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The Auto Connection

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Customer Service

+1 757 228 1762 (Service - Norfolk)
+1 888 218 0096 (Sales - Norfolk)
+1 434 792 2426 (Service - Danville)
+1 888 232 5930 (Sales - Richmond)
+1 804 419 0506 (Service - Richmond)
6401 E. Virginia Beach Blvd.
Norfolk, Virginia
United States - 23502
Mon9:00 AM - 7:00 PM
Tue9:00 AM - 7:00 PM
Wed9:00 AM - 7:00 PM
Thu9:00 AM - 7:00 PM
Fri9:00 AM - 7:00 PM
Sat9:00 AM - 6:00 PM
SunClosed

Complaints & Reviews

The Auto Connection — false advertising

I applied online was told I was preapproved so myself and family drove thru 3 cities to arrive only to do...

Auto Connection Norfork — used cars

These people are scammers, you pay double of what the car is, the sales people lie to your face, and the car...

The Auto Connection — customer service

I bought a car from these people I knew I had some credit challenges due to illness but needed a vehicle. I...

The Auto Connection — purchased vehicle

Fraud.. This is the worst in satisfaction, customer service is non existant..if u need transportation, do not...

The Auto Connection — crappy overpriced cars and horrible customer service

I bought a car from Auto Connection two years ago. I did read the contract carefully before I did so, and I...

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The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Auto Connection — cutting car off nd putting in emergency code on their own

was driving son home after visitation stopped at gas station left car running when i cam out car had shut off...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Auto Connection — customer service

I am very disappointed with Auto Connection for several reasons. First off the sales person I dealt with wa...

AutoConnection Norfolk — the worst customer service.

I saw their ad on tv for $1 down. Yeah, don't believe it. Spoke with sales person don't have good credit but...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
The Auto Connection — service

I have read what complaints are on this board, and am in total agreement with them. The service on these...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
The Auto Connection — repairs/crappy car

This is my second car from The Auto Connection. My first one had no issues. I loved the car. It was a 2006...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
The Auto Connectioncustomer service

I purchased a 2005 Ford Focus from the Auto Connection in 2008. Not because my credit is bad. I have decent credit. I was on my job for a short period of time and needed a car QUICK, didn't have a large down payment at the time and Winter was approaching. The brakes were almost completely GONE and I had the car less than 6 months. So I paid to have the brakes replaced. Got into a car accident 6/2010. Not my fault. The accident happened 1 day after my car payment was due. I had full coverage. I called them (Auto Connection) the next day to inform them of the accident and that I was waiting to see if the car could still be repaired or if it was totaled. These IDIOTS still tried to collect a payment . I told them if the car can be repaired, I will pay you, but until I find out, I am NOT paying anything. I found out about a little over a week later that it was totaled. Meanwhile these idiots are still calling. One doofus representative called one of my references and asked if my car was really totaled!! My reference gave them a piece of her mind. :-) I called them back yelling and said, "Why don't they call my attorney or the insurance company if you think I am lying?". By the time they received the pay off balance, a month and a half had passed. Before they received the pay off balance during that whole time, they basicly told me that they think I am lying and my car will get repossessed. I laughed and said well, I can give you the address to the junk yard and you can pick it up from there. Each acct manager that called me during that month and a half got called all kinds of names. Who lies to a finance company and says their car is totaled??!!! That is crazy!!! They even sent a repo guy to my house!! I will never deal with them again!!!

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    The Auto Connectionbad vehicle, awful customer service

    purchased a 2002 Chevrolet Malibu for the Auto Connection in Newport News. I was told there was no car fax report for the vehicle, but all the vehicles are reconditioned after purchase. Not true, had busted speakers and torn roof. When I asked about making payments and the high interest rate, I was told I could make early payments, and double payments as I needed to pay the car off early. I later found out this was not true, I can pay more, but they do not apply it to my account until the next due date. (They keep you trapped)
    Shortly after the warranty expired the car broke down. It needed an intake valve gasket replaced. This particular issue was a very well know, documented, and litigated issues with these vehicles. Every mechanic I spoke to and auto parts dealer was very well aware of this issues, it does not seem likely that the dealership did not know the quality vehicle it was selling. Chevrolet settled a class action lawsuit due to this issue. I had to pay $900 to repair. Shortly after that the car has had other issues I have repaired with the radiator and water pump. I contacted the company and asked how to possibly get a new vehicle because the one I was sold is defective, worth less than $3000, and was sold to me for $11000. I was told to go to the dealership where I purchased the car and they could work something out. When I got there, the manager told me it was ridiculous that someone would tell me that and the only thing he could do is sell me another car if I paid down my current vehicle to $2500. Again, I was lied to. I then recontacted Michael Wayne investments I was told to speak with a Mr. Barret, but I have to call back. I have called back numerous times and left messages for several supervisors, and never received a call back. Now the car has an engine issue. Bad credit does not equal uneducated or ignorant. I realize the risk and what I have to pay, however I did not expect to be taken advantage of.

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      • Lo
        lovelywords79 Feb 03, 2015

        This is how they trap people whom have credit issues. We aren't stupid but we had a need and they know they have the advantage and we do live in a commonwealth state so what we signed we agreed upon this sucks ugh!!

        0 Votes
      • Mi
        Michael Hughes Mar 24, 2016
        This comment was posted by
        a verified customer
        Verified customer

        First and foremost, we want you know that we take customer service very seriously. We are sorry we didn’t meet your expectations. When it comes to financing, we work with every customer to secure the most agreeable payment terms possible. Terms are based on several factors that include an individual’s credit history and the price of the vehicle. To ensure the quality of our used car inventory, our ASE-certified mechanics inspect all of our used cars during a 101-point inspection before they are sold.
        If a customer has a grievance, we encourage them to contact the general manager. We look forward to working with you to resolve any outstanding issues.
        The Auto Connection

        0 Votes

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Auto Connection — bad customer service and harassment

      My problem is with Michael Wayme Investments, a year and a half ago I got hurt, and had to stop working me...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      The Auto Connectioncar quality / customer service

      I purchased a vechicle from them in October of 2010, when I got it the car seemed to be a perfectly running vehicle until January hit and the engine blew. I took the car to them but it wasnt covered because I was over the mileage so my grand total was 3500 to fix the car plus the 13000 I still owed on it. In the end its ### so make sure when and if you decide to get a car there get it thoroughly inspected elsewhere, because if they would have inspected my car as they claimed I wouldnt have overheated the first day because it had no anti-freeze and they would have know the oil pump was bad which was the cause of my engine failure. Unfortunately no sighns were shown and I guess Im just #[censored]outtaluck

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        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        The Auto Connection — scam

        I've heard many stories of used car dealers being untruthful etc, but the dealer at the Newport News, VA...

        The Auto Connection — theft

        I had a vehicle with the above company and it was re-poed. Ok my fault.. But was not my fault was the...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Auto Connection — payment transaction fraud

        I am beyond outrage at the poor customer service I received from your Auto Connection yesterday around 5:40...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Auto Connection — fraud and scam

        This company has failed upon their written authority on repairing such repairs that were needed upon u...