Amazon Seller Central
reviews and complaints

I've been using Amazon Seller Central for a couple of months now and I have to say, it's been a bit of a rollercoaster ride. The process of getting verified as a seller was a bit of a nightmare. I had to send in my license, a bank statement, and even had to go through a video identity verification call where I had to hold up my documents next to my face. It was a bit weird, but I got through it. However, after all that, I still had issues with my identity being verified when I tried to list my first product. I had to resubmit all my documents again, which was frustrating.

But that wasn't the end of my troubles. I had to add a deposit account, which I thought I had already done, but apparently not. Then, when I tried to list my product again, I was told I needed to be approved for the category, even though I had already been approved for a GTIN exemption. I had to submit pictures of my product and packaging from all angles, including my name, address, email, and phone number. It was a lot of work, and even then, my pictures weren't good enough and I had to resend them.

After all that, I was denied the ability to sell in that category. I was so frustrated, especially when I saw the low-quality sellers already on Amazon. It just didn't make sense to me. The seller customer service was terrible, and it took me only five minutes to get approved on Etsy and eBay. I was so disappointed with Amazon's seller customer service.

As a web designer, I also found the backend of Amazon Seller Central to be outdated, clunky, and confusing. There isn't even a basic HTML editor to add your product description. It's just a plain text editor, which is frustrating. I was really surprised by this, given how great the buying side of Amazon is. I'm amazed that they have any sellers at all with the experience I had.

Overall, I'm not sure if I'll continue using Amazon Seller Central. It's been a frustrating experience, and I might just stick with Etsy and eBay or even open up my own website.

Amazon Seller Central is a platform that allows individuals and businesses to sell their products on Amazon. However, there are many glitches and bugs on the website that make it difficult for new sellers to get started.

One of the biggest issues is the registration process. To create an account, Amazon asks for the same documents over and over again, causing frustration and delays. Even after completing the registration process, sellers may encounter error screens when trying to sell something. These errors can be frustrating and time-consuming, and there is no guarantee that they will be fixed quickly.

Another issue with Amazon Seller Central is the difficulty of downgrading an account from "professional" to "individual." Even after downgrading, sellers may still be charged for professional fees. There is also no email notification when downgrading, making it difficult to keep track of changes to the account.

In order to sell anything on Amazon, sellers need authorization from the brand owner. While this is understandable, it can be frustrating when items are removed from the catalog after being listed. Additionally, sellers need authorization to sell even one piece of a product, even if it is second-hand. This seems unnecessary and can be a barrier to entry for new sellers.

Adding new products to the Amazon catalog can also be a frustrating experience. The process can be time-consuming, and sellers may encounter errors that prevent them from completing the process. Bulk shipping to Amazon warehouses can also be problematic, with notifications that items cannot be shipped after the process has already been completed.

Customer service can also be difficult to access and unhelpful. The forums may not provide good advice, and sellers cannot access forums from other Amazon countries.

Overall, being an Amazon seller could be a great opportunity, but the platform needs to make it simpler for new sellers to get started. The website can be misleading, and the authorization process can be a barrier to entry. Additionally, the glitches and bugs on the website can be frustrating and time-consuming. Hopefully, Amazon will address these issues and make the platform more user-friendly in the future.

Amazon Seller Central is a platform that allows sellers to list their products on Amazon's website. However, my experience with this platform has been nothing short of a nightmare. As a seller, I have encountered numerous issues that have left me frustrated and disappointed.

Firstly, Amazon's customer service is terrible. Despite being one of the largest companies in the world, they seem to have no interest in providing adequate support to their sellers. I have had to deal with inept, impersonal, and inefficient customer service representatives who seem to have no idea how to resolve my issues.

One of the biggest problems I have faced is with Amazon's fulfillment program. I spent two weeks creating my listings, following all the rules and guidelines, only to have a competitor join the program a year later and purge my listings. They merged my listings with theirs, which were poorly written, misleading, and had numerous violations. As a result, I had to refund money on A to Z claims. Despite admitting that the competitor was in violation, Amazon did nothing to rectify the situation. They also made it difficult for customers to find me as the fulfillment program gets front and center visibility since they get a greater cut and it's prime.

Another issue I have encountered is with Amazon's AVS checks. They send me orders that do not pass these checks, and customers are not required to disclose their full name. This makes it impossible for me to determine if the order could be fraudulent. As a result, I have received numerous claims of "did not receive item" even though I have a delivery confirmation. Amazon always sides with the customer and refunds their money, leaving me to deal with the loss.

Amazon also suggests that I send everything signature required, but this causes problems as well. Customers get angry when they have to drive to the post office to retrieve their package, and they can still claim they never received it and win the claim. Paying extra for a signature does nothing in the eyes of Amazon, and they use it as an excuse to deny claims.

To make matters worse, I am bombarded with spam that I am required to respond to or face penalties. This is a huge waste of my time and resources.

In conclusion, Amazon Seller Central is a terrible platform for sellers. Amazon seems to have no interest in providing adequate support to its sellers, and their policies and procedures are designed to benefit themselves at the expense of small businesses. I would advise anyone considering selling on Amazon to stay far away from this platform and to support smaller companies instead. If Amazon continues to dominate the market, consumer choice will be severely limited.

Hey there, my name is Josh Dismond and I wanted to share my experience with Amazon Seller Central. I recently created an account to sell merchandise on the platform and invested $2000 in items to sell for a profit. However, my account was suspended due to allegations of selling counterfeit items. I was shocked and frustrated because I had purchased these items outright and had proof to show that they were not counterfeit.

