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CB Furniture Stores La-Z-Boy
La-Z-Boy

La-Z-Boy review: Poor quaity and terrible service

G
Author of the review
10:24 am UTC
Verified customer This review was posted by a verified customer. Learn more
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our couch was delevered months after it was promised and when it arrived it was damaged. The delivery tech put in a request for repair right and assured us it wuould be repaired. The new parts were ordered and shipped after some time but it has impossilbe to get someone out to repair. In the meantime, we are finding that the couch mechanisms and the leather are not holding up well. This product is garbage.

Recommendation: DO NOT BUY

La-Z-Boy response
Apr 06, 2026 10:42 am UTC
La-Z-Boy customer support contacts
Phone numbers

+1 (800) 375-6890

+1 (855) 802-6636

Address

One La-Z-Boy Dr., Monroe, MI, 48162-5138, US

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Hello Gregory,

We are sorry to hear about your experience. You may reach out to our Comfort Care team at socialsupport@la-z-boy.com or fill out a contact form online: https://www.la-z-boy.com/content/CustomerCare/contactus

Thank you,
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  1. La-Z-Boy Contacts

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  3. La-Z-Boy emails
  4. La-Z-Boy address
    One La-Z-Boy Dr., Monroe, Michigan, 48162-5138, United States
  5. La-Z-Boy social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Apr 13, 2026
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La-Z-Boy Category
La-Z-Boy is ranked 217 among 292 companies in the Furniture Stores category
#215 Lane Home Furniture Lane Home Furniture #216 Sofa City Sofa City #217 La-Z-Boy La-Z-Boy #218 Art Van Furniture Art Van Furniture #219 Guardian Protection Products Guardian Protection Products

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