AliExpress
Alibaba Group
№ 699 Wangshang Road, Binjiang District
Hangzhou
China - 310052
Hangzhou
China - 310052
Customer Service
| +86 571 8812 6600(China) | 69 60 |
| +1 408 748 1200(USA) | 63 86 |
Complaints & Reviews
When will I receive my order.
Reynold Thompson · Mar 25, 2020
On the 20th January 2020 at 21.04 PM I ordered a 1/2 shank wood cutter Router Bit 45 degree from NK Labware & Factory Store. It is now 25th March 2020 and I have not heard or received any thing from them.
Find out where the order has been lost and when I will receive it. $24.02 has been paid through Paypal.
Order Number [protected]
Regards
Reynold Thompson
A complaint against Naqel carrier for delivery in Saudi Arabia — delay the shipment more than 6 days inside saudi arabia
شكوى · Mar 24, 2020
To the ali express administration, I am very happy to buy through your website and am also grateful for your high-end dealings, but I find a big problem with the delivery company...
BN40- Redmi 4 Pro, China — I was Charged for the Order but the order never appeared into my account!
Lt Ntan · Mar 18, 2020
I placed an order on March 5. 2020 and got the order number [protected] via a verification mail of transaction. I got charged for this order but when i got back into my account 10 Days after, to chek tracking, there was no order on my acount. Didn't receive any e-mail from Aliexpress and when I contact the seller they said they didn't have any order from me. I tried to contact Aliexpress but Eva ( automated customer service) couldn't help at all, I tried to reach for Live Chat with a Human but still nothing. Verification came through this mail adress : AliExpress
Desirable solution : Completion of the order first, if not possible get a refund.
Order 8003926164091628 — Unit does not work and seller will not replace
grahamjb · Mar 17, 2020
Order [protected] for a KINCO Automatic battery charger.
This unit stopped working within two weeks after it arrived.
I have been in touch with the supplier and they say it has to be repaired at my expense and they will not replace it or refund my money.
I am an electronic Engineer and this has a faulty circuit design and will always go faulty.
Can you arrange a refund of my money for this defective charger please
Regards
Graham Barron
I am complaining because I have not received my order and the seller has confirmed that the order has been delivered
MohammadReza Modarres · Mar 17, 2020
I am complaining because I have not received my order and the seller has confirmed that the order has been delivered
Order ID [protected]
Please return the money back please
Drill Press Vice
Rick Rivers · Mar 12, 2020
Orderded drill press vice order #[protected] . Received package tracking # LW535666005CN. Opened package to find heated mirror #SKU387432-[protected] PCK also listed as XSA-001 LH which stands for left hand. Entered a dispute sending photos of packaging but not mirror itself because the photo of the mirror was over 2 mega bites and would not transmit. Received a reply that dispute was denied because they did not have a picture of mirror to compare with the vice. I will submit photos of each tomorrow but they should already know this from the SKU #. The other problem is that after waiting for shipment that I be given 3 days to resubmit evidence.
Doogee s90 phone
Tekin k · Mar 09, 2020
Hello,
My problem is about doogee s90 . As you know international phone warranty is 1 year. I'm suffering to get my guarantee claim for 6 months. Every time that I contact aliexpress system misleading me. I got my refund as compensation but I just want my right not compensation. Some of help center workers says me I got full refund but I paid 275usd (65usd via my credit card, 210usd aliexpress pocket). 65usd refunded as compensation but as the attachment you can see the phone is useless. It seems I paid 210usd for nothing. Most of workers quit conversation because of they couldn't understand this payment method.
As you can see I'm suffering for 6 months.
I suggest you to don't buy phone on aliexpress.
Aliexpress took money, but never sent goods
Barbara8p · Mar 08, 2020
Order Number: [protected]
The tracking number RU500503165HK provided to me does not contain any tracking information except - "Shipment canceled."
The store did not reply to any of my messages.
I tried to open a dispute, but the site threw an error every time I tried.
I repeatedly contacted the support service via chat and survey - no help was provided to me, only empty promises of compensation.
I spent $ 28.95 and a lot of time talking with support in an empty - I received nothing - neither goods, nor a refund, Aliexpress appropriated my money.
