return label. But no label was ever available.

Later, I was told:
– The seller refused to provide a return label
– My order was not eligible for free return
– I exceeded the limit of 5 free returns (which is false – I only made 1 return ever)

I was forced to pay €49 to return a €26.30 item. This violates AliExpress’s own rule that return shipping cannot exceed item price.

I demand a full refund of the €49 shipping fee or the actual return label they promised multiple times.

Purchased a bicycling helmet for my wife (manufacturer Locle). We received it and did not fit properly on my wife's head. I requested a return/refund, but even after sending pictures and explanations of the situation and risk of security for my wife, they totally refused to refund the helmet. I don't understand why won't they refund, and they refuse to admit that not all helmets fit on everybody's head, we all have different head shape and size. Helmet size can be universal, but correct fit is different from size.

My order was not received both supplier and shipper don't respond when shipper responded they told me to contact Ali express and it's been back and forth ever since Ali express refuses to credit my account or mail me a check for misdelivered goods it cost 150& in Google play card witch is not refundable I purchased 2 iPhones never came and a dress both separate orders they provided same fake foto for both products and foto of a fake house twice witch is not mine you can search mine by Google they don't match it's been months back and forth with no solution they keep asking me for proof I don't have as again items not here never arrived u also provided all shipments to my address by USPS website by day and no orders came here there lying and refuse to refund or credit my account months nows seller also don't respond in. months

I would like to know what kind of a company cannot stand by their promise of a refund if the customer is not satisfied with a product? Order # [protected]. This is the order I made on June 25, 2024. It was a gift for my husband and he does not like it. S pertaining to your company's policy, I could return and refund if not satisfied. I have tried many ways to resolve this issue to no avail. I received product on June 30. I earnestly paid for it depending on warranty. I am NOT HAPPY with the outcome of you saying this has been settled! It has not. I wish to return and refund this item. I did receive this. It has not been opened and never used. Please abide by your company's policy. If I do not get satisfaction on this matter, I will be forced to never order from AliExpress again. A person or company is only as good as their word and at this point, your company is not customer friendly! My email is: [protected]@aol.com Please make this right so I can continue to be a customer. NOT A HAPPY CUSTOMER! Paid in full thru PayPal.

I ordered a tshirt and it’s supposed to say I love jenna ortega on it and it came late and says I love jacob elordi on it I do not want this I would like my money back and the right shirt I am not happy with my customer service as i’ve been looking forward to my order and waiting ages for it to arrive I will never be ordering from here again unless I can get the right thing I ordered

Follow the list of measurements as offered on the website, but the product that arrived was very small according to the photos.
By the way, I couldn't follow the procedure for returne and refund, that's why I'm filing this complaint from here.
Oder nunumber: [protected]
Saller: SINOBUDO ONLINE Store
Order ID:
[protected]
Order placed on:
Mar 22, 2024
Payment method:
Credit/Debit card
Buyer:
TSAI SHIEN JONG
55 [protected]
Aclimação;Rua Tenente Azevedo;104, APT. 115A
Sao Paulo, Sao Paulo, Brazil, [protected]

"I recently engaged in a transaction for a canopy intended for my son’s wedding, which unfortunately was not delivered as promised. Upon raising a dispute, I encountered unprofessional behavior from the seller, including inappropriate and baseless accusations regarding my character. Despite reporting this issue to AliExpress, the resolution offered—a coupon for future purchases—did not align with my request for a refund.

Subsequent communications with AliExpress indicated that a refund was being processed and would be received within 3-5 days. However, this did not transpire as stated. I was then informed that I needed to provide evidence to the dispute team to substantiate the non-delivery claim. Due to FedEx’s policy, which allows only the seller to initiate a dispute requiring an account number, I was unable to file a claim directly. Nevertheless, a FedEx representative, upon understanding the circumstances, granted permission to send me an email confirming that the tracking number associated with my account did not correspond to any delivery made to my address.

This documentation was forwarded to AliExpress, which then proposed a partial refund amounting to half of the original cost. I contested this offer, considering it unjust, especially given the impact on the wedding event. Despite further discussions with AliExpress, I have been advised that additional information is required by the dispute team, and communication on this matter has been delayed until the 16th. I have been assured that my funds are secure and will not be released to the seller; however, the funds remain with AliExpress and not returned to me, causing significant stress and anxiety. The ongoing need to engage in multiple discussions weekly to reclaim my funds has been a source of considerable emotional distress.

