LabCorp

I had an appointment for normal blood work on 6-8-2018. I arrived at the Stratford location only to be rushed off to the self check in which was complicated. They couldn't be bothered to offer assistance. My appointment time was at 10:00 am but I was not seen until about 10:30 but they put that I was seen at 10:07 on my paperwork. I understand sometimes even WITH an appointment you will wait so I didn't mind. Once I went back the woman helping me was jumping from room to room. She said she couldn't find my vein so I would need to pump my fist so after about 4 minutes she comes back and doesn't find the Vien after poking me mutile times. She used her bare hands and had long acrylic fake nails. She cleaned the spot then touched it with her bare hands again. She also touched me after touching her hair. She has long hair that is down and keeps touching my arm. She then decides to try the other arm and says well this is going to hurt because it's at an angle. She then starts talking to herself like I'm an inconvenience stating, " not today I don't have time today." The finds the vein and with her BARE HANDS draws my blood. Today my arm is swollen, bruised, and painful. This has never happened with previous blood work. They need more training and hygiene. I could've been infected if she would've had a cut on her BARE HANDS. I will NEVER be returning to this location, it should be shut down due to the lack of common sense health policies.

Self check in? What is this?! I am scared getting this bloodwork as it is and now I have to figure out how to check myself in all while shaking? I feel the older patients who have no idea about technology. I also tried to check in at the window and was turned away and told I had to go check myself in at the kiosk? Where is the person to person interaction, Lapcorp? The friendly face that greets you when you walk in your company? No thanks!

I was told by the LabCorp office personnel that Medicare does not pay for HGB diabetes test if you are not diabetic. WRONG! Medicare will pay for the test if you have 2 of the following factors: Age 65 or older, Family History of diabetes, Obese or History of Gestational diabetes. I contacted LabCorp to inform them of the misinformation that is being told to there customers. Their customer service rep was very professional and thanked me for letting them know and said she would give this information to her supervisor. This is not a complaint. My purpose is to correct this problem of misinformation and I hope they do since this can affect thousands of people. Obviously I did not get the test due to this misinformation. I will get it next year during my Medicare Wellness check. I am in good health and do ever I can to stay that way.

Labcorp location 19785 Crystal Rock Dr, Germantown MD is understaffed and the wait time is horrible for a drug test. We arrived as a walk-in client and checked in 45 minutes before the 10 am drug screening ends. No one announced or called for anyone who is there for a drug test. The system shuts down and when they finally called my son, it was 11:12 am. The woman working the front desk said they cannot do the drug test because it ended at 10 am. My son told her that he checked in way before 10 am and she said that they cannot do the drug test anyway because the system is down. We waited for 2 hours to be called and it was unacceptable that no communication to the clients/patients waiting until they realized that the system was down. There were 2 blood technician and one individual at the front desk. The drug test is for my son's new job and the employer form expires in a few days. My son held his urine for 2 hours for someone to tell him that the test cannot be done. I'm disgusted with the service and I am disappointed with a company that do not seem to know their contingent plan because a computer system failed. The president David King needs to address the service his staff is providing as well as understaffed and failing systems. I will never use Labcorp ever again.

I went in to drop off stool samples and get blood work taken. I was not able to bring One of my samples bc I had eaten oil and it was a fat fecal test. The lady at the desk was very rude and told me " she cannot take my other 8 samples I had collected over 3 days bc that one was missing and she is not about to lose her job over a stool sample " . I asked her to please call my doctor and see if I can bring it later in the week. She did and it was ok with him, but she made a big deal about it.
Secondly they called me back to take my blood sample and the nurse ( Tammie ) took my 8 sample out of the bag with the paper work from the doctor. She said " why do you have 3 orange top ones, you only need one". I answered " no, it says on the paper work there that the orange top ones are 3 samples collected over 3days. She then asked me about the missing one and I told her that the lady at the desk called my doctor to ok it and I would bring my sample in with a copy of the paperwork in a few days. She then said to me, and I quote, " what is your doctor going to do, send your poop in the mail" with a smirk! I was shocked at the rudeness and unprofessionalism that both of these employees had. She left the room to confirm that the doctor ok'd it with the front desk worker because she didn't put any notes on there.

