Jack's Small Engines and Generator Service
reviews and complaints

I recently had an experience with JacksSmallEngines and let me tell you, it was quite the ride. I placed an order on June 7th, thinking that I would receive my items within the promised 2-4 day shipping window. However, I quickly received a backorder notice just two days later, stating that my items would not be shipped for another week. I was disappointed, but I figured that these things happen and I would just have to wait a little longer.

However, every week since then, I have received the same notice - another week of delay. I am now on my fifth backorder delay and I am starting to lose my patience. It is frustrating to think that I could have ordered from somewhere else and received my items by now.

To make matters worse, I placed another order with JacksSmallEngines on July 6th for a basic idler pulley. And what do you know, I just received a backorder notice for that too! This time, they are estimating that it won't ship until the 22nd. I am beyond frustrated with this company and their lack of stock.

It is clear to me now that JacksSmallEngines does not actually have stock of the items they sell. Instead, they order what you order and hope for the best. This is not a reliable way to do business and I am disappointed that I fell for their "most items ship 2-4 days" line.

I understand that everyone wants to save a couple of dollars, but in this case, it has ended up costing me weeks if not months of delays. And who knows if they will ever actually ship anything that I have ordered from them. It is a shame that a company like this can stay in business with such poor practices.

I recently made a purchase from JacksSmallEngines for an item that cost me $69. I paid for it on [protected] and was eagerly waiting for it to arrive. However, after three days, I received an email from them stating that they were waiting for the part from their supplier, Homelite. I was a bit disappointed but decided to wait patiently.

After a week, I still hadn't received any updates from them, so I decided to contact Homelite myself on 11-11-2021. To my surprise, I was informed that the part was in stock and would be shipped within 24 hours. This made me wonder why JacksSmallEngines had not yet received the part.

Feeling frustrated, I decided to send them a stern message, and after some back and forth, they agreed to cancel my order and refund my money within 3 to 5 business days. However, after waiting for 7 business days, I still hadn't received my refund. As a 70-year-old, I needed the part urgently to maintain my yard, and I couldn't wait any longer. I had to open a claim with my bank to get my money back.

I must say that my experience with JacksSmallEngines was not a pleasant one. I felt like they were trying to work on my money for as long as they could get away with it. It's really disappointing to see such behavior from a business. As a result, I had to order the part from somewhere else, which was a hassle.

In conclusion, I would not recommend JacksSmallEngines to anyone. They are scammers who do not care about their customers. Their business practices are total trash, and I would advise anyone to stay away from them.

I gotta say, I was pretty excited when I found JacksSmallEngines online. I needed some new equipment for my yard and they seemed to have everything I needed. I placed my order and waited for it to arrive. But then, just two days later, I got an email from them asking me to call before they could process my order. I was a little confused, but I gave them a call.

And that's when things got weird. They told me that they needed a copy of my driver's license before they could process my order. What?! I mean, I get that they want to make sure there's no fraud, but why didn't they tell me that when I placed my order? Or even in the email they sent me? It just seemed really shady to me.

I told them that I wasn't comfortable sending them a copy of my driver's license and they said that was fine, but they couldn't process my order without it. I was pretty upset about the whole thing. I mean, my husband and I are both lawyers and we've never heard of a business asking for a copy of someone's driver's license. It just seemed really dishonest to me.

In the end, we decided to cancel our order. We didn't want to risk giving them our credit card info if they were going to be that shady about things. But now we've lost three days in getting the equipment we needed and we still don't have it. It's just ridiculous.

I really wanted to like JacksSmallEngines, but this experience has left a bad taste in my mouth. I wouldn't recommend them to anyone.

I recently had an experience with Jack's Small Engines, and I have to say, it was not a good one. I ordered some parts for my Briggs pressure washer, including a head gasket, exhaust gaskets, and a spark plug, on June 24th, 2021. According to their website, the parts were in stock and would be shipped within two days. However, that turned out to be a complete lie.

The very next day, on June 25th, I received an email from Jack's saying that one of the parts was on backorder. I was disappointed, but I figured it wouldn't be too long before the part was back in stock. However, on July 3rd, I received another email saying that the part was still on backorder. By this point, I was getting frustrated. I needed those parts to fix my pressure washer, and it seemed like Jack's was just stringing me along.

