LabCorp

I was sent by my doctor to Labcorp for some ordered test he wanted. Upon my visit I presented both active health insurance cards, Medicare and TriCare for Life. This company has harrassed me about this bill by asking for doctor's diagnosis, my private and personal health care info. I gave them my doctor's address and phone number, and again fax them my active health insurance with picture ID. Then they sent me a letter saying I was being sent to collection for the bill. I have never had to pay for any lab test, I have been to Labcorp in the past, sent by other healthcare providers. I got a letter from them again, saying that my health insurance declined to pay. That was a lie, Medicare paid $33.22, and Tricare for Life has never been billed who is my secondary insurance under my spouse's military retirement. This service was way back on 8/25/18. I am not responsible for this bill until all insurance claims have been filed. Remove any collection info from my credit file because the info you have provided regarding this non-payment is false.

Good afternoon I'm writing this complaint in reference to the African American young lady who worked at the front desk window. I came in this morning with my son to get some urine samples and blood drawn and she was very rude and basically told me I had to write my own name on urine samples in which I found very peculiar. She was very rude and unprofessional and as working at a company and being the face for a business place that behavior was unacceptable. I asked her for her name but she refused to give it to me so I kindly snapped a picture that I will enclose with this complaint. If you need any questions I can be reached at [protected] Mr.Manigo . Thank you

I waited for 2.5 hours to get my routine blood work done. Jenelle at the front desk was extremely rude and disrespectful with not only myself, but with everyone is the office. She kept telling people to sit down and wait anytime they came up to ask her a question. After 1.5, she called me up and said she could not find my lab order. I provided Donna with my MDs phone number and she called and requested my labs be resent. Donna said she would assist me when the fax came in. 30 minutes went by and I went back up to ask Jenelle if they received the fax yet and she said that she hasn't checked and to sit down and wait. I went back up to ask about using the rest room and she immediately told me she hadn't checked and to sit down and wait. Finally I got called up and they asked me if I had fasted for my exam and I said I did, they laughed about how I must have been starving because now it was 1:30pm. I finally voiced my concerns with the wait and bad service and Jenelle laughed and rolled her eyes and never even bothered to apologize. I believe I was treated this way out of racism as I am a latina woman. I came to get bloodwork during my lunch break and I had to take the rest of the day off with no pay because of this and I never even received an apology from Jenelle or even Donna. Even after they saw me crying out of frustration. I will be putting another complain with the supervisor and with corporate.

My wife was diagnosed with breast cancer and was ordered a gene test by her doctor on 2/12/2019. On 2/13/2019 early in the morning she went to the labcorp on gause blvd, slidell, la and drew the blood. It is now 3/1/2019 and the test results can not be found. After her phone call to labcorp she was and is still been given the "run around". Labcorp is saying she came in on the 20th which another supervisor has proven to be false. They are saying she will be the results in 2 days, 14, 21 days etc by different people in your company, where was my wife's blood between the 13th and 20th? Even if we finally get the results on some day in the future - how can we be sure that the results are even correct?

Edward and mary roach
Picayune, ms 39466
[protected] or [protected]
3/1/2019

I brought a lab order to LabCorp and they did not inform me that most of the tests would not be covered by my insurer, Medicare. So I signed no waiver, or if I had been informed, would surely have declined any that were not covered.

Then I called to obtain the results and was told there was no record of my services. When I then gave them a date of service and my name, they must have fabricated results and never mailed them to me. Instead I started getting weekly collections notices., which I still get.

They are harassing,
Evil, and did not do their job to let me know any were not covered. Further from their bogus, not real results, I have not had my blood tested to rule out the real and true danger I may still be living with, and I still get weekly collections threats, never just a normal bill.

I have them in Fraud complaint with Medicare but would like to file a formal complaint against them in all capacities for their fraudulent practices which are unlawful and not helpful at all to consumers

Sincerely, Laura M

Dallas, Tex- Are all doctors used to do all of his own in-house laboratory work. The cost was covered under our deductible. Then he switched over to LabCorp of America. Once he did that we started getting secondary bills directly from LabCorp. These bills ranged anywhere from $175 up to 250.00- depending upon the type of work you had done. We just paid it. But it true the cost for healthcare up by a couple thousand dollars every year just because LabCorp bills.

