Kohl's
Reviews and Complaints

Every time I try to log on to pay my small Kohl's bill, my password is shown to be incorrect. In the past, I have requested a new password. Now, however, I have sent two emails to Kohls asking for a new password and have had no reply.
I have tried to email customer service. I click on "email us" and enter "go". Then, I'm redirected back to the same "email us" window.
Attempts to reach customer service via phone are useless as I don't have several hours to remain on hold because of a "problem with volumn of calls which we are attempting to address."
I just want to send these folks some money!

I think...I think probably, you could just give them the routing number from your account. Every account has to have one, since that's how they get the money off of your card. If you don't know it, you can call your bank and ask them for it. You'll have to verify your identity before they give it to you, but then you'll know what it is.

As for the inability of the store to take credit/debit? That's not the store's choice. Trust me, I'd take your payment with credit or debit in a heartbeat. The only thing I can say is that if you know you're coming in to make a payment, stop by the bank first and withdraw some money. It can't hurt to have a bit of cash on your person, and will make the experience much less painless.

The reason that the stores are unable to accept your credit/debit card is that it charges us a fee for every card we accept. Apparently the corporate office doesn't think it's a good idea to get charged money when you're giving us money back. Which honestly? I understand. I know that it costs .35 a card that's slid through the pin pad at my register. And that's .35 to the company. Now imagine if every customer with a Kohl's charge came through and wanted to pay on their account with a card. We would be losing money faster than we're making it, as we don't count payments as money made...

heatherbirdlady: "Maybe" she has a savings account? That hasn't been established one way or another, and still does not solve her problem. The bottom line is that Kat127 does not understand that bill payments need to be paid with a check or cash, in most cases. You can pay -some- utilities with a CC or debit (if it has the MC or VISA logo) of course. But one can't pay a Kohl's CC bill the way she tried to do it. It's still not Kohl's fault. They did nothing wrong to Kat127.

Kat127: Kohl's did nothing wrong to you! You don't understand how money works. You say that you have a Debit Card but don't have a checking account, but you can't have a debit card if you don't have a checking account. The debit card is linked to your checking account. Most bill payments must be made through a checking account, hence their asking you for your routing number. Some utility companies will accept payment through a credit card, but the majority of bill payments must be made from a checking account. You have a Debit Card, which means you have a checking account. Pay your bill. Duh!

I now work at Kohl's on Midlothian street and I havent seen the customer service for the most part promoting our "yes we can" policy.

What does that mean? If we have a sign on the floor that says something is on sale. Then it IS on sale. Even if someone for got to take it down or put it up early. If something is in the wrong area so you expected it to be cheaper, then it is that cheaper price. You tell them and they should not even have to call an E3 (Manager). [you have to use common sense here though, a blender is not going to be 3.00]

Kohl's is suppose to be a hassle free and enjoyable experience. Which I mean, I dont even shop there but I know the deals are good. Literally every day something is on some kind of sale and if you get the Kohl's charge card it stacks up on it. the first day you get it you get 15% off whatever your buying.

I'm trying very hard to make sure everyone P.o.s, customer service and even us in Freight are practicing what we were told to. And yes i work Freight and I still when putting stuff on the floor help any customer that passes by any way i can.

Its a good store, there are a few bad employees though. Which if you contact a manager there at that time and let them know, the person will likely get fired or suspended.
Which, I would much rather then people not enjoying their experience.

as a kohls employee im having issues with them too, i have never logged into my view my wages to get my paystub as kohls forced me to have direct deposite because they are not going to print paper checks anymore, so when i tried it told me to use the last 5 digits of my social, well that told me it was incoreect, then it prompt me to answer a security question which i never set because i never set up my page, so when i go to the store administrator she said shed contact payroll, payroll said theyed get back to her, over a week ago, shes sent them emails and calls same answer, so i call corperate myself, and they tell me that the administrator will have to do it, endless god damn circles, i explained to them that it is important that i need my paystubs, and still now help, kohls puts so much stalk on its costumers but cares squat about employee, low pay to be exploited and driven tired just to hear you arent effecient and to do your job quicker to unload and put away an entire semi of merchindise in 2 hours by hand is and will never happen.

You can call Credit Customer service and pay over the phone with your debit card or check without having to wait for a representative for no charge. The system over the phone is automated so you won't have to wait to make a payment.

You can also pay in the store using cash or check at any register. You can even pay right after you make your purchase so that you don't have to return later to pay the bill.

We make every effort at Kohl's to provide you with fast and convinent ways of paying your bill. The website must have been down or undergoing maintainence to behave in that fashion. I'm sorry that you had difficulty using our website!

no complane

since you have a kohls charge, i assume you shop in the store. kohls makes it very easy to pay your bill instore with either cash or check. you can even pay your bill immediately after making a purchase as to take advantage of coupons but never keeping a balance. so the next time you are shopping, just pay your bill instore.

I just now canceled my account,

- can't pay unless you have a routing number.
- can't pay with your debit card at the store.
- the person in the customer service area does not know the amount you owe...seriously folks! The customer service area at kohls has not idea how much you owe, so if you dont have your bill with you you basically have to call and be on hold for hours.
- customer service over the phone is incompetent! I mentioned that I wanted to cancel my account but had a few questions first...so the rep tells me ok its cancelled, are you serious I hadn't even told her to cancel it yet. WHAT IS WRONG WITH THIS COMPANY.
-I was late on my bill 5 days and got charged 30 dollars, when I had a balance of 50!
-you cant cancel your card at the store...because they don't know your information.
- WORST SERVICE I HAVE EVER HAD IN MY LIFE, NEVER EVER WILL KOHLS GET A PENNY FROM ME EVER AGAIN!