On July 8th, I decided to take matters into my own hands. I sent an email to Jack's asking where my parts were, and I told them that I was going to contact my credit card company to stop payment if I didn't hear back from them soon. To my surprise, just fifteen minutes later, I received an email saying that my parts had shipped. I was relieved, but also a little annoyed that it took a threat to get them to finally send my order.

The parts finally arrived on July 12th, which was a full 19 days after I had placed my order. I was not impressed with the shipping time, especially considering that Jack's had promised two-day shipping. To make matters worse, when I opened the package, I found that the head gasket was bent in two places. I was not happy.

In the end, I decided to order a new head gasket directly from the Briggs factory. It cost me less money than the one I had ordered from Jack's, and it arrived in just a few days. I would not recommend Jack's Small Engines to anyone. Their shipping times are slow, their customer service is lacking, and their products are not always of the best quality. Save yourself the time and money and look elsewhere for your small engine needs.

I recently made an online purchase from JacksSmallEngines for a leaf blower. The website was flashy and looked well organized, so I thought I was in good hands. However, after completing my order, I was asked to fill out a survey that didn't address how my order was handled.

Shortly after, I received an email requesting that I call the company to review my order. I was told that everything was in order, but to my surprise, they wouldn't be shipping the item until next spring. This was despite the clear language on the website that stated the item would be shipped before the end of the month.

To make matters worse, they had already processed my credit card for the purchase. I had to contact my bank to cancel the fraudulent charge. It was a hassle and a waste of my time.

I was disappointed with the lack of follow-through from JacksSmallEngines. I expected them to stand behind their promises, but they didn't. I won't be ordering from them again. I'll be looking for a company that values their customers and delivers on their promises.

I had a terrible experience with JacksSmallEngines. I ordered a gas cap for my generator and it took them 9 whole days just to tell me that they had no idea when it would be shipped. I was so frustrated! When I called to inquire about my order, the guy on the phone told me that he could yell at the warehouse workers to speed up the process, but they would just look at him like he was stupid. What kind of customer service is that?

I asked if there was any way to cancel my order and the guy said, "Yep, I've just canceled it and you should get an email in a few minutes." He didn't even care about my order or why I needed my part or how long I might have to wait for it. It was like he just wanted to get me off the phone as quickly as possible.

To make matters worse, the website claims that the part will be mailed within 24 hours of it being received in the warehouse. But that's a complete lie! My experience proves that they don't care about their customers or their orders. They just want to make money and move on to the next sale.

I wouldn't recommend JacksSmallEngines to anyone. They're unreliable, unprofessional, and just plain rude. Save yourself the hassle and find a different company to do business with.

So, I was lookin' for a trailer hitch kit for my ZTR lawnmower and I came across Jack's. They had a hitch for $23.00, but I was surprised to find out that it didn't come with the four carriage bolts and nuts needed to mount it. I mean, seriously, who sells a hitch without the hardware to mount it? But, I decided to go ahead and order the bolts and nuts I needed from Jack's. It cost me an extra $13.84, which is like $1.73 per bolt and $1.73 per nut.

When the box arrived, I checked the packing list and it said that it had the hitch, four nuts, and four bolts. But, when I opened the box, I only found three bolts. What the heck, Jack's? You had one job and you blew it.

I had to spend 45 minutes going to the hardware store to find a matching carriage bolt. Luckily, Ace Hardware sells the same bolt for only $0.33.

I gotta say, this is pretty lousy service. Jack's doesn't include the mounting hardware, which is an extra $2.00 at retail, and then they charge five times the retail price for plain-vanilla carriage bolts and nuts. And, to top it off, they shorted me on my order.

Jack's website says that their motto is "After the Sale, It's the Service That Counts!" But, I think it should be "First we treat you bad - then we take your money."

I wouldn't recommend this company to anyone. Save yourself the trouble and go somewhere else.

