Amazon Seller Central complaints 10
Newest Amazon Seller Central complaints
Amazon Seller Central: Terrible Customer Service & Frustrating Experience for Sellers
Amazon Seller Central is a platform that allows sellers to list and sell their products on Amazon. However, the customer service provided by this platform is nothing short of terrible. It's so bad that it's almost comical.
Whenever you try to contact customer service, you are met with a new agent every time. These agents have zero background information on your issue, which means that a simple question can take over 30 messages to resolve. It's like playing a game of roulette, where you never know if you'll get a competent agent or not. The advice you receive is often conflicting and unhelpful, which makes the whole process frustrating.
For instance, I had to send over 60 messages just to make minor updates to my listings. Amazon takes full control of your listings once they are created, and changing anything can be a nightmare. When you appeal to Seller Central, they make you prove ownership of your products every single time. It's a tedious process that wastes a lot of time.
I sell books that I write and publish myself, but I've had to prove ownership of my products dozens of times over the years. It's ridiculous.
To give you an idea of how incompetent Seller Central can be, one of their agents once copied and pasted my instructions to them and published them as the book title. Yes, you read that right. My book title on Amazon included instructions on how to update the publication date. It's absurd.
Amazon clearly doesn't care about the quality of their customer service. They've received thousands of negative reviews over the years, but they haven't taken any action to improve the experience. They know that third-party sellers are dependent on their platform, so they don't see the need to improve.
As a seller, I wish I hadn't gone down this route and had focused more on my own channels. Amazon once even forced me to lower my prices because they detected that one of my books was on sale for a slightly lower amount elsewhere. I'm not even sure if this is legal according to competition law.
Overall, my experience with Amazon Seller Central has been horrible every time something goes wrong. If you're a seller, I would advise you to think twice before using this platform.
Amazon Seller Central: A Dehumanizing Platform for Sellers
Amazon Seller Central is a platform that allows sellers to sell their products on Amazon. However, the platform has some issues that need to be addressed. One of the major issues is that Amazon is discouraging sellers from requesting that negative reviews be taken off their seller profile. This is a problem because negative reviews can harm a seller's reputation and affect their sales.
Amazon has created four criteria that they rigidly apply via robot-like seller support people. These support people have no ability or freedom to make independent analytical judgments. This means that even if a seller has a valid reason for requesting that a negative review be removed, they may not be able to get it removed.
One buyer that a seller encountered was clearly mentally ill. The buyer kept complaining that she didn't get the book, then said she did but it was the wrong one. She wouldn't clarify anything but just kept replying with three sentence quips like "Haven't got it. Send it" or "This isn't the book I ordered." This caused the seller a lot of frustration and they eventually gave it over to Amazon. Amazon paid the buyer off and absolved the seller of any further responsibility. However, the buyer then put a negative review on the seller's feedback page, saying that she did not get a refund and gave the seller a 1 rating.
The seller asked Amazon to take the negative review off because Amazon did give the buyer a refund, and the seller was no longer responsible for the buyer as a customer at that point. However, Amazon did not respond to the seller's request. Every time the seller reopened the case, they got a new "analysis" that was more idiotic and irrelevant than the previous one. It became clear that Amazon was hastily and without any thought and analysis of the individual case, rubber stamping a decision using the four criteria for removing a negative review.
Moreover, the Amazon responses were often constructed with grammatical incorrect sentences, and showed each of the "support" people may have spent two seconds on the case. When the seller finally asked to speak with a supervisor, they got no response. There are "no supervisors," nor, the seller is beginning to think, human beings working for Amazon.
In conclusion, Amazon Seller Central has some serious issues that need to be addressed. The platform is dehumanizing and unhuman. It is discouraging sellers from requesting that negative reviews be taken off their seller profile, and the support people are robot-like and have no ability or freedom to make independent analytical judgments. The seller encourages responsible buyers and those who want to sell books to seek other outlets.
Frustrating Experience with Amazon Seller Central: A Comparison with eBay
Amazon Seller Central is a big company, but their web pages are all over the place. It's like reading a newspaper or a book with no page numbers or table of contents. There are links after links that just seem ridiculous and useless. It took me 30 times to log in just to find my selling inventory. It's frustrating that they do investigations on you that take days to get approved, and yet you have to pay them a monthly fee to be accepted. It's insane.
