KitchenAid

We moved a lot and had installed several Kitchenaid dishwashers in past few houses. Usually we moved away after 4-5 years, but the dishwashers never failed after we installed them.

In our most recent house, we purchased all new Kitchenaid appliances: dishwasher, fridge, and wall oven. The dishwasher motor just died, just shy of 3 years. (Wall oven fan is failing also, that's another complaint I'd write.)

Kitchenaid only covers its motor for 1 year. I called them and was on hold for 45 mins. They confirmed they couldn't do anything. I did tons of research, and it seemed many of these dishwashers (and other brands that used the same motor) were failing within a few years.

I'll not purchase Kitchenaid appliances anymore. It used to be the gold standard, but now it seems to fail quickly. I'm going to just buy a different brand that costs less. If it fails, at least I didn't shell out almost $1,000.

I purchased this range on November 30, 2020. My first complaint is that the oven takes an excessive amount of time to preheat. I reported this to Customer Service on October 30, 2021, but problem was never resolved. Next, the temperature of the oven once it's up to temp isn't accurate - it takes FAR too long to cook anything. I contacted Customer Service again on January 18, 2023 (well over 1 hour on hold).

These are both serious problems, and essentially make the range dysfunctional.

But the far more serious issue is that the range is not self cleaning. The Aqua Lift technology doesn't remove oven splatters except for the floor of the range. Range side walls and rear wall remain stained, and impossible to clean using the methods identified in the User Manual. This range should NEVER, EVER have been marketed as self-cleaning.

Purchased and not used for a while... then this Christmas used once relatively successful after having to watch how the thing actually turns on a few times on the video which IMO should not be required. Went to reuse 10 days later and would not turn on at all. I would definitely not recommend this... the online link I was sent was also useless as it only defaulted to Australia and not my country which is New Zealand. I purchased this online and I presume it came from Australia as US plugs don't work here.

Awful Service, Nightmarish Return Procedure, Unprofessional and Terrible Process

I ordered a bowl mixer and found out that it had lead in some of the accessories so I immediately called customer service to cancel the order - waited 45 minutes on hold. They told me they would cancel it but 2 days later the charge appeared on my credit card. Called them again to resolve this (waited 55 minutes this time) and was told they would check into it. Never heard back. The item finally arrived a week late so I called a third time (on hold over an hour this time) and was told that a pre-printed label from FedEx would be emailed to me in 1-3 days. I have no idea why printing a label would take three days, Amazon and others can do it within 24 hours. It has been 5 days and the label is still not here. It is a weekend and I cannot contact them because Customer Service is available only Mon-Fri from 8 am – 8 pm. I then called a second time for the label, 5th call overall. Turned out they had the wrong email (which was nowhere close to my email so I have no idea where it came from). I gave them the correct email. It has been 4 more business days and still no label. I will have to call YET AGAIN. This is the worst online buying experience I have ever had and I buy a lot online. Terrible, awful, frustrating, I am livid. I will never buy from KitchenAid again. They tell me that after they receive the item, which could take several days, it will be 7-14 days before the return item is processed and then another 7-14 days for my credit card to be refunded. So it could take more than a month to get refunded. Unbelievable…

To Whom it may concern, I am writing this email out of complete frustration.. My wife and I have purchased top of the line KitchenAid appliances and are beyond disappointed. For starters our first refridgerator lasted approximately 6 months and it went bad and we had to have it replaced. Once we recieved the new unit it lasted almost 2 years then lost all cooling function. Now onto the third unit that we purchased and currently have is approximately 1year old and is now broken (will not cool). We understand that things happen but this is totally ridiculous.

We have a service tech coming thru KitchenAid but it will be approximately two weeks so that leaves us with no refridgerator again! That now leaves us without a refridgerator for a total of six weeks between the three refridgerators. We have another home to purchase appliances for and I can honestly say KitchenAid will not be our choice! We purchased the expensive units thinking it was better quality but we have been burnt three times now. Anything you can do will be greatly appreciated.

