KitchenAid
reviews and complaints

Dear KitchenAid Customer Service,

I am writing to express my disappointment with the KMT4116ER toaster that I recently purchased from your company. While the toaster itself works well, the catch tray is too small and unable to accommodate the number of pieces of bread and bagels that I typically toast. As a result, many pieces become trapped and are difficult to remove, causing frustration and inconvenience.

I have been a loyal customer of KitchenAid products for many years, and I expected better from a brand that prides itself on quality and durability. I believe that a larger catch tray would greatly improve the functionality of the KMT4116ER toaster, and I hope that you will take this feedback into consideration for future models.

Thank you for your attention to this matter. I look forward to hearing from you soon.

Sincerely,

Reynold Persad.

I purchased a Kitchen Aid electric hot water kettle from Amazon (SER nbr. XX4300598 model KEK1522CA) It worked properly for about 6-8 months and then began shutting off before reaching a boiling point. This hot water kettle was still within the Kitchen Aid factory warranty period so I contacted the Kitchen Aid Warranty Department and was sent a replacement appliance (SER nbr WXA4900822 model nbr KEK1522CA) The replacement when it arrived was an obviously refurbished appliance. The red paint on it was poor at best. The signal bell, indicating the appliance has reached boiling temperature, is almost inaudible and the lid opening function does not properly open the lid to permit faucet filling without manual assistance. The replacement appliance does still heat water fully to the boiling point. I am truly disappointed in the reliability of the first electric kettle and even more dissatisfied with its replacement. I purchased The Kitchen Aid electric kettle specifically because I liked the looks of it and felt that for the extreme cost it would be a highly durable appliance. Just for your information, this kettle replaced a T-Fal electric kettle that was over twelve years old and performed perfectly all twelve years and its cost was about $25. At this point I would be very cautious in consideration of anything under the Kitchen Aid label. Please advise regarding the above feedback.

I have had kitchenaide coming out to fix my refrigerator since february. This morning kitchenaide called and said they would issue a new refrigerator. So I wanted to get a different model of kitchenaide and the lady told me I would have to pay the extra $700 for the model krmf706ess. I explained that it is the same price as the old refrigerator krff577kps if I were to go thru home depot or lowes. I asked if she could issue me a check so I could get the refrigerator I wanted instead of the other style and she told me no. I don't think it's fair I waited this long to get another refrigerator and kitchenaide not work with the customer so they would have a good experience. Since I don't have the extra $700 I ended up going with the older model krff577kps. Also the lady I talked with was very rude and not wanting to help any way at all! This is one unhappy customer! My name is tonya koopman email is [protected]@aol.com phone # [protected] file # [protected]

The icemaker stopped working on my KA Refridgerator KRSC500ESS01. This unit is 3 years old. Seems it is the wiring harness at the lower left door hinge, which isn't long enough which causes the wires to sever. Seems to be a design flaw in the unit.

I've contacted KA for service, and in researching, the only way to 'fix' is to install an entire freezer door assembly. There are however youtube fixers who are able to splice the wires and re-adjusting to enable the door to shut without eventually causing harm to the wires.

I purchased a white Kitchenaid dishwasher on February 7, 2022. One month after the warranty ran out the paint started to bubble up and peel off the front of the dishwasher. I feel like this a factory defect and it should be taken care of. I have a technician from Fields Factory Certified coming out to look at it on Tuesday, April 4.

I have a picture of the door but I don't know how to attach it. I can e-mail it to you if you can provide an address.

On October 28th, 2022 I initiated a warranty service request with KitchenAid for a dishwasher purchased on June 24, 2022. On November 16th the authorized repair technician arrived and identified 2 parts needed to fix it.

As of today March 10th, the repair service and KitchenAid have not been able to provide the parts and effect a repair.