Two years ago, we switched doctors. Once again the doctor did all of her bloodwork and laboratory stuff in house. It was covered by the cost or deductible. In August of 2018, Our doctor switched over to LabCorp. We came in and December 2018 for a routine and end of year physicals. That's when we discovered the change to LabCorp. We were very upset. We knew the bills will start coming for our laboratory work. We expressed this concern for Dr staff. That's when a LabCorp, Senior account executive, Katherine Haake, came in to the medical treatment area bother having blood drawn. This is a clear violation of the federal privacy act. She is not a medical staff. She wasn't supposed to be there. She handed us a business card of hers and says, "if you have any problems give me a call"- we just left because we knew this was a joke. Lab court treat people like ATMs . Like clockwork, we are now getting secondary bills for blood work and laboratory work from Lab Corps of America. So far we have about $100 worth of medical bills on our kitchen table. We are expecting more by the beginning of the new year. We wrote a letter to her doctor, explaining we do not want LabCorp involved in our healthcare. We called LabCorp tonight, and made it especially clear that we do not want them involved in our healthcare. They have far too many complaints. The accounting and billing practices are shady at best. If they were restaurant we wouldn't eat with them. With this many complaints we definitely don't want them involved in our healthcare. We're waiting for a response from her doctor. It may mean we have to find a new doctor. LabCorp has a chokehold on all of North East Texas. They have monopolized all of the laboratory work here. So I'm not sure what will happen. they have far too many complaints. The accounting and billing practices are shady at best. If they were restaurant we wouldn't eat with them. With this many complaints we definitely don't want them involved in our healthcare. We're waiting for a response from her doctor. It may mean we have to find a new doctor. LabCorp has a chokehold on all of North East Texas. They have monopolized all of the laboratory work here. So I'm not sure what will happen

My Doctor ordered testing on me for Gluten Sensitivity. I never ordered the tests. I have excellent medical insurance. My insurance would not pay the claims. This company never once told me that these tests would cost 761.00 or had me sign an ABN saying these services may not be covered. Otherwise, I would never ever have had these tests performed. When I called and wrote their billing department, they told me to contact my Doctors office for a different diagnosis. I told them I woudl gladly pay the insurance allowable that they expected to get from blue shield or even pay them the $300.00 that is charged for this exact same test from Request a test. They refused to accept it disregarded me and said they would send me to collections for the full amount. This company expected an insurannce allowable of 200.00 for this testing, yet refused to accept payment of $300.00/ I told them I could not afford to pay them $761.00 and begged them to either take the coast via request a test or honor the insurance allowabe. INstead of trying to help a customer and get paid a fair fee, they sent me to outside collections and destroyed my credit. Prior to them my credit score was 799., and now it has dropped over 100 points. I will never ever do business with labcorp again. They have lost my business for good. I work in healthcare and we have always been willing to help our patients who are willing to pay what is considered a fair reimbursement rate for our services. We even have cash pay patient fee schedules in place to help patients afford our services. I wish I could join the group that currently has a lawsuit against them for their billing practices. I will never ever use this company for lab services. They have lost my business for good. I will only use Quest Diagnostics and Hospital Lab Services from here on out. They dont inform you of possible non-covered services in advance and then bill you astronomical fees for services that are priced way above the market rates. They also ruined my credit and I tried to work this out with them.

My lab order has been messed up twice at the LabCorp Newbury Park center by Sandra. I have a pickline in my arm and my home heath nurse draws the blood and submits it at the Newbury park, Ca center which is a 10 mins drive. In spite of he order being in the system (Dr Elbalki blood draw date 11/27/2018), the ran only partial tests. The lab order was in 2 pages. It was in the LabCorp system and my Nurse also submitted a copy to her. Still only the first page was run. I am not getting any answer to how this discrepancy happened. Previously also similar incident happened where my nurse exactly followed the instructions given by Sandra and they could not run the results saying that the specimen was not correct(Dr Rahbar: blood draw 10/18/2018). You can contact my nurse from Assisted home health-Michelle D (please contact me for her number). I have serious heath issues and every time my blood draw is wasted and my money for doctor appointments is wasted as they get only partial results. My health is impacted badly because of the stress I have to go through. I request you to please look into this matter urgently. I need some compensation in terms of money for my doctor appointments wasted (close to $1200). Please contact me for any questions. My home health nurse can provide justification with me. This has never happened with any other labs that I have been to.