Model KRMF706ESS04

Serial Number KA3300297

Respectfully,

Pete Dzugan

This is mainly a complaint about service. I purchased this appliance in 3/2021 for about $4,000; because of supply chain problems, it wasn't delivered until 5/2021. The install required cabinet modifications, so it was difficult to find a company willing to do a small remodel. It was installed 7/2021. The microwave portion malfunctioned 14 months later (9/2022), so it was out of warranty. Their authorized service provider came out and ordered a part. He returned 11/2022, but could not repair it; he said it was unrepairable. I contacted Kitchenaid 6 TIMES in the hopes that they would give me come consideration, since the life of the product was so unacceptable. Each time I waited over 45 minutes on hold, and each time I talked to a different representative. A few thought that there was a chance that KitchenAid would back up their product. Once I was told that the authorized service provider had failed to submit the proper paper work about the failed unit. Once I was told that the authorized service provider had refused to call them back and suggested I contact the repairer directly to expedite matters. I did this and was told that since it was out of warranty, the repairer was not required to submit paper work, and another time they said they had already done as KitchenAid requested. Since I had to leave the country for the month of December, I finally gave up and purchased a new appliance. Not a KitchenAid.

Unfortunately, the stainless steel fridge KitchenAid model number KRFC704FSS serial number KX0205735 has not been performing well because it has already been repaired approximately 10 times in the past 3 years. I have been disappointed since the very first day, when I plugged it in and it already wasn’t working at all. First, we called the store service company since we had the warranty for a year. Their technician came and replaced the compressor. Few months later, the fridge started leaking, the ice machine stopped working, the freezer did not freeze properly, and, most importantly, the fridge started making unbearable noises like a drilling tool. We already used three different service agencies that sent us their technicians. They determined that new parts were needed due to ice buildup behind the freezer. Therefore, they have already replaced the fan twice, the computer, the motherboard, and the sensors, accordingly. Despite constant replacements, a few weeks after each intervention, the fridge started showing exactly the same symptoms as described above. We paid $3599+tax for the fridge thinking we invested in quality and long term use. However, we already spent approximately $ 2000 for repairs, but the problem has NOT been solved.  

They do not at all respond to what I am trying to accomplish. I am in the middle a complete kitchen redo and I have a range and a 36 in refrigerator on hold at Daniels Appliances in Bethel Park Pa which I intend to cancel. Your 24 hr line is

useless as they repeat the same response over and over. Model number is KDTE104KPSO and SN is FA3801386. I need someone to call and explain to me the procedure for contacting someone for repairs. This fiasco is completely .unacceptable. no one even gives you a name or another number to call.

Sincerely,

Marcia A Gilbert

[protected]@comcast.net

[protected]

[protected]

Our refrigerator quit on November 11,2022, didn't realize it until the 12th. Called KitchenAid on the 12th (Friday). KitchenAid set up an appointment for us with Brandt's Appliance (approved repair service company) for November 12th. A tech came and when the day was done it was decided by the Tech it was a bad compressor.

Brandt's told us that there is a countrywide shortage on the compressor and is on backorder. I also called KitchenAid and was told the same and we were put on a list with one of KitchenAid's departments that looks for hard to get parts. One was found (by Brandt's) and installed finally on the 29th of November. This new compressor failed. Brandt's magically found another overbite and are installing another new one this afternoon (the 5th of December). I am not too optimistic.

If this compressor fails I am looking for a new refrigerator from KitchenAid. (ASAP) I am writing this in part to show my frustrations of being without a refrigerator for the better part of a month. it is not easy living out of coolers.

The ceramic coating on both of my double ovens. The bottoms basically have no coating on them at all and in some areas it is starting to chip off of the sides. I am told this has no bearing on the oven units working. However I dont want chips of paint/ceramic in my food and I hate to show anyone my ovens as they look horrible. I have had kitchen aid products off and on and this is the last i will purchase. I can't understand why this is not an issue with your company as it appears this is happening with several products, including the double oven, stove oven combinations and I am not how many of the microwaves/convection ovens have the same issue. My Model #KEBK206BSS01 and Serial #DR42515887. All appliances in the home are KitchenAid and I would like to keep the same but after reading all the issues, unless something can be done to fix the problem I will have to go to another supplier.

