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CB Furniture Stores La-Z-Boy
La-Z-Boy

La-Z-Boy review: Faulty electronics

I
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7:00 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

My $4,000 LA-Z-Boy recliner had the electronics fail 6 weeks to the day of delivery. Not a power or connector issue and since it is all electronically controlled it is now a big paperweight. Started calling Customer Care around 2pm and the number was busy or on hold for 2 hours until the phone system switches to the call back on Monday at 9am message. So it will continue to be worthless to me for 3 days plus however long it takes LA-Z-Boy to honor their “Lifetime Warranty”. A warranty is worth little when you cant use their poorly made product.

Recommendation: Buy a cheaper product. My opinion now is that they are all built to be disposable and the warranty is not worth the inflated price.

La-Z-Boy response
Dec 01, 2025 1:19 pm EST
La-Z-Boy customer support contacts
Phone numbers

+1 (800) 375-6890

+1 (855) 802-6636

Address

One La-Z-Boy Dr., Monroe, MI, 48162-5138, US

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Hello,
We are sorry to hear about your experience. You may reach out to our Comfort Care team at socialsupport@la-z-boy.com or fill out a contact form online at: https://www.la-z-boy.com/content/CustomerCare/contactus
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  3. La-Z-Boy emails
  4. La-Z-Boy address
    One La-Z-Boy Dr., Monroe, Michigan, 48162-5138, United States
  5. La-Z-Boy social media
  6. Maria
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    Jan 08, 2026
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La-Z-Boy Category
La-Z-Boy is ranked 224 among 311 companies in the Furniture Stores category
#222 Floyd Floyd #223 Montage Furniture Services Montage Furniture Services #224 La-Z-Boy La-Z-Boy #225 Lane Home Furniture Lane Home Furniture #226 Sofa City Sofa City

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