I reached out to the performance department and provided evidence to support my claim, but they still kept my account suspended. I sent a few more emails to follow up, but received no response. This has completely halted my small business and my efforts to support my family through the products I purchased.

As a father of three small children, every dollar counts for me. $700 may not mean much to Amazon, but it means the difference between putting food on the table and having a roof over our heads for my family. I feel like I have been taken advantage of and it's disheartening to see Amazon not care about the well-being of their sellers.

To make matters worse, a customer put in a claim for a broken item that I had proof was working before it was sent out. Amazon claimed to have sent me an email on September 15th, but I never received it. They deducted the money from my account without mandating the customer to send back my receiver. When I contacted seller support, they told me they were having problems sending emails due to the high volume of emails being sent for seller problems.

I have noticed that some buyers will purchase an item in working condition, put in a claim against Amazon, and send back a completely different item that is the same product but broken. They get their money back and keep the product for free. This is stealing and Amazon is a willing accomplice to these actions. They do nothing about it and it puts the seller's business in jeopardy.

I am not willing to let this situation go because it's a matter of integrity and respect for sellers. Amazon promises a lucrative opportunity to make a profit selling on their platform, but they don't care about the well-being of their sellers. It's frustrating and disheartening to see this happen and I hope Amazon takes steps to rectify these issues in the future.

I've been a seller on Amazon since around 2016, and I have to say, my experience with Amazon Seller Central (sellercentral.amazon.com) has been less than satisfactory. While I've never been deactivated for inactivity, I did experience a frustrating situation in 2020 where I made zero sales and was still not deactivated. Instead, I was asked to provide re-verification with a government-issued photo ID, which I refused to comply with due to security risks and the risk of identity theft.

In my opinion, there was no valid reason for Amazon to request a government-issued photo ID to verify my identity. I had already provided my tax information, which included my legal entity and verified my legal name and physical address. Additionally, I had a credit card on file that also had my legal name and physical address, as well as a business bank account registered under my doing business as name. Despite all of this, Amazon still demanded a government-issued photo ID, which I found unnecessary and invasive.

During my last call with Seller Support, I explained that all the information on my business license matched the information on my account, including my legal name, doing business as name, and physical address. However, they refused to acknowledge this and continued to demand a government-issued photo ID. I refused to comply with this request, and as a result, I had no other option but to close my account. While I didn't make much on Amazon, I was still angry at how I was treated and the fact that they were trying to obtain information that I felt they were not legally entitled to have.

To make matters worse, I also experienced dishonesty from Amazon. After a bad phone call with a seller agent, I believe my cell phone number and landline number were blacklisted. When I tried to get a callback, I received an error message. However, when I used my husband's cell phone number, I received a callback. When I questioned the last agent I talked to about this, they denied blacklisting numbers, which I found to be a lie.

Overall, my experience with Amazon Seller Central was disappointing and frustrating. I would recommend that anyone else experiencing similar issues close their account. Before doing so, I suggest deleting all information on your account, including products and listings, and only leaving one credit card on file. Additionally, I recommend downgrading your account to an Individual Seller before closing it and saving all orders and fees via PDFs for tax purposes.

In conclusion, I am extremely upset by how I was treated by Amazon Seller Central. If I had known this was going to happen, I would have never opened an Amazon Selling Account in the first place. It's disappointing that I paid monthly fees for years only to be treated poorly in the end. Amazon's behavior is unethical and disgusting, and I hope that they improve their practices in the future.

Amazon Seller Central is a platform that promises to help small businesses succeed, but in reality, it is a platform that leads to a greater distance between the rich getting richer and the poor getting poorer. As a small business owner, I have experienced the harsh reality of Amazon's policies and procedures. Buyer returns have to be made at all costs, and the seller never wins. Even if the seller has proof that the product is used, not broken, and the customer changes their story multiple times, Amazon will take the buyer's side no matter what. The customer can even leave a bad review without using the correct product name, and Amazon will still approve the buyer's claim, taking the seller's deposit and giving the customer all their money back.

Once an A-to-Z complaint is lodged, it affects the seller's ODR rate. There are no first-time offender warnings or slaps on the wrist. If the ODR rate is above one percent, the seller account gets deactivated. This policy affects any small business on Amazon that makes less than $100,000 a month. Amazon claims to be helping small businesses, but in reality, they give hope and then execute the small businesses. Their platform is only made for large companies to succeed, making themselves larger.

Small businesses also draw attention from big businesses on Amazon. The big businesses see your product, locate it for cheaper, then duplicate your listing selling at a lower price. This ends small business sales and again just helps big companies get bigger.

Amazon is not worth supporting as a brand, a business, and as an employer. Yes, they help rural communities get products at affordable rates, provide low-paying jobs, and supply affordable shipping to those who can't leave their homes. However, there is little protection for small sellers on Amazon. This platform leads to a greater distance between the rich getting richer and the poor getting poorer.

Selling on Amazon is best described as continuously jumping through hoops on repeat while at greater costs to the seller. One technical glitch, and you get to deal with some underpaid worker in India who passes you along or with luck, you get a friendly American who basically says they are "very sorry for what you are going through but we can't help," or my favorite, "please resend us verification" on something you have already sent them several times. Also, if you fail to talk in a support case log for 24 hours, they close you out of the caseload, making you start over. Say goodbye to your weekends as a seller/administrator.