-SUPER AGGRAVATED!

Kohl's has no corporate ethics:
Woman finds wallet at Kohl's and is falsely accused of stealing.
This happened to a Grandmother and her Grandsons at the Kohl's store in Fayetteville Ga.
Some people believe that if the grandmother had turned the wallet into Kohl's everything would have turned out ok. According to a Georgia Police Officer just the opposite is true.
The man who claims to be a seminary student and owner of the wallet made false reports to the police and the media, it is very doubtful that he would have recanted his story if the wallet had been turned in to kohl's.
This is why I have an issue with Kohl's loss prevention personnel. They saw the complete video, they knew that the woman did not remove money from the wallet and give it to her grandsons as reported in the media.
Kohl's has more than on video camera in their stores. Why didn't they show video of the grandmother and her grandsons inside the store? Why didn't Kohl's do the right thing?

Some people have been misinformed about the responsibility of someone who comes in contact with lost or mislaid property.
The grandmother did exactly what ever decent person should do when they find a wallet, she immediately began taking reasonable measures to restore the property to the owner. Neither Joseph Smith or Kohl's Department Store was the owner of the wallet or its contents.

Georgia Code - Crimes and Offenses - Title 16, Section 16-8-6
A person commits the offense of theft of lost or mislaid property when he comes into control of property that he knows or learns to have been lost or mislaid and appropriates the property to his own use without first taking reasonable measures to restore the property to the owner.

Kohl's cash is a big joke. They found a way to literally rip off the consumer. I paid $161.50 total. 1 item 19.20 the other 132.99 plus 9.31 sales tax. Gave my sister gift receipts for the 2 items. I did receive $30 in Kohl's cash but did not spend it since the items were going to be returned. 1 item received $15.41 the other $106.78 plus $7.47 sales tax for a total of $129.66. 129.66 plus 30 kohls cash is 159.66. I paid 161.50

If you get $30 Kohl's cash for a previous purchase use it to buy something as close to $30 as you can. Do a totally different transaction to buy anything else you might have to return so you don't have to worry about them taking a portion of the Kohl's cash off your return. I'm not trying to suggest that you should "get something for nothing" but when Kohl's uses their Kohl's cash as a marketing tool to get you to buy something (in fact, advertising that an item ends up being less with your Kohl's cash) then a customer should use the benefit of their "cash" in the most effective way.

I actually work at Kohl's and I see where your coming from but you get the Kohls cash for every 50$ you spend so lets say you made a purchase for 130 you get 30$ because it has to be before taxes. Now if your gonna return the half of it then its logical that they take it away from you cuz you didnt spend that money why would they give you kohls cash. And the manager was trying to let the other costumers know that we can't do that all the time so they dont take advantage of us.

People always expect free stuff, nothing in life is free, HELLO. People, just go to Kohl's as you normally would, purchase what you planned on, and pay what you wanted to pay. Then when you go back and spend your Kohl's cash, be happy that you got a small break in life. Then if you decide that you don't want the merchandise any longer and you return it, either return it and be at the same place as you were before, with no Kohl's cash, or put it on a merchandise card so you can buy something else at another time. No one is out to cheat someone. It is a neat way for Kohl's to get people to come shop at their stores. Hey, who blames them. I would lot's rather shop at a place that will reward me with $30.00 in merchandise the next week for me buying $150.00 of merchandise, than me just buying $150.00 of merchandise. They are not twisting anyone's arm. No one has to take the Kohl's cash.

You'll get the 60 back on a Merchandise Credit, to be spent in store. Once you've spent the Kohl's Cash, you can either lose the 60 dollars, or have the 60 to spend in the store at a later date. So long as you don't mind getting the money back in in-store credit, you won't lose anything.

I made a $200+ purchase and rec'd $60 Kohls cash. I used the Kohls cash to buy a vacuum using the entire $60 Kohls cash and an additional $30 of my own. But now some of the items I purchased did not work out and I would like to return a portion of my order, about $140. Will Kohls grant me the full return of $140 or will they deduct the $60 Kohls cash from my return ($140-$60=$80) ? Basically, what happens if you'd like to make a return after already using the Kohl's Cash. How will that effect your refund? And will the refund be in the same form (cc) or will I have to get mdse credit? Yes, I have the receipt and the transaction has been less than 30 days. Any thoughts?

All of you who say the Kohls Cash is a rip off are idiots. Kohls DOES NOT HAVE TO GIVE YOU THAT MONEY. They CHOOSE TO GIVE YOU THAT MONEY. It's FREE FRICKEN MONEY. They are not going to give you extra percent off the free money. And if some of you would read, it clearly states this on the back of the Kohls Cash.

Uh, hello? You returned items. You got your money back. Sure, you earned the Kohls Cash, but for only spending the money that you just made a return on. OF COURSE THEY'RE GOING TO TAKE YOUR KOHL'S CASH. Are you daft? Why would they let you keep it? That's like saying that if someone bought $1, 000 worth of items and returned them, they should get to keep their $200 Kohls cash. They're not going to give you free money for free.

As a side note, you can return anything you want to Kohls. However, how you get your money back depends on how you paid for it in the first place. Did you pay with a Kohls Charge or credit card? It's going back on your card. But if you paid for an item with Kohls Cash, gift card, or merch credit, you're getting merch credit. The end.