Thanks,
Amita Sakhare
[protected]
LabCorp account number: [protected]

The man "Tam" at the front desk was very rude. He snatched a map and address out of my hand. Tam accused me of wasting his time because i asked politely how long had the system been down. I had to go over to the other side of town to do a UA and Tam was very insensitive about the situation. I only suggested that he reboot his computer and he snapped at me. I am a professional and I feel it is necessary to treat clients like people. I was treated very unfair and should not have had to wait 20 minutes for a lab technician to get me a supervisors number or some type of contact info to complain about the service I received at the front desk. I would have thought that I would have least been greeted when I walked in, instead I was made to wait while "Tam" answered his smartphone and handled personal matter. tam also stated that I was a being a problem.

On Oct 22, 2018 my Mother was at LabCorp - 929 N Spring Garden DeLand. it was necessary to provide a urine sample. She is disabled and very weak, she was not able to stand from the toilet, due to the height and no grab bars! This restroom does not have the proper height handicapped toilet, nor do they have the proper grab bars. The employees claim they are not permitted to assist! Well something needs to be addressed! Either equip the restrooms properly or employees must assist the client! I am also reporting to the State of Florida and Volusia County Health Department! The employees that work at this Lab are the most obnoxious techs I've ever encountered! If you are in a healthcare position, you need to be more compassionate and show some empathy and respect for these clients!

I have sent Labcorp numerous times asking them to correct their code. My primary doctor (Country Doctor Clinic) initially used the incorrect code and later changed it after I wrote a letter to them. Later I sent a copy of the new invoice from my primary clinic to Labcorp and asked Labcorp to contact my clinic so that I can get my insurance to pay for the services. labcorp did not care, because I never got any feedback. They were supposed to use preventive Care medical Code. This was 06/2017 and now I went to Labcorp this year and getting the same miscoding done (09/2018). I need for this to stop. It is very frustrating and the patient should not have to pay for services due to miscoding, regardless if the initial code was given to them incorrectly. If the referred clinic changes their code then labcorp should be communicating with the clinic because the patient thinks otherwise; At least have their doctor to explain the coding and why.

Labcorp Invoice:

Invoice/Factura: [protected])
Invoice/Factura: [protected] (2018)

Birmingham Lab Corp refuses to send the results of my blood tests to my specialist. They will send to my primary when my primary orders a test, but when my specialist orders the test, they make me come to the office where I had the tests done and pick up the results to take to my doctor. This is not only an inconvenience for me, but does not appear to be an appropriate response on their part. When the nurse at my specialist's office tries to contact them for the results, they refuse to give them to her after making her sit on hold for up to 3 hours, as well. She does not have that kind of time to wait for an answer, therefore Birmingham will fax the results to my local LabCorp office in Ocean Springs, MS and I have to physically pick them up and take them to my doctor. This is difficult for me because I am elderly.

My wife and I went to the above site for blood work. 10/5/18 @ 10:30. No (0) patient was there. Christy(Lab Tech?)sat in front desk, murmured something to us. I asked her to repeat . She raised her voice almost to yelling"I just told you". I tried to register with machine, did not work. She became very [protected]@ me, walked up to machine, tried to make machine work, trouble too. She became even angrier.
As a physician practicing 39 years in Modesto, and lecturing @ community centers and schools on how to choose good doctors and other healthcare workers. I realize it was important to avoid angry healthcare workers. We decided to walk out and went across hallway to have tests done @ Q diagnostics. 18 patients waiting. They treated me with respect and professional manners, had blood drawn in 5 minutes. What a difference.
Two questions for you
1. Is this a routine practice in LabCorp?
2. What should I tell people which lab to go to when asked?
I always tell my audience avoiding angry healthcare workers, because they could do crazy things to hurt you, such as using dirty needle to draw your blood or switch your specimen to frame you etc. Patients have choice, walk out and go somewhere else for care . Your thought please!
I have to address this issue to the headquarter, because the local rep always tried to be nice persons.
David C. Yang, M. D. [protected]@aol.com or Text to [protected]

It's ridiculous to have 2 wait for the front desk person to take over 25 minutes after receiving my paperwork to put it in for my blood work to be drawn. Another type of system needs 2 happen so that when she needs 2 enter whatever she needs to enter can be done in a timely matter without be interrupted so many times. It's easier to tell u by phone.