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CB Car Dealers KIA Motors I complaining about Kia sorento warranty at ksa
KIA Motors

KIA Motors review: I complaining about Kia sorento warranty at ksa ( 1 comment)

A
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1:08 am EDT
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I need your support urgently..

I am an architect, Ayman Mohamed, and I work in the Kingdom of Saudi Arabia.

I have recently bought a Kia Sorento Hybrid 2024 AWD, and I thank you very much for this creativity.

I bought it personally imported from South Korea through the International Auto Agency Company, “they are a good and cooperative company,” and you can confirm and contact them:

internationalautoagency.com

The car is new, has only driven 900 kilometers,

Here comes my question, and I will need your support:

I went to the KIA Agency in Saudi Arabia, “Al Jabr Automotive Company,” and asked them to put the car under warranty, and the response was a complete refusal.

So, I asked them to at least carry out maintenance on the car, “periodic maintenance,” even if it will cost me a sum of money. The response was also shocking, as they completely refused to accept the imported cars that coming from Korea, whether for warranty or regular maintenance.

Is this true? and does the agency have the right to do so?

The strange thing is that, I asked him, assuming that I needed a spare part, would you provide it for me? He also responded with no, as he would not provide any spare parts except for cars with a specific chassis number registered with him only.

I hope for your support and cooperation with me,

The car must be under international warranty, as I am your customer.

Please advise me on what to do and where to take my cars for maintenance.

Thank you for your time and please let me know as soon as possible.

Ayman Mohammed+[protected]

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May 09, 2024 5:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hey Ayman, you might need to reach out to KIA’s global customer service for support with your warranty issues since local dealerships can have different policies on internationally imported vehicles. Also, consider contacting the International Auto Agency for advice on authorized service centers that accept your car model. Hope this helps you sort things out!

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