There was more to this story but I tried to make it as short as possible.

03/31/2018 I went to the Monroe NJ Tabcorp office at about 8:00 AM without an appointment and was refused a blood test. I am not very happy.They said you need an apointment on Saturdays . This is a first for me. There were only2 other people in there.They could have made an exception.Resolution? Fire the lazy [censor] receptionist and change your policies to accommodate people !

On March 22, 2018 we arrived at the LabCorp in Lewisville around 12:45pm and signed in. The girl at the counter waited more than 10 minutes before acknowledging us. We confirmed that we were early since the drug screening for the afternoon hours started back at 1:30pm.

There was only 1 customer ahead of me and other customers started to slowly come in after 1:30pm. The girl put everyone ahead of us walk-Ins and appointments. So after waiting for more than an hour I went to the window to follow up on whether I would be next to be seen.

She became beligerant advising that people that were being helped all were ahead of me which was not true. So I asked two customers that came in 30 minutes after me if they had an appointment and they said no they walked in to do drug screening for employment. When I approached the girl at the counter again she became very aggressive and disrespectful by talking loud saying I had to wait my turn or else.

So when I asked for the information to contact the corporate office she never would provide me the phone number for complaints. I advised her that we would be reaching out she said fine, I'm not worried I already have a job. Which was very rude and disrespectful.

I am requesting someone follow up with me regarding this issue as I have seen this girl behave like this before when I took my son to this same location for a drug screening for employment. She's very unprofessional and only shows discrimination toward African Americans/ blacks.

Harolene
[protected]

I open the door into the office at the Gladstone location, and the two ladies sitting behind the counter groaned and rolled their eyes. I walked up to the counter and they were clearly annoyed of the fact that I was there. They asked why I was here and I told them that my doctor ordered me to get labs done and I handed them the paper that my doctor had given me, they took the paper did not look at the paper itself. Then tossed said paper onto the counter and said that they weren't taking any more blood for the day, and that I would have to come back some other time. The entire time I was standing there the other nurse was rolling her eyes and had her feet up on the counter and the nurse that I was talking to had an attitude with me. I see no reason why they had acted like that. It was highly unprofessional and unreasonable for them to act like that. I'm a first-time patient with LabCorp and I will go back this upcoming Friday to get my labs done and then I will never use LabCorp again this was highly unprofessional behavior for someone in the medical field. Highly disappointed with this lab.

I visited the LabCorp at 816 Chestnut Street Philadelphia PA on 3/19/2018 for a 3 hour pregnancy glucose test. After waiting a few minutes I was called back for the initial blood work. The girl drawing the blood rushed in since she was "really busy" as she said, and wound up scratching me with the needle as she took it from my arm and she rushed to put a band aid on so I wouldn't see until I went back for the 2nd draw and I was still bleeding. The 2nd and 3rd times, the woman was great! the last time was the worst one. A young guy came in and closed the curtain and said he wanted to draw from my left arm, which was the arm I was scratched with and when I told him I was still bleeding, he said you shouldn't be the scratch is not bad, I then took off the band aid and I was still bleeding he said, "I guess I will put a different band aid on" I told him I was allergic to latex he said "this is not latex", which it clearly was because it look like my arm was burnt because of the latex! Then he goes to take the blood from my right arm and I new it didn't feel right, my arm swelled and bruised almost immediately! I said to him something is not right, he said, "no your just sensitive", then how come I don't have bruises from the other 3 draws!? This place is a joke and does not have very skilled employees! I will never use a labcorp again!

