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1.3 17 Reviews 3467 Complaints
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KFC Complaints 3467

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Z
8:40 pm EDT

KFC employment/work environment

I would like to complain about the work environment at my current place of employment. I've already submitted a hostile work environment claim. For two days in a row I have been verbally harrassed by one of my co-workers ( Said individual was not performing any required tasks in regards of his position) when he was asked to help, his words were "you're not my [censored]ing mom") The situation was directly reported to my supervisor. Her answer was to change MY schedule and also go through a transfer process for me. He has yet to receive any type correctional action. This is one of many issues at this location. We also have a manager that is constantly shutting himself in the office in order to video chat/swap inappropriate pictures with his said underage significant other. Again, this was reported directly to my manager. Her response was "He's okay; he is just laid back" How many situations is it going to take to make your company realize all of the illegal activity that goes on at this location? She also threatens several employees when it comes to earned vacation time. She has fired some employees, and others have quit and she has refused to pay out earned vacation time. You have a lawsuit on your hands. Now, I've studied the criminal justice system for 2 years, have the Degree to prove it and from my educational experience, 75% of her choices and actions are illegal. Now, again until you fix the underlying issue, I will continue to fight this. No one. Absolutley none deserves to work in such a hostile environment. It's sad that you've become a company that only cares about the next buck that's being made.

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Update by Zk5arao@yahoo.com
Jul 15, 2019 8:41 pm EDT

Care about your team.

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S
2:19 pm EDT

KFC food and cleanliness

The food is horrible there. The chicken was very dry and I believe it had been laying there all day. It was hard and cold. We went through the drive through. We were there another time before today and went inside to eat. The place was very dirty, tables were not cleaned. I'm so disappointed with this KFC. I hope you can solve these problems at this restaurant.

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L
10:21 pm EDT

KFC original recipe chicken

Hello,
There are 3 stores that I frequent when purchasing KFC. One is on Burnside in Gresham, OR, one is on 122nd and Glisan in Portland, OR and one is on 82nd and Powell in Portland. I purchase original recipe chicken when I buy meals at these locations.
The location in Gresham and the location on 122nd and Glisan in Portland both cook the chicken correctly most of the time. The one on 82nd and Powell rarely cooks it correctly. It is almost always overdone.
I purchased 2 breast pieces today that were overdone again. Breast meat is already a bit dry and then when it is overdone, well, it is majorly overdone.
Please note: I am not trying to get someone in trouble. I just think that maybe an area manager could check things out and help them to improve.
Thank you!

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T
10:14 pm EDT
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Staff members refused to make tenders at 9:30pm. Dante was the cashier and the manager on staff tossed food on counter. Please be advised that this franchise is operating against the regulated policy. Date of service: 07/14/2019 Manager on staff was very aggressive at the window while handling food items. Manager presented drinks at the window without...

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M
6:36 pm EDT

KFC service

Was greeted by not understanding service clerk and when asked what he said he was short with me. Person cleaning tables did not clean very good and pants were sagging like his pants were going to fall off. Went to get a Dr. pepper and it was flat when mentioned it to the clerk was greeted with no smile and rolled his eyes. Very bad service. The food was good but the service needs to be better. Everyone looked like they were mad for working.

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R
10:34 pm EDT

KFC poor service

went to kfc on fri july 12th at 3;30 pm after an all day of treatments and appts for boyfriend who has cancer. decided to grab food to go home. ordered the 20.00 fill up with an extra mac n cheese. preceeded to wait 15 min along with 3 otheer customers that were ahead of me, when we aske what waqs the hold up, they said fryer wasnt working, one customer asked why he wasnt told that when he ordered, they replied they didnt know til they went to cook more, i preceeded to wait another 15 m9n til i recieved my order.be in a hurry to get my boyfriend home i did not check my bag.once i got home and got him settled i went to fix him some food to find that i had 2 potatoes, 1 gravy 1 cole slaw in bag, NO nucket of chicken, No biscuits and no extra mac n cheese. so i called number on my reciept and talked to heather and told her what i received and did not receive, she replied do you want to come back and pick it up, i replied i lived a half hour away and you dont want be coming back out there now, i was not in the best of moods, so she said i could pick up when i was in town again so will see on monday what happens when i go back in town again ths is the worst experience i have ever had . have never had this kind of service here before. ty ronda martin

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S
7:12 pm EDT
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The female cashier had a disgusting attitude the whole time while taking my order. When I asked for 2 popcorn chickens she did not let me know that it would take 20 minutes to make fresh nuggets. Also while waiting for the workers to make fresh nuggets they made 3 KFC bowls, with popcorn chicken nuggets. The workers that were preparing the food did not wear...

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M
9:53 am EDT
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KFC cleanliness

Cleaner watches his mobile
Occupied 25%
All tables are dirty
Discussing
We change table three times to find
Chairs. Edges
Deeply
Bathrooms
Even staff does not care about any thing
Philippines all cover and assist each other
My profession is human resources director
It was bad choice to visit
Half of the staff was eating beside the customers

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S
10:09 pm EDT
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Customer Service sucks at this location. The cashier I believe she said her name was Danielle but on my receipt it states DAVIDL. Her attitude not inviting never acknowledged us seemed to be upset when she gave me my receipt she was rude and then when our food was ready they just left it on the counter. It took my niece to ask if it was ours for them to...

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K
7:58 pm EDT
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Waited in line for over 20 minutes just to get to the window and be ignored because two girls were talking about some boy and his business, finally get my food and they forget half of it because they can't do their jobs because of running their mouths I guess so instead of waiting in line again I go in and as I'm waiting the lady in front of me is getting...