My experience has obviously been terrible with Amazon. I'm sure I'm not alone. Amazon has their own platform that controls their own reviews so that you can't even leave a Google review to warn others. Then, like me, you are left writing a review on a website like this, that is drowning below a bunch of Amazon Ads that you had to flip through before finding the one website that cares and wants your honest opinion.

As a seller, Amazon did me wrong. Everything is out of my hands, and the giant is towering over us. Maybe if more people speak up, less people can be placed through this experience, and better solutions can be found versus small businesses wasting their time on Amazon.

I have been a seller on Amazon for over 5 years, and I must say that my experience has been far from satisfactory. Although I haven't faced as many issues as some other sellers, I can confirm that there is no real support for sellers on Amazon. The so-called "seller support" is nothing but a sham, with copy-paste responses that don't address the actual issues. Moreover, different people give you different answers, which only adds to the confusion.

It has taken me a long time to figure out how to use keywords effectively, and even then, it's not always easy. Amazon doesn't seem to read the cases that sellers open, and even if they do, they don't comprehend them. And when something breaks, it's never fixed, despite numerous complaints from sellers. I have given up on trying to get anything resolved with Amazon.

Another issue that I have faced is that Amazon staff seems to want to look busy, so they mess with the product listings. For instance, they changed the title area from an ample size to a tiny slot that has to be accessed by scrolling from side to side. This has greatly increased the amount of time it takes to make any necessary corrections. Despite numerous complaints, Amazon has refused to change it back.

I have also had some of my listings marked as "incomplete" without any notification or reason. These listings disappeared from Amazon and were stuck in limbo. I had hundreds of listings on Amazon, and I didn't go back to look at earlier ones without reason. This meant that this had happened years before I found out. I am convinced that one of their robots did this.

It took Amazon almost 6 years to add bullet points to handmade listings. In my listings, I wrote my descriptions on different lines to try to make them as close to bullet points as possible, but their system ran all of my words together. I don't plan to go back and rewrite all of my hundreds of listings. In fact, I am done with Amazon. I set out to close my account last year, but there was so much I had to do first that I just left it until I have the will and energy to do all of that.

Amazon charges a 15% fee when I sell something, even though they have been waiving the monthly professional selling fee for handmade sellers indefinitely. If they charged the monthly fee as well, they would lose their handmade section, or most of it, overnight. I wouldn't recommend Amazon as a good place to sell handmade items. However, I have not experienced any scammer buyers of my handmade items. It's the sellers that have been the scammers, or attempted scammers. I didn't let them get away with it.

When you make a sale, Amazon sends an email, usually, including a thank you for selling on Amazon. However, I have never felt valued by Amazon as a seller during the entire time I have been there. Giving a seller a lip service thank you and the rest of the time acting like the sellers don't matter doesn't cut it. What really made me want to leave for good was their latest dictatorial move of publishing sellers' names and addresses, including personal ones, on Amazon for all and sundry to see, without the sellers' permission. Having been stalked, I don't appreciate Amazon making that easy. Amazon is a dictatorship, and there is never any discussion. If you don't like it, leave or put up with it.

I've been using Amazon Seller Central since November 2018 and I have to say, it's been a bumpy ride. I've had a lot of issues with the platform and I'm not sure if I can recommend it to other sellers. Here are some of the problems I've encountered:

Firstly, I listed several products at once and found myself competing with Amazon.ca, which is Amazon themselves selling goods. Every time I reduced my price, a bot would compete with my price and obtain the lowest price, even if it meant losing profits. They would still go lower. What I found most odd was I was selling outdated diamond tipped blades for a saw, very high-quality products that no one sells in both USA or CA market, yet within 1 week of listing my product, Amazon.ca started selling those exact same items for much cheaper. I still haven't figured out how this is logically possible.

Secondly, the seller support is completely useless, and I am convinced I am speaking with a robot 90% of the time. It's frustrating when you have an issue and you can't get a real person to help you out.

Thirdly, you not only pay Amazon a fee for the sale of your item, but if that customer does not want the product anymore, they will provide the customer with a refund (total amount taken from your account) + a return fee for the shipping. (Don't forget the storage and monthly subscription fees you need to pay). In the end, you are making little to no profits.

Fourthly, if you don't agree with a decision made by Amazon support and want to speak to someone higher up, say a supervisor or manager, you will be ignored, continuously.

Fifthly, if you complain too much or piss someone off in Amazon seller support, they will go and change your settings. In my case, someone in support went and set my sellers account into "vacation mode" which made all my listings inactive because I complained about an issue, I was having with support themselves. I wasn't selling anything for a whole week and called to ask why, and eventually found out someone changed my settings.

Sixthly, if someone returns an item that's damaged or in my case, not even the right item, even if you co-operate with Amazon, send them pictures of the item and packaging they will not reimburse you for it. In a sense they are encouraging customers that buy off their site to engage in criminal behavior with no consequences. I have lost out on hundreds of dollars each month because customers are swapping old products for new. One of the items came back banged up and damaged, and Amazon said their policy does not provide reimbursements for damaged goods. HOW DOES THAT MAKE SENSE? It was new when it was sent out, and came back damaged, even the packaging looked outdated.

Seventhly, Amazon lost a high value item of mine in their warehouse and refused to reimburse the amount to me. They asked for proof of purchase, invoice, pictures, receipts and said they don't accept commercial invoices. Eventually they reimbursed the amount after I made threats to take them to small claims court and file a police report, however, it was much less than what I had the item listed at. The item was listed for $175, and they reimbursed me $137.