2020 Ivory Muslim Wedding Dresses Long Sleeves Lace Satin Pearls Vintage A Line Saudi Arabic Women Formal Bridal Bride Dresses
Issa1 · Mar 07, 2020
The seller destroyed my wedding plan and AliExpress is not responding
Before I placed the wedding dress order I confirmed with the seller about the wedding date and I followed up with him during the time, I placed the order on 16/1/2020 and made them aware the wedding date will be on 8/3/2020, they promised to send the wedding dress before the date, I send them many messages during the time and the replied every time don't worry, don't worry.
I had an argument with my girl about ordering from China and we stopped the wedding because there is no wedding dress, today is 7/3/2020 and no sign from the tracking number or the shipping information.
Yesterday I sent a message to AliExpress but no answer.
This is the conversation between me and the seller from the first day.
Please look to the last reply after don't worry don't worry which make me very angry
NO wedding, Lost all the money I paid for bookings, very stress, very angry
Me on 16/1/2020: Good morning, My wedding is on 8/3/2020 and I wonder if you can guarantee the delivery before this date and would like to know if you have a matching Veil and scarf( Muslim hijab) Thank you
lakshmigown Official Store 16/1/2020 : yes, times is ok, you can get it in times, don't worry
Me on 16/1/2020 : thank you, I will place the order now with the right size please don't forget the shipping date and the free veil, Thank you
Me: HI, Any update please, the wedding is coming very soon
19/02 13:12
lakshmigown Official Store on 21/2/2020: : it's customizing, don't worry . when times you need it ??
Me on 21/2/2020: As I told you first message, the wedding in 08/3/2020
lakshmigown Official Store on23/2/2020: i am ask, wait
Me on 24/2/2020: please let me know
lakshmigown Official Store on24/2/2020: we will send it end of this month, don't worry
Me on 1/3/2020: Hi, Today is 1/3/2020 and you still didn't ship the wedding dress, we are started to be very worried, as I explained to you many times the wedding will be on 8/3/2020, this is will cost us a big damage in our wedding plan if we don't receive the dress before this date. please let me know where is the dress now? thank you
lakshmigown Official Store on 1/3/2020: don't worry, your dress ok, tomorrow we can quality control, . then send your order, thanks your patiences
6/3/2020
Me on 6/3/2020: Two days left for the wedding and no tracking available for the wedding dress, we all under stress and we have a big problem could lead to cancel the wedding if the dress not arrived. I discussed the date with you before ordering the dress and can't explain the big damage you cost in our life.
lakshmigown Official Store on 6/3/2020: now shipping times can't control, please understand,
please give shipping company more times.
LED ceiling COB Downlight Dimmable
Edgarh · Mar 05, 2020
Order NO.: [protected]
Merchandise not received by the buyer. Aliexpress was unable to provide a valid tracking number for the postal office of United States. Without that number it is impossible to start a dispute with the United States Postal Office.
I requested full refund of my purchase. Aliexpress is trying to keep the money and don't refund it. This is very easy solution of Aliexpress and to loose a customer of several years.
Unauthorized Transactions
Bhool Chand · Mar 04, 2020
This is to inform you that there 3 transactions are took place on my Master Card. Where I contact
Thanks & regards
Bhool Chand
Refund (Order Not Received)
4anant · Mar 03, 2020
Order No. [protected] / Tracking No. RB887687715SG / Amount. 245$
01. I brought this From Alliexpress and due to some issue my Custom returned this parcel to it's original sender.
Now I don't receive this product and my account deactivated by aliexpress,
So due to deactivation of account I am not able to open dispute & not able to claim my refund.
02. Also, I made several requests to Customer Service for my account activation and refund.
But no reply getting from Alliexpress. Since last 15 days I have been taking to Customer Service
and they always tell me wait for 2-5 days and I am waiting but no reply getting from alliexpress.
Now I feel like they all are made this fraud to me.
My very last communication they provide me below case ID to follow up.
Account Reactivation Case ID: [protected]
Refund Request CAse ID: [protected]
Please help me to get my refund.
Givenone franchise store: botanical sunscreen tinted face mineral lotion, broad spectrum, water resistant, spf 50
Jayanshi · Mar 02, 2020
My order number is [protected].
The seller did not send my item in the 60 day buyer protection period. Then he extended the period by 20 days, I still did not get my product. I opened a dispute but he closed it. I never clicked "Confirm Order Received" but somehow the order is finished. Now I am asking for a refund but he is not giving my money back. I cannot contact Aliexpress anymore because the order is finished. The seller is only saying that he will send product again, which I don't want.
AliExpress !!!
peter howard · Feb 24, 2020
I purchased some goods late last night, paid for the goods and all seemed fine. today i realised i needed other bits so logged on and ordered and paid for these.
