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The Auto Connection Customer Service

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Complaints17
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Resolved0

The Auto Connection, Inc.

6401 E. Virginia Beach Blvd.
Norfolk
Virginia
United States - 23502

Customer Support Phone Numbers

+1 757 228 1762(Service - Norfolk) 1 7
+1 888 218 0096(Sales - Norfolk) 0 3
+1 434 792 2426(Service - Danville) 0 0
+1 888 232 5930(Sales - Danville) 2 0
+1 804 419 0506(Service - Richmond) 4 1
+1 888 232 5930(Sales - Richmond) 2 0
Mon9:00 AM - 7:00 PM
Tue9:00 AM - 7:00 PM
Wed9:00 AM - 7:00 PM
Thu9:00 AM - 7:00 PM
Fri9:00 AM - 7:00 PM
Sat9:00 AM - 6:00 PM
SunClosed
Plus

The Auto Connection Complaints & Reviews

Auto Connection Norfork / Used cars

Li
Mar 06, 2017

These people are scammers, you pay double of what the car is, the sales people lie to your face, and the cars they sale are junk, but when you got bad credit they take advantage of your situation I've already called WAVY 10 and I've already filed a complaint with the BBB, When I got my car...

The Auto Connection / Customer service

Mo
Feb 07, 2017

I bought a car from these people I knew I had some credit challenges due to illness but needed a vehicle. I found a chrysler sebring low on miles. Two days after getting the car it put me down they said they would send their mechanic since it was there fault which was 20 minutes away, but...

The Auto Connection / Purchased vehicle

De
Feb 09, 2016

Fraud.. This is the worst in satisfaction, customer service is non existant..if u need transportation, do not buy from these people...they should be shut down and I shoukf have read these reviews before I bought from them a second time... Never again never again. Don't be foolish and...

The Auto Connection / Crappy overpriced cars and horrible customer service

Re
Nov 10, 2015

I bought a car from Auto Connection two years ago. I did read the contract carefully before I did so, and I did realize the car was overpriced, but I'd just been through the worst few years of my life and my credit was lousy as a result; I was desperate. But I was also working and...

Auto Connection / Cutting car off nd putting in emergency code on their own

Sh
Jul 27, 2014

was driving son home after visitation stopped at gas station left car running when i cam out car had shut off and would not restart and black box was beeping for payment yes im late on payment but only one good thing car didnt shut off on me while i was driving my son home been on hold now...

Auto Connection / Customer service

Fe
Sep 28, 2013

I am very disappointed with Auto Connection for several reasons. First off the sales person I dealt with was very rude, he was on a personal call while we were discussing options as far as vehicles available for me. I thought that was very rude. Second, I asked the salesmen once i selected...

AutoConnection Norfolk / The worst customer service.

Pk
Apr 03, 2013

I saw their ad on tv for $1 down. Yeah, don't believe it. Spoke with sales person don't have good credit but he said he could help me just the same. He came back with "we have three options... $1 down, $350 down, and for you $1000 down. " on that day I told him I didn't have $1000 down...

The Auto Connection / Service

Tt
Nov 21, 2012

I have read what complaints are on this board, and am in total agreement with them. The service on these vehicles is horrible. I have barely had my car for a year and 6months in I had to get a transmission repaired. They sell you on the fact that you can finance the repairs, as well...

The Auto Connection / Repairs/crappy car

Cy
Oct 10, 2012

This is my second car from The Auto Connection. My first one had no issues. I loved the car. It was a 2006 Ford Focus. Unfortunately, it was totaled by some idiot not paying attention.This second car I bought from them, I had to take it back within 30 days. Took it to them 4 more time...

The Auto Connection / Customer service

Cy
Jun 25, 2012

I purchased a 2005 Ford Focus from the Auto Connection in 2008. Not because my credit is bad. I have decent credit. I was on my job for a short period of time and needed a car QUICK, didn't have a large down payment at the time and Winter was approaching. The brakes were almost...

The Auto Connection / Bad vehicle, awful customer service

Si
Jun 20, 2012

purchased a 2002 Chevrolet Malibu for the Auto Connection in Newport News. I was told there was no car fax report for the vehicle, but all the vehicles are reconditioned after purchase. Not true, had busted speakers and torn roof. When I asked about making payments and the high interest...

Auto Connection / Bad customer service and harassment

Ja
Jul 29, 2011

My problem is with Michael Wayme Investments, a year and a half ago I got hurt, and had to stop working me and my wife tried to make arrangements about the payments, they told me and my wife that we could be on the hardship program which is a joke, they told us to fax in the paperwork and...

The Auto Connection / Car quality / customer service

Ju
Feb 01, 2011

I purchased a vechicle from them in October of 2010, when I got it the car seemed to be a perfectly running vehicle until January hit and the engine blew. I took the car to them but it wasnt covered because I was over the mileage so my grand total was 3500 to fix the car plus the 13000 I...

The Auto Connection / Scam

Ba
Jan 16, 2011

I've heard many stories of used car dealers being untruthful etc, but the dealer at the Newport News, VA The Auto Connection takes the cake. He tried selling me a used 2004 Chevy Cavalier with 75, 000 miles for nearly $11, 000 which is absurd, being that the car was only $14, 000...

The Auto Connection / Theft

Th

I had a vehicle with the above company and it was re-poed. Ok my fault.. But was not my fault was the individual that Michael Wayne Investements had to tow my car away stole merchandise out of my vehicle...went through my vehicle took money that was in my vehicle and left it trashed...I...

Auto Connection / Payment transaction fraud

Do

I am beyond outrage at the poor customer service I received from your Auto Connection yesterday around 5:40 pm – 7:00 pm. Their Cashier didn’t represent Michael Wayne Investment in a professional and courteous manner. I verbally authorized a payment of $190.00 however; the Cashier...

Auto Connection / Fraud and scam

Ja

This company has failed upon their written authority on repairing such repairs that were needed upon us purchasing a vehicle. Should I say more? I shouldn't, except the fact of paying another $450.00 over the purchase price to own... If you rebuttlers got something to rebuttle, go for it, rebuttle yourselves. I don't read rebuttles.