Lastly, in order to find out if you can sell a product on Amazon sellers is to conduct a product research prior to buying the product and selling it. I did this on ALL my products prior to sending the product into Amazon FBA, keep in mind you have to pay for the shipping of the items to Amazon FBA, once there the FBA team looks at the item and places the item into their inventory as active, Amazon randomly decides certain items during the xmass holiday need approval prior to selling and demands pictures, invoices and receipts. When asked why they need approval, they claim they want to make sure their customers are getting the best quality products. Even after providing all this info they will deny you and give you the option of either removing the item and having it shipped back to you or keep it there and pay storage fees. Their whole process is backwards, this should have been pointed out to the sellers prior to sending the item out. It seems like they purposely have loop holes and faults in their policy and processes to create more revenue for themselves.

In the end, the only winner is... you guessed it, AMAZON! The seller is losing out to price wars with Amazon themselves, losing out on faulty return policies, losing out because Amazon is unorganized and behaves like thugs. Even if you are logically correct, Amazon is right, and you are wrong. Overall, I am disgusted by the way I was treated and by the way they treat sellers. What's most disturbing is their policy protecting customers and punishing sellers. They are encouraging customers to steal, lie, cheat and engage in criminal behavior. What made me eventually terminate my sellers account is the fact that someone out there, it could be Amazon themselves, could theoretically buy ALL my items, and the value would be close to $8,000, swap them out for fake knock-offs, and return them back and get a full refund. Not only would I lose out on $8,000 in product, but I would also have to pay an additional fee for the return of the item from the customer to Amazon FBA. AND AFTER THAT, if Amazon deems the product is no longer in "new" condition, I would have to create a removal order to have all the items shipped back to me, again paying more fees for the shipping back.

Shame on you Amazon, cowards, all of you.

As a small business promoting environmentally friendly products made from bamboo, we were excited to work with Amazon to accelerate our growth. However, our experience with Amazon Seller Central has been nothing short of a nightmare.

Our first issue arose when we signed up for the Fulfilment Centre, which promised free transportation for new sellers for the first 200 units when using the preferred courier. We sent 125 units to the Fulfilment Centre and called Amazon Seller Support to confirm the details. However, they provided no information apart from saying we would receive our transportation fee back in 8 weeks' time after sending our products to the Amazon seller centre. We asked if we needed to go through any formal process to get approval, but the Fulfilment Centre said we didn't. We used Amazon's business partner UPS to deliver our products to the Fulfilment Centre in December 2019.

After our products were delivered, we discovered that the Fulfilment Centre had incorrectly counted our product quantities. They opened all of our product boxes and counted each individual item separately, claiming that our packaging didn't comply with Amazon rules. We had to explain via email, as there was no way to talk directly to them. While we were waiting for the correction, Seller Centre told us to unlist three of our products. They finally figured out their mistake for two products after a month, and we managed to list two of our products. However, it took the Fulfilment Centre longer to figure out the other three products, which we couldn't list until almost the end of February 2020.

After the Fulfilment Centre finally figured out the quantities for the remaining three products, we couldn't list them. The system required us to get approval before being able to list, but these three products were the same as the other two, just with different quantities in each box. We called the Seller Support center many times to ask for reasons, but they didn't know and then escalated the problem. The seller center promised someone would get in touch with us, but no one contacted us. Finally, someone from the Seller Support team said the products had been categorized in a grocery category, which was incorrect. They changed it for us, and then we managed to list these three products. However, we were asked to pay for storage fees of ?440 during the period when we were unable to sell anything. We were not advised that our items could be removed from the warehouse to avoid these charges.

We feel we have been given inconsistent and incorrect information by Amazon, which has led to these problems. During a call with the seller center on February 9th, 2020, an Amazon worker agreed that none of this was our fault, but there was nothing he could do with regards to the storage charges and advised us to pay up. We escalated the issue with Amazon via the Seller Support center and marked it as URGENT, but we have not heard anything so far. No one has called, and no solution has been provided other than automated emails from Amazon's system.

To make matters worse, 18 boxes were damaged either by UPS during transit or by the Fulfilment Centre. Amazon emailed us to urge us to remove these unfulfillable items for our own costs. We called Amazon Seller Support and escalated to the supervisor, but she couldn't figure out how to do the bulk removal as the weblink was not available. After a 60-minute phone call, the supervisor said she would escalate the issue as an urgent case, but no one has gotten in touch since.

After all these issues with Amazon, we cannot afford to pay any more unfair charges and be treated like idiots. My husband and I both suffer from depression caused by Amazon. We want our products to be sent back to us with no further hassle.

We cannot sustain this anymore, and we are done. This is the most unprofessional service we've ever received from any organization in the world. Amazon Seller Support treats us like nobody, and they really cannot be more ignorant about our pain. We were Amazon customers, but we won't be buying from Amazon anymore. As a multi-billion-dollar business, your internal processes are designed to serve yourselves, but they can actually destroy small businesses like us. We will be avoiding Amazon for the rest of our lives, and we will share our experience with our family, friends, and the public.

Our account email is ***@thelittlegreenorca.co.uk, and our company name is The Little Green Orca Limited.

Sincerely,

The Little Green Orca

Amazon Seller Central is a platform that is highly saturated with Chinese sellers who undercut prices and sell low-quality products. This makes it difficult for honest sellers to make a profit. Customers on Amazon are mostly concerned with low prices and are not interested in whether a product is well-branded or reliable. This means that if your price is higher than that of your competitors, you are unlikely to make a sale.