I gotta say, I'm pretty disappointed with my experience with JacksSmallEngines. I ordered a 5 pack of gaskets for my Briggs 5 hp engine on June 1st, and it's been a whole month and I still haven't received them. At first, they told me they were out of stock and expected to receive them on June 11th. But then they changed the receive date to June 20th. I was getting pretty frustrated, so I sent them an email to see if they had 5 individual ones in stock. But I didn't get a response. So I went to their website and did a chat. I knew they had 9 individual pieces in stock, so I asked if they could send me 5 individual pieces instead of a 5 pack. Jason, their customer service rep, told me they would only do that if I paid the individual price. He couldn't adjust the price for me.

I mean, come on. There are literally millions of those engines in service, and they don't stock a 5 pack of gaskets for it? That seems pretty ridiculous to me. And by the time I receive my order, it will have taken a whole month to fill. That's just not acceptable.

I've sent them 2 more emails since then, and they keep changing the shipping date. First it was pushed back to June 30th, and then to July 9th. At this point, I'm just fed up. I cancelled my order and placed it with another company who shipped my parts the same day I ordered them. Let's see how long it takes [censored] engines to refund my money they took over a month ago and never shipped my order.

Overall, I wouldn't recommend JacksSmallEngines to anyone. They're slow to ship, don't respond to emails, and keep changing the shipping date. It's just not worth the hassle.

I recently had an experience with JacksSmallEngines that left me feeling extremely frustrated and disappointed. I had ordered some lawn mower parts from their website, which showed as being in stock and ready to ship immediately. However, after waiting for 3-4 days, I received an email stating that there was a problem with my order and that they needed to speak with me.

I spent the next two days trying to get in touch with someone at the company, but was left on hold for hours without anyone picking up. I also sent several emails, but received no response. Finally, I was able to speak with someone, but it quickly became clear that they were not very competent. They had trouble verifying my address and did not even mention that the parts were not actually in stock.

After waiting for over a week for a shipment confirmation, I still had not received anything. I continued to email and call, but received no response. Finally, after more than two weeks, I received a very rude email stating that they were waiting for one of the parts to come in and that the order would ship then. I was extremely frustrated, especially since they had already charged my credit card.

Overall, I would not recommend JacksSmallEngines to anyone. While I do not believe that they are a scam business, they are certainly the most incompetent and rude group of people that I have ever dealt with. If you are looking for lawn mower parts or any other small engine supplies, I would suggest looking elsewhere.

I had a really bad experience with Jack's Small Engines and I don't think I'll ever order from them again. Their customer service is just terrible. I ordered a product from them and it took three weeks for me to get any kind of update on my order. According to their website, it should have taken 2 to 10 days to receive the product if it was on back order, but mine wasn't. I even called them before I placed my order to make sure that the product was in stock and they told me it was.

When I called to get an update on my order, I was told that it was in their warehouse and would be shipped by the end of the week. But the end of the week came and went and I still hadn't received my order. When I called back, I was told that my order was in but there were no updates on when it would be shipped. This happened multiple times and I was getting really frustrated.

I asked if they could give me a $50 credit for the inconvenience and the customer service representative hung up on me. I couldn't believe it. It was so rude. I finally received my product after waiting for a month. It was just a terrible experience overall. I would definitely avoid this place at all costs. Their customer service is not #1 like they claim it to be.

I normally don't leave reviews, but they have had zero customer service. Purchased an item online. Ended up not needing it, so asked for RMA a week after I received it so I could return (their website says they have a 365 day return policy). Have sent 7 emails. Called 3 times now. Nobody picks up phone or returns emails. It's like they are purposely trying to not respond.

I ordered parts for a pressure washer and was told the vendor had them in stock and it would be about 10 day to ship them. Well 6weeks later and 4 different people making promises they still didn't have the parts to ship so I had to cancel my order and start all over with another company. While the people I spoke to were very pleasant they always had bad information and it was very frustrating

I ordered my parts for a customer's lawnmower on 05/30. As of today, I have no parts. When I check order status, they keep addI got more days to the wait time. I have sent numerous emails about the problem and NO replies! No one has even called me. There is no customer service whatsoever! They have charged my credit card immediately upon placing the order! Do not order from them or you will be waiting forever! Their shipping times are a total SCAM!

