LabCorp
reviews and complaints

Lab Corp - 2401 Eveham Rd. in Voorhees, NJ. I attempted to drop off a specimen of my husbands at about 7:40 AM on December 2nd. I did not have his drivers license. All of the information needed was in the bag with the urine specimen. I was told that I MUST put his information in the computer. I told the clerk that I was on my way to work and had limited time. She did not seem to care. There was only 1 person in the waiting room. I asked for some assistance. She was very rude and abrupt. I had to leave. My husband had to travel to my work a half an hour away to get the specimen and take it to Lab Corp. Perhaps a better system needs to be put in place, especially for people dropping off a specimen, etc. Also, some customer service training may need to be reviewed. I will not be returning to this facility due to their lack of customer service.

Donna Starkman

I made an appointment online for Thurs Nov 14 at 415 in the afternoon. Website & phone confirm these hours. I showed up for my appointment on time to find a note on the door that they now close at 4 on Thursday. No phone call was made to cancel my appointment. This is very inconvenient for people who work. I left work early to make this appointment

A woman phlebotomist at this location shows no medical professionalism. I have witnessed her argue repeatedly with co workers in front of patients. The people she argues with try to defuse the situation reminding her this is a work setting and she refuses to listen and continues to argue at a loud volume. She does not follow basic phlebotomy guidelines. She has re stuck a patient twice with the same needle. If she did it once I'm sure shes done it before. Every phlebotomist knows you discard the needle to do a second stick. She draws the wrong tubes and has to call the patient back and have to get stuck AGAIN cause of her error. Which should never happen because the computer clearly shows which tubes to draw. She pours over blood into other tubes to collect the desired amount however she over pours it pass the fill line and it almost caused contamination in the centrifuge because the top popped off prior to spinning. She on a daily basis mislabeled the tubes mixing up a lavender label on a gel tube and vice versa. She has been with the company for two years and still does not know basic computer skills. She does not know how to pull CORE orders. She does not know how to enter orders when brought in from another lab and this causes the front to get backed up with patients cause she cannot check in people quickly and refuses help. However when we offer help she gets very offended and refuses to accept the help or accept knowledge that will benefit her. It is to the point that the work place feels very hostile. This woman is very quick to see what you are doing and point out any flaws she feels is not up to standards and leaves everyone on eggshells due to the fact we have reported all her wrong doings I have stated to our supervisors about her lack of work ethic and continuous need to provoke arguements and her actions have gone undisciplined. I've been in the medical field for 15 years and this is by far the worst lack of action or care towards concerns and complaints from a job site. This woman has been removed from other labs associated with LABCORP due to the same behavior. Argumentative, rude, hostile, and lack of knowledge for phlebotomy. If she has to be moved from multiple labs for the same behavior what else does it take to realize this woman should not be representing LABCORP. The employees have voiced their concerns and complaints and events that have occurred from her arguements in front of patients to her using the SAME needle to re stick a patient to the supervisors. However no action has occurred. This behavior has been going on for months.

My husband Jimmy Overton received a bill for $23.97 in March of this year. In April of this year (2019), I personally paid the bill electronnically. The payment was received and shown paid with Wells Fargo. A few months later, we get a letter from collections stating we we past due on this bill. I copied proof of payment from Wells Fargo and sent it to them. We then got a letter from LabCorp stating they cannot find the payment (even though they had proof it was paid). I again sent proof of payment - 3 times in all. Again we get a letter - my husband has multiple medical issues and this Labcorp mess was causing him much distress - so I sent a check because I 'm not sure LabCorp staff know how to hand electronic bill paying. Yesterday - guess what? We receive another notice from collections for - that same $23.97 that has now been paid twice and proof sent again today for the 4th time. Although it is only $23.97, the distress it is causing my husband will be the subject of our visit to an attorney if we receive anything else from LabCorp on this same $23.97

I was sent by my doctor to Labcorp for some ordered test he wanted. Upon my visit I presented both active health insurance cards, Medicare and TriCare for Life. This company has harrassed me about this bill by asking for doctor's diagnosis, my private and personal health care info. I gave them my doctor's address and phone number, and again fax them my active health insurance with picture ID. Then they sent me a letter saying I was being sent to collection for the bill. I have never had to pay for any lab test, I have been to Labcorp in the past, sent by other healthcare providers. I got a letter from them again, saying that my health insurance declined to pay. That was a lie, Medicare paid $33.22, and Tricare for Life has never been billed who is my secondary insurance under my spouse's military retirement. This service was way back on 8/25/18. I am not responsible for this bill until all insurance claims have been filed. Remove any collection info from my credit file because the info you have provided regarding this non-payment is false.