My APPOINTMENT for routine blood work was for 8:45 this morning (3/15/18)at the N. Dale Mabry Tampa location of LabCorp. I was finally called back for blood collection at 10:15. There was only one person drawing blood and 2 others were up front trying to deal with the "backlog" of patients who had been waiting as long if not longer than I did. Linda attempted to draw blood from my left arm but was not successful. She put the needle in and continued to move it around as if chasing the vein or something. It became painful so I asked her to try the other arm. She pressed on my veins for a very long time and did not seem confident to try that arm so I asked if there was someone else there with more experience who might be able to do it. She said Laura could do it but I had to wait until she was finished with checking people in up front. I waited and Laura came to draw blood from my right arm. She at first said they were out of butterfly needles but I told her that Linda had just found them. She put the needled in and began to move it around to, as she put it, get a better angle! It also became painful and she was not getting any blood. I told her to forget it and I would have to come back at another time. I drank two 16 oz. bottles of water before arriving for the bloodwork and made sure to drink lots of water the day and evening before. I will tell you that I had blood drawn at the same location about 3 weeks ago and the person drawing my blood did not have a problem. So...not only are they understaffed at the N. Dale Mabry location, I have no confidence in the ability of the staff that does show up there for work. I was told that you take as many as 5 or 6 appointments for the exact same time! How does that make sense unless you have 5 or 6 employees who draw blood and one receptionist to check us all in? I have no other choice than to go to LabCorp again to attempt to get my bloodwork done...it is the lab covered by my healthcare provider... United Healthcare. I will also contact United Healthcare to let them know about this bad situation with LabCorp. Perhaps than can consider another alternative to their approved lab in the future! By the way...I was not the only unhappy person there today. The waiting room was packed with very displeased people so I'm sure they all have complaints too...even if they only complain to their doctors or friend and neighbors...word will get out about your LabCorp location of N. Dale Mabry in Tampa.

On 3/12 my 16 year old daughter was treated horribly as the staff continued to misgender her and use the wrong name addressing her. She has been there before to get routine blood work. She had an appointment under the name Cynthia McGhee. I signed her in and the doctor's paper work also said her name Cynthia yet staff took it upon themselves to refer to her old name and caller her HE. She presents female and I corrected the tech to use she. It was embarrassing to be public ally humiliated as a beautiful transitioning teen. She left crying. It was unacceptable for a professional not to understand transgender youth. It cannot happen again. This facility needs policy and training. I expect a refund of $350.40 that I privately paid. Contact me ASAP [protected]. Krista McGhee
Transaction receipt CAG42B1130. They used her dead name on paperwork also. Unacceptable!

We have a continued issue at the Manassas Virginia Location with a lab technician named Lisa. My son has a chronic life threatening medical condition and requires frequent blood draws. Every single time we visit this location there is an issue with Lisa. Today there was a serious issue that took place right in front of the manager. Lisa singles out my family and does her best to delay our visits, humiliate us, and disrespect us.

I have made complaints each time her behavior is unacceptable. She does not treat other patients in this manner.

Our first issue happened as follows. My son had his blood draw and we went to the car. While putting on his sweat shirt he dislodged the tape and began bleeding. I went back inside and asked Lisa for a band aid. She made a huge scene in front of other technicians and patients stating that "there is no reason he needs a band aid. If he requires a band aid she needs to call 911." Finally another tech gave me the band aid and we left. Humiliated, disrespected, and mortified. We now bring our own band aids to draws.

The second occurred at a subsequent blood draw. We requested that Lisa retract the needle before pushing the mechanical retraction button at the end of the blood draw. We explained that due to his illness and the fact that after transplant he has his blood taken multiple times per week, his veins have become weak and sensitive. Pushing the mechanical retraction while the needle is in his vein is painful. She then went on a tirade regarding this, and that it is standard procedure and she would not be able to accommodate his request. Other technicians have no problem accommodating us.

Thirdly we visited the lab and signed in as normal. The tech asked us to have a seat and someone would be with us shortly. After the entire waiting area cleared out, the tech then asked us if we checked in on the self serve kiosk? I said no, you told us to have a seat. Upon leaving I stopped at the check in desk and mentioned that perhaps they should put a note on the sign in sheet, so patients will know there is a new process. Lisa was standing in the back ground listening. She proceeded to bust out laughing and shake her head. I asked her what she was laughing at and she replied "me". This happened in front of the manager. I asked the manager if this was appropriate behavior and she said she would speak to her. I told the manager that Lisa often singles us and and treats us unprofessionally. She didn't seem concerned.