As a seller, I was initially optimistic about my new brand's prospects on Amazon. However, I soon realized that I was being outcompeted by sellers who were breaking the rules but still managing to continue selling. Chinese sellers on Amazon are cut-throat and will hijack listings, use improper main images, and harass buyers. They are basically Amazon's backbone. Even if they are caught and banned, they will simply reopen a store under a different alias and continue selling and scamming.

Seller support on Amazon is awful. The support staff are often foreigners who have never used Amazon in their entire life. It took me over six months to successfully create an Amazon seller account and to have permission to list my products for sale. The support staff would ask for the same documentation over and over again, and it took at least five to eight times of submitting the same documentation before they finally helped me or approved me.

One major issue with Amazon Seller Central is that you cannot access seller forums in other countries. This is completely absurd because many other sellers from other countries may be experiencing the same issue, and seeing what they could have potentially done to resolve the issue may help you.

Amazon's product approval process is also awful. Their rules are really restrictive and confusing, and it turns out that you have to be approved for some categories. You never really know which ones until you finally put a downpayment for your products, put up a listing, and then Amazon hits you with "you weren't approved to sell XYZ". Their help pages are extremely confusing and all over the place. If you make one single mistake, then seller support or even sellers on Amazon Seller Forums would be so rude and say "you need to review the Seller University if you have issues".

Another issue with Amazon Seller Central is the high fees. While I am okay with the fulfillment fees since shipping certain products might be pricy, Amazon also charges a "referral fee" which is the usual percentage for selling on their platform. This fee, along with the fulfillment fees and storage fees, creates an extremely expensive venture. If you aren't fulfilled by Amazon, it's very difficult to be a merchant/third-party seller.

Sellers are also penalized for returns. Even if you want to provide excellent customer service and encourage customers to return items if they aren't satisfied, Amazon penalizes you for this. If you have an 8% or more return rate, Amazon will close your listing and ask you what steps you will take to improve your product. Even if you want your customers to return if they aren't satisfied, even if the customer made up a return reason, even if a customer complained 6 months later, all this is the seller's fault.

Amazon also charges sellers for returns. Any customer can use "defective" or "doesn't work" as a return reason even if the product is completely fine. Amazon takes your fees from the initial sale then also forces you to refund the customer in full, which means the seller eats the return fees too. The product will be returned to the warehouse where the workers don't get paid enough to care to inspect your returned item, so they charge sellers to dispose of it.

If you're selling a high-rated item, such as storage ottomans, Amazon will create their own product to compete with you. Many sellers had to send their inventory freight-forwarded to their own 3PL before sending to Amazon because Amazon would look to see where the products are coming from and its manufacturer. Amazon then contacts the supplier to make orders and steal your product.

Amazon's money is made and not put into your country's economy. The money goes back to China where 99% of the sellers are. Chinese sellers will undercut you with their products, hijack your listing, steal your images, or even report you falsely for stealing/copyright infringement. All these issues take weeks and months for Amazon Seller Support to resolve.

Seller Central is overwhelming and confusing. The layout is awful, the rules are awful, and often bugs and errors happen for no reason. Getting approval from Amazon, whether it's your brand name, trademark, or product, takes forever to resolve.

Most buyers on Amazon are cheap people. These people would literally buy something for $7 with expectations of quality, make a return with a fake reason for free returns, then get their full refund and write a negative review. They would complain about "cheap Chinese made junk", yet they're the same people who wouldn't pay more for better products. Amazon buyers are not your brand's real customers. This is because 99% of Chinese sellers have no true customer following, and this is where Amazon shoppers just buy once and move onto the next and blast negative reviews everywhere.

Finally, Amazon can damage or throw out inventory without notice. Amazon marked 80% of my inventory as unfulfillable for no reason and didn't tell me they were disposing of my inventory. This should have been notified via email immediately for an explanation, instead they opened a case log for it that had no notification on it and had someone "to investigate" which resulted in no solution at the end. I ended up losing a portion of my items due to their own claims and restrictions that were never brought to light upfront.

In conclusion, I was completely infuriated, stressed out, and irritated by everything from Amazon. I shipped them 1000 units of my product and only managed to sell around 200 of them in the last two months because of the oversaturated market. Amazon products are literally disposable stuff from China that barely lasts a few months or so. Even if you have an amazing quality product, your listing could get closed from unreasonable customer returns or you would lose sales from negative reviews. I highly recommend sellers to sell on other platforms like Shopify, Etsy, eBay, Walmart, etc. Pitch to local stores too. Amazon became a monopoly of junk, and there's little to no money to be made there. Customer support for both buyer and seller also dropped in quality significantly the past years.

Amazon Seller Central is a platform that allows sellers to list and sell their products on Amazon. However, the customer service provided by this platform is nothing short of terrible. It's so bad that it's almost comical.

Whenever you try to contact customer service, you are met with a new agent every time. These agents have zero background information on your issue, which means that a simple question can take over 30 messages to resolve. It's like playing a game of roulette, where you never know if you'll get a competent agent or not. The advice you receive is often conflicting and unhelpful, which makes the whole process frustrating.

For instance, I had to send over 60 messages just to make minor updates to my listings. Amazon takes full control of your listings once they are created, and changing anything can be a nightmare. When you appeal to Seller Central, they make you prove ownership of your products every single time. It's a tedious process that wastes a lot of time.

I sell books that I write and publish myself, but I've had to prove ownership of my products dozens of times over the years. It's ridiculous.

