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Chrysler Customer Care Service

Chrysler Group LLC

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Chrysler Complaints & Reviews

Chrysler / repairs & poor customer service from chrysler customer assistance center

SZJ on Feb 1, 2018
After becoming exasperated with my local Chrysler dealership in repairing my Town and Country van, I contacted the Michigan Customer Assistance Center only to get even poorer Customer Service. After three full days of repeated calls I can not get anyone to even discuss my van issues, let...

Chrysler / car service

sibyurik on Dec 30, 2017
I have never written any reviews before and this is my first one ever because I can't describe or tell how highly disappointed and pissed I am. The WORST experience I have ever had in my ENTIRE LIFE. I brought my Chrysler crossfire to McGovern Chrysler Jeep Dodge Ram, 777 Washington St...

Chrysler / gps with my 2013 town and country

Dennis Adam on Dec 22, 2017
On 12/20/17 I called Chrysler at 1-877-426-5337 about my GPS not working at all. They replaced my radio and GPS on 04/09/2014 as it was faulty. Since that time the GPS would periodically not work. It would come up with "Guidance by Garmin." this would happen about every 4-6 weeks. I called...

Chrysler / customer service 1-800-334-9200

Aaron LeBlanc on Nov 15, 2017
We bought a 2015 Chrysler 200 today and had some technical trouble while driving the car home. All at once, the automation technology (lane assist, cruise assist etc) went offline and the vehicle displayed about a half dozen maintainence warnings. We called 1 800 349 9200, the Chrysler customer...

Chrysler / problem with air antuater door in dash loud clanking noise

Debbie Crowell on Oct 4, 2017
I bought a 2013 Chrysler in 2015 and I had to take it in which it was still covered under warranty about the leather coming off the door. I paid cash for this car and bought an extended warranty through Honda of Decatur, Alabama. I have never used the extended warranty. This car has only...

Chrysler / service

Lenord on Sep 18, 2017
I took my 2013 dodge ram in to mac haik dodge in temple, tx. On July 29TH 2017 for a Safety Recall T25. Shortly after getting it back my screen with ac, radio, phone etc went dark. Took it in on August 21 2017 and was informed it would have to be ordered. Have been talking to Rick Power...

Chrysler / 2017 jeep cherokee

mia farrow on Jul 6, 2017
Greetings! Below is a letter that I sent to Jeep Manufacturer. Please read and respond. June 28, 2017 Attention: Jeep Manufacturer Below is the letter that I sent to the Thornton Road dealership, in regards to my Jeep, Cherokee that I purchased new in October 2016. I am asking that you respond...

Chrysler / dealership customer service

Anita G Knight on Dec 1, 2016
Really pissed. At the end of July I took my Dodge 350 to FOrt Walton Beach, Fl Lee Dodge dealership because transmission was stuck in 3rd gear. They installed new sensors, solenoids and a new power control module (computer). Cost $2300. Two weeks ago and less than 1000 miles the truck...

Chrysler / ignition switch replacement

Phil-In on Jan 16, 2016
On 01/15/2016 the service adviser at my local dealership told me that my the ignition switch on my 2010 Dodge Journey needed to be replaced at a cost of $410.00 plus tax. He also stated that the problem was the same as the one that Chrysler has a recall in for but that my vehicle does not...

Chrysler Corporation / 2004 chrysler pacifica

Reviewer12592 on Nov 11, 2015
I took my pacifica in for routine maintenance and upon picking up my car, I was told that my engine craddle or subframe is so corroded that it is unsafe for me & my family to drive it. I have a 2800.00 repair bill and chrysler's response, "nothing we can do. Have a nice day". Not acceptable! Shame on you chrysler!

Chrysler / canadian made chrysler pacifica 2006

Leonard Haseltine on Nov 2, 2015
When I went to a local garage for an oil change, I was told by the mechanic that the van would no longer pass inspection. I told him by all appearances that the Pacifica looked in great condition although I had an front end alignment that had not held and caused two new tires to wear out...

Chrysler Corporation / throttle body

Not_Happy_with_Chrysler on Jul 13, 2015
Just bought a 2010 dodge journey in May of 2015 with 40, 000 miles from Mike Riehls Chrysler-jeep in Roseville Michigan and it broke down in my driveway already on July 10, 2015. My car is still under warranty but the dealership is saying its not covered and I have to pay $600 in repair...

Chrysler Pacifica / frame/undercarriage rust

T Chamberlain on Feb 24, 2015
2005 Pacifica Frame and undercarriage is rusting out after 10 years and only 88, 000 miles. I purchased it new and was told at that time that the undercoating that I requested to have performed was not necessary, They would use a vapor type of rust prohibitive in the body cavities only. My...

2005 Chrysler Pacifica / major auto defect

Mark Welty on Jan 11, 2015
Engine cradle/subframe literally rotting away under my 2005 Chrysler Pacifica. Chrysler indicated that this defect repair is not being covered by their company despite their acknowledgement of the problem. I called customer service at the corporate level on 1/10/15. The representative...

Chrysler / no lic plates received

derrick bunche on Nov 4, 2014
I bought a 2014 chrysler 300c from sansone automall on 9/30/2014. I have been waiting for the to give ne the registration and plate for the vehicle. It is now 11/04/2014 and after being told of every excuse under the sun, i still dont have the nys license plates or registration which wa...

Chrysler Pacifica 2006 / just notified car is unsafe to drive due to corrosion of subframe

Lorri L on Aug 7, 2014
We have a 2006 Chrysler Pacifica and have had it serviced with Team Welsh since 2006. None of the service personnel ever mentioned any issue with corrosion of the subframe of the car. When looking into this, we discovered this is a predictable problem, so much so that earlier versions of...

2005 Chrysler Pacifica / frame failure/excessive rust

DriverBob on Apr 22, 2013
My 2005 Chrysler Pacifica was deemed unsafe to drive due to excessive rust on the subframe / engine cradle. The engine is in danger of falling off car. Chrysler is aware of issue and has offered extended warranties ONLY to cars manufactured in Feb and Mar of 2004. Mine was manufactured in...

2004 Chrysler Pacifica / subframe rusted out

djl6579 on Feb 5, 2013
I just bought a 2004 Chrysler Pacifica as well. I bought it 2 weeks ago and heard noises the day after i bought it i took it to a shop today and i have the same problem with my PAC, the subframe is completely rusted out .The vehicle was garaged kept from 23, 000 miles up till now . I am...

Chrysler / 2005 chrysler town and country 3.8 engine failure

vlaike on Nov 6, 2012
I have a 2006 chrysler town and country 3.8 engine, that has experienced a connecting rod bearing failure due to debris inside the engine block. Chrysler has not issued a recall of any sort for this problem. The engine has less than 90, 000 miles. However, chrysler is recalling certain...

Chrysler / repair or replacement key

Camille Earnest on Apr 7, 2012
I took a Chrysler Crossfire to Locklear Chrysler in Tuscaloosa AL due to a key which was stuck in the ignition. Car would start but we could not get the key out. I lived in Birmingham my daughter lived in Tuscaloosa . The car was taken in afterhours and the service manager called me the...

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