CB Consumer Electronics LG Electronics Complaints #2-21

LG Electronics review: Four years of residential use and the washer is rusting from the inside — lg’s answer? A 15% discount

Arthur678 of US

Sep 21, 2026 7:37 pm UTC

Verified customer

Featured review

I am absolutely disgusted and deeply disappointed with both this LG washing machine and LG’s response to a serious product-quality failure.

I purchased an LG WT7300CW top-load washer, expecting a major appliance from a major manufacturer to provide many years of normal residential service. Instead, after only approximately four years of use in a single-person household, the painted metal structure inside the wash compartment has developed significant corrosion and rust.

This isn’t a case of someone abusing the machine, leaving it outdoors, or exposing it to chemicals. This washer has been used normally, indoors, in a residential household by one person.

The rust is occurring on the painted-metal structure surrounding the stainless-steel tub, inside the washing compartment where the metal is routinely exposed to moisture during normal operation. The stainless-steel tub itself isn’t what is rusting. The factory-finished metal surrounding it is.

I contacted LG and reported what I believe is a premature materials/coating failure. I provided photographs and explained that this is not reasonable durability for a major household appliance after only four years of normal use.

LG’s response?

They refused to provide a replacement. They refused compensation. They refused to take responsibility for the failure. Their solution was to offer me a pathetic 15% discount toward purchasing another LG washer.

Think about that.

LG’s washer develops significant corrosion after approximately four years of normal residential use, the customer contacts LG to report the failure, and LG’s answer is essentially:

“We’ll give you 15% off another one of our machines.”

Why would I spend more money buying another LG appliance after this experience?

A washing machine is not a disposable four-year appliance. Consumers purchase major appliances with the reasonable expectation that they will provide many years of reliable service. For a machine used by one person in a residential home, this level of corrosion after four years is completely unacceptable to me.

What makes the situation even more frustrating is LG’s unwillingness to stand behind the quality of its product. I wasn’t asking for special treatment. I wasn’t asking for a brand-new machine because I simply didn’t like it anymore. I reported an apparent premature failure of the machine’s metal structure and asked LG to stand behind its product.

Instead, LG essentially washed its hands of the problem and tried to turn the situation into another sale.

That is not customer service. That is not standing behind your product. And it certainly isn’t the level of quality or support I expect from a major appliance manufacturer.

After this experience, I have zero confidence in LG’s commitment to the durability of its appliances or to its customers when those appliances fail prematurely.

My recommendation to anyone considering this washer: look very carefully at the materials, construction, warranty limitations, and LG’s willingness to address problems after the warranty period.

I certainly will

Recommendation: Do not purchase LG appliances

LG Electronics - Four years of residential use and the washer is rusting from the inside — lg’s answer? A 15% discount - Photo 1

LG Electronics - Four years of residential use and the washer is rusting from the inside — lg’s answer? A 15% discount - Photo 2

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LG Electronics Contacts

LG Electronics phone numbers

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11%
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15%
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Canada

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33%
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60%
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14%
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33%
Confidence score

Finland

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33%
Confidence score

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33%
Confidence score

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14%
Confidence score

Mexico

More phone numbers

LG Electronics emails

customerservice@lge.com

100%
Confidence score: 100%

Support

jennifer.blake@lge.com

100%
Confidence score: 100%

Support

energy-admin@lge.com

100%
Confidence score: 100%

FTC energy label

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LG Electronics address

LG Twin Towers, 20, Yeouido-dong, Yeongdeungpo-gu, Seoul, Korea (South)

LG Electronics social media
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Sep 23, 2026
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