Ordered multiple parts on 5/25, on 6/19 a partial shipment (11 of the 12 items ordered) was made. On 6/24 I Received and there was 1 item missing from box and was not included on packing slip. After 4 attempts of emailing as their website and shipment email says to do, no one has bothered to get back with me. When you call their number all you get is put on hold and no one ever answers the phone. After 20min of course I gave up calling. I still have 1 part not shipped and 1 part missing that says shipped. Customer service is terrible to say the least. I understand Covid has slowed things, but doesn't warrant zero response when they claim "After the Sale, It's the Service That Counts". How do they get a "A" rating when they have so many negative reviews?

Jacks Small Engines customer support is VERY POOR. I have ordered an assortment of parts to repair one of my clients lawn tractors on 16 July with all parts saying were in stock. Its now 25 Aug and 3 request for a status and all you get from them is their standard answer "Shipped directly from manufacturer, Chat or call for an update" I have asked all 3 times to give me their expected parts arrival from their vendor and as of yet I have not received anything from them. In an attempt to not give my business to Amazon and thinking I was supporting a smaller business, I decided to try Jacks. But rest assured this will be the LAST time that I will ever order anything from them and I would suggest the same thing with anyone else that is considering ordering parts from them. TOTALLY UNACCEPTABLE Customer response.

I placed an order on 7/22 for a Lawn Mower Blade Part # *** When the order was placed it was noted that this item was in stock. Shortly thereafter when I checked for the status of this order it was noted that the item was out of stock and awaiting the manufacturer delivery. As of two weeks ago the status is "Ready to be Shipped". What does this mean? If the item is ready to be shipped, why hasn't it been shipped. I am waiting for this item since 7/22 and today is 8/14. This is beyond acceptable. I have been trying to get a status on this order with no response from emails, message text, telephone calls or Chat's, and the online status continues to indicate "Ready to Ship". The charge for this item was charged to my credit card on 7/23. This company is totally unresponsive to its customers and does not answer phone calls with the exception of a recording that never gets answered. emails don't get answered and Chat's do not get answered. I will never do business with this company again.

I found Jack's online while searching for parts for a *** Generator with a *** EY20 engine. Their website showed all the parts I was looking for. I placed an order online on April 30 and gave my credit card number. The very same day a charge for the full order $300 plus Canadian dollars appeared on my account. The order indicated it should be shipped within 10 days. Two weeks later I received an email indicating that 2 of the parts I ordered were no longer available. I received a credit for those but less than was originally charged because of the way credit card companies handle US exchange. Then each week I would receive emails indicating that the delivery date had moved further away. Until finally I asked what the problem was. Finally on June 23, almost 8 weeks since placing the order, they emailed telling me that all of the parts on my order were no longer available. I received credit for the balance of the order, again less than was originally charged. The total credit I received was $27.00 Canadian dollars less than was originally charged back in April. I requested a further credit but so far have heard nothing. Will never use Jack's Small Engines again.

I ordered a part on June 1. When I received the part on June 15 and I sent this email: "I just received ORDER ? and it is not the right part. I checked your website and the picture of the part on the website matches the part I needed and I included a SCREEN SHOT of your website. I have attached pictures of the new part on the left and the old part on the right and you can see the difference. I have also attached pictures of the attachment heads which makes the part you sent unusable with my trimmer. And the original order confirmation confirming the part number was correct but again the part sent wasn't. I have already paid for this expensive part and I have been waiting over a month for it also so I am kind of unhappy the wrong one was sent seeing I need my hedge trimmer. Stuff is really growing. Please correct this ASAP." They say they get back to you in 24 hours. It is June 30 and not a single reply. I sent 2 more emails, sat on hold listening to music at least 3 times for 15 minutes each and never being able to leave a message, and went on their website to initiate another service ticket. I had ordered other parts like air and fuel filters and spark plugs and their prices were good and those general PM parts arrived in a timely fashion and I was happy with that order. This order I am not happy with and their CUSTOMER SERVICE pledge is an empty promise and if I could have given them a ZERO for their CS I would have. I am about to call the CREDIT CARD Company to see about stopping payment because of their TOTAL LACKING of being responsive like they pledge to do and have plastered all over their website and email solicitations.