Our refrigerator - 23.8 cu.ft French Door - ice-maker hasn't worked prooperly for months. It is 2 years old and out of warranty, of course. It freezes up and will not provide ice. We have had someone to repair it two different times now to no avail. The problem remains the same. Temp has been changed both times but makes no difference...

I didn't expect a KitchenAid to fail after such a short period of time and didn't expect to have to purchase a new ice-maker to be able to use it.

My husband and I are now on our second Kitchenaid Refrigerator, the same model, in less than 3 years and both have malfunctioned in nearly the same way. We purchased the refrigerator through Best Buy. Around a year, each fridge started making a horrible sound that was unbearable to listen to and then the ice maker and freezer stopped working. We had the first fridge replaced entirely after months of horrible attempts at repairs and lost food. The second fridge, like clock work has not started doing the same thing, about a year after purchase.

The lights also do not work this time, which is very fun trying to find your food inside the fridge. Not to mention the various "finishes" that have fallen off of the fridge like a cheap piece of garbage. We purchased the entire kitchen suite when we remodeled our kitchen and could not be more disappointed at the product and the company, which has repeatedly disclaimed any obligations for replacement or repairs. The same "finish" issues occurred on the stove. All the knobs slide around and pop off. Essentially, we have zero faith in Kitchenaid products at this point, after spending thousands of dollars to receive a horrible product twice now that clearly has a defective design/manufacturing flaw which without fail keeps happening.

The Kitchen aid dishwasher model kdte554css3 clearly states if you need to add dishwasher salt, it should be at bottom of dishwasher where it needs to be added. Nothing is showing a dispenser add, I was told by kitchen aid customer service this device is inactive on your site. All customers that purchased this dishwasher are out of luck. Purchased 2017. Your manually doesn't even address it so why do you get the light on dishwasher stating you need to add.

Our new refrigerator was delivered May 21 from Best Buy. By June 30 we noticed it was not making ice and items on the top shelf along the back of the refrigerator we’re freezing. We tried the troubleshooting recommended on the KitchenAid website and filed for warranty work in July. By October 18th, we have had four service calls where the icemaker, thermoster, and control board were replaced. Even though these three parts were replaced, the refrigerator is still freezing items along the top back shelf. The service technician will come to our house a 5th time to put Peama Gum in an area to try to solve the problem. KitchenAid refuses to replace this refrigerator and Best Buy is not helping much either. They are telling us to deal with the KitchenAid warranty. It is October 18, 2022 and I have a five month old refrigerator that does not work correctly and KitchenAid claims we don’t qualify for a replacement appliance because the thermistor, control board, and icemaker do not count as three separate parts even though they each have a part number. We have lost time off of work, were unable to attend events we paid for due to the service technician being at our house longer than expected, and food that has become ruined. All of this equals to money lost by us due to this faulty refrigerator. KitchenAid customer service is pure frustration and a complete waste of time. Their website takes you in circles and it is nearly impossible to speak with anyone who can do anything about our situation. I do not, in any way, recommend KitchenAid.

The refrigerator has not worked right since we bought it from Home Depo and the warranty we from Home Depo sold to another company and they are not holding up to the signed agreement to fix or replace.

Kitchen Aid/Whirl Pool manufactured this product KNOWing it was not going to last a year and they side step every way possible.

I have reported to Federdal level and CA Attorney GENERAL.

THIS has to stop, these manufacture COMPANIES which sell to americans must up hold the standard of a working product or replace it if it does not work according to the specifications and time warrented...

Every thing these days is up in the air your purchase and are given a product that doesnt work...what the hell is that

Its just 1 year old now,and over this year I've had the repair men out NUMORUS times to fix the ice maker that over fills and runs down around the ice bucket freezing UNDER the ice bucket and splashing water into the fridge, they have leveled it, and jacked it to one side (under the guidance of KitchenAid) replaced some part inside the fridge and now have replaced both boards on the thing and..you guessed it, its STILL making a mess! over THREE GRAND and you cant get a decent working machine! not to mention the time I have spent waiting on the repair men! KitchenAid has some MICKEY MOUSE ways of "fixing" it the Jacked to one side thing required ME to provide a scrap piece of wood to stick under the front leg! unbelievable and a hiddous site to look at too!