I have had several conversations by phone with KitchenAid customer support trying to resolve/escalate/review/expedite ect. including Feb. 6th when I was told by Angela that one part was in stock and would be 'put on hold' while the second part was located. I was told my case was tagged "High Importance". I was told the "Escalation Department would be communicating with me. I was told that they will have 21 business days to fulfill the parts needed and if that time lapses I could move forward with an Exchange.

At some time before March 8th I did receive one part shipped directly to me but not the other part they said they "put on hold". The part shipped to me was very poorly packaged with minimal bubble wrap in a too large box...as a result the part was damaged beyond usefulness with several broken plastic pieces and bent metal.

On March 8th I followed up with customer service (Escalation Department did not communicate). Once the phone tree did provided a human to talk to that rep could not assist, and transferred me to the wrong department. After a couple more 'hold' and 'forwards' I spoke with Daisy and I was able to help direct her attention to specific notes and dates on my claim. Her information did not have the claim Escalated and she began that process. I requested to speak to a supervisor and was told that one would call me directly within 24 hours. Ronda (Consumer Care Lead) called me within a few hours.

Ronda claimed that previous information I was told was not accurate. She now extended the timeframe to produce both parts another 10 business days until the EOB on March 22nd before any other support consideration would be accepted.

3 year old Kitchenaid refrigerator, model# KRFC604FSS01, needs a new compressor. I lost all the food in the freezer. This began in mid-February and finally diagnosed end of February. In the meantime the fan was replaced ($600.00) and because freezer stopped working lost about $500.00 of food. Now I find out that the cost of the compressor which needs to be replaced is not covered. I am livid that a $3000.00 refrigerator would need major part replacement. I would appreciate compensation for my food and cost of the part.

I have 2 of these fridges, both failed with in a week of each other, appears to be a bad coil. It is outside the warranty by 15 days they will replace the parts but not the labor to fix. KitchenAide is not the company they were, I was told that they would cover parts and labor now I'm told parts only. This will be the last product I will buy from Whirlpool. I can't believe this, known issue and they won't stand behind it. If you have any questions give me a call at [protected] Nick Thelen, Job# SWPR133CC9E1-1 and SWPR133CC98B-1. KitchenAide is crap watch you tube for the quality issues updates and facebook and anyother social media I can post it on. Sad to see a company go down hill like this.

Model-KRSF505ESS Serial # HR74806068
Model-KRSF505ESS Serial # HR74806058

6 years ago I purchase an entire KitchenAid kitchen and was very expensive

This past Nov 6 my ceramic cooktop cracked so I called parts department for a new ceramic top , they said I should get it before thanksgiving I kept getting emails your order is shipped and on its way , the next day again I get the notice ,

The next day and the next day, finally I call FedEx and say what happened to my shipment , the said it was returned to the shipper over a week ago , I call KitchenAid parts one again waiting 24 min. To speak to someone again , was told by the person I would have to wait until their warehouse logs in the return, I say huh , I call back in a few days and was tol it was checked and that I would have to re-order the part again (mind you I already paid them for the order) I said ok so I reorder with the info and when finished I was told that the part I order was on back order now hmmm? Hence Christmas has come and gone and here it is Jan 30,23 and no part still, nothing like buying American

I will never buy a KitchenAid product again

We moved a lot and had installed several Kitchenaid dishwashers in past few houses. Usually we moved away after 4-5 years, but the dishwashers never failed after we installed them.

In our most recent house, we purchased all new Kitchenaid appliances: dishwasher, fridge, and wall oven. The dishwasher motor just died, just shy of 3 years. (Wall oven fan is failing also, that's another complaint I'd write.)

Kitchenaid only covers its motor for 1 year. I called them and was on hold for 45 mins. They confirmed they couldn't do anything. I did tons of research, and it seemed many of these dishwashers (and other brands that used the same motor) were failing within a few years.

I'll not purchase Kitchenaid appliances anymore. It used to be the gold standard, but now it seems to fail quickly. I'm going to just buy a different brand that costs less. If it fails, at least I didn't shell out almost $1,000.

