I had requested a brake inspection at the Ellensburg WA location, I was very specific on what was going on with my brakes, and thought it might be the ABS system.
A team member told me they checked it out, and that I needed front brakes, on 4/22/2021(Invoice no [protected]) I had the brakes done, at a cost of $554.00, however I continued to have the same issue.
I called the store, and they told me to bring the car back in, this time they confirmed it was the ABS system. That when I had the brake inspection, they must not have test drove the car. Since they could not get the part, I would need to go to the dealership.
I was not happy, let the person know I just spent $554.00 to do brakes, that might not have needed to be done, this is not acceptable, he apologized, and said if he could get the part I needed, he would "take" care of me.
Maybe I did need brakes as well, but this is not how a customer should be treated. I have no idea if I was charged for a brake job that I did not need.
Not happy with the outcome at all.
Please contact me at [protected]@live.com