KIA Motors review: Non-delivery of accessories even after 1 year from purchasing car with full payment including accessories payment.

I have purchased Kia Carens from Celica Kia, Saltlake Sec-V branch, Kolkata and the car was delivered to me on 26.07.2022. While purchasing the car, I made full payment in advance for accessories also, however, during delivery, it was informed to me that following 3 accessories are not available in stock and request was made to me that, once these accessories are available, either I can go to the showroom for fitting of these accessories or technician will be sent to my place for fixing the accessories.

1. Tissue Box

2. Tail lamp garnish

3. Rear boot garnish

At the time of purchase, Subhankar was the Accessories Manager and after he left the company one Ms Papia Bhattacharya took the charge of Accessories Manager. They are reporting to Mr. Naveen Narula.

I have followed up with Subhankar during his tenure and subsequently following up with Ms Papia & Mr. Naveen but till date (after more than past 14 months) not got these accessories. I have a horrible experience with the kind of response I am getting. Request for intervention of Kia Motors for resolution of this long pending issue.

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