I purchased this range on November 30, 2020. My first complaint is that the oven takes an excessive amount of time to preheat. I reported this to Customer Service on October 30, 2021, but problem was never resolved. Next, the temperature of the oven once it's up to temp isn't accurate - it takes FAR too long to cook anything. I contacted Customer Service again on January 18, 2023 (well over 1 hour on hold).

These are both serious problems, and essentially make the range dysfunctional.

But the far more serious issue is that the range is not self cleaning. The Aqua Lift technology doesn't remove oven splatters except for the floor of the range. Range side walls and rear wall remain stained, and impossible to clean using the methods identified in the User Manual. This range should NEVER, EVER have been marketed as self-cleaning.

Purchased and not used for a while... then this Christmas used once relatively successful after having to watch how the thing actually turns on a few times on the video which IMO should not be required. Went to reuse 10 days later and would not turn on at all. I would definitely not recommend this... the online link I was sent was also useless as it only defaulted to Australia and not my country which is New Zealand. I purchased this online and I presume it came from Australia as US plugs don't work here.

Awful Service, Nightmarish Return Procedure, Unprofessional and Terrible Process

I ordered a bowl mixer and found out that it had lead in some of the accessories so I immediately called customer service to cancel the order - waited 45 minutes on hold. They told me they would cancel it but 2 days later the charge appeared on my credit card. Called them again to resolve this (waited 55 minutes this time) and was told they would check into it. Never heard back. The item finally arrived a week late so I called a third time (on hold over an hour this time) and was told that a pre-printed label from FedEx would be emailed to me in 1-3 days. I have no idea why printing a label would take three days, Amazon and others can do it within 24 hours. It has been 5 days and the label is still not here. It is a weekend and I cannot contact them because Customer Service is available only Mon-Fri from 8 am – 8 pm. I then called a second time for the label, 5th call overall. Turned out they had the wrong email (which was nowhere close to my email so I have no idea where it came from). I gave them the correct email. It has been 4 more business days and still no label. I will have to call YET AGAIN. This is the worst online buying experience I have ever had and I buy a lot online. Terrible, awful, frustrating, I am livid. I will never buy from KitchenAid again. They tell me that after they receive the item, which could take several days, it will be 7-14 days before the return item is processed and then another 7-14 days for my credit card to be refunded. So it could take more than a month to get refunded. Unbelievable…

To Whom it may concern, I am writing this email out of complete frustration.. My wife and I have purchased top of the line KitchenAid appliances and are beyond disappointed. For starters our first refridgerator lasted approximately 6 months and it went bad and we had to have it replaced. Once we recieved the new unit it lasted almost 2 years then lost all cooling function. Now onto the third unit that we purchased and currently have is approximately 1year old and is now broken (will not cool). We understand that things happen but this is totally ridiculous.

We have a service tech coming thru KitchenAid but it will be approximately two weeks so that leaves us with no refridgerator again! That now leaves us without a refridgerator for a total of six weeks between the three refridgerators. We have another home to purchase appliances for and I can honestly say KitchenAid will not be our choice! We purchased the expensive units thinking it was better quality but we have been burnt three times now. Anything you can do will be greatly appreciated.

Model KRMF706ESS04

Serial Number KA3300297

Respectfully,

Pete Dzugan

This is mainly a complaint about service. I purchased this appliance in 3/2021 for about $4,000; because of supply chain problems, it wasn't delivered until 5/2021. The install required cabinet modifications, so it was difficult to find a company willing to do a small remodel. It was installed 7/2021. The microwave portion malfunctioned 14 months later (9/2022), so it was out of warranty. Their authorized service provider came out and ordered a part. He returned 11/2022, but could not repair it; he said it was unrepairable. I contacted Kitchenaid 6 TIMES in the hopes that they would give me come consideration, since the life of the product was so unacceptable. Each time I waited over 45 minutes on hold, and each time I talked to a different representative. A few thought that there was a chance that KitchenAid would back up their product. Once I was told that the authorized service provider had failed to submit the proper paper work about the failed unit. Once I was told that the authorized service provider had refused to call them back and suggested I contact the repairer directly to expedite matters. I did this and was told that since it was out of warranty, the repairer was not required to submit paper work, and another time they said they had already done as KitchenAid requested. Since I had to leave the country for the month of December, I finally gave up and purchased a new appliance. Not a KitchenAid.