It's free money, and there really is no way to sue Kohls. They haven't done ANYTHING wrong. I'd love to see someone try to sue them, it would be way funny.

People really need to learn that life can't always go their way. There are rules and regulations for everything in life, and rarely is something given for free. If your life is so boring that you have to [censor] about Kohls Cash you need to find something to fill all that free time.

I agree with the topic poster. Kohls is scamming the buyers with their Kohls Cash policy. There shouldn't be a policy to begin with. We don't care if they issue us Kohls Cash or not. Just give us % off coupons if they or lower their prices. But no, they want to fraud the government with their accounting, doule wammy if you understand. People are forced to accept Kohls Cash whether they want it or not. You can't force people not to return items. People have the right to return anything they want. If Kohls don't want people to cheat on them, THEN DON'T ISSUE US "KOHLS CASH". They want people to come to their stores with this Kohls Cash scheme. They take the $$$ and if you return items, they deduct Kohls Cash amount off of your total purchase. hahahha...what a scam...We need to have a class action lawsuit for this. It's not legal to scam the public. We CAN and WILL return whatever the FACK we want!KOHLS CASH IS A SCAM. FRAUD THE CONSUMMERS and GOVERNMENT, TAX EVASION...store credits? LOL...please don't insult my intelligence KOHLS EMPLOYEES...you know it's fraud so shut the bleep up!

I have sent a letter to the Collections Department explaining the situation. I have heard nothing back. I have emailed with customer service they keep referring me back to Collections. I get several harassing calls from the Collections Department every day. I explain the situation and ask about a reply to the letter I have sent and none of these callers has done a single thing except to say that on their records I owe late fees . These calls are a form of harassment meant to entice me to pay late fees I do not owe. The complete lack of response to my letter and requests to address my concerns about the late fees indicates that Kohl's is scamming people with false late fees and harassing calls. If you are an honest Kohl's employee you should be aware that your employer is engaging their employees to scam people, which makes the employee a part of illegal activities. Raise this with your employer and call your union.

Go away Kohl's Mascot A.K.A Bella777

I use to work for Kohls and the Kohls charge card is a bunch of ### and BTW Kohl's overprice their items just so you can apply for one and get the discount so you can feel like your saving a lot of money and to dirtycuban your just a minum wage worker don't treat a minum wage job like a career because you can go anywhere and make minum wage and believe it Kohls will turn on their employees in a heartbeat Kohls is a dishonest and unloyal company

"supposed, " not "supressed" (spellcheck errror)

Seriously no one has to shop at KOHL'S either. I can take my money and spend it ANYWHERE I want. KOHL'S credit card is a whole bunch of bull. The only reason people get it is for the silly little discounts KOHL'S advertises, which, when you analyze the millions of angry consumer complaints against KOHLS credit for their fraudulent and usurious behevaior, KOHLS department store should be going out of business soon. Consumers DON'T have to be treated like garbage. We don't owe your company OUR business. Your little credit card discount incentives are not a genuine Visa/Mastercard/American Express-- they're suppressed to be building BRAND LOYALTY/STORE LOYALTY, not pushing customers away. I have cards for other department store and boutiques who know how to treat their customers like gold and not swine. Get over yourselves. YOU are not a bank.

The credit card phone center employees have the SAME attitude the defensive "friendly neighborhood Kohl's employee" has here. This is absolute usury of the public. Even though my January minimum payment was only $15, I overpaid by $50 for my $100 bill in January, and was STILL hit with a $16 late fee in February when I missed my February 1st payment date. The phone center employees and managers acted as if EVERYONE on the planet lives off of credit card and should have their special "monthly payment credit rules" memorized. I spent thousands of dollars a year at Kohl's before. I will NEVER shop at Kohl's again. BOYCOTT KOHL'S AND EVERY BUSINESS LIKE THEM.

Let's see...

1. You're taking my name seriously? It's a god damn screen name. It could be anything, ex. "iheartpuppies21", "roflcopterman", or "jesus666". ANYTHING. It doesn't matter, and that being said, I ask you "What's in a name?"

2. I'm not unemployed. I actually still work for Kohl's as a cashier/customer service/wherever they want to put me on any given day. You name a department, and I've worked in it.

3. Is customer retention important? Yes, it most certainly is...i never said it wasn't. What i said was that we need customers with brains (You know, that gray matter that should reside inside your skull?). Whenever you apply for a credit card, read everything on the sheet you are signing, ask questions, do what you need to do to understand it all. Signing blindly leads to the above situation.

4. Countless isn't countless. She probably told a few people, who most likely didn't care enough to pass on the message. It's not like Kohl's killed her dog; we simply charged her a late fee. ALL CREDIT CARDS HAVE LATE FEES. Welcome to real life :)

Sincerely,
Your Friendly Neighborhood Kohl's Employee

First of all "dirtycuban1211" I doubt you can do math let alone work a register, you are probably a dead beat unemployed loser. Get a life. Second of all your "$57 is nothing in the grand scheme of things." quote is completely WRONG, it couldn't matter more. Customer retention is one of THE biggest reasons companies fail. She has no doubt told countless people about how BAD Kohl's is... You sir have no idea what you are talking about, hence your handle of "dirtycuban"

Um...that's not dishonest. You knew getting into the card that there were terms and conditions. Kohl's is not to be held responsible for your lack of ability to read them, or your lack of ability to pay on time. No one likes late fees, but they're there for a reason.