Good afternoon I'm writing this complaint in reference to the African American young lady who worked at the front desk window. I came in this morning with my son to get some urine samples and blood drawn and she was very rude and basically told me I had to write my own name on urine samples in which I found very peculiar. She was very rude and unprofessional and as working at a company and being the face for a business place that behavior was unacceptable. I asked her for her name but she refused to give it to me so I kindly snapped a picture that I will enclose with this complaint. If you need any questions I can be reached at [protected] Mr.Manigo . Thank you

I waited for 2.5 hours to get my routine blood work done. Jenelle at the front desk was extremely rude and disrespectful with not only myself, but with everyone is the office. She kept telling people to sit down and wait anytime they came up to ask her a question. After 1.5, she called me up and said she could not find my lab order. I provided Donna with my MDs phone number and she called and requested my labs be resent. Donna said she would assist me when the fax came in. 30 minutes went by and I went back up to ask Jenelle if they received the fax yet and she said that she hasn't checked and to sit down and wait. I went back up to ask about using the rest room and she immediately told me she hadn't checked and to sit down and wait. Finally I got called up and they asked me if I had fasted for my exam and I said I did, they laughed about how I must have been starving because now it was 1:30pm. I finally voiced my concerns with the wait and bad service and Jenelle laughed and rolled her eyes and never even bothered to apologize. I believe I was treated this way out of racism as I am a latina woman. I came to get bloodwork during my lunch break and I had to take the rest of the day off with no pay because of this and I never even received an apology from Jenelle or even Donna. Even after they saw me crying out of frustration. I will be putting another complain with the supervisor and with corporate.

My wife was diagnosed with breast cancer and was ordered a gene test by her doctor on 2/12/2019. On 2/13/2019 early in the morning she went to the labcorp on gause blvd, slidell, la and drew the blood. It is now 3/1/2019 and the test results can not be found. After her phone call to labcorp she was and is still been given the "run around". Labcorp is saying she came in on the 20th which another supervisor has proven to be false. They are saying she will be the results in 2 days, 14, 21 days etc by different people in your company, where was my wife's blood between the 13th and 20th? Even if we finally get the results on some day in the future - how can we be sure that the results are even correct?

Edward and mary roach
Picayune, ms 39466
[protected] or [protected]
3/1/2019

I brought a lab order to LabCorp and they did not inform me that most of the tests would not be covered by my insurer, Medicare. So I signed no waiver, or if I had been informed, would surely have declined any that were not covered.

Then I called to obtain the results and was told there was no record of my services. When I then gave them a date of service and my name, they must have fabricated results and never mailed them to me. Instead I started getting weekly collections notices., which I still get.

They are harassing,
Evil, and did not do their job to let me know any were not covered. Further from their bogus, not real results, I have not had my blood tested to rule out the real and true danger I may still be living with, and I still get weekly collections threats, never just a normal bill.

I have them in Fraud complaint with Medicare but would like to file a formal complaint against them in all capacities for their fraudulent practices which are unlawful and not helpful at all to consumers

Sincerely, Laura M

Dallas, Tex- Are all doctors used to do all of his own in-house laboratory work. The cost was covered under our deductible. Then he switched over to LabCorp of America. Once he did that we started getting secondary bills directly from LabCorp. These bills ranged anywhere from $175 up to 250.00- depending upon the type of work you had done. We just paid it. But it true the cost for healthcare up by a couple thousand dollars every year just because LabCorp bills.

