CB Appliances KitchenAid 27" electric convection wall oven with/microwave mod. Koce507ess20

KitchenAid review: 27" electric convection wall oven with/microwave mod. Koce507ess20

joe smoo of Marietta, US

Nov 25, 2023 1:24 pm EST

Verified customer

Featured review

purchased 09/28/2022 with additional warranty by Geek Squad. warranty in effect until 09/27/2025. From the beginning the main oven has never baked evenly across the oven. As a baker and cook of very high quality foods, the oven does not cook evenly. We purchased KAid for a second time expecting good quality results. However, not so. We had the warranty provider out to check to see if there was a problem. He came up with several comments regarding the bakeware he thought could be used. Not so. Next he decided to indicate the we should use only PRE-MADE/PACKAGED bake goods. NOT going to happen. We are basic, high quality ingredients cooks. Family matters first. Having spent 5K and waited a year for this model, we expected more than we received. What happened? We have several KAid major appliances in our kitchen. We moved from Thermodor and Sub-Zero thinking KAid was not a step back in quality. The Geek Squad tech talked to Whrilpool, with case # [protected] issued for further complaint. Well here we are. What can Whirlpool add to the solution, Geek Squad has no answers, information or skills to fix the problem. WHAT CAN YOU DO? This is your product. My husband is an engineer and can react to any FALSE information given by Whrilpool or other service techs. He worked with advanced engineers and manufactures for many years an educated in physics/designs/manufacturing. So what can you do to fix the problem?

Claimed loss: We were limited by cabinet size. We committed our time, money and patience to wait for this model. Loss is not always measured in terms of cash loss. We just want a good working oven that cooks as it should.

Desired outcome: Oven fixed no matter what it takes. Surely this problem has occurred before and Whirlpool has developed a fix. One additional comment, DO NOT sell our name, address and telephone number to some merchandise firm.

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