KFC
reviews and complaints

I just came from KFC 362 west street and I ordered a waster and I was told that they don't have cold drinks and I asked if the price differs if there's no cold drink and their response was" TAKE IT OR LEAVE IT" which was shocking. When I asked for manager they showed me but the manager just looked at me and went outside to greet her friend which was very rude. I don't know if this is how KFC staff has been trained to treat customers?

Well I go to these locations and they always close by 8:30 both when then actual closing time is 11pm These locations always out of fries gravy and sometimes chicken but what always bother me is that they always close early who does that

I Made in order on Nov. 2nd round 7 Pm, the full amount of the order was deducted from my debit card. I have contacted 3 call center agent via the chat and they were all confirming that the order is on the way ! and by contacting KFC 3 times as well, I was always informed that there was no order placed originally.

This is the worse customer experience I have ever had by being given wrong and deceiving information from 3 different agents.

Dear officer, i ask for "gravy of whipped potato" to feed my childrens as I purchase rice set with chicken & also purchased large whipped potato.my usual request for "gravy only in a small container" will be given by all the kfc outlet at penang. To my surprise,
the officer rudely told me that she need to charge for the "WHIPPED POTATO GRAVY". I said fine, u can charge the whipped potato gravy, but make sure the bill is printed as "whipped potato gravy". But the
officer told me she cannot charge for "whipped potato gravy" but can only put the charge as "extra cheese" charges rm1.80. But i told her, i do not want "extra cheese". what i want was "extra GRAVY OF whipped potato". After the argument, she said fine
she is not charging for it. And i told her i will
complaint this to KFC. She kept quiet. And after i receive the order, she ask me to move the vehicle as behind me there is another vehicle waiting. I said let it wait, it's my turn now and it is my rights to check
the items I purchased before i leave the drive
through counter. She sarcastically told me to move the vehicle again. this was very rude & sarcastic by a KFC officer. And if I'm not wrong, she is the Manager & the AM (assistant manager) was present there as well) - wearing black & white strip dresses. Out of all the kfc that i went- even to kelantan or Alor setar, this amanjaya sg petani kfc is the worse of my visit. I need to feed my child, u guys have rice but no soup.so i ask for extra "whipped potato gravy". Also want to complaint that the portion of the chicken of
part "above thigh" is too small. This is not
acceptable at all. Given the price which was ask for, but the portion is small. Suggest to change the supplier as this reflects KFC's name and reputation. Charges for "whipped potato gravy" is there black &
white receipts? It's such a ridiculous & bad experience at this drive through outlet. I bought large whipped potato. And
requested for "extra GRAVY of the whipped potato". To my surprise, the cashier (looks like manager of the outlet- indian without pottu on the forehead & acts like malay lady) ask for Rm1.80. When i ask why, she said charges for the gravy. Then i told her, fine u
can charge. But i want the receipt to be printed as "extra whipped potato gravy". She refused to do so & she said will print as'
" extra cheese". I said I'm not buying extra cheese. I only want the gravy of the
whipped potato. I don't want cheese & I didn't request for cheese. And she rudely & sarcastically ask me, " "don't u ever buy in online? In online they charge Rm1.80 for the cheese". Again i told her "I don't want cheese. And i never purchase via online". This was an embarrassing for me as a customer as
she humiliated me in front other kfc staff. And i told her "this is not my 1st time to KFC". If i print my credit card statement, u can see how many times i visit kfc a month. After heater argument, she ask me to pay. When i ask how much? She said "just pay!" This is such a rude & arrogant behaviour when
people like this placed on a front place. Please transfer this person to some other place where she won't face the customers. Respect the customers and I'm paying man. I didn't ask for free. Did i? I want the Regional manager or GM to call me and explain on this. If u have charges for "whipped potato gravy" then get it done officially & make sure
all kfc noted on this. As i know, kfc in kelantan, perak & penang do not charge for "whipped potato GRAVY". I'm realy disappointed, humiliated,
embarrassed, sad with my recent visit to KFC
AMANJAYA DRIVETHROUGH.

I order 7 30pm and I got the order at 9 pm the chicken was totally wet and its totally different from kfc chicken then I complain to the branch some one talk to me he said ok we will change the order but untill 11 pm no body came .no response after that I called again and again totally vaste of money and time in my life I never saw this kind of stupid service ever

Went to KFC in Katowice at the mall by the main train station. Definitely won't be coming here ever again, myself and the partner have KfC regularly back in UK although here hot wings weren't hot at all and the classic chicken tasted like it was lacking some of the original spices. Staff also didn't put food in the correct boxes as advertised.

Worst online order service ever. Booked order online... got an email confirmation of order stating that the delivery will be within 1 hour... waited for 2.5 hour and then called the call center to know that they have some system issues at that my order can be seen online but it has not been submitted to any branch... I was waiting all these time for nothing...
No KFC anymore... totally pathetic...