Being a household with an average income, I would give someone the shirt off my back if they needed it, as that is the kind thing to do, which makes it disheartening that I have to go through so much to contend with a large corporation for the return of $88.97. The experience with this company has been profoundly upsetting, to the extent of affecting my physical well-being.

17/05 17:13

Order information
If you want to change your order info, leave a note to the seller. Your requests cannot be guaranteed but the seller will do their best to meet your needs.
Order ID:
***
Quantity:
1
Total:
US $336.00
Name

20/05 20:53

Hello, we had shipped the printer to our shipping company yesterday, and will ship the scanner from USA warehouse, and why do you want to cancel the order?
21/05 00:15

I thought the virus would interfere with fulfillment of the order.
The message I got from Ali seemed to indicate the order might not be completed. I didn't want to wait for a week to find out I would have to find another printer.
21/05 01:17

Hello, the package will arrive to the shipping company tomorrow and then they will handle it and update the tracking number. There will have no interfere from the Virus.
21/05 03:32

Ok, continue with shipment. Do I need to do anything about my request to cancel the order? The message from Ali had me confused.
21/05 04:05

Ok, you don't need to do anything.
21/05 10:48

Thank you
Yesterday 02:47

This does not appear to be the printer I ordered The picture shows a single extruder printer. I ordered a triple. A three extruder printer. I do not want the single extruder printer at all. The ad showed a triple extruder printer. If you sent a single extruder printer I want it returned with a full refund.
Production Information
Combination sale-NEWest HE3D EI3 single autolevel 3D printer diy kit, adding open sourse 3D scanner DIY kit
US $336.00 - 336.00
Do not send me a single extruder printer, take it back. I will refuse the shipment.
Yesterday 02:58

This is Not the printer I ordered. I ordered a triple extruder he3d ei3 triple extruder printer. Recall this shipment if it is not a triple extruder printer. I can buy a single extruder printer anywhere for half the price. Cancel my order and return my money.
Order Number #***
Combination sale-NEWest HE3D EI3 single autolevel 3D printer diy kit, adding open sourse 3D scanner DIY kit
SHIPPED
US $336.00
Stop this order.
Order Number #***
Combination sale-NEWest HE3D EI3 single autolevel 3D printer diy kit, adding open sourse 3D scanner DIY kit
SHIPPED
US $336.00
This is a totally misleading ad. The latest HE3D EI3 printer is not a single extruder printer. The latest HE3D EI3 printer is a triple extruder printer. I do nto want a single extruder printer. The only reason I ordered the HE3D is specifically because it was a triple extruder printer. CANCEL THIS ORDER.
Return Return Return
A little bitty picture I cain't even see on my phone withthe exact same name as a triple extruder printer. When I saw it on my pc I was outraged. Stop this order.

Hello, the picture and the title are all right, it is the single extruder printer.no one mislead you. Now the goods had been shipped, i will confirm with the shipping company whether it can be returned.
If can't, we have no any way also.

This is BS. I want a complete refund. You showed apicture of a triple extruder printer and switched it to a single extruder printer. This is fraud. I will not accept this printer. I want a total refund.
I will refuse this printer It is not what I ordered. Take it back I will report this to Aliexpress. I will contact every 3d user I can find and tell them about your misleading sales tactics and bait and switch routine. I want a refund now.
Do not try to defraud me.
I will cost you and Ali a lot more sales than you will win by cheating me.
I have a good rep on Amazon and I will contact HE3D and let them know how you do business. I will inform people of how you work. This will cost you.
NOTE: The message has not been sent. Please be aware that you are required to comply with local laws & policies.