Now when i log into my account i can only see the items i purchased today, my bank shows i paid for the 1st lot of goods so where have they gone, why can i not see them in my account ??
Have you just taken my money and run away with it ??
I will NEVER be using you again if this is not resolved.
Aliexpress, syoonjet Store — Impresora A4 DTG
Jrey69 · Feb 24, 2020
I have a complaint about a store associated with you syoonjet Store, I placed an order for an A4 DTG printer and they tell me to wait at the end of the month for the Corona virus problem, today I receive a message in which they tell me that printer is out stock more than a month ago, but when I made the purchase I said that they had now they do not have because they want me to buy one with the highest price, that type of deceptive sale can not be allowed make the customer waste money and time
-
Updated by Jrey69 · Feb 24, 2020
have a complaint about a store associated with you syoonjet Store, I placed an order for an A4 DTG printer and they tell me to wait at the end of the month for the Corona virus problem, today I receive a message in which they tell me that printer is out stock more than a month ago, but when I made the purchase I said that they had now they do not have because they want me to buy one with the highest price, that type of deceptive sale can not be allowed make the customer waste money and time
Lvron
Maciasjames · Feb 21, 2020
I ordered a watch by mistake and immediately cancelled it. It was charged to my card and have yet to see a refund. Not even a response! Nobody is speaking with me or attempting to give me my money back. These people are going out of there way to ignore me and give me an automated response when I try to submit my complaint. I really hate to go back to wish but at least they will respond very quickly. These people at AliExpress are unprofessional and need to be dealt with. I would say they were dragging their feet and taking their time but they are to lazy to even look at my account or even give a damn about my issue. I need my voice to be heard. Their refund policy is a joke! So much hassle for a one second mistake of ordering from that pathetic website! For shame
Shenzhen GTK Power Batteries Company Store — lithium batteries
Sparra · Feb 19, 2020
Dear Sir / Madam. We ordered 2 x 12V 200Ah Lithium li ion batteries pack built-in BMS for solar system/electric boat/energy storage system/RV/solar panel+charger
(Lori Law) Shenzhen GTKPower batteries Company Store in April & received them approx. early June. They were ordered for a campervan which was completed in late October 2019. The campervan was completed and was sent to an Auto Electrician to wire up the batteries plus the all the electrical system. The Auto Electrician contacted me to say the batteries will not hold a charge. I have had them tested by 3 of the largest lithium battery suppliers in Queensland and every time I get the same answer and was told they are not 200 AH batteries because there testing say they are around 70 AH plus the BMS ( battery management system) is faulty. There weight is half that of a genuine 200AH battery. I have been in communication with the supplier since last November but nothing has come of it so at the moment plus I have needed to fit 135 AH gel batteries($700) in the van so I can use it which do not perform but I cannot afford to buy more lithium batteries . I'm in my seventies and this a huge stress on my wife and myself so please help us. Regards Stuart Ellick
order [protected] out of stock but no money back!
Framemanager · Feb 16, 2020
Hello,
on January 27, I ordered sofa covers from the "TVPP store" order number: [protected] .
The covers are not sent, I wrote to them via the Aliexpress messaging system. They replied to cancel my order. What I did (cancellation for lack of stock).
I had been charged on my credit card for 26.40 euros! Not receiving this return amount, I wrote to the seller again who did not answer me and did not even bother to read the messages. It is written "unread" in the mailbox.
Where is my money? At Aliexpress or at the fraudulent seller?
Can you inquire about this order.
I just want a refund for the item that was never sent!
Thank you for your reply.
Serge D.
Client number : be1142877554zmjg
delay in shipping and delivery
IndiraT · Feb 11, 2020
I have made an order on Ali express on 14 of January, till now i don't have any updates and the seller is nor responding.
I understand there is being a holiday-Chinese New year but it is ended almost 10 days ago.
I have made an order while they run the sale and discounts. Why do you run promotions if you can't then ship on-time.
When i made an order it was mentioned that my goods will be delivered 10-25 days. till today is almost a months with no feedback.
I can't open the dispute as the items are shipped, but the tracking says that the items are still in the country of origin.
I was trying to contact customer service, but no help and useless. it is just an automated response saying that i need to wait for the end of processing time. What the seller did is just extended the processing time and protection. i need to get my items ASAP and this is not helping. I won;t order anymore from China using Ali express. There are many websites like Banggood with very fast delivery.
diamond selector ii - order number #[protected]
Arthur Borerwe · Feb 05, 2020
I ordered 1 item only. Payment for this product was successful on 5 February 2020 and the item purchased still has not been shipped. Order status is giving Awaiting Payment.