I went into kfc coW plain and brought loads of food and half of it wasn't there They have told me to write a complaint and get my money back I don't expect to pay 36.93 and half my food missing

i ordered online and went there to pick it up and they could not fill my order i want a refund please. order number 2173426 total amount $38.45

To whom ever this concern this afternoon around 3:30 I went through the drive through at Blythewood KFC to place my order when I pull up to pick up my meal I pay the cashier for my meal then she handle me meal to me with one handle of the bag when I reach for the bag my whole meal fell to the ground then a manager came over and ask what happen she told her that my meal drop she didn't tell her that she reach me my meals with one handle of the bag not two handle of the bags then the manager said that food could not stay there on the ground so I hold up the line to pick up the food of the ground which I paid for that cost me $21.99 which that as a customer that I shouldn't been the one to pick that meal when it was not reach to me correct and then I turn around had to paid for another meal again for $21.99 when the employment brought me my meal to my car the second time I asked for a receipt he ask why do I need a receipt I told him that I didn't get a receipt for the first meal and I have the right to get a receipt when I pay for my meal there should be apologize because I shouldn't been the one to clean that food up and I shouldn't have paid for no second meal I am ask for a refund back this is not fair a customer was treat this way I will be taken my business to another KFC my name is lillie mozie my email address is [protected]@gmail.com the KFC address is 206 Blythewood Rd. Blythewood SC 29016 I hope that I be hear from someone

Rancid lettuce used in Crunch burgers left me nauseous since I had already eaten a few bites before realizing something was off.
Very disappointing, since it was the only meal I had eaten after a long day of shopping and I couldn't drive back to exchange it.
When I called the store to report it, I was told that the lettuce is fine and washed with veggie wash, then interrogated about what time I bought the food and each item I ordered. Both times I spoke to the manager, not once was an apology made. I was told she would give details to the senior manager who would contact me. An apology would have been appreciated and not made me feel like a liar. Very poor customer service, especially with something that has made me feel ill.

The KFC on maple Ave has the rudest slowest staff I'm a delivery Driver and I waited 30mins extra for an order that was suppose to be ready staff just sitting around not doing nothing the manager being rude and disrespectful because they wasn't doing there jobs. She should not be a Manger I wanted to talk to her boss but they are friends so I'm contacting you guys

Hello! I went to KFC IN ELDORADO ARKANSAS. I brought a 30.00 10piece meal. My chicken was very hard and old. I order original chicken. I'm very unhappy with my purchase as I live close to 25 mins away. This is not my first time having a complaint at this store I just decided now to do something about it. What can I do to get a refund or another meal? Your workers also was outside jus hanging out as I was pulling thur the drive thru.

Tuesday, 1012-21

Sir: last Saturday, I bought a 10 piece bucket for $12.99 in Albuquerque, 6200 San mMateo st., ne, from Arlene the cashier, she charged us $17.49 and the chicken was smashed together in the container. We got home and found all this out. I have been trying to call the store all day, but they do not answer the phone, I wonder why? Arlene caused this whole situation and she is playing a game with us the customers, Tim Woodhull, [protected]
Ticket #1912
LO39020
Time of purchase 3:11 PM
Date 10-9-21
Total spent $31.25

I came to this location on my way back to work and I regret it so much. I hadn't had KFC in so long and coming here reminded me why. I ordered a crispy big deal box and it was disgusting. The chicken was hard, the gravy had a little bit of potatoes, the cole slaw was warm, the biscuit was at the bottom of the box, smashed an falling apart. I paid cash and was given no receipt for the transaction.

Tonight I bought a KFC meal at the Monroeville, PA store. The order was for a 3 piece WHITE MEAT chicken meal with french fries and cole slaw, original recipe.

This is what was in the bag when I got it home: French fries, cole slaw, 3 pieces of original recipe DARK MEAT chicken.

Are your people not trained in the difference between white and dark meat? White meat is much more expensive than dark, so I guess they pocketed the extra money. There were NO napkins and, of coursed NO receipt (so no proof of the order).

I rarely go to this store and will NEVER frequent it again.

Since having a gastric bariatric bypass, I must be very careful of the foods I eat. KFC is one of the few fast food restaurants that I can tolerate, but the meal was certainly ruined for me tonight.

Heather Benes
[protected]@gmail.com

Just been to drive thou at Skelmersdale tuck 30mins to be seen the fellas attitude stunk for got to give us drinks we had to ask him when we finally got home food was cold what their was of it because half the order was missing so not impressed at all it really does need sorting out as it's a regular acourance and a complete waist of time and money .

I visited KFC today, 10/8/21. The time was 11: 05 AM. I noticed that the line was moving very slowly although they were not that busy. As I got closer to the speaker, I noticed a pattern. The window attendant was taking one order at a time at the speaker. The customer would then drive up to the window and wait for their food. In the mean time, the next customer was being made to wait until the first customer had their order and drove off before the next order was taken. The customer in front of me ordered several items and was told, " we ain't got none of that." One of the items that they didn't have, was what I wanted. So, when I drove up to the speaker, I asked the attendant did I just hear you say that you didn't have this item. She said no, we don't. I informed her on how bad the service was and due to that, I wouldn't be back. She yelled out the window " We don't care" The proper response should have been, mam, I am sorry but we don't have that item in stock.

My email address is as follows as I would like to hear about what is being done about this kind of service.

[protected]@gmail.com

Dear Sir / Ma'am,

Kindly note that on 3rd Oct 2021 around 12:00 Pm i had ordered KFC:
From Gmail: [protected]@gmail.com, Mob: [protected], Which was cancel due to double deliveries, But till now i did get back my amount as per your deliveryman he told that ill receive my payment with in 2 day (Deliveryman [protected]) .

Regards:
Alam Zeb
[protected]