To give you an idea of how incompetent Seller Central can be, one of their agents once copied and pasted my instructions to them and published them as the book title. Yes, you read that right. My book title on Amazon included instructions on how to update the publication date. It's absurd.

Amazon clearly doesn't care about the quality of their customer service. They've received thousands of negative reviews over the years, but they haven't taken any action to improve the experience. They know that third-party sellers are dependent on their platform, so they don't see the need to improve.

As a seller, I wish I hadn't gone down this route and had focused more on my own channels. Amazon once even forced me to lower my prices because they detected that one of my books was on sale for a slightly lower amount elsewhere. I'm not even sure if this is legal according to competition law.

Overall, my experience with Amazon Seller Central has been horrible every time something goes wrong. If you're a seller, I would advise you to think twice before using this platform.

Amazon Seller Central is a platform that allows sellers to sell their products on Amazon. However, the platform has some issues that need to be addressed. One of the major issues is that Amazon is discouraging sellers from requesting that negative reviews be taken off their seller profile. This is a problem because negative reviews can harm a seller's reputation and affect their sales.

Amazon has created four criteria that they rigidly apply via robot-like seller support people. These support people have no ability or freedom to make independent analytical judgments. This means that even if a seller has a valid reason for requesting that a negative review be removed, they may not be able to get it removed.

One buyer that a seller encountered was clearly mentally ill. The buyer kept complaining that she didn't get the book, then said she did but it was the wrong one. She wouldn't clarify anything but just kept replying with three sentence quips like "Haven't got it. Send it" or "This isn't the book I ordered." This caused the seller a lot of frustration and they eventually gave it over to Amazon. Amazon paid the buyer off and absolved the seller of any further responsibility. However, the buyer then put a negative review on the seller's feedback page, saying that she did not get a refund and gave the seller a 1 rating.

The seller asked Amazon to take the negative review off because Amazon did give the buyer a refund, and the seller was no longer responsible for the buyer as a customer at that point. However, Amazon did not respond to the seller's request. Every time the seller reopened the case, they got a new "analysis" that was more idiotic and irrelevant than the previous one. It became clear that Amazon was hastily and without any thought and analysis of the individual case, rubber stamping a decision using the four criteria for removing a negative review.

Moreover, the Amazon responses were often constructed with grammatical incorrect sentences, and showed each of the "support" people may have spent two seconds on the case. When the seller finally asked to speak with a supervisor, they got no response. There are "no supervisors," nor, the seller is beginning to think, human beings working for Amazon.

In conclusion, Amazon Seller Central has some serious issues that need to be addressed. The platform is dehumanizing and unhuman. It is discouraging sellers from requesting that negative reviews be taken off their seller profile, and the support people are robot-like and have no ability or freedom to make independent analytical judgments. The seller encourages responsible buyers and those who want to sell books to seek other outlets.

Amazon Seller Central is a big company, but their web pages are all over the place. It's like reading a newspaper or a book with no page numbers or table of contents. There are links after links that just seem ridiculous and useless. It took me 30 times to log in just to find my selling inventory. It's frustrating that they do investigations on you that take days to get approved, and yet you have to pay them a monthly fee to be accepted. It's insane.

Modifying shipping is also a hassle. You have to go to a created template first to create shipping pricing. Then, it gets much worse. I posted a product I bought from a manufacturer, and Amazon said it was possibly counterfeit. I had to get documentation and send it to them. Instead of them proving my item was counterfeit, I had to prove to them it wasn't. I sent them purchase orders, certificates, approvals, and a personal letter from the manufacturer, but it seemed like there was just a robot reading these documents. I kept getting three emails a day, one saying they didn't understand the case matter, the second saying they hadn't received the documents, and the third saying they didn't accept my documents, even though they were approved manufacturing documents. It was frustrating.

I set up an account on eBay, and it was a WOW experience after dealing with Amazon. It was straightforward to buy and sell. You log on, and there it is. It's easy to set up and add more products in a 1, 2, 3 setup. For shipping, you indicate it as part of the option and for how much. I don't recommend Amazon. One thing I realized is that you shouldn't buy on Amazon either. All prices get raised because of their fees and leg work they make you do. The only product I tried selling, I was selling for 30% more to offset everything from Amazon compared to eBay. I was able to sell for less on eBay and make the same profits. When you buy or sell, compare Amazon and eBay. You will love eBay. I'm not paid to say this; it's just my own experience.

Amazon Seller Central is a platform that allows sellers to sell their products on Amazon. However, it is important to note that there is no seller support or protection with this platform. This can be frustrating for sellers who encounter issues with customers.

One common issue is when a customer lodges a Return Request stating "no longer needed." Amazon automatically refunds the customer without asking any questions. However, the customer never actually returns the item. On the same day, they make a follow-up "Replacement Required" claim, which is a blatant contradiction to their "no longer needed" refund. Amazon does not give sellers any option about this. They either have to replace the item or face severe penalties. Unfortunately, Amazon does not provide sellers with any means to sufficiently contact them and report this abusive practice. The page is deliberately convoluted and confusing, making it difficult for sellers to file a complaint. Even if they do manage to file a complaint, they never hear a response. This can be frustrating for sellers who encounter this issue repeatedly.

Another issue is when a customer wrongfully files an A-to-Z claim without ever contacting the seller to resolve the issue. They may claim that the item did not arrive when the seller has tracking to prove it did. Amazon takes this and marks it against the seller's account, threatening their security. Amazon automatically refunds the customer, and if the seller tries to reach the customer to clarify any of this, the customer blocks their messages or asks Amazon to make them stop contacting them. If the seller files a complaint with Amazon, they ignore it. This can result in the seller losing stock and money.