Hello, i can understand your mood. But no one cheat you.the picture and the product title are all right in our store, only you made wrong order for mistake.
I just confirmed with the shipping company, the shippment can't be returned now.
So i think the best way is you receive this printer, and buy the upgrade parts for triple printer again.
If you refuse the goods when deliver, we can only destory it, because the returning fee will be very very high.
We can sell you the upgrade parts for triple printer at a discount price.
Yesterday 04:15

I want the HE3D EI3 triple extruder printer I ordered. I ain't paying you a dang dime more. Either send me the HE3D EI3 latest model triple extruder printer I ordered or send me a return shipping label and a full refund. I have begun spreading what you did on the inet. You will have to close your website and start a new fraud under a different name. You and Ali will lose a lot of customers if you do not set this straight.
I am putting my account of what you did on every He3D web page I can find. You ain't gonna make much money when I am done with you.
You are all over the web.
I may not get my money back, but I will get my money's worth out of you.
The longer you make me wait the more I post.
Yesterday 04:33

Ten more posts, personal pages and all.
I can do this all day. Return shipping label and a full refund. You've proven you cain't be trusted.
Oh well, adios I'll start again tomorrow.
Yesterday 05:28

If you don't want to solve the problems, you can continue, please go ahead.
Yesterday 14:03

I want to solve the problems but you have proven untrustworthy. I gave you the opportunity to stop the shipment, you refused or failed to do so. I have given you the option to send me the printer you advertised or send me a return shipping label and refund my money. You have only offered to charge me twice for the features you advertised that I have already paid for. Do business honestly or suffer the consequences. I have since seen many many posts and videos challenging the quality of this printer. Refund my money.
Yesterday 21:44

Hello, firstly, i want to stop the shipment for you, but the package had been exported, we can't take back the package from the shipping company already, we have no any way also. Hope you can understand.
2)you had been saying the printer i advertised, no matter which printer we advertise, i think there is nothing with you. You ordered the single printer adding the scanner, the picture and the title are all show that, and you also paid the money for single, not for triple.
3)even if you want to return the printer, you need to pay the return shipping cost and send it back to us, because you made the wrong order.it is not us to give you the shipping label
Yesterday 21:50

The price only for triple printer is $326, you can see on the webiste.and you paid us $336 for the single printer and the scanner, only the scanner worths $139.
So now the best solution is you buy the upgrade parts for triple printer again.or if you don't want to pay money again, we can remove the 3d scanner from your order. That is, we won't ship you the scanner, instead of shipping you the upgrade parts for triple printer.
08:07

That solution forces me to pay $10.00 More for the dam Single extruder printer than you charge for a Triple extruder printer, and, AND you want me to pony up extra to convert a Single extruder printer that's been laying around in your warehouse, unsold for the last five years. You honestly want me to believe that adding triple extruder parts to a what five, seven? Year old single extruder printer with a five, seven year old motherboard and processor will some how convert it into the equvalent for a triple extruder printer that hit the market only a year ago. ASSuming the parts you send are even compatible with the five year old Single extruder rinter you have tried to push on me.
08:13

What kind of rube do you take me for? You post a misleading and phony ad for an obsolete printer you cain't give away, a printer so old that if I return it untouched and unopened, you won't even try to sell it, you'll just destroy it because you know it is worthless to begin with. You won't sell an honest product, so you want to Rube Goldberg your way out of this mess. NO I want my money back so I can buy a real printer from a reputable company.
08:43

I just called FEDEX abd they checked for all packages coming to my address from China. Fedex said there is NO package coming to my address from reprap.cn or Aliexpress, at all. Fedex says you haven't sent them a package addressed to me. Fedex says you haven't even printed the label. Fedex says I have no, nada, zip zilch, bupkiss packages coming ot MY address form anywhere in China. You misrepresented the product you are selling as the NEWEST, your caps in your ad, HE3D EI3 printer. You lied about shipment of that package. You lied about being able to stop shipment of that printer. You took my money under false pretenses and you will tell any lie to keep my money.

To Aliexpress customer service.The goods received are not what I agreed upon

The goods received are not what I agreed upon

Refund

I want to cancel order

Teh printer as listed on my account is Not the printer that was advertised. reprap.cn is trying to push off an obsolete Single extruder 3d printer as the NEWEST, caps form their ad HE3d EI3 printer when I know there is a newer triple extruder HE3D EI3 printer being sold.