I made 2 attempts in making payment. The first attempt failed to go through because in the Alibaba register had expired. The second one was successful. I expected to receive a notice to advise that the item had been shipped.
Why is there a shipment delay when payment was acknowledged ?
shoes
Antoine BIYIHA BI BIDJOKA · Feb 04, 2020
Dear friends of Aliexpress
I am a regular and loyal customer of Aliexpress. I ordered 2 pairs of shoes on the ID [protected]( £42.56)and [protected](£41.66).
I received the shoes. Very pretty shoes but they were big. I contacted the seller and we agreed to send them back so that he will resend me the shoes in size 43 EU as soon as Aliexpress confirm return of the shoes.
I sent the shoes back. Instead of resending me the shoes in 43 EU size as agreed with the seller, Aliexpress refunded me £0.01 for each pair.
I am requested ful refund please, so that I can order the same shoes in size 43 please.
Regards
Antoine B.BIDJOKA
pudcoco brand cute crib cot rattles
Dehradoon · Feb 03, 2020
I have ordered the rattel from seller and I was getting discount from ali express for being first time shopping. I used the discount and ordered but seller cancelled my order because I was having discount. And they don't want to sell with discount. Weired. And when again I ordered with full amount with no discount it was accepted. Is this not a cheating by seller. I recommended ali express to my friends as well but after this I told everyone not to do shopping from ali express. Because of the seller ali express is loosing its customers
Look forward to hear from you
product stopped working
Gary Farrar · Feb 02, 2020
Bought this "order no [protected]" vpecker e1 obd2 car scanner wifi professional diagnostic tool £195 after I got the item I was having problems with it so complained about it and got part refund £39 from the seller, about 3 weeks later it stopped working, the seller told me to send it back for full refund, I did that>>>>> https://www.royalmail.com/track-your-item?spm=a2g0s.imconversation.0.0.23083e5fvI3sTa#/tracking-results/RY087339761GB They have the item back now and now no communications from them, I have contacted the help on aliexpress 4 times now with a promise to sort this, they keep telling me I got my refund £39, I keep telling them I am wanting the full refund for the item I sent back "please see royal mail tracking, I keep telling them to look at all the messages I have sent to uobdmall store in my account but they tell me they cannot see them as they are not authorise to do that. I know I got my part refund £39 for when I had the item still at my address and was happy with that, but when it stopped working and sent the item back for a full refund this is what I am trying to get back but they keep thinking it is for the £39 part refund, please please can you help on this mater.
customer service/ordering service
Ernest.T · Jan 31, 2020
First of all went to live chat for support and to deal with an issue.After explaining the issue, was asked to make a screenshot of the issue, and i told them to wait a few minutes till im gonna make it, in in that time he left the chat (Rude and unprofessional)
Second time i went to live chat, "Luke" the advisor had poor English and didn`t actually resolve anything, just repeating the same thing and was hard to understand really.So i asked him to email me the management direct email to me, he confirmed that and said i will receive the information after the live chat will end, and in the next 2 hours i received an email without the stated request for the management email. (Rude by giving false information to customer)
So that`s one issue about the customer service itself, now the main issue
The main account panel with all the addresses i may contain, is required to fill in in English specifically, when trying to order an item for my friend, not myself, im allowed to freely use the delivery option to the stated address, and if i choose the Self-Pick up option it states that i need to change the receivers name into Russian, but when you press "OK" and fill in the name In Russian it doesn`t accept it, stating to do it as in the example in English, which doesn`t work as well and isn`t accepted. So that`s one of the main issues, that the system doesn`t work properly for the Self-Pick up option. Futher more when you asked to change the name into Russian, besides the name, they are asking to fill in sensitive private information(ID information) which is unacceptable, since im purchasing it from my account where they already got my personal information, and asking me clearly sending an item to another person, for this persons sensitive information, which is totally unacceptable ! Since how would i manage to obtain another persons ID information, and how would that be legal? So this is totally not safe and very doubt the fact if it`s legal on Aliexpress behalf, to ask a customer to provide a totally random persons sensitive information!!!
