KFC reviews & complaints 3462
Keywords
store order drive thru chicken service restaurant meal fries cashier email customer service nuggets manager voucher resolution food menu combo hard mashed potatoesNewest KFC reviews & complaints
Sexual harassment
On 24th of November we had a Christmas party with the colleagues since we closed early, we were all drinking and happy the I went to the toilet to pee an my supervisor followed me and closed the door, I tried to fight for him to open the door, calling help and the door was banging
My other colleagues could see but didn't open cuz the assumed were sleeping together. now my life is a living hell, everyone is talking about it and I can't concentrate at work anymore because of the traumer
Desired outcome: I want my supervisor to explain to everyone at work the main reason why he followed me in the toilet and refused when I wanted to come out, I want him to apologize in front of all our colleagues and for me to gain my dignity back
Service at KFC Gulf Mall.Gharaffa Branch
We have ordered Dipping boxes and our number was 84 .We were in the queue for more than half hour and I was standing there right at the desk and they ignored me and went on till 90 .Then I had to raise my voice to get mine done .They did mine but many of the items mentioned in the order was missing.They even served the drink on their choice.We had to get up from the dining table to the outlet twice asking for the missing items. This is such a ridiculous way of treating a customer.It clearly shows how racist some people are, especially the two lady Philipinos counter staff.
Chicken strips
Milledgeville GA 31061
Service sucks
Chicken is stale and tasteless.
Never eating here again until new staff are hired that know how to cook and wants to be professional.
Desired outcome: fix it
Combo meal
My strips are old they have been refried and are chewy. Now I'm starving on my lunch break. Fries are cold why are they serving left over food? This is unacceptable
Desired outcome: Refund
LACK of wearing masks. Covid-19.
Sunday 19th December, 4.15pm.
Location KFC 208 McGuinness Boulevard, Brooklyn, NY 11222
Staff not wearing mask at 208 McGuinness Boulevard, Brooklyn, NY 11222. Store is clearly labeled that ALL employees and guests to wear masks. Staff are exposed to food and customers. No managers were present.
Covid-19 cases are on the rise. UNACCEPTABLE.
Desired outcome: Staff to be reprimanded.
Refund me
Ordered a zinger box meal with corn and an extra chips instead of a drink and a zinger meal with extra chips instead of a drink
I got a zinger box meal and a zinger burger with 2 portions of mash potato?
Who wants mash with a burger? Not me!
If they'd run out of chips I'd of been happy to wait rather than get home to be disappointed
Poor service KFC Keighley
If you've run out of something just tell the customer and at least give them the option don't just give them something you need to get rid of
They did manage to put in half a portion of chips with the zinger box meal which is what makes me think they'd run out of chips
Service/order issues
I visited Friday December 10, 2021 at the Lapeer KFC. I ordered an eight piece meal with mashed potatoes and coleslaw. I asked for wings to replace the thighs. I received no thighs and no extra wings, therefore shorted two pieces of Chicken. I received gravy but no mashed potatoes, I did get Mac and cheese no one wanted, I called the store and got a recording, someone would call me back. I have yet received a phone call. I emailed a complaint and was told someone would be back to me, I am still waiting. I know it's a strange time but… a simple response, I'm sorry, come get your right order…would be nice, as of now, I am done with KFC.
Desired outcome: I would like what I ordered, we all know it’s not cheap and you no longer give senior discounts.
Poor customer service, incorrect order received and no response when trying to resolve.
shorted 4 pieces of chicken on a 16 pc meal
Ordered a 16 pc meal was charged for a 16 pc meal.
Received 12 pc .
KFC G410075 6003 MERRILL RD JACKSONVILLE FL