08:55
This is not the printer I ordered, this is not the printer I wanted. This printer wa falsely advertised as the NEWEST HE3D EI3 3d printer and it is Not. Further, reprap.cn claims the printer they are trying to foist on me has shipped, Reprap.cn claims they cain't stop the shipment. I contacted Fedex to try and stop this shipment form my end. Fedex told me that there is no shipment coming to my address from China, at all. NO package from Aliexpress, no package from reprap.cn, period. Cain't stop the shipment

09:01
Fedex says that reprap.cn ain't even created the dang shipping label. Reprap.cn is telling me any lie thy can to keep my money. I want my money back I do not want this five year old printer they have posted as the NEWEST HE3D EI3 3d printer. There ad is so misleading, I was so certain I had bought a triple extruder HE3D EI3 printer, I was so certain I was having riple extruder HE3D EI3 printer delivered that I went on Amazon and bought three different kinds of filament just to try it out. I have three kinds of filament in my garage waiting for my triple extruder HE3D EI3 printer that reprap.cn has cheated me out of.

Dispute

09:12
I did not order this printer. The printer advertised was the NEWEST HE3D EI3 3d printer which I happen to know from my research is a triple extruder printer, not some five year old obsolete Single extruder HE3D EI3 3d printer. reprap.cn told me the printer has shipped. Reprap.cn told me they cain't stop the shipment. Fedex just told me I have NO shipment coming to my address from China. Fedex just told me I have NO shipment coming to my address from reprap.cn, period. Fedex just told me that reprap.cn hasn't even created the shipping label for this order. Reprap.cn has told me every lie they can to steal my money. I do NOT want this cheap, obsolete 3d printer. I want a refund. I want my money back.

Dispute

10:05
Fedex confirmed that I have No shipment to my address in their system coming from China, not from Aliexpress, not from reprap.cn, period. I believe reprap.cn Knows the people who ordered this five year old obsolete printer are starting (to) take a closer look at exactly what they ordered and realized it ain't the NEWEST triple extruder HE3D EI3 3d printer. reprap.cn started getting cancellations, and they put up a phoney report of orders shipped on Aliexpress to stall customers bailing on this piece of crap obsolete 3d printer and giving out a boatload of refunds. They got a whole net full of fish whose money reprap. Can don't want getting away.

I purchased a birthday present on Aliexpress approximately on the 19th of February 2024. When my friend received her gift and described it to me, it was not what I ordered and the product description was misleading. In mid March, I contacted customer support and the seller at Aliexpress and have been met with continuous resistance, even though the seller offers refunds. Aliexpress customer service is extremely poor and they offer no support, only challenges that I can't meet eg my friend does not have the original packaging that the item arrived in so I can upload a screen shot of the packaging. I have uploaded a screen shot of the item purchased but this information is insufficient according to Aliexpress customer service. This dispute is ongoing with no contact effort made by Aliexpress and I may have to resort to PayPal to end this dispute with a full refund.

I orfered on the 1st of March but 3 days later it still hadnt shipped, i contacted seller who informed me that my order was lost before it was shipped, i contacted aliexpress who told me not to worry and to patiently wait until the 13th because its got to the 13th to ship or it will automatically be closed, its now the 18th and they still havent closed it or refunded me and customer services dont help at all

I purchased a flower wall from a seller on Aliexpress on 28 October 2023. The wall I received was nothing like the image shown and I have been disputing it through the seller and Aliexpress ever since. It's now 6 March 2024 and this is still continuing with no resolution. Continual attempted conversations with the seller asking for a resolution, they simply respond 'the order is being checked'

I have contacted Aliexpress through the chat and spoken with an online agent at least once a month. They have all promised to resolve and escalate the dispute. But still nothing has been done. I am appalled, frustrated and angry. You can clearly see from the image shown on the listing, which I expected to receive, and the images of the wall I received that it's poor quality and nothing like the image in the listing.

Order number : [protected]

I had returned the item and spend my money to return it. And it’s now been sent back to me. The seller and the AliExpress customer service both ain’t helping me to get my refund. Hence I’m making a complaint I want my money back £81.10. I’m very disappointed I have contacted the customer agents every month since august 2023 and no one helped me they keep closing my query.

My email is [protected]@gmail.com

Selrida Berne

I bought some clothing items from Ali express. I waited 2 weeks and I got an email saying my things had been delivered, however there was no card left in my mail box and no items.

I wrote to Ali express stating the same however they emailed me stating that as I had no proof they would close the matter!

I don’t u der stand how I would have evidence of something not arriving it’ll it didn’t arrive! I mean, would they want me to send them a picture of nothing labelling it my proof?