That`s about it for now, i wanna hear an answer on this issues as soon as possible
- customer service
-system Name change issue
- and how legal is it to ask a customer for another persons personal information
Sincerely Ernest.T
fake payment
Deborah Hopkins14 · Jan 29, 2020
i thought that i had placed an order on aliexpress,
the amount of 36, 35 was taken from my bank account, under the name of PPRO Financial LTD,
account number IBAN.BE44735045712145
There is no history in my Aliexpress login of any order being placed.
After hunting online, I have now read of many other people being scammed in this way, also thinking they are ordering from ALIEXPRESS, and also paying their money into the same bank account as I did.
Please take action on these people hacking your account.
I will not order again from aliexpress, I have just lost a hard earned 35e
D. Hopkins
2019 new outdoor men running for men jogging walking sports shoes
Mani-m370 · Jan 27, 2020
Hi there.
I have bought a pair of running shoes from this store aliexpress. Seller shop name >senta official store.
I have not received my item.
My address is 12 arran Avenue deans south. The seller has only used deans south as an address for me. Soo when the item arrived at local post office, they returned it instantly. Here is the tracking number. GV037735844GB.
If you look the tracking up it clearly states it been returned but some how Ali express system thinks it's has been delivered. Aliexpress think there system is full proof and nothing can ever go wrong with there system when it clearly has. I have spoke with a number of agents at customer service for Ali express and they were not help full. I have tried contacting seller but he will not respond. My local post office will not give me any sort of evidence to say it has been returned because the tracking shows it has not been delivered. I have been at this for few months now and getting nowhere at all. Ali express is not helping as there process they have in place on very very poor. Ali express customer service don't even have the tools to share the knowledge with the team as everytime I contact aliexpress I have to explain everything to them.
I could not open a dispute because there is no option to open a dispute under item not received as the system thinks it has been received when it impossible for me to have received my item due to address being wrong. Soo I could only open dispute under item received but not as described.
Can you see my frustration here ???
This is really poor service and caused me nothing but stress. All I want is my money back and will next use Ali expires again.
I have already stoped all my business from Ali express for this reason. I use to drop ship but now stoped using aliexpress due to this issue. Of this is how hard it is to get my money back then it's not a good company to work with. Order id [protected]
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Updated by Mani-m370 · Jan 27, 2020
Please use the tracking and search on internets don’t use aliexpress as there system is very poor and not reliable to tell the truth
other product came, I ordered i500 tws bluetooth
raghu jadhav · Jan 23, 2020
Dear Sir
My Name is Raghunath Jadhav from Inida, I have ordered the i500 Tws bluetooth [December 22nd 2019]. order Id: [protected], Today i get the parcel by postel. But its comes with poor palstic packing & am Realy shocked inside the pack is small cigarate packs. i worryed about the my item. Since am your previous customer, I attached the proof of photocopy file which i have ..i Requesting to you.. kindly Guide me.. Waiting for your Reply..
Thanking you..
order id: [protected]
slo302003 · Jan 21, 2020
Shop5261184 took my money and disappeared. Disputing since october and additional orders
Orders
Awaiting payment (1) Awaiting shipment (1) Awaiting delivery (0) Disputes (0) Unread order messages (1)
Order number:
Product:
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Product Product Action Order Status Order Action
Order ID: [protected] View Detail
Order time: 21:01 Oct. 02 2019
Store name: Shop5261184 Store
View Store | Contact Seller
Order amount:
$ 17.30
Autumn Winter Jacket Women Parka Warm Jackets Fur Collar Fleece Coats Long Parkas Casual Hoodies Winter Coat Woman Clothes
[Transaction Screenshot]
$ 2.94 X1
Product properties: 9 + L
Confirmation Received
Open Dispute