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B
12:22 am EDT
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I went to the KFC on Glisan and 122nd Portland OR 07/10/19 around 8:20 PM . The greetings that we received when we came in was not very welcoming first of all the lady at the front counter was on her cell phone I asked a question she didn't even look me in my face we don't have any I asked if you have any chicken wings she never look me in my face we no...

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H
3:54 pm EDT
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It was about 2:05 pm we went and ordere 2 small meals, person taking the order was slightly distracted but friendly. I dont think it was drive through persons fault, I've pulled over to eat across the street and from the short window of time 2:10-2:50 5 cars have left without ordering its empty and times are horrible. It's not functioning properly at all...

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W
9:11 am EDT
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On7/9/2019 at approximately 8:20PM I went through the drive thru at KFC in Snellville, Ga. I ordered the $5 Fill Up (Breast). I was asked if I wanted it grilled. I said no I want fried. He told me it would be 5-6 mins cause they only had grilled. I said I would wait. I pulled around to the door. At 9:07PM I received my food! They offered no apology, didn't...

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D
10:29 pm EDT
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I went to the kfc at 5933 peach street, and on two occasions I had to wait over 25 minutes to get my orders, and the staff were very unprofessional, on my first occasion I came to get my order I had to wait 25 minutes and drive thru was over 35 minutes, and customers left, on my second visit it happened again the crew was rude and unprofessional, it is literally the worst kfc in Erie, Pennsylvania

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K
9:37 pm EDT
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July 9, 2019, 7:00 pm. On hold waiting for someone to take my order for over 15 minutes and this isn't the first time. Customer service is horrible like they take lessons in rudeness. Can hear pots and pans clanging in the background, guess they're washing them instead of waiting on me. When phone finally gets picked up again I am told they're not supposed...

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K
1:51 pm EDT

KFC food and service

7/9/2019
Store # 1914
Cashier: Jemeisha
Ordered my meal at the drive-thru, cripsy chicken sandwich, coleslaw. Jemeisha had an attitude when I presented her my coupon, as if she didn't know what to do on the register with the coupon. The manager came to assist her. She then roughly handed me my bag. I looked in my bag and asked for napkins. She gave me one napkin. I pulled off. After making it to my destination to eat, the coleslaw was watery and runny and the chicken on the sandwich was SPOILED. I took the order back and began to speak with the cashier at the register. She went and got management, as I was explaining to the manager, the big sponge-bob ugly chick (Jemeisha) at the drive-thru window said, "she wanted the coleslaw on the side". My response was, "what are you talking about, I have a complaint regarding my food preperation little girl, stop talking to me and let me discuss this with your manager. The manager began to prepare me a new order. The drive-thru cashier "sponge bob" Jemeisha continued to talk. I told her a few things to get her quiet. The manager made me a new order and apologized for my inconvenience. She advised me to do the survey and address what happened with the cashier at the window Jemeisha. Leaving the store the manager advised her that she shouldn't have said anything to the customer because it didn't concern her.

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A
4:16 am EDT

KFC kfc in pacific, mo 63069 - service and food

The KFC in Pacific, MO is horrible from the service to the food. The chicken leave a film of grease in your mouth. It taste terrible. It's not the golden brown that you see in your commercials at all. It is dark and dry looking. This place can be a hit or miss. One time you can try them and it taste good. However, that is like finding a needle in a hay stack. The workers seem clueless. Maybe you should send out secret customers.

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B
9:47 pm EDT

KFC the original chicken littles

I don't really have a complaint, I just really, really want to know what are the original chicken littles are coming back? Y'all really need to bring them back, I love and miss them BRING THEM BACK! please. I'll keep writing until they come back thank you. Those want to be chicken littles y'all sell now is just a chicken strip. BRING back THE ORIGINAL CHICKEN LITTLES, PLEASE THANK YOU again.

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V
8:30 pm EDT
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I originally asked for breast and wing meal but was told they were out of xtracrispy so I ordered the fill up box. When I got home the chicken was not cooked enough the breading was falling off and it was slimy. The order was supposed to come with a cookie which I did not get. I was extremely unhappy with the food . I've never had a bad experience in 25 years with kfc till now.

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K
7:09 pm EDT
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on 7-7-19, I ordered and paid 32.78 for an order consisting of a 12 piece grilled chicken bucket and side orders..when I got home with the chicken, to start with, there were only 11 pieces of chicken..and most of them were so small, they is no way that they could have come from a grown chicken. I have never in my entire life saw such small legs and...

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Overview of KFC complaint handling

KFC reviews first appeared on Complaints Board on Oct 3, 2006. The latest review I’m complaining about their customer service and 2 of my orders not being rectified in 2 different occasions was posted on May 31, 2025. The latest complaint Drive through times and messed up order was resolved on Jan 03, 2020. KFC has an average consumer rating of 1 stars from 3494 reviews. KFC has resolved 234 complaints.
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  1. KFC Contacts

  2. KFC phone numbers
    +1 (800) 225-5532
    +1 (800) 225-5532
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    +1 (949) 218-4453
    +1 (949) 218-4453
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    +1 (502) 874-8100
    +1 (502) 874-8100
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    Executive Director
    (765) 674-1574
    (765) 674-1574
    Click up if you have successfully reached KFC by calling (765) 674-1574 phone number 0 0 users reported that they have successfully reached KFC by calling (765) 674-1574 phone number Click down if you have unsuccessfully reached KFC by calling (765) 674-1574 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling (765) 674-1574 phone number
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  3. KFC emails
  4. KFC address
    1900 Colonel Lane, Louisville, Iowa, 40213, United States
  5. KFC social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 16, 2025
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