It is important to note that Amazon turns a big profit, and there have been reports of Bezos's massive income surge during the COVID-19 crisis. Additionally, there have been reports of warehouse employers being denied basic human rights, such as being able to stay home during a deadly tornado, leading to a number of injuries and deaths. There have also been reports of Amazon's joke approach to workplace mental health with the AmaZen, a closet you sit in. In this way, the record disgrace of Amazon Seller Central may not be surprising.

Overall, Amazon Seller Central can be a frustrating platform for sellers who encounter issues with customers. There is no seller support or protection, and Amazon's policies can be convoluted and confusing. It is important for sellers to be aware of these issues and to take steps to protect themselves.

I have been using Amazon Seller Central for a month now and I must say that my experience has been nothing short of frustrating. I have been trying to get a payment of $119.97 for the past month and it has been a nightmare.

Initially, they asked me to add a checking account so that they could process the refund and payments would be processed within 3-5 business days. However, after two weeks, I received an email stating that I needed to update my credit card information. I was confused as to why they asked me to upload checking account information in the first place. They told me that the previous worker did not know better.

Then, another worker promised to issue a manual check and it would be delivered to my house within 3-5 business days. However, the next day, I received another email stating that my credit card information needed to be updated. I called them again and asked what was going on. I was promised a manual check, but they said it would take up to 90 days and the previous worker did not know better.

I was then asked to add a new credit card, which I did, but they did not accept it. They went back to charging my AMEX card, which did not work out either. They refused to try charging my card again and said they would try after 24 hours.

It has been over a month now and I have spent over 10 hours on phone calls and emails going back and forth, but I still cannot get my money. I would not recommend opening a Seller account as it takes months, maybe even years, to see your money.

The customer service agents are not helpful and most of them do not even speak English properly. I have never been serviced like this before and I hope I never have to deal with this again. I am extremely disappointed with the unprofessionalism of this company and how they try to give people a hard time so they can keep the money for themselves.

I will be uploading all the YouTube phone calls I had with them so that people can listen to how they treat their customers. I have promised them that I will make this go viral because no one has ever pissed me off more than this company. For $119.97, I have had the biggest stress and headache in my life and the problem is still not resolved.

I really hope someone in a high position reads this review and understands what a terrible job this company is doing. They are very unprofessional and are trying to give people a hard time so they can keep the money for themselves.

Selling on Amazon can be a great opportunity for businesses to reach a wider audience and increase their sales. However, it is important to choose the right platform to sell your products. In my experience, I would strongly advise against selling to Amazon Vendor through their Seller Central platform.

Firstly, Amazon Vendor has a reputation for devaluing brands by selling products at such low prices that it can negatively impact a business's other customer bases. This can lead to a loss of trust and loyalty from customers who feel that they are being undercut by the very company they have been loyal to.

Secondly, negotiating on price with Amazon Vendor is almost impossible. They have a strict pricing policy that does not allow for any negotiation, which can be frustrating for businesses who are trying to make a profit.

Thirdly, the customer service at Amazon Vendor is subpar. It can take hours just to deal with booking in and invoice issues, and the employees often seem to lack basic knowledge of logistics and accounting. For example, I recently had an issue where Amazon refused to pay for an invoice because they claimed the order was short. However, upon checking, I found that they had booked the order incorrectly, and they changed their reason for refusing to pay when I pointed this out. This kind of issue is unfortunately very common, and it can be incredibly frustrating to deal with.

Overall, after a year and a half of selling to Amazon Vendor, I have decided to pull all my products from their platform. The issues with non-payment of invoices, the hours spent dealing with customer service, and the stock losses and damages have become too much to handle. My advice to anyone looking to sell on Amazon would be to do it yourself under a merchant account. This way, you can keep all logistics and accounting in-house and avoid the frustrations that come with dealing with Amazon Vendor.

I've been selling online for a while now, and I've had good success on eBay. However, I've been hearing a lot about Amazon FBA and how convenient it is, so I decided to give it a try. I listed a used tablet on Amazon FBA and it sold almost immediately. I was thrilled! But then, two and a half months later, I received an email saying that the item had been returned as "defective" by the customer, and my bank account was missing $300. I was confused and frustrated, as I had personally tested, packaged, and shipped the item myself, and I was confident that it was not defective.

I called Amazon to discuss the situation with them, and was told that they had received the item from the customer, inspected it, and found that it was not defective. The service rep told me that the item would be automatically relisted, and there was nothing further I needed to do. I was relieved, but then the next email I received was that the item had been automatically destroyed. I was shocked and angry. What happened to automatically relisting it for me?

I have spent over three months trying to get to a resolution on this. I've made multiple phone calls and sent multiple emails, but every time, the response is the same: the rep quotes me a bunch of unrelated policies they are unable to violate, and closes the case. I've been told that the item was returned outside of the 30-day return policy, but Amazon still accepted it. I've been told that the item was destroyed because it was not in sellable condition, but I was never given an explanation as to why. I've been told that the case was escalated to management, but then I was told that it was never sent to management, nor will it ever be.

My item is destroyed, and I am out $300. Amazon refuses to discuss the situation further with me. I am extremely disappointed and frustrated with their customer service. I will never sell on Amazon again.