I went to the labcorp in clinton, md this morning and everytime I come here there is an issue! It is extremely unprofessional! My name was taken off the clipboard this morning and I was unable to complete my labs. They move with no sense of urgency at this location. I see a lot of people walking out. Please look at the yelp reviews for this location. It is an ongoing problem. I will never return to this location until this problem is corrected. They need new management.

I am a registered professional working with multiple physicians in our practice and as of lately we have had nothing but issues with labcorp. Patients are not getting all the tests we request ran, the lab is not holding and processing cultures correctly, patients are being charged for test not performed due to incompetence, and I am now getting calls saying my doctor's orders are not enough...we now have to go to the website and get specific codes for every single test we order. I've worked in the medical field for many years and have never had to deal with such ridiculousness. We are now asking our patients to use any other lab if possible.

I took a test in Thomasville, NC and when I finished the women asked to see my hands. They were shaking and she asked why. I stated that I have anxiety. She then makes the comment "oh your going to have anxiety". She was rude as hell and when my first drug screening didn't meet temperature she insinuated that I did something wrong. They only sent one test over to my employer in which was the one that did not meet temp. I took two test and the second one that did meet temp was never sent to my employer. I've called and still no test has been sent over. I am very angry about this lady and honestly would like her to lose her job.

I had a urine drug screen performed on 1/19/2018 by Lab Tech, Jenny. After placing the proper date, time, and initials on vials, I asked Jenny to discard my other urine prior to my leaving the area. I was told by her that it was not company policy, and she would discard the urine after I left. I informed her that I had previous drug screenings performed at this facility, and the urine was wasted prior to my leaving. But she insisted that it was not policy.

I am a registered nurse, and I feel that if this is not policy that it should be to waste a clients urine prior to that person leaving the drug screen area. Reason to do so is that it does not leave room for ill feelings in the client that the tech may or may not do something illegal with the urine, or cause suspicion on the lab techs part. It is better to air on the side of safety, and waste the urine in front of the client prior to leaving. I noticed to that Jenny had some blue tablets sitting on the counter during my drug screen, and the same blue pills were sitting on the counter as I was leaving.

SECOND EMAIL -- AND I HAVE PHONE FOUR TIMES!

While drawing my blood at Mountain View Family Physicians, 4250 E. Camelback Road, Suite K100, Phoenix, AZ [protected], the phlebotomist stuck the needle IN MY NERVE -- instead of my vein. It "hurt!"

Since then, I have experienced a painful sensation in my wrist (palm side). I type, for a living, and have not been able to sustain my work since.

I reported this to my doctor AND have called the LabCorp [protected] number THREE times, been put on hold, and, eventually told someone would call back -- NO ONE HAS!

I do NOT intend to let this go. I will continue to try to get in touch with someone until I receive satisfaction for my complaint. And I will begin to post my negative experience on line beginning next week if I do not get satisfaction for my complaint.

PLEASE be professional and get back in touch with me. My phone number is [protected] and my name is Jacqueline Madison.

I await your response

Today 12/6/2017, I went to LabCorp to have blood drawn. The lady pulled up an old statement saying I owed $136.00 and they would not do any lab work for me until I paid the amount in full. I do NOT owe anything to LabCorp. Every person in the entire line heard her say that to me which was extremely humiliating to me. I left and called the number she gave me to solve the problem. I was on and off hold for almost an hour, disconnected once. When I called back I was not a happy camper. After speaking to Adrian I asked to speak to her Supervisor. Amy was the Supervisor. She's not a nice person. None of this was may fault and I am very unhappy with LabCorp. They should NEVER speak loud enough for others to hear especially when the patient did nothing wrong. The location is 7774 Dayton Springfield Rd. Fairborn, Ohio.
My name is Wendy Green, [protected].

Well this issue is about an employee you have that is a full drug addict and I am tired of seeing her kids smell like marijuana if you could please address this issue with her it's supposed to be a drug-free work Zone but I know for a fact she does pills and marijuana the name is Alicia wheeler she is married to Chris wheeler has two little kids that is subject to this at all times just giving you a heads up if it could be looked into you will see thanks and I hope you all have a great day . jeff