Finished Add to Cart
Download Invoice
Womens Sweaters 2018 Winter Shiny Lurex Autumn Winter Sweater Women Long Sleeve Pullover Women Tops Basic Christmas Sweater Pull
[Transaction Screenshot]
$ 1.00 X1
Product properties: Random color + One Size
Confirmation Received
Open Dispute
Ladies Blazers New Fashion Single Button Blazer Women Suit Jacket Black /bule/pink Blaser Female Plus Size Blazer Femme
[Transaction Screenshot]
$ 1.66 X1
Product properties: sky blue + L
Confirmation Received
Open Dispute
Ladies Blazers New Fashion Single Button Blazer Women Suit Jacket Black /bule/pink Blaser Female Plus Size Blazer Femme
[Transaction Screenshot]
$ 1.66 X1
Product properties: pink colour + L
Confirmation Received
Open Dispute
New Women's Turtleneck Sweater Women Sweaters Fashion Jersey Women Winter 2019 Autumn Pullover Women Sweater Jumper Truien Dames
[Transaction Screenshot]
$ 1.15 X1
Product properties: Gray + One Size
Confirmation Received
Open Dispute
New Women's Turtleneck Sweater Women Sweaters Fashion Jersey Women Winter 2019 Autumn Pullover Women Sweater Jumper Truien Dames
[Transaction Screenshot]
$ 1.15 X1
Product properties: Burgundy + One Size
Confirmation Received
Open Dispute
New Women's Turtleneck Sweater Women Sweaters Fashion Jersey Women Winter 2019 Autumn Pullover Women Sweater Jumper Truien Dames
[Transaction Screenshot]
$ 1.15 X1
Product properties: White + One Size
Confirmation Received
Open Dispute
New Women's Turtleneck Sweater Women Sweaters Fashion Jersey Women Winter 2019 Autumn Pullover Women Sweater Jumper Truien Dames
[Transaction Screenshot]
$ 1.15 X1
Product properties: Black + One Size
Confirmation Received
Open Dispute
Casual Long Sleeve Solid Color Turn-down Collar Coat Lady Business Jacket Suit Coat Slim Top Women blazers Female 2019 W3
[Transaction Screenshot]
$ 1.35 X1
Product properties: Khaki + L
Confirmation Received
Open Dispute
Casual Long Sleeve Solid Color Turn-down Collar Coat Lady Business Jacket Suit Coat Slim Top Women blazers Female 2019 W3
[Transaction Screenshot]
$ 1.35 X1
Product properties: Gray + L
Confirmation Received
Open Dispute
Casual Long Sleeve Solid Color Turn-down Collar Coat Lady Business Jacket Suit Coat Slim Top Women blazers Female 2019 W3
[Transaction Screenshot]
$ 1.35 X1
Product properties: Black + L
Confirmation Received
Open Dispute
Order ID: [protected] View Detail
Order time: 20:38 Oct. 02 2019
Store name: Shop5261184 Store
View Store | Contact Seller
Order amount:
$ 3.19
Autumn Winter Jacket Women Parka Warm Jackets Fur Collar Fleece Coats Long Parkas Casual Hoodies Winter Coat Woman Clothes
[Transaction Screenshot]
$ 2.94 X1
Product properties: 1 + L
Confirmation Received
Open Dispute
Finished Add to Cart
Download Invoice
Order ID: [protected] View Detail
Order time: 17:33 Oct. 02 2019
Store name: Shop5261184 Store
View Store | Contact Seller
Order amount:
$ 11.78
Casual Long Sleeve Solid Color Turn-down Collar Coat Lady Business Jacket Suit Coat Slim Top Women blazers Female 2019 W3
[Transaction Screenshot]
$ 1.35 X1
Product properties: Khaki + L
Order Cancelled Finished Mobile Order Add to Cart
Casual Long Sleeve Solid Color Turn-down Collar Coat Lady Business Jacket Suit Coat Slim Top Women blazers Female 2019 W3
[Transaction Screenshot]
$ 1.35 X1
Product properties: Gray + L
Order Cancelled
Elegant Business Lady Jacket New 2019 Women Full Sleeve Work Blazer Female Casual Coat Six Color Available
[Transaction Screenshot]
$ 2.26 X1
Product properties: Black + L
Order Cancelled
New Women's Turtleneck Sweater Women Sweaters Fashion Jersey Women Winter 2019 Autumn Pullover Women Sweater Jumper Truien Dames
[Transaction Screenshot]
$ 1.15 X1
Product properties: White + One Size
Order Cancelled
Casual Long Sleeve Solid Color Turn-down Collar Coat Lady Business Jacket Suit Coat Slim Top Women blazers Female 2019 W3
[Transaction Screenshot]
$ 1.35 X1
Product properties: Black + L
Order Cancelled
New Women's Turtleneck Sweater Women Sweaters Fashion Jersey Women Winter 2019 Autumn Pullover Women Sweater Jumper Truien Dames
[Transaction Screenshot]
$ 1.15 X1
Product properties: Gray + One Size
Order Cancelled
Elegant Business Lady Jacket New 2019 Women Full Sleeve Work Blazer Female Casual Coat Six Color Available
[Transaction Screenshot]
$ 2.26 X1
Product properties: Pink + L
Order Cancelled