I purchased this manual can opener about two months ago to replace a rather old opener I had. While using this 'new' opener on a large tomato sauce can, the handle made a pop and now just spins around. I had to clamp a small ViceGrip pliers to the shaft to finish opening the can. As a forty plus years as a mechanical design engineer, I can see the small size splines on the shaft and the thin wall of the plastic handle are woefully undersized for this application. I am guessing this was made in China. If so, the original design might have been done in the USA and then sent abroad for manufacture, but was cut back to save a penny or two. Also I doubt any strength testing was done.

I don't want a replacement of the same, I would want a much better one!

KitchenAid was once a producer of quality items, seems those days are gone.

3 years after the warranty expired water began leaking and freezing under the deli tray. The water had been accumulating prior to the end of the warranty, but it took time for the frozen water to continue until it came out from below the deli tray. We had a "kitchenaid" trained technician come out and he thought there was probably something that clogged the tube in the back where water drains and then it just backed up. He never found anything and I told him that the temperature in the fridge varied widely and wondered if that could be the problem. He ignored this. However, the fridge varies from 49 to 29 degrees and I have set the temp at 40 degrees because items kept freezing. Again, he didn't think this was important so I let it go. Although my food gets ruined when this happens so it is a problem to me. Well he took out all the ice made sure the tube was clear and then left. About 4-5 months later the problem is back. He came back out and tried to find a leak with water hoses and found nothing said again probably something blocked the tube. I again mentioned the fluctuation in temperature but he ignored it. This time 3 days later the problem was back. He then recommended that I have all hoses changed and another feature and he was guessing that this might fix the problem. He did not come back out but said if he did come out to research the problem more he'd charge me a couple hundred more dollars. This man did not know what he was doing, or he did and it was scamming me out of money. I was not going to pay near $700 dollars in repairs when it was a guess and what he had charged me over $200 dollars the first time was not the actual problem. He was ignoring what I believe to be the bigger issue. If water goes to drain and my fridge is running at 30 degree's then the water can freeze when it goes to drain and thus block the tube. We are ready to throw this fridge away and it's been with us since Aug 2018. Since Sept 2021 we have been dealing with leaking water, freezing water, and ruining (freezing) our food. What a huge waste to the environment to make sure poor quality appliances. Kitchenaid should be fined for making appliances that don't last even close to 5 years. The 5 year warranty wasn't even offered on this model, which we had initially purchased. Then they told us we could only get the 3 year when the item came back in stock (it was taken off the market because there were problems - that were apparently not fixed). Looks like they knew the sold something faulty. There should be a class action law suit on Kitchenaid for not taking responsibility. Or training technicians to actually diagnose and fix a problem. Not ones that just take your money to guess at a problem, then state it could be a different problem and want to charge you more to take another guess.

I have owned this model refrigerator since 11/2018 and hade the freezer fan or the mother board fail 3 times and now it is failing again. We purchased this from Bergmann’s in Slinger Wisconsin and they have been coming out to fix with out charging us for parts but for service. This appliance is failing every 4-6 month since the first repair. I understand appliances do not last like they used too, but this is ridiculous. I have to live with a very loud buzzing sound in my kitchen that can be heard throughout my home. I should expect an appliances to last at least 6 years without issue.

The same repair person has been servicing our refrigerator and has commented on this model being the worst for the issue explained above. He has said this refrigerator is is the reason for most of his calls. If this is true kitchen Aid should be recalling this model and replacing with a different model. It is a lemon! Would like a response on this complaint.

The very first use of this product was catastrophic. Poor design on input shaft bushing was not carrying load the case carried load from shaft, shaft and case gaulded together splitting case. I disassemble to find issue and shaft had gaulded to case showing bushing not carrying the load. Product was only used one time. This was a gift with no receipt that was not used for 4 years first use was 9/13/22