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Hello team,
I'm writing to you because I'm having a major problem with your local dealer in Bulgaria. I've sent an email to spare parts requesting an offer for the original rim for my Sportage model 2013 AWD petrol fuel, as well as the size of my existing tire and rims for that tire. However, the salesman was impolite and unprofessional, often repeating the same message without even attempting to grasp my request after going back and forth. Finally, he gave me a really harsh response, saying, "I'm sorry Mr. Elsheikh, but I can't offer you any original rims for Sportage model 2013" as I asked for the rims for free.
This type of behavior, I believe, is not acceptable under the mother's company policy, and it is not how they should treat customers.
In general, after this type of bad behavior, I will not buy it from a local dealer in Bulgaria; instead, I will import it from Germany and find a means to fix my car outside of a local dealer in Bulgaria because there is no assurance that I will receive better service in the local dealer shop.
If no serious action is taken against this type of behavior, I will have no choice but to never buy or use a Kia again after this car, and will make sure to warn all my connections about the local dealer via social media.
I'm attaching screenshots of all of my communications with the salesman.
Thank you and have a good day!
Regards!
A.