JacksSmallEngines is a company that I had the misfortune of doing business with. I ordered a starter for my mower on April 19th, 2010, and when I received it, it was defective. I was extremely disappointed with the product, and I immediately sent it back to them for a refund. However, it has been over two months now, and I have yet to hear from them regarding my refund. I have sent them three emails, but I have not received any response from them. I have also tried calling them five times, but I have never been able to get through to them as their lines are always busy.

I must say that I am extremely disappointed with the customer service of this company. They may have good prices, but at what cost? Their customer service is terrible, and they do not seem to care about their customers at all. I believe that they should charge a little more and hire more people to improve their customer service.

I would advise anyone who is considering doing business with JacksSmallEngines to check them out thoroughly before making any purchases. I would not recommend this company to anyone, and I regret ever doing business with them. I hope that they will improve their customer service in the future, but until then, I will be taking my business elsewhere.

I gotta say, if you're someone who cares about getting your stuff on time, you might wanna think twice before you order from JacksSmallEngines. I've ordered from them twice in the last couple months, and both times their website said everything was in stock and ready to go. But then, after I paid for everything, they told me the parts were on backorder and they had no idea when they'd actually show up. Not cool, man. If you're someone who needs things to arrive on a certain day, I'd suggest looking somewhere else. There's gotta be other places out there that don't pull this kind of shady stuff just to make a few extra bucks.

I gotta say, I ain't too happy with Jack's Small Engines. I ain't the only one either - seems like a lot of folks are having the same problem as me. I ordered some parts that were supposed to be in stock, but every time I check my email, I see that the delivery date has been pushed back 'cause they're waiting on some backordered parts. It's been four whole months since I placed my order, and I still ain't got no parts OR a response from customer service. What kinda business is this, anyway? If you're lookin' to throw your money away, then go ahead and shop at Jack's. But if you value your time and money, then stay far away from this place. They ain't gonna have your parts, and they ain't gonna answer your calls or emails. Save yourself the headache and shop somewhere else.

I recently had an experience with JacksSmallEngines that left me feeling a bit frustrated. I had placed an order for a pump to be shipped to Canada, but unfortunately it was too big for USPS to handle. When I called to see if they could work with another carrier to get my freight delivered, I was told that they only ship with USPS and couldn't help me out.

Despite their insistence that they wanted to sell me the pump, they were unwilling to work with me to find a solution. They suggested that I have the pump shipped to someone in the USA and then figure out another way to get it to Canada. Unfortunately, I don't know anyone in the USA who could hold onto the pump for me until I could arrange for a proper carrier to pick it up.

I understand that JacksSmallEngines has their policies and procedures in place, but I can't help feeling disappointed that they weren't willing to go the extra mile to help me out. If they truly wanted to sell me the pump, they could have worked with me to find a solution that would have allowed me to receive my order.

So, I was looking for some parts for my small engine and I stumbled upon JacksSmallEngines. At first, I was excited because they had what I needed in stock. However, my excitement quickly faded when I realized that I needed to add one more part to my order. It was nearly impossible to make adjustments to my order, and the part that they said was in stock was actually not. What a bummer!

I tried to reach out to them via email and online posts, but they didn't answer. I even tried to call them, but I was on hold for what felt like an eternity. After waiting for 10 days for the parts that were actually in stock, I still didn't have the out-of-stock part. To make matters worse, the online order status said that it had already shipped. What a mess!

I'm not sure if I'll ever get the part that I need, but I'm not holding my breath. I've learned my lesson and I'll be looking for parts elsewhere from now on. I don't think I'll ever order from JacksSmallEngines again. It's just not worth the hassle.

I was really excited to find JacksSmallEngines online, and I was sure that they would have the parts I needed for my lawnmower. I placed my order right away, feeling confident that I would receive my parts in no time.

Unfortunately, my excitement was short-lived. It turned out that JacksSmallEngines didn't actually have the parts I needed in stock. I was disappointed, but I was also relieved that Jack was able to find another supplier who did have the parts I needed.

Unfortunately, this process took a lot longer than I had anticipated. Every day, I checked the status of my order, only to find that it had been pushed back further and further. I was starting to lose hope that I would ever receive my parts.