Well then...

1. Don't pay your charge late, perhaps? It's your fault the money didn't get to us in time. Your fault alone.

2. Yes, there are late fees. And late fees suck. Welcome to real life. Credit card companies will charge you late fees, and they are always pretty high. Refer to comment 1 to resolve this issue.

3. I'm glad to see that due to your own mistake, you are "never shopping in kohl's again". Good, we don't need you. $57 is nothing in the grand scheme of things. And I certainly prefer customer's with brains.

Sincerely,
Your Friendly Neighborhood Kohl's Employee

I also had a similar situation and would be interested in speaking with anyone from this forum who has been falsely accused of stealing from kohl's. Please feel free to contact me at meganbrigid23@gmail.com. I am gathering info regarding this travesty at a place that used to be considered my favorite store... So sad.

hello help. i have a kohls merchandise card for 129.00 and kohls tells me that its no good. they used the word cancelled. how can you cancell a card when the balance of 129.00 is still on it beacause its never been used.. by the way a store merchandise card at kohls can never espire. what are my rights? and what is the smartest way to go about this? anyone out their that can help me?

I agree to never allow anyone to touch you. I was falsely accosted by loss-prevention outside the store. I called police while the teen-looking LP pretended to call someone. I described where I would be waiting with my children and that I refused to re-enter the store or allow myself and children to be subjected. The LP specifically yelled at me that she had camera surveillance of ME shoplifting. Then it turned to an associate, not her, witnessed me shoplift, then it was an associate saw me enter the fitting with merchandise, exit without anything and there was no merchandise left in the fitting room. Upon the arrival of the police, we all re-entered my fitting room and all items were still there. I admit that I didn't place the items back on the rack but I was tired and so were my children. But the items were there...no one had checked the fitting room. I was just singled out...I'm in my 40's, dressed in a blouse with kohl's pants and shoes. I'm a mom that shops at this Kohl's several times a month. I'll never return again and I taught my children several valuable lessons about the world we live in, one of which was that we have a right to refuse to be unreasonably searched. I advised the police that if asked, I'd let him search my purse only but not my person. He was on the Kohl's employee side although they both apologize when they realized that everything Amber Pope, Kohl's Stockbridge accused me of what an absolute lie. I'm glad I didn't subject my family to a search or re-enter the store with Amber Pope, teen-toy cop!

WOW. I'm sorry, if your story is true...
They are not the POLICE! If you ALLOWED them to PAT. YOU. DOWN?!?!?!?!? PLUS, search your bag?!?!?!? They CAN NOT TOUCH YOU, OR LOOK THROUGH YOUR BAG. WHY WOULD YOU LET THEM TOUCH YOU? You know you can sue them? Think about it, look into your rights. They are not police officers, they work WITH the police, but they are not able to touch you. Stupid woman, you probably like that stuff... No, really, and I rarely get harsh but never EVER allow a loss prevention, security guard, toy cop touch you, understand me? NO ONE IS ALLOWED TO PAT YOU DOWN BUT LAW ENFORCEMENT AND YOUR TRUSTED FAMILY PHYSICIAN, and a lover, but really, ma'am, really? Thats your real problem here, because its not Kohl's fault. REALLY.

I'm glad you won't be shopping at kohl's anymore. We don't like having thieves in there. =D

Wow, all of this is amusing.

Why would you waste your time degrading a billion dollar corporation that has over a 1, 000 stores in the Unites States (in every state but Hawaii)? I think that is truly a waste of time.

Its good that the Kohl's employee does not have acess to your personal account information. Yes, it will inconvenience you that they cannot access your information immediately but it is for your protection and safety. It does not take long for you yourself to acces your account balace online, on the phone, or bring your statement from the mail with you to make your payment.

You can still pick an amount and pay cash or check at any register at any Kohl's store across america. You can also pay online at kohls.com.

This is a billion dollar company, truly, THE PEOPLE MAKE THE STORE.

Lol. If you really think that this is an attempt at being professional, then you are completely ###ed. Regardless...

1. Yes, you can use a Kohl's charge without a driver's license. Never said you couldn't. But when I perform an "Account Lookup", it will automatically ask for your driver's license number. I can't get around that. Now, yes, I could lie to the computer and type in anything, but I'd rather not, quite frankly. Just carry your driver's license with you, like a normal person.

2. Feel free to come to Kohl's and "beat the fire" out of me. I welcome it. It would be amusing. Basically, if I lose, you go to jail for assault, and my mind and voice remain the same. If I win, then you still go to jail for assault, and since I won't be the one throwing the first punch, I can write it off as an act of self defense. And again, my mind and voice will still stay unchanged. Either way, it would give me a great story.

3. Yes, there is a number on the back of the card that customers can call to access information in regards to their account. But no, we don't call that number to access your information. That is why there is a phone for customer use back in customer service. That's your job. If I took the time to call for everyone that asks for their account information, then nothing would get done in customer service.

4. ### you.

Sincerely,
Your Friendly Neighborhood Kohl's Employee :)

dirty cuban? so profesional! i will call ### on you. you can use a kohls card with out a drivers license... just type in random numbers. dumb ###... if i ever met you i would beat the fire out of you cocky mother###er. you can access that information... by phone. there is a number on the back of the card. you play dumb they will still help you if you "forget you social"

Okay...here we go...