Modifying shipping is also a hassle. You have to go to a created template first to create shipping pricing. Then, it gets much worse. I posted a product I bought from a manufacturer, and Amazon said it was possibly counterfeit. I had to get documentation and send it to them. Instead of them proving my item was counterfeit, I had to prove to them it wasn't. I sent them purchase orders, certificates, approvals, and a personal letter from the manufacturer, but it seemed like there was just a robot reading these documents. I kept getting three emails a day, one saying they didn't understand the case matter, the second saying they hadn't received the documents, and the third saying they didn't accept my documents, even though they were approved manufacturing documents. It was frustrating.
I set up an account on eBay, and it was a WOW experience after dealing with Amazon. It was straightforward to buy and sell. You log on, and there it is. It's easy to set up and add more products in a 1, 2, 3 setup. For shipping, you indicate it as part of the option and for how much. I don't recommend Amazon. One thing I realized is that you shouldn't buy on Amazon either. All prices get raised because of their fees and leg work they make you do. The only product I tried selling, I was selling for 30% more to offset everything from Amazon compared to eBay. I was able to sell for less on eBay and make the same profits. When you buy or sell, compare Amazon and eBay. You will love eBay. I'm not paid to say this; it's just my own experience.
The Frustrations of Selling on Amazon: Lack of Support and Protection for Sellers
Amazon Seller Central is a platform that allows sellers to sell their products on Amazon. However, it is important to note that there is no seller support or protection with this platform. This can be frustrating for sellers who encounter issues with customers.
One common issue is when a customer lodges a Return Request stating "no longer needed." Amazon automatically refunds the customer without asking any questions. However, the customer never actually returns the item. On the same day, they make a follow-up "Replacement Required" claim, which is a blatant contradiction to their "no longer needed" refund. Amazon does not give sellers any option about this. They either have to replace the item or face severe penalties. Unfortunately, Amazon does not provide sellers with any means to sufficiently contact them and report this abusive practice. The page is deliberately convoluted and confusing, making it difficult for sellers to file a complaint. Even if they do manage to file a complaint, they never hear a response. This can be frustrating for sellers who encounter this issue repeatedly.
Another issue is when a customer wrongfully files an A-to-Z claim without ever contacting the seller to resolve the issue. They may claim that the item did not arrive when the seller has tracking to prove it did. Amazon takes this and marks it against the seller's account, threatening their security. Amazon automatically refunds the customer, and if the seller tries to reach the customer to clarify any of this, the customer blocks their messages or asks Amazon to make them stop contacting them. If the seller files a complaint with Amazon, they ignore it. This can result in the seller losing stock and money.
It is important to note that Amazon turns a big profit, and there have been reports of Bezos's massive income surge during the COVID-19 crisis. Additionally, there have been reports of warehouse employers being denied basic human rights, such as being able to stay home during a deadly tornado, leading to a number of injuries and deaths. There have also been reports of Amazon's joke approach to workplace mental health with the AmaZen, a closet you sit in. In this way, the record disgrace of Amazon Seller Central may not be surprising.
Overall, Amazon Seller Central can be a frustrating platform for sellers who encounter issues with customers. There is no seller support or protection, and Amazon's policies can be convoluted and confusing. It is important for sellers to be aware of these issues and to take steps to protect themselves.
Terrible Experience with Amazon Seller Central: Unable to Receive Payment for Over a Month
I have been using Amazon Seller Central for a month now and I must say that my experience has been nothing short of frustrating. I have been trying to get a payment of $119.97 for the past month and it has been a nightmare.
Initially, they asked me to add a checking account so that they could process the refund and payments would be processed within 3-5 business days. However, after two weeks, I received an email stating that I needed to update my credit card information. I was confused as to why they asked me to upload checking account information in the first place. They told me that the previous worker did not know better.
Then, another worker promised to issue a manual check and it would be delivered to my house within 3-5 business days. However, the next day, I received another email stating that my credit card information needed to be updated. I called them again and asked what was going on. I was promised a manual check, but they said it would take up to 90 days and the previous worker did not know better.
I was then asked to add a new credit card, which I did, but they did not accept it. They went back to charging my AMEX card, which did not work out either. They refused to try charging my card again and said they would try after 24 hours.
It has been over a month now and I have spent over 10 hours on phone calls and emails going back and forth, but I still cannot get my money. I would not recommend opening a Seller account as it takes months, maybe even years, to see your money.
The customer service agents are not helpful and most of them do not even speak English properly. I have never been serviced like this before and I hope I never have to deal with this again. I am extremely disappointed with the unprofessionalism of this company and how they try to give people a hard time so they can keep the money for themselves.
I will be uploading all the YouTube phone calls I had with them so that people can listen to how they treat their customers. I have promised them that I will make this go viral because no one has ever pissed me off more than this company. For $119.97, I have had the biggest stress and headache in my life and the problem is still not resolved.