Two years ago, we switched doctors. Once again the doctor did all of her bloodwork and laboratory stuff in house. It was covered by the cost or deductible. In August of 2018, Our doctor switched over to LabCorp. We came in and December 2018 for a routine and end of year physicals. That's when we discovered the change to LabCorp. We were very upset. We knew the bills will start coming for our laboratory work. We expressed this concern for Dr staff. That's when a LabCorp, Senior account executive, Katherine Haake, came in to the medical treatment area bother having blood drawn. This is a clear violation of the federal privacy act. She is not a medical staff. She wasn't supposed to be there. She handed us a business card of hers and says, "if you have any problems give me a call"- we just left because we knew this was a joke. Lab court treat people like ATMs . Like clockwork, we are now getting secondary bills for blood work and laboratory work from Lab Corps of America. So far we have about $100 worth of medical bills on our kitchen table. We are expecting more by the beginning of the new year. We wrote a letter to her doctor, explaining we do not want LabCorp involved in our healthcare. We called LabCorp tonight, and made it especially clear that we do not want them involved in our healthcare. They have far too many complaints. The accounting and billing practices are shady at best. If they were restaurant we wouldn't eat with them. With this many complaints we definitely don't want them involved in our healthcare. We're waiting for a response from her doctor. It may mean we have to find a new doctor. LabCorp has a chokehold on all of North East Texas. They have monopolized all of the laboratory work here. So I'm not sure what will happen. they have far too many complaints. The accounting and billing practices are shady at best. If they were restaurant we wouldn't eat with them. With this many complaints we definitely don't want them involved in our healthcare. We're waiting for a response from her doctor. It may mean we have to find a new doctor. LabCorp has a chokehold on all of North East Texas. They have monopolized all of the laboratory work here. So I'm not sure what will happen

My Doctor ordered testing on me for Gluten Sensitivity. I never ordered the tests. I have excellent medical insurance. My insurance would not pay the claims. This company never once told me that these tests would cost 761.00 or had me sign an ABN saying these services may not be covered. Otherwise, I would never ever have had these tests performed. When I called and wrote their billing department, they told me to contact my Doctors office for a different diagnosis. I told them I woudl gladly pay the insurance allowable that they expected to get from blue shield or even pay them the $300.00 that is charged for this exact same test from Request a test. They refused to accept it disregarded me and said they would send me to collections for the full amount. This company expected an insurannce allowable of 200.00 for this testing, yet refused to accept payment of $300.00/ I told them I could not afford to pay them $761.00 and begged them to either take the coast via request a test or honor the insurance allowabe. INstead of trying to help a customer and get paid a fair fee, they sent me to outside collections and destroyed my credit. Prior to them my credit score was 799., and now it has dropped over 100 points. I will never ever do business with labcorp again. They have lost my business for good. I work in healthcare and we have always been willing to help our patients who are willing to pay what is considered a fair reimbursement rate for our services. We even have cash pay patient fee schedules in place to help patients afford our services. I wish I could join the group that currently has a lawsuit against them for their billing practices. I will never ever use this company for lab services. They have lost my business for good. I will only use Quest Diagnostics and Hospital Lab Services from here on out. They dont inform you of possible non-covered services in advance and then bill you astronomical fees for services that are priced way above the market rates. They also ruined my credit and I tried to work this out with them.

My lab order has been messed up twice at the LabCorp Newbury Park center by Sandra. I have a pickline in my arm and my home heath nurse draws the blood and submits it at the Newbury park, Ca center which is a 10 mins drive. In spite of he order being in the system (Dr Elbalki blood draw date 11/27/2018), the ran only partial tests. The lab order was in 2 pages. It was in the LabCorp system and my Nurse also submitted a copy to her. Still only the first page was run. I am not getting any answer to how this discrepancy happened. Previously also similar incident happened where my nurse exactly followed the instructions given by Sandra and they could not run the results saying that the specimen was not correct(Dr Rahbar: blood draw 10/18/2018). You can contact my nurse from Assisted home health-Michelle D (please contact me for her number). I have serious heath issues and every time my blood draw is wasted and my money for doctor appointments is wasted as they get only partial results. My health is impacted badly because of the stress I have to go through. I request you to please look into this matter urgently. I need some compensation in terms of money for my doctor appointments wasted (close to $1200). Please contact me for any questions. My home health nurse can provide justification with me. This has never happened with any other labs that I have been to.

Thanks,
Amita Sakhare
[protected]
LabCorp account number: [protected]