1. You don't need to have the card to use it. Simply type in your social security number at the register and present the cashier with your drivers license. Not having your card does not mean that you can't use it.

2. Bob the Store Manager does not in any way, shape, or form, have any ability to get you your card faster. He is not the one getting you the card in the first place. The Kohl's Corporate Headquarters is the place that is sending you your card. There is no way that he would be able to put it on rush delivery.

3. We cannot access any information regarding your Kohl's Charge. All we can do is check to see if you have one and open a new charge card if you don't. We have no way of accessing any information off of your card for security purposes. If we had access to any one part of your card, we could then get information from it, considering your card is linked to your name, address, phone number, and social security number. Unless you enjoy identity theft, it's best that we can't access that information.

4. Our customer service is actually pretty excellent. We can do almost anything for you, as long as you give us something to work with. It seems that only when we ask you to do something small do you get upset that we can't help. So, quite frankly, you can shove it.

Sincerely.
Your Friendly Neighborhood Kohl's Employee

Sounds to me like you wanted cash to buy some crack or something. I seriously doubt your husband knew anything about it.

on the receipt is says you get cash for bankcard transaction which is when you pay with debit.

Oh my god, what a friggin' nightmare!

Honestly? This is really a complaint? You still got the return, didn't you? It still went through, didn't it? Everything is perfectly fine? Thought so...

Look, equipment breaks. It takes the store a long time to replace it, if ever. It sucks, i know. But please, remember, we have a signed legal document saying that you agree to all terms for purchases and returns when you signed for your card. You accepted the fact that, if returned, the money would take 2-3 days to get back to you.

Also, Kohl's is not to blame for not getting you your money faster. Blame your bank. I've returned things through credit cards and had the money in the bank on the same day. I don't know who you are using, but consider switching to someplace better.

Sincerely,
Your Friendly Neighborhood Kohl's Employee

I'm going to safely assume that the "Transafction Fee" you are talking about is really a "Transaction Discount" This, roughly translated, means "Coupon". If you used one to purchase the items initially, then when you return them, the discount gets taken off, showing the exact amount that you paid. In terms you can understand, if you buy a ten dollar item with a 15% coupon, the return amount you get is 8.50, which is the exact amount the you would have wound up paying. If i'm right, please smack yourself in the head. I'm too far away to reach.

Sincerely,
Your Friendly Neighborhood, Kohl's Employee

There is no such store number! I AGREE!

There is no such store number! It's obvious that you never worked for the company so you should avoid wasting your time posting frivolous complaints

I ordered two sweaters from Kohl's.com for Christmas. Several days after they arrived, I realized that one of them had a plastic anti-theft tag attached. I contacted the company via email, requesting a new one be sent to me immediately and explaining that I had thrown away the packing slip, as I had intended to keep the items. I was told that I could go to a Kohl's store to have the tag removed (this was after I explained that the nearest store is two hours away!). I was then told that I would have to wait to return the item, have the money put back on my credit card, then I could place a NEW order, and email them back with the info. so they could take off shipping charges (oh, and "sorry for the inconvenience"). No thanks! Over the past three plus weeks, I have been emailing them (each time responded to by a DIFFERENT customer service rep, so I have to explain everything all over again), and now finally received an email that they scheduled a UPS pickup. The best part? They instructed me to put the packing slip in the box (the one I don't have!).
"Expect Great Things"? Ha!

I don't know who's in charge of the hiring practices at the Kohls in Havertown, PA, but my family will never shop there again. Apparently it's alright with them to have staff members ogle young women such as my daughter who's barely 16 at their customer service counter. In this case the young man we'll call "Will" since it's not far off from his actual name continued to stare at my daughter's chest even after my wife who was shopping with her at the time turned to him with an anger in her eyes. See my wife angry once and you'll understand. If this is the best they can do for staff I'll take our business elsewhere.

Don't count on Kohl's for actual delivery. I purchased a bunch of things a few weeks ago with their 30% off special one day sale. They sent me an order confirmation and then a shipping confirmation, with a tracking number. A week later, the tracking still didn't show a delivery date. So I called, was on hold for almost 40 minutes, only to be told there was a problem at UPS with the shipping address, Lie!, and that it was coming next week. Today almost 3 weeks later I get an email showing another tracking number and only a couple of the items originally ordered and confirmed, without the discount charged to my card. So be careful, and don't believe a thing the CS reps tell you, if you can hold for 40 minutes to talk to them.

Also, I called the manufacturer of the biggest items ordered and was told and got email documentation that Kohl’s was showing a retail price 33% above the MSRP. So their so called sale price wasn't much of a sale at all. So again, be very careful in dealing with Kohl’s, they are not the retailer they used to be years ago. Sorry to rant, I just hate being lied to and dealing with dishonest businesses.

What do they say on the loudspeaker in the store? Something about wanting your shopping experience to be great, and the will strive to help you achieve that. HA HA!

Well apparently the store Manager, Carla Evans at the Fairview Heights, IL store doesn't realize where exactly her pay check comes from.

I have NEVER in my life been treated so poorly by a STORE MANAGER at any retail store in my life. I find it hard to believe she is at that level of management. With all the people out of work and looking for work, I would think they ( Kohl's ) could find someone better suited for the job.

If you have any issue with that store, I suggest you try talkin to the store manager to resolve it. She isn't interested in customer service at all.