On a side note, I've learned that Amazon's internal policies allow customer service reps to make exceptions on the return policy for all items without limitations. This means that your sales are never final. At any moment - a week, 2.5 months, 10 years after the item(s) sold - Amazon can bill your account for any items that were sold through Amazon FBA if a customer service rep decides to approve the return. This is a major concern for me, as it means that I have no control over my sales and my profits. I would caution anyone considering selling on Amazon to be aware of this policy and to proceed with caution.

I recently signed up for Selling on Amazon and was granted permission to start selling. However, I was surprised to find that they charged me $47.99 from my account. Although I received an email from Amazon Services explaining that the amount charged to my credit card may be less than the total amount I owe, I was still confused about why I was charged in the first place.

When I tried to list my items, I was told that my account was suspended. This was frustrating because I had not even listed anything yet. I was left wondering how I could be suspended without even having the chance to sell anything.

Despite this initial setback, I received a helpful email from the Selling on Amazon team congratulating me on becoming a Professional Seller. They provided me with a link to list my first item and offered tips for new seller success.

One of the tips was to get familiar with Seller Central, which is designed to help manage every aspect of the selling experience on Amazon. They also provided links to frequently asked questions and a help page to connect with Seller Support.

Overall, my experience with Amazon Seller Central has been a bit confusing at first, but I appreciate the resources and support provided by the Selling on Amazon team. I look forward to learning more and becoming a successful seller on Amazon.

Last time I left a review, I was still fighting with Amazon over their irregularities in posting products. Two of my products got listed, and there were three that did not. Yet, all of the products I was trying to get listed go under the same category "Grocery & Gourmet Foods".

I was still waiting for a reply on their listing approvals once again after I switched back to Fulfilled By Merchant, just to keep my selling price down a bit. I was tired of waiting, so I found a direct contact email to a human being (Partner Contact Email form), so I submitted a complaint about their delays and that it was BS to delay me from selling because of what they considered technical errors. I requested a refund, and I was willing to close my account altogether. I received an email later that day saying my refund is denied because I used some of their online Selling Tools and Benefits, yet none of these tools got any of my products online to sell in the first place!

It had been 10 days since I heard from anyone about the products I wanted to list. Finally, I felt I was getting somewhere; they had approved two of my products out of five.

So, they approved my first two products, Jam and Jelly Candy, and said no to my other smaller crates of Jelly Candy (same product, just smaller package) and the Fruit Syrup I was trying to list. They were listed for maybe four days and received nothing - no inquiries, no messages, and no information on the traffic these Sponsored ADs were getting. Now, after a few days of listings, I tried to modify my listings a bit, and then suddenly I had a message pop up saying my account and listings have been deactivated due to inactivity on my account. WHAT, I said to myself, like really, WTF?

When I was going through the reactivation phase, suddenly, they wanted all my sign-up information again and have to be revalidated on the legitimacy of me and my company! They want my driver's license, business license, and corporate ID again. Will it ever end?

I hope some of this information helps people decide whether or not to become a seller on Amazon. With the BS-Crap I am still going through, I would not recommend becoming a seller on Amazon, at least until you have ALL your ducks in a row with their requirements and legal jargon they use to drag their [censored] on and provide "0" customer service to help you sell!

Apparently, you can't get mad at them, or they will take it personally and make life even harder on you if you want to sell on their Network, which they Know, is the consumer's online marketplace and the largest currently on the Internet!

I have been running my business for over a decade now and have received glowing reviews on various platforms such as Google, Yelp, SureCrit, and Facebook. However, when I decided to expand my business by setting up an account on Amazon Seller Central, I faced numerous challenges right from the start.

My primary goal was to go live before the holiday sales period, which gave me a month to set everything up. Unfortunately, I encountered difficulties adding my products, and the support I received from Amazon was subpar. I was left with no option but to rely on their questions and answers forums, which only added to my frustration.

After several back and forths and paying for an FBA fulfillment deal, I finally got through to a customer service representative who was unable to help me due to Amazon's restrictive policies. I was left to deal with the situation on my own, and as a result, I missed out on the holiday sales period. In fact, my products were not available until December 27th.

Despite these setbacks, I decided to keep my account open and began selling my products. However, I soon realized that Amazon was taking a larger profit on my products than I was. After shipping, I was only able to make a 9% profit, while Amazon took a 12.5% profit. When I raised this issue, I was told that there was nothing I could do about it as Amazon decides what they want to charge.

To make matters worse, I received an email from Amazon stating that they were conducting a performance review and needed a bunch of credential information from me. Although I was allowed to continue selling my products, I would not be paid until the review was completed. I promptly sent the required information, knowing that I had just received a payment run and had about two weeks to clear this before Amazon's next payment disbursement.

However, the two weeks came and went, and I had sold thousands of additional products, paid my vendors, and shipped them. I had received no complaints or bad reviews from buyers, yet Amazon held my funds for over two weeks, allowing them to make their income statement look healthy for their investors. I tried to contact my FBA representative, but he was unresponsive and did not return my calls. I even used the "urgent" button on the "contact us" link and managed to get through to a sympathetic person who could only email support on my behalf.

After two hours, I received an email stating that support could not do anything, and the situation was out of their hands. I was advised to contact seller-performance, which I did, but I have yet to receive a response. As a result, I was forced to cancel all my listings as I was out of money, and Amazon was withholding thousands of dollars from me.

To summarize, I have zero complaints, and my account health is safe. However, Amazon's decision to perform a review has resulted in them withholding thousands of dollars from me, leaving me with no option but to cancel my listings. This situation is unacceptable, and I hope Amazon takes steps to rectify it soon.