New Women's Turtleneck Sweater Women Sweaters Fashion Jersey Women Winter 2019 Autumn Pullover Women Sweater Jumper Truien Dames
[Transaction Screenshot]
$ 1.15 X1
Product properties: Pink + One Size
Order Cancelled
New Women's Turtleneck Sweater Women Sweaters Fashion Jersey Women Winter 2019 Autumn Pullover Women Sweater Jumper Truien Dames
[Transaction Screenshot]
$ 1.15 X1
Product properties: Black + One Size
Order Cancelled
Elegant Business Lady Jacket New 2019 Women Full Sleeve Work Blazer Female Casual Coat Six Color Available
[Transaction Screenshot]
$ 2.26 X1
Product properties: 1 + L
Order Cancelled
Order ID: [protected] View Detail
Order time: 14:47 Sep. 09 2019
Store name: Random Piece Store
View Store | Contact Seller
Order amount:
$ 1.39
Women Ladies New Pony Tail Messy Curly Hair Extension Bun Hairpiece Scrunchie
[Transaction Screenshot]
$ 1.39 X1
Product properties: 1
Cancelled Order Closed Add to Cart
Order ID: [protected] View Detail
Order time: 14:47 Sep. 09 2019
Store name: Shop [protected] Store
View Store | Contact Seller
Order amount:
$ 2.63
Flip Wallet Case For LG G3 G4 G5 G6 V30 X210 K8 K10 K4 2018 2017 Leather Flip Phone Cover
[Transaction Screenshot]
$ 2.63 X1
Product properties: Gray + For LG K10 2017
No Shipment Closed Add to Cart
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Updated by slo302003 · Jan 21, 2020
lost close to $100
kebidumei alta qualidade adaptador usb 3.0 pci-e placa de expansão externa porta 2 usb3.0 hub 20pin conector interno pci-e cartão
Danimen1995 · Jan 21, 2020
Poorly packaged, broken piece and doesn't work. It even damaged the rbg lights of my mouse and two usb pens when plugged in. Wanna have the full refund of the product, 7, 14€ (seven euros and fourteen cents).
Will never buy anything from this shop again. First time anything like this happened to me on this site and I've bought a lot of things now, hope iy doesn't happen again.
ToolY0u Store — [protected] digital thermoregulator
pelicano · Jan 20, 2020
I ordered a digital thermostat and received the article with an instruction sheet in Chinese. I cannot read Chinese, and without readable instructions the gadget is useless, to me it is money wasted. Can you please contact the seller to supply me with an instruction sheet in English?
The thermostat comes with 12 contact points and I have no w ay of knowing what I should connect to what to make it work.
nibosi couple watch luxury gold waterproof luminous quartz wristwatch couple gift lovers watch men reloj mujer relogio feminino
Besar Racaj · Jan 17, 2020
I ordered a package of the mentioned product but only one watch came. I ordered it with my friends account so you may not find it with my email. I request from you to send the other watch that is missing in the package or return the money from the mentioned order. I believe that if you llok into it you will find the problem. I was satissfied with my previous order and i plan to order again and i believe that it isnt a problem that tells about the seriousity of the website but rather a honest mistake from workers. Thank you in advance. I look froward to your reply.
1-30pcs/set metal wire puzzle iq mind brain teaser puzzles game adults children kids montessori early educational toys a gift
Zaida84 · Jan 15, 2020
The store I have to complain about is "New exotic store". After waiting 3 months for the product, it arrived to Slovenia precisely when I was on christmas vacations so the post office send it back to the seller. I do not want a refund I want the product back because I need it. I tried to make contact with the store but they do not reply. I would like to talk with them because the purchase is really important.
Best,
Zaida Anaya
aliexpress stepping in to resolve dispute incorrectly
pastimer · Jan 14, 2020
My package was not delivered. Wrongly, as evident from the tracking information, Aliexpress stated that the item was indeed delivered and turned my refund request down.
I have included screenprints from order, order detail and tracking (consistent with order detail).
Can we agree that when an item is in an International Mail Centre the status must be not_delivered and that is for seller to resolve?
I did contact the Dutch postal service. They do not have the iten in their system. I am unable to pick it up.
I would expect more thorough analysis from Aliexpress before deciding on a dispute. Just reading the tracking details would have been enough.