I really hope someone in a high position reads this review and understands what a terrible job this company is doing. They are very unprofessional and are trying to give people a hard time so they can keep the money for themselves.
Why I Don't Recommend Selling to Amazon Vendor Through Seller Central: A Frustrating Experience
Selling on Amazon can be a great opportunity for businesses to reach a wider audience and increase their sales. However, it is important to choose the right platform to sell your products. In my experience, I would strongly advise against selling to Amazon Vendor through their Seller Central platform.
Firstly, Amazon Vendor has a reputation for devaluing brands by selling products at such low prices that it can negatively impact a business's other customer bases. This can lead to a loss of trust and loyalty from customers who feel that they are being undercut by the very company they have been loyal to.
Secondly, negotiating on price with Amazon Vendor is almost impossible. They have a strict pricing policy that does not allow for any negotiation, which can be frustrating for businesses who are trying to make a profit.
Thirdly, the customer service at Amazon Vendor is subpar. It can take hours just to deal with booking in and invoice issues, and the employees often seem to lack basic knowledge of logistics and accounting. For example, I recently had an issue where Amazon refused to pay for an invoice because they claimed the order was short. However, upon checking, I found that they had booked the order incorrectly, and they changed their reason for refusing to pay when I pointed this out. This kind of issue is unfortunately very common, and it can be incredibly frustrating to deal with.
Overall, after a year and a half of selling to Amazon Vendor, I have decided to pull all my products from their platform. The issues with non-payment of invoices, the hours spent dealing with customer service, and the stock losses and damages have become too much to handle. My advice to anyone looking to sell on Amazon would be to do it yourself under a merchant account. This way, you can keep all logistics and accounting in-house and avoid the frustrations that come with dealing with Amazon Vendor.
Amazon FBA destroyed my item and refused to help - terrible customer service
I've been selling online for a while now, and I've had good success on eBay. However, I've been hearing a lot about Amazon FBA and how convenient it is, so I decided to give it a try. I listed a used tablet on Amazon FBA and it sold almost immediately. I was thrilled! But then, two and a half months later, I received an email saying that the item had been returned as "defective" by the customer, and my bank account was missing $300. I was confused and frustrated, as I had personally tested, packaged, and shipped the item myself, and I was confident that it was not defective.
I called Amazon to discuss the situation with them, and was told that they had received the item from the customer, inspected it, and found that it was not defective. The service rep told me that the item would be automatically relisted, and there was nothing further I needed to do. I was relieved, but then the next email I received was that the item had been automatically destroyed. I was shocked and angry. What happened to automatically relisting it for me?
I have spent over three months trying to get to a resolution on this. I've made multiple phone calls and sent multiple emails, but every time, the response is the same: the rep quotes me a bunch of unrelated policies they are unable to violate, and closes the case. I've been told that the item was returned outside of the 30-day return policy, but Amazon still accepted it. I've been told that the item was destroyed because it was not in sellable condition, but I was never given an explanation as to why. I've been told that the case was escalated to management, but then I was told that it was never sent to management, nor will it ever be.
My item is destroyed, and I am out $300. Amazon refuses to discuss the situation further with me. I am extremely disappointed and frustrated with their customer service. I will never sell on Amazon again.
On a side note, I've learned that Amazon's internal policies allow customer service reps to make exceptions on the return policy for all items without limitations. This means that your sales are never final. At any moment - a week, 2.5 months, 10 years after the item(s) sold - Amazon can bill your account for any items that were sold through Amazon FBA if a customer service rep decides to approve the return. This is a major concern for me, as it means that I have no control over my sales and my profits. I would caution anyone considering selling on Amazon to be aware of this policy and to proceed with caution.
Navigating Amazon Seller Central: My Experience as a New Seller
I recently signed up for Selling on Amazon and was granted permission to start selling. However, I was surprised to find that they charged me $47.99 from my account. Although I received an email from Amazon Services explaining that the amount charged to my credit card may be less than the total amount I owe, I was still confused about why I was charged in the first place.
When I tried to list my items, I was told that my account was suspended. This was frustrating because I had not even listed anything yet. I was left wondering how I could be suspended without even having the chance to sell anything.
Despite this initial setback, I received a helpful email from the Selling on Amazon team congratulating me on becoming a Professional Seller. They provided me with a link to list my first item and offered tips for new seller success.
One of the tips was to get familiar with Seller Central, which is designed to help manage every aspect of the selling experience on Amazon. They also provided links to frequently asked questions and a help page to connect with Seller Support.