Fortunately, after about a month of waiting, I finally received a notification that my order had shipped. I was thrilled to finally be getting my parts, but my excitement was short-lived once again.

Unfortunately, JacksSmallEngines decided to ship my order to my PO box with UPS. This was a major fail on their part, as I had specifically requested that they ship it to my home address. I was frustrated that I had to go out of my way to pick up my order, but at least I finally had my parts.

Overall, I have mixed feelings about my experience with JacksSmallEngines. On the one hand, I did save a few dollars by ordering from them. On the other hand, the whole process took a lot longer than I had anticipated, and there were some major hiccups along the way.

If you're in a hurry to get your parts, I would recommend looking elsewhere. But if you're willing to wait and don't mind a few bumps in the road, JacksSmallEngines might be worth a shot. Just be prepared to have to pick up your order from your local UPS store!

I gotta say, I had a pretty rough experience with JacksSmallEngines. I placed an order way back in May of 2020, and it's been a real headache ever since. They kept pushing back the ship date because of one little screw that was apparently out of stock in their warehouse. I mean, come on, how hard is it to keep track of one screw?

Anyway, I ordered a weed eater gearbox along with the screw, and the gearbox was in stock the whole time. But they wouldn't ship it without the screw, even though I told them to forget about it and just send the gearbox. It's now July 4th, and my order still hasn't shipped. I mean, seriously, what's the holdup?

I messaged them a few days ago to see what was going on, but I haven't heard anything back. If I don't get a response soon, I'm gonna have to call them up and give them a piece of my mind. And if that doesn't work, I'm gonna have to contact my bank and get a full refund.

Honestly, I'm pretty disappointed with the whole experience. I was really looking forward to getting my hands on that gearbox, but it looks like I might have to go somewhere else to get it. I wouldn't recommend JacksSmallEngines to anyone based on my experience.

I put in an order for a riding lawn mower on May 4th from JacksSmallEngines. The website said it was in stock, so I was excited to receive it soon. However, I received an email saying that it was back-ordered and wouldn't be delivered until May 24th. I waited patiently, but when May 29th came around, I still hadn't received my lawn mower or any updates. So, I decided to call the company to see what was going on.

To my disappointment, the lady who answered the phone was very rude to me. She told me that the bagger was back-ordered for another week and a half, and that they were going to ship the mower without it. I was frustrated because they had charged my credit card the day I placed my order, and I had already mowed my yard three times, paying $20.00 each time. Plus, I was paying interest on my credit card for something I couldn't even use yet.

I expressed my frustration to the lady on the phone, but she didn't seem to care. She just kept repeating that the bagger was back-ordered and that they were going to ship the mower without it. I was not happy with the way she talked to me, and I felt like I was being treated unfairly.

I am still waiting for my lawn mower to arrive, and I will update this review when I receive it. However, I would not recommend buying from this company unless you have a lot of time to wait for your shipment and don't mind being talked to rudely. It's a shame because I was excited to receive my lawn mower, but now I'm just frustrated and disappointed.

I recently made a purchase from JacksSmallEngines and I must say, I am quite disappointed with the experience. I spent a whopping $1,000 on a brand new Ego power system from Mowers at Jacks, but what I received was far from new. It took four long weeks for the package to arrive, and when it finally did, I was shocked to find that the main unit and batteries were clearly used. There were scratches all over them and signs of wear that were impossible to ignore.

I immediately called Jacks to report the issue, but they were not very helpful. While they weren't exactly rude, they refused to believe my description of what was delivered. They claimed that they only sell "new units" and would not agree to take the unit back. I offered to send photos to show them the unit and batteries, but they told me that no matter what I sent them, they wouldn't accept a return UNDER ANY CONDITIONS.

Now, I am left with a used product that I paid full price for. I am hoping that I can get a refund from my credit card company, but it looks like I'll have to eat the return delivery cost in order to get the refund. This has been a frustrating and disappointing experience, and I would not recommend JacksSmallEngines to anyone looking for a reliable and honest retailer.

I recently made a purchase from JacksSmallEngines and unfortunately, I have to say that I am quite disappointed with the quality of their products. I bought an aerator, specifically the Husqvarna Easy Hitch Platform, on June 4th, 2020. However, during the very first use, I noticed that the foot stand weld had fallen apart from the wheel axle, and there were rusted areas around the weld. This was only five days after my purchase, and it was quite frustrating to see such poor quality.