I purchased some size 3 extra large fluid prevention socks from the Aries Store through Ali Express. I received a pair of small socks that don.t even fit over my feet Aries store had a chart to show which size sock to buy which I used.

I placed a claim because this product is definably not what I ordered' and are total useless to me; I included pictures of my leg size and a screen shot of Aries Sores size chart .How ever Ali express has rejected my claim saying there is not enough information for a refund. I am not impressed at being coned and expect a fully refund . . They can have the socks back at their expanse .This company is just cheating buyers.

Hello, I made a purchase from you and I canceled it and I reordered the same thing. However in the second time the app showed a message that the payment cannot be made but that amount has been deducted from my account. The issue is there with the second payment. Please find the below reference numbers that I found from my bank (S8563766,S8566604). Please pay your attention to this and help me to fix this by returning the money that is deducted from my account twice.

Thank you,

Best regards.

Read first

order number : [protected]

I have returned the product even without opening the parcel and seller has received it https://mygls.gls-portugal.pt/e/904236125/28806/en

But, I did not get the refund and the dispute closed. I have lost 30 euros & the keyboard also. So, I do not want to do any transaction more with aliexpress. There is no direct way to communicate with aliexpress human support.

My orders and disputes were closed without refund for products not received because of the failure of GFS EXPRESS. IF ones has to search on Google about this courier company then they will understand that many people have had similar experiences with GFS EXPRESS.

The issues all started when AliExpress started using GFS EXPRESS as a newly listed courier company to deliver the packages on behalf of AliExpress. Since then all packages were not delivered to my address even though other courier companies had delivered previously and currently. The excuse is that my location is outside their service location. Since then some of my orders has been refunded. My issues is that even after numerous complaints with the sellers about my experience and asked them to complain to AliExpress because it’s difficult to reach a live agent on the help center of AliExpress. AliExpress is not updating the tracking and follow up with the courier company. AliExpress and sellers ask me to contact the courier company to track the package and for them to provide me an official letter for non delivery and GFS express always refuses and directs me to track the packages on their tracking system. Even though I send screenshots of GFS EXPRESS tracking for my disputes that the packages are returned to warehouse of AliExpress , AliExpress should know exactly what is happening with the packages as they and their contracted courier company are he ones responsible for delivery and return if not delivered.

Other online retailing platforms protect the customers but not AliExpress.

Unfortunately due to my and hobbies I can only find the products I need at a good price on AliExpress and that always takes me to their platform. I always as the seller not to use GFS express and they assure me that they will contact with AliExpress and request other delivery services but AliExpress does their own things and my packages are not delivered. I am now continuously trying to get my money back since 2023.

[protected]

[protected]

[protected]. Received wrong item

[protected] Received wrong item

[protected]

[protected]

[protected]

[protected]

[protected]

this company should not be allowed to sell there products they do not protect there customers they do everything to scam there customers , i have been mislead and sold a product that does not match the number they said would fit , but in reality the number did not match there board, it was different then mine, , so seller once i told him he was not interested in helping me kept saying send product back, so i did now seller will not answer my repeated texts messages, so this company cheated me, i paid for a product the was no use to me and i even paid 30. dollars to send the product back to them, and they still tell me nothing they can do, what a bad company this is , worst i have even seen !

Please see attached photos for tracking number of the returned item & ali express refusing to refund me.

I bought a motor it was faulty & caused a fire burning out all the wiring in the device which cost me £30 to repair.

I was told to return item when they should have said Bin It! Photo of royal mail postal receipt shows the tracking number of my return.

Photo of Tracking shows they received it & signed for it

2 Photos show they refused to refund me

After they said return item & i proved to them they received it.

I have got items week ago and have rapidly reported on the products as it is my right to do so. I explained the amount that I received, in description it’s written 216 pieces but me I received 9 packs inside one pack there’s 8 cards so in total it is 72 cards not 216 cards as described. Help me out with these issues as it is my first order, I don’t want to have bad taste and beginning in your platform.

The seller asked me to cancel the dispute in order to re-send them to me and also to pay 1$ extra. As sellers require money before delivering products, me I require my items after paying the fees included the shipping and customs fee.

I am the most person loosing. It's seller or store that sold the items mistakes. i paid once and I didn't get my products once.