Overall, my experience with Amazon Seller Central has been a bit confusing at first, but I appreciate the resources and support provided by the Selling on Amazon team. I look forward to learning more and becoming a successful seller on Amazon.
My Frustrating Experience as an Amazon Seller: Delays, Denials, and Deactivations
Last time I left a review, I was still fighting with Amazon over their irregularities in posting products. Two of my products got listed, and there were three that did not. Yet, all of the products I was trying to get listed go under the same category "Grocery & Gourmet Foods".
I was still waiting for a reply on their listing approvals once again after I switched back to Fulfilled By Merchant, just to keep my selling price down a bit. I was tired of waiting, so I found a direct contact email to a human being (Partner Contact Email form), so I submitted a complaint about their delays and that it was BS to delay me from selling because of what they considered technical errors. I requested a refund, and I was willing to close my account altogether. I received an email later that day saying my refund is denied because I used some of their online Selling Tools and Benefits, yet none of these tools got any of my products online to sell in the first place!
It had been 10 days since I heard from anyone about the products I wanted to list. Finally, I felt I was getting somewhere; they had approved two of my products out of five.
So, they approved my first two products, Jam and Jelly Candy, and said no to my other smaller crates of Jelly Candy (same product, just smaller package) and the Fruit Syrup I was trying to list. They were listed for maybe four days and received nothing - no inquiries, no messages, and no information on the traffic these Sponsored ADs were getting. Now, after a few days of listings, I tried to modify my listings a bit, and then suddenly I had a message pop up saying my account and listings have been deactivated due to inactivity on my account. WHAT, I said to myself, like really, WTF?
When I was going through the reactivation phase, suddenly, they wanted all my sign-up information again and have to be revalidated on the legitimacy of me and my company! They want my driver's license, business license, and corporate ID again. Will it ever end?
I hope some of this information helps people decide whether or not to become a seller on Amazon. With the BS-Crap I am still going through, I would not recommend becoming a seller on Amazon, at least until you have ALL your ducks in a row with their requirements and legal jargon they use to drag their [censored] on and provide "0" customer service to help you sell!
Apparently, you can't get mad at them, or they will take it personally and make life even harder on you if you want to sell on their Network, which they Know, is the consumer's online marketplace and the largest currently on the Internet!
Amazon Seller Central Review: Frustrating Set-Up, High Fees, and Withheld Funds
I have been running my business for over a decade now and have received glowing reviews on various platforms such as Google, Yelp, SureCrit, and Facebook. However, when I decided to expand my business by setting up an account on Amazon Seller Central, I faced numerous challenges right from the start.
My primary goal was to go live before the holiday sales period, which gave me a month to set everything up. Unfortunately, I encountered difficulties adding my products, and the support I received from Amazon was subpar. I was left with no option but to rely on their questions and answers forums, which only added to my frustration.
After several back and forths and paying for an FBA fulfillment deal, I finally got through to a customer service representative who was unable to help me due to Amazon's restrictive policies. I was left to deal with the situation on my own, and as a result, I missed out on the holiday sales period. In fact, my products were not available until December 27th.
Despite these setbacks, I decided to keep my account open and began selling my products. However, I soon realized that Amazon was taking a larger profit on my products than I was. After shipping, I was only able to make a 9% profit, while Amazon took a 12.5% profit. When I raised this issue, I was told that there was nothing I could do about it as Amazon decides what they want to charge.
To make matters worse, I received an email from Amazon stating that they were conducting a performance review and needed a bunch of credential information from me. Although I was allowed to continue selling my products, I would not be paid until the review was completed. I promptly sent the required information, knowing that I had just received a payment run and had about two weeks to clear this before Amazon's next payment disbursement.
However, the two weeks came and went, and I had sold thousands of additional products, paid my vendors, and shipped them. I had received no complaints or bad reviews from buyers, yet Amazon held my funds for over two weeks, allowing them to make their income statement look healthy for their investors. I tried to contact my FBA representative, but he was unresponsive and did not return my calls. I even used the "urgent" button on the "contact us" link and managed to get through to a sympathetic person who could only email support on my behalf.
After two hours, I received an email stating that support could not do anything, and the situation was out of their hands. I was advised to contact seller-performance, which I did, but I have yet to receive a response. As a result, I was forced to cancel all my listings as I was out of money, and Amazon was withholding thousands of dollars from me.
To summarize, I have zero complaints, and my account health is safe. However, Amazon's decision to perform a review has resulted in them withholding thousands of dollars from me, leaving me with no option but to cancel my listings. This situation is unacceptable, and I hope Amazon takes steps to rectify it soon.