Sunshine Outdoors Store — purchase
CMax · Jan 13, 2020
Purchased clothing item was sent to another state after paying. No refund yet to be seen. AliExpress needs to band this store from their list. I contacted customer service through chat nothing resolved with the store online. Complaints are all the same item shipped somewhere else's or item is cheaply made. This store have over 1000 + negative reviews and showed be removed from AliExpress.
32 clips portable socks cloth hanger rack clothespin multifunctional drying rack sock holder wardrobe storage cloth hangers
Zeina Jalloul · Jan 13, 2020
Dear Ali Express, Kindly try to solve my problem with seller, I have bought a parcel from this seller in the winter sale from one week ago and after paying instead sending it he requested extra shipping fees of 2$ and informed me if I don't want to cancel the order specially we have so many bank problems here in lebanon it takes me time to add money to my card, I want this item without any extra fees. I have ordered many items from rest seller and no body requested any extra fees only this seller. Thank you, Waiting for your reply! Sincerely
Wansenda China Store — refund
Amit khan · Jan 13, 2020
Hello I ordered a wansenda pen drive in nov 11 2019 which order number was [protected]... The seller couldn't delivery me the pen drive and I said her to refund my dollar... She said to open dispute and I opened dispute but problems has not solved! The pen drive price is 22.94 dollar... I waited 2 months for the products but it didn't arrived and showed "delivery successful" in tracking page! What should I do now? How can I get return my dollar? The seller couldn't help me... I tried to opened dispute and didnt get solve... If I dont get solve I shall boycott all aliexpress products... Bcz it is not my first complains...
aliexpress wont let me open a dispute for product I didn't received and buyers protection is running out
marelimp · Jan 12, 2020
Order ID: [protected]
Tracking ID: UB019536935LV
Item bought from Store No.3717009
They are not relying on message and never read it.
Buyers Protection running out in 15 hours.
I haven't received an item and when I tried to open dispute I got that "patience message".
Problem is that tracking record actually shows that the package has returned to China! So I won't get it anyway.
The proof is in the attachment.
Bottom line, the seller is not responding and AliExpress won't let me open a dispute! Unbelievable
threatening seller at whatsapp
Eli G. · Jan 13, 2020
Hello.
There is a seller who writes to me on watsapp and demands payment for a product I received a refund. Pay him? He also threatens me.
Order Number:
[protected]
SONDR Autumn and winter 2019 new versatile half high collar long sleeve T-shirt women's collar knitting bottoming Shirt Top
I really don't mind paying if you approve.
It is important for me to be a reliable buyer on your site.
order no. [protected]
Anirban Dasgupta · Jan 10, 2020
Hello,
Your dicission disappointment me very much, but did not Surprised me very much. Only reason is, I had experienced that in many of my raised Disputed Cases your so called "Efficient and Netrual Case Management Team" consously failed to show profe for their "Nutrulism" and flooded by their "Inborn Sympathy" to their fellow countrymen, i.e, "Chainise Dishonoust and Opportunist Sellers". I had submitted several proofe in support of my claim for several times before, which was deliberately ignored by your Supreme End knowing that their this action can damage sevirly the business relationship between me and AliExpress.com.
So, to protect my interest, I had to stopped "Total Business Transaction with AliExpress.Com " from today untill I will not received proper "Justice and Assurence for reopen this Duspuite Case by AliExpress.com". All
l the 23/24 Product currently showing in "Kart" of my Account will be remain in Kart and they will not be ordered untill I did not received acceptable resolution from AliExpress.com.
With Regards
Anirban Dasgupta
M.No:-[protected]
On Fri, 10 Jan, 2020, 8:49 AM, wrote:
aliexpress.com My Orders | Help | Buyer Protection
AliExpress Dispute Results and Satisfaction Survey
Dear Anirban Dasgupta,
Recently your dispute on Order No. [protected] has been finished. You may check your dispute result here.
We would like to know if you are satisfied with the dispute handling process, hence here invite you to fill in a short survey Dispute Satisfaction Survey.
This survey will take no more than 1 minute, but will help us to improve our service once and forever! Please be assured that your responses will be kept confidential.
Sincerely,
AliExpress Case Management Team
2020-01-09
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payments done orders not received
Francois Badenhorst · Jan 10, 2020
I want you to please check my orders. I have made one quite sometime for a battery and never recived it. I made an order fir a clinometer on the 20 th December 2019 payment was made it went of my card then the seller lets me know I must make a payment or my order will be cancelled. My email add is [protected]@gmail.com
Francois Badenhorst please sirt this out for me.
Thank you