I immediately contacted JacksSmallEngines over the phone and sent them photos of the issue via email, requesting a resolution. However, to this day, I have not received any response from them. They have not made any attempt to contact me, and I am still left with a broken aerator. When I called them, one of the operators told me that the pictures did not show any rust, so she wasn't sure if anything could be done about it. I then asked to speak to a supervisor, but unfortunately, they were not available. I left a voice message, but I have not received any response.

Overall, I am quite disappointed with my experience with JacksSmallEngines. They do not seem to stand by their products, and their customer service is quite lacking. I would not recommend purchasing from them, as you may end up with a broken product and no resolution.

The product is not delivered while being in stock and extra fee was paid in order to expedite delivery process. Support does not reply to email. I bought a generator which was in stock, paid extra fee to have the delivery process prioritized. The purchase bill indicated that the generator would be shipped within 48 hours. After a week, the status was still "ready to be shipped". I emailed their support several times and no answer. I called three times. Each time, support said that the generator would be shipped that day or next. The last call to support, two weeks later, support told me they could not locate the unit in their warehouse but the unit would be shipped in the coming two days. The unit is still "ready to be shipped" in their tracking system, and still no feedback from support.

Order placed only to be on back order. Tried to cancel via web site message, email and phone I placed an order for three items on August 25th for lawnmower parts. Drag Link #***, Shaft ASM STRG #***, Steering Assembly #***. I put the total amount due on my credit card for $200.97. Two of the items were placed on back order. I tried to cancel the order #***. I sent two messages via their web site. I sent two emails. I can not hear on a phone, so my sister tried to call three times, only to be put on hold by auto answering. Nobody ever answered. On the ComplaintsBoard.com list for Jacks Small Engine, the address does not match the one on the ComplaintsBoard.com list. Web site shows 105 Industry Lane, Forest Hill, MD 21050. [protected]. Email [protected]@jackssmallengines.com. All I ask is for them to cancel my order and refund the $200.97 charged to my credit card.

I ordered two parts from this company for my lawn mowers on 4/3. It said they were in stock when I ordered them. Since then, this company has sent me nothing but excuses for these items not being shipped, since they never really had them in stock. I have now received an email saying that these items ordered are on extended delay from vendor. I was never asked if I was willing to accept the backorder of these items, yet this company took my money for these items on day 1. I have asked them twice now to just cancel this order and issue me a refund, but my emails to them for this cancellation are being ignored. They have now ignored 4 emails in a row. Order Confirmation Number: *** Order Date: 4/3 Part Number Description Quantity Status 703790 BLADE ADAPTER 1 Extended delay from vendor [protected] ADAPTER BLADE, 25 MM 1 Extended delay from vendor

Poor customer service Ordered parts online on 7/2. After 2 weeks of waiting I contacted customer service by email to be told that parts were on order from the vendor. Waited and still no response about inquiry. Emailed a few more times just to get the runaround. Last email sent to me was on July 28th. Emailed stated the parts were received by their warehouse and awaiting shipping processing to me and I should receive the items by the end of the week [protected]. Today is 8/3 and still no parts arrived. I called customer service to be to told one part is still on order from vendor but last email stated they received them all. The lady I talked to on the phone from customer service was very rude about everything. Don't remember what her name was. I could have ordered direct from the manufacturer and had them sooner but it was cheaper on Jack's. Very dissatisfied with this whole process.