Unfortunately, the stainless steel fridge KitchenAid model number KRFC704FSS serial number KX0205735 has not been performing well because it has already been repaired approximately 10 times in the past 3 years. I have been disappointed since the very first day, when I plugged it in and it already wasn’t working at all. First, we called the store service company since we had the warranty for a year. Their technician came and replaced the compressor. Few months later, the fridge started leaking, the ice machine stopped working, the freezer did not freeze properly, and, most importantly, the fridge started making unbearable noises like a drilling tool. We already used three different service agencies that sent us their technicians. They determined that new parts were needed due to ice buildup behind the freezer. Therefore, they have already replaced the fan twice, the computer, the motherboard, and the sensors, accordingly. Despite constant replacements, a few weeks after each intervention, the fridge started showing exactly the same symptoms as described above. We paid $3599+tax for the fridge thinking we invested in quality and long term use. However, we already spent approximately $ 2000 for repairs, but the problem has NOT been solved.  

They do not at all respond to what I am trying to accomplish. I am in the middle a complete kitchen redo and I have a range and a 36 in refrigerator on hold at Daniels Appliances in Bethel Park Pa which I intend to cancel. Your 24 hr line is

useless as they repeat the same response over and over. Model number is KDTE104KPSO and SN is FA3801386. I need someone to call and explain to me the procedure for contacting someone for repairs. This fiasco is completely .unacceptable. no one even gives you a name or another number to call.

Sincerely,

Marcia A Gilbert

[protected]@comcast.net

[protected]

[protected]

Our refrigerator quit on November 11,2022, didn't realize it until the 12th. Called KitchenAid on the 12th (Friday). KitchenAid set up an appointment for us with Brandt's Appliance (approved repair service company) for November 12th. A tech came and when the day was done it was decided by the Tech it was a bad compressor.

Brandt's told us that there is a countrywide shortage on the compressor and is on backorder. I also called KitchenAid and was told the same and we were put on a list with one of KitchenAid's departments that looks for hard to get parts. One was found (by Brandt's) and installed finally on the 29th of November. This new compressor failed. Brandt's magically found another overbite and are installing another new one this afternoon (the 5th of December). I am not too optimistic.

If this compressor fails I am looking for a new refrigerator from KitchenAid. (ASAP) I am writing this in part to show my frustrations of being without a refrigerator for the better part of a month. it is not easy living out of coolers.

The ceramic coating on both of my double ovens. The bottoms basically have no coating on them at all and in some areas it is starting to chip off of the sides. I am told this has no bearing on the oven units working. However I dont want chips of paint/ceramic in my food and I hate to show anyone my ovens as they look horrible. I have had kitchen aid products off and on and this is the last i will purchase. I can't understand why this is not an issue with your company as it appears this is happening with several products, including the double oven, stove oven combinations and I am not how many of the microwaves/convection ovens have the same issue. My Model #KEBK206BSS01 and Serial #DR42515887. All appliances in the home are KitchenAid and I would like to keep the same but after reading all the issues, unless something can be done to fix the problem I will have to go to another supplier.

Our refrigerator - 23.8 cu.ft French Door - ice-maker hasn't worked prooperly for months. It is 2 years old and out of warranty, of course. It freezes up and will not provide ice. We have had someone to repair it two different times now to no avail. The problem remains the same. Temp has been changed both times but makes no difference...

I didn't expect a KitchenAid to fail after such a short period of time and didn't expect to have to purchase a new ice-maker to be able to use it.