I lost my job in December last year and had an $85.00 a month cc payment to Kohl's I called them and told them the situation and they offered to lower my payment for 6 months on a payment arrangement. THEIR idea and said this was my savour no harm no foul and don't worry about the amout showing still due on my bill that will straightened itself out later. Oh yea it did. They have reported me late to the credit bureau the last 4 months now showing over 60 days and has dropped my credit score over 50 points. I have called them twice and been told they are doing NOTHING wrong. WHATEVER why don't you tell someone that's what's gonna happen with your miracle idea of "helping" someone out. I have shopped here for years and loved this store, but you know what I will never set foot in this [censored]hole again. They are rude and uncooperative in solving the issues they haved caused. I told them I am going to loose my home over this deal that I was trying to refi and that didn't phase them a bit. Talk about ###s! And then I see Chase runs their Credit cards. They are even bigger ###s then Kohl's. STAY AWAY from their CC's please!

Kohl's only accepts their own credit card at checkout whenever they advertise promotional discounts of up to 30% off your total bill at checkout. If a customer only wants to pay by cash or use one of their other major credit cards, rather than the Kohl's card, they are denied these discounts. I personally feel that this is unfair. For a major department store such as Kohl's, they should give their customers the option to use whatever credit card they choose, or pay by cash in order to take advantage of their special discounts. This also holds true for their specials advertised on 'Senior Days'.

I received a flayer with my bill which offer $ 10.00 ( sent in a email to your email add.)if you go green and sign up for paperless statement.so I did just that, and waited and waited and when nothing came, I called customer service who promised to send an email to a supervisor.
In a few days I received a $ 5.00 for submitting my email, then nothing, I did not even bothered to print or cash it since if they are going to nickel and dime me, let them keep their $10 and I will keep my money to spend somewhere else where people are honest and keep their word.

I was there looking for a style of shirt that my friend had bought there the day before, and I made the mistake of asking this employee for help locating the shirt. She didn't even bother to stop sorting clothes to look at me. She just told me that if I couldn't find it then they didn't have it. I told her that my friend had just bought it the day before, I just didn't know what section it was in. She completely ignored me, and when I repeated what I said she turned and glared at me and said she didn't know, then continued to ignore me. I came back a couple days later and my friend showed me where the shirts were, but they were up high so I went to ask an employee to take it down for me. It was the same girl, and she had her cell phone out and was texting with it partially hidden in a rack of clothes. I asked her to take the shirt down and she quickly hid the cell phone in her pocket and went to take the shirt down. Later I came out of the changing room with the shirt on and the same employee was whispering to another employee and she pointed at me and they both started laughing.
I tried to give her the benefit of the doubt, but this happened two times in a row, and a couple other people that I have spoken to have had similar experiences with the same employee, "Brittany".
I have notified the Kohl's customer service department and I hope to hear back soon from them. I hope that steps will be taken to ensure that this employee is not permitted to continue with this kind of behavior.

I recently switched from paper billing to Email. Not really thinking about it, I put in my Email address. Well, I don't pay the bills, my husband takes care fo that each month. So, he didn't realize there was a bill, I don't get any personal Emails so I didn't check it...THREE months later, I get a computerized call re: my account.
I had no idea what it could be about, so I called. I had a late balance due. So, I paid it. In full. Including late fees, and I apologized for being late.
Fast forward a few weeks, we're looking into refinancing our home and come to find out, my good credit score is now a bad credit score. All because of the Kohl's issue!
I called the credit card phone number, explained my situation, was talked down to, but I took it in stride and was told I would be contacted BY PHONE within 48hrs. Two days later, after not recieving a phone call, I called back and was told a letter has been sent out saying it was not Kohl's fault and they will not correct my credit score.
I tried explaining that I knew it wasn't their fault, that I took full responsibility, but that I would like to talk to someone.
I was denied the opportunity to talk to someone in that department or a supervisor.
I cancelled my card before ending my call and I will NEVER step foot in a Kohl's store again.

I purchased a gift card in the amount of 200.00 for my granddaughter-in-law & found out that they are in the process of divorce. I tried to get my money back & they would only take it for merchandise, so I bought my mom a George Foreman, only to find out that she didn't like it & there is no Kohl's store where she lives, It was tehn again I found out that my gift card was worthless, they would only give me another gift card.

So as far as I can tell, I am out 200.00

Don't anyone buy a gift card-they are useless. That is not the only experience I have heard of about gift cards.

The gift cards are the same for all stores. You could have sent an actual card by mail and not have had this problem. I'm not trying to be mean it's just for future reference.

You must of been shopping in Kingsport Tennessee! Managers there are rude and impolite. They cuss on the sales floor And are rude to their own employees!

Imagine that. A cheap store. A cheap customer. And cheap customer service. Who would have thought!

Look in your break room for a poster that indicates how many breaks you get by the amount of hours you work. im not saying that its correct that you stay for more than four hrs without a break but check that out because that varies by state and nowhere it says you get unlimited amount of bathroom breaks, that would be ridiculous.
this is for florida
6hrs - 15 paid minutes
6>7.5 hrs - 20 minutes
7.5>8hrs- 15 (p), 30(unpaid)
8>9 hrs - 15(p), 30(up), 15(p)
>9 hrs - 15(p), 1hr(up), 15(p)
* minors get 30 (up) if work more than 4 hrs

ohh and the first break should start around 2 hrs after you get there and if you have more than 1 break then they are every 2hrs more or less.

now remember thats in FL so find out where you live.

if you got any questions as your e3 and if your afraid let me know, ill check whats the regulations are at the kohls where you work.

your body is actually supose to be expelling liquid waste every 45 minutes... maybe you should see your doctor.