Item was never shipped. The shipping package arrived with nothing in it. The postage was marked as 4 ounces and the product weight was 12.7 ounces. I purchased this item through *** from the ***, which comes back to Jack's Small Engines. A package arrived from Jack's Small Engines with nothing in it. The postage on the package was for 4 ounces. The spring I ordered weights 12.7 ounces, meaning the spring was never in the package. The package was completely flat with no marking of anything ever being in it. When I contacted Jacks they said that they had nothing to do with it, and denied having anything to do with the***. the*** is Jack's Small Engines. Besides beating me out of my $20.00, they are more than likely beating a lot more people out of their money. Law enforcement should also be notified. If you have any questions please contact me at [protected]. Thanks

Wrong part returned. I paid #34.27 and received credit of $25.32. I spent $9.00 return shipping. My loss is $16.00 when all said and done? That is less than half of what I paid for a part that was suppose to fit and did not. I don't think this is the return policy that I read in your company Return Policy. On Friday, March 19, 07:34:06 AM MST, Jason wrote: Thank you for reaching out to Jacks. Your Returned Merchandise Agreement # is ***. Please write this number on the outside of the package. Once your order is received we will process the refund. Please allow up to 7 days for your refund to get processed. Thank you for shopping with Jacks. Return Address 105 Industry Lane Forest Hill, MD 21050 Thank you, Jason Do you have questions? Try the links below Customer Service Customer Service Return Policies Return Policy Shipping Shipping Privacy Policy Privacy Policy Check the status of your order 24/7

complaint filed to recover balance of cost paid for a defective, damaged item shipped. paid $49.50 +$3.09 tax total $52.59 refunded $41.96 ($10.63) On Aug 11,2020 I purchased a*** Two Stage Snowthrower Cover (***) from Jacks Small Engines thru ***. Jacks was a third party vendor. Price was $49.50 +$3.09 (MA) state tax total $52.59. Item was shipped and received on 8/13. Opening the box I noticed a cut into the packing sleeve and the fabric of the cover. I requested an RMA and reclosed the box and shipped the item back same day 8/13 Please note the cut in the item was not along the box seam and I never removed the item from the shipping box. Cut was not caused from opening the box at my location. Jacks received the box on 8/17 Jack refunded $41.96 on 8/18 through *** I am requesting that an additional $10.63 be credited to my account as the item shipped was damaged at the vendor and I feel I should be made whole due to vendor error

I was lead to believe the blade I ordered for my tractor was in stock and I would receive it rather quickly. I placed my order online on 7/04 and received an email a few days later telling me the blade had been ordered from a vendor and it would be shipped to me after it was received at their warehouse. I have since sent an email requesting an update wanting to know if I am going to be able to get the blade anytime soon, if not I requested a refund. Their answer was an automated email exactly like the first one I got, which didn't answer my question or my request. I would not have ordered it if it weren't "in stock" as I need it sooner than later. I have called multiple times only to sit on hold for about 15 minutes at a time, it would ring once then be dead silence. I am not happy with the customer service or automated response I'm getting. I'd like to just cancel the order and be refunded. I'll go sewhere else and buy the blade. I feel ripped off almost $400.

After mutiple attempts to get an RMA to return a defective part, I've not been contacted back to have one sent, or any reply to rectify the situaltion Your Order Confirmation Number: *** Order Date: 7/24 8:02:14 PM Part Number Description Quantity Price Per Item [protected] Gearbox Assembly 1 $26.78 Subtotal: $26.78 Tax: $2.41 Total Shipping: $8.95 Total Sale: $38.1 I have tried mutiple times to contact the company for an RMA to return this part for either a replacement or a refund. The part was installed professionally, and within 30 minutes of use, stopped working as it should. Part was used on a 6 year old *** grass trimmer under normal use as a grass trimmer should be used, I am totally aware of the current status of this Covid "scamdemic" and I am equally aware of companies who's hands are tied due to it, However, I have made enough documented attempts to contact them, to handle this in a timely fashion, but have never had one reply back from them.

This business seem mislead costumers in that "most parts are in stock" and so you place your order and a week or so latter you get an email telling you the order was shipped then another week goes by and you still waiting! When you finally check in their site about the status of your order now there is a "disclaimer" stating that "out of stock items" are generally shipped between 2 to 10 days. First of all this should be stated at the very moment you place the order if the item is or is not in stock and give you a chance to decide whether or not to buy and not "after" you paid for it. Second is what the costumer paid for. $8.95 dollar for an envelope via UPS or USPS should travel 65 miles in three days? It is 15 days since I placed my order and 10 days since it was shipped and I'm still waiting! Emails are not answered and so this costumer like many others have to put up with this dishonesty. I say dishonesty because is the second time that this happened to me with Jack's.