People. The discount is kohl's cash and it is not active until a later date AFTER the purchase. It sounds like to me, you insisted that you recieve the 10 dollars on the same purchase. And like the guy said above. You have to SPEND before tax 50 dollars to recieve 10 dollars in kohl's cash. So first the misunderstanding on your part is that you could use it on the purchase that day.

So not only did you want the kohl's cashe being about 10 dollars short of 50 dollars. YOu ALSO wanted her to lose his/her job by giving you an unjustified discount. The company views this as employee thieft.

Why not next time, just ask them to open the register and give you 10 dollars.

In any case, to defend the customer, you CAN activate kohls cash after the fact. I know this because I am a supervisor.

There is a customer service screen on the main menu of the register program. Under it says, "Activate kohl's cash". You scan the reciept and it asks you to give an amount of the kohl's cash.

I would have asked you to go purchase something else to bring your total up. Made copies of your original reciept and the newer item and then activated your 10 dollars kohl's cash.

I would have stapled the original reciepts together and wrote and explaination on it.

Remember, in order to do this, you NEED the blank unused kohl's cash from that event. If it was after the event, then there is no way to do it because the kohls cash is thrown away when the sale ends. But it sounds like it was before.

if u are entilted to kohl's cash it will come up on the register, so the associate did not forget to give u the kohls cash. u have to scan the kohls cash put in register so it prints up the $ amount, then your receipt comes out. so i think u are one of those customers who like to ### and complane

...Do the math. This is because the Kohl's Cash is offered for every $50 you spend, PRE-TAX and PRE-DISCOUNT. If your total was 51.98 pre-discount, and your discount was 15%, that means that your total was actually $44.18, which is less than $50. Moreover, the cash register is VERY insistent that the cashier provide the Kohl's Cash if it is earned, and will not let the cashier proceed without doing so. Pay more attention next time and don't be such a brat.

That is terrible. I would call corporate and insist that they have actual security guards at their stores. LP is not allowed to restrain people, only to call the police.

That's awful! :( I wouldn't be able to set foot in another Kohl's either ... I'd be utterly disgusted.

Call the Respect hotline. it should be posted in the breakroom. I not ask LP for it.

I have a problem with Kohl's allowing men into the girls changing room. There are alot of pedophiles in the store's neighborhood, and I feel like Kohl's lax dressing room policy is going to be paid by these girls. Kohl's Cares for Kids does not apply with children's dressing room. If we don't protect our kids, who will?

I actually like working at Kohl's and even make more money than you. Maybe your bad attitude has something to do with it. Just saying...

Don't Whine! Organize!

i work at kohls and i have never had such a ### job in my life. for the pay is it worth it? hell no. the highest pay i could recieve is 7.50 and hrs. my last job i started at 9.50. these people are ###s. i can't afford college. they don't care about your time your life. i worked there six months and they still don't know my name what the ###! i cannont stand the people that work there all they do is complain about the hrs they have and all the hard work they do... bs they put clothes back were they belong i do that all day long a few times thats not ###. i actually had to work before i came there. i hate kohls. never work there i swear its not what it looks like. i thought i would absolutly love it.

Can anyone provide me with in detail description on how to get a credit? My training was cut short and has not been resumed. Can anyone help?

While shopping in one of your stores the other day I purchased a pair of sneakers. I also wanted to purchase some Keurig coffee. Much to my surprise you had only a few no variety at all . Not one decaf I proceeded to order about $100 on line still didn't have the one I really wanted. I went to go out two days later went to put on my new sneakers to find out that the security tag was still attached. Now had to go back to the store to have the tag removed. It was done right away but the clerk acted like I did something wrong. I was very annoyed at her! I know that things happen and an apology would have been appreciated. I feel I do a lot of business with your company and would hate to have to stop . Thank you for your attention in this matter Margaret Holley @ Bah202@optonline.net

Okay, Listen up and I will tell you what is going on.

You went there to buy cheap stuff right.

The store doesn't have any employees to straighten up or help you cause, "OH SHOCK!" They are CHEAP, lol!

Did you know, that if you go to bloomingdales where you can buy 100 dollar t-shirts, you can call ahead for an appointment with a personal shopper?

No really. The company has cut labor so hard, that that one person you were looking to help you and to straighten up the department, were the ones on the register.

I am not joking. Where do you think that person comes from when you hear over the speaker, "Additional assistance needed at misses registers"

The CEO at kohls is making a killing selling sweatshop clothes to the customer with beer pockets and champaign taste.

PEOPLE DO NOT SHOP AT KOHLS PLEASE PUT THIS HORRIBLE COMPANY OUT OF ITS MISERY!

I work at Kohl's in the Bay Area. When I walked into the break room the other day, there was a flyer asking employees if they wanted their job. Further down the paper, it read that (Kohl's) is no longer expecting the minimum of 0-5 credits a month. Whoever doesn't meet the requirement of 1 credit within 8 shifts will result in separation! Next to that paper was another paper that read that the store I'm working at signed up for a competition in seeing which Kohl's can get the most credits. Hmmm... I wonder if those two are connected? DUH! What Kohl's doesn't understand is that a lot of people who already shop at their stores already have a credit card, and everyone else most likely doesn't want one! I work on the sales floor in the children's department and they say that I need to get 1 credit a shift. What am I supposed to do? Follow them around the store and harass them about it?! Plus, how is it possible to get credits when employees on the sales floor are too busy trying to keep the store clean? If I'm going to be fired for being a hard working person who is trying to make a living, Kohl's is one uncaring company that is too focused on bothering paying customers then focusing on making their store your number one choice! Yea right!

I've had similar treatment in three different Kohl's stores in three different states (Kansas, Missouri and Pennsylvania). The sales associates actually have followed me thr0ugh the store, constantly grating about the money I'd save if I got a Kohl's card. I have repeatedly said 'no, thank you' but that's like a switch for them to launch into outright harassment. I even had one female associate attempt to follow me into a dressing room, and after I shut the door in her face and requested privacy and again said 'no, I'm not interested in getting credit card', so she stood outside the dressing room door and started back into the spiel about how much money I'd save. Very rude! I've had to stop what I'm doing and explain to these people that I don't need, nor do I want another credit card, I don't want my credit rating destroyed, etc. etc. etc. I've been firm with them, saying that no should mean no. They don't let up, and they all seem to have the same, scripted "comebacks" that they obviously were coached to say, as if they were car salespeople. As soon as one finally leaves me alone, they find another associate, point out the folks who said no, and then an0ther associate starts in. It was so bad in Missouri that I actually left a pile of clothes behind, departed the store and called the manager and he said, "Well, we're supposed to be doing that, and you should be taking advantage of our outstanding savings, ma'am. So WHEN you finally decide to set up a card, please let me know." The woman working in the Kansas store was a non-smiling drill sargeant-type who raised her voice at customers as she chased them through the store, as if she thought that letting the whole store in on it might improve her chances at getting that credit card commission. I hadn't even made it 10 feet inside the store in Pennsylvania when as associate started in on me while I was still trying to brush raindrops off my face since it had been pouring when I ran into the store. I was soaking wet and he was more interested in foisting their credit card on me. I was so disgusted I threw up my hands and walked back out of the store. I guess harassment is really what Kohl's wants to be known for, instead of having affordable clothes that don't fall apart. Too bad...three strikes, and I'm out!

I was well on my way to spending close to $600 at Kohl's the other day. I bought an entire new work wardrobe for myself, including shoes, new clothes for my daughter for school and a pair of shoes for her too, and kitchen appliances as gifts. I had been in the store nearly two hours shopping. The saleslady asked me at the beginning of the transaction if I was going to put it on a Kohl's charge, I said no, it's on a Visa. (Where I earn mileage.) She said, "Oh, you can save XX amount if you fill out an application, even more if you're approved." I politely said VERY CLEARLY, "No thank you." Then that incredibly irritating saleslady pitched the credit card garbage to me after ringing up EVERY SINGLE ITEM. "Oh, now that's $10 you could save..." Me: "No thank you." Ring Ring "Now it's up to $15 you could save if you fill out an application!" Me" "Again, no thank you. " Ring Ring "Oh look there, now it's $28 you could save! It only takes 5 minutes!" Me: "NO THANK YOU." After she said it the fourth time I looked at her and said, "Did you not hear me say no FOUR TIMES? Are you DEAF? How does it feel to lose a $600 sale for being an overbearing, pushy ### to your cash-paying customer?" And walked out, leaving almost $600 worth of merchandise for her to put back. I hope she lost her job.

I work for Kohls and I understand both sides. They pressure their salesfloor people to sell the crap out of that credit. Then when they don't get it they coerce and threaten them with crap duty or less hours. When they do get credit, they get an "atta boy" and nothing else. Do not be mistaken, Kohl's makes [censored]LOADS of money off of those credit cards. People forget to pay them, or buy too much stuff and can't pay, and they nail them with late fees and finance charges.

But if you work for Kohl's, the devil pays you so you gotta do the devil's work. When I go to other Kohl's, I am honest with associates and just tell them, "that was a great sales pitch, but your card is a racket and I want no part of it". They will appreciate your honesty and leave you be.

The employees you mentioned were doing their jobs. Even in customer service we have to ask people if they want to open a charge. I know first hand that the LAST thing a customer wants is to deal with is an associate trying to sell them a credit card when they only came to the store to return their whatever. But I have no choice. We are pressured to meet our credit goal every day... and if we don't we lose hours and could lose our jobs!

Us associates aren't stupid. WE know you don't want to listen to us constantly hound you to get a credit card, and we don't like to tell you about it when we know that you don't want it. We don't deserve all the annoyed sighs, glares and fist shaking that we often get for just doing our jobs.

Next time, complain to one of the managers or ask for the corprate number. Tell them that when the store is a mess the focus needs to be cleaning up and not selling credit. The employees will thank you, because chances are all the people that were working the night you visted had to stay late after the store was closed to clean up.

The reason why the associates at kohls always ask for customers to open kohls charges and emails is because they are doing their JOB...We would not ask if we were not trying to save our customers MONEY...eventually the regular customer will open the card...

I work there and they do care way too much about getting credit apps. It's the higher ups pressuring us peons though. The cashier couldn't care less, but she won't get hours if she doesn't get people to open charge cards.

The person walking around for credit probably was the floor associate who was supposed to be straightening and probably wasn't allowed to get back to her department until she got a credit. kinda sucks

You sign up for account ease on a yes or no question when you first open your account. You likely did not realize that you had checked yes (or what you were saying yes to) on your initial application. You can have them switch your preference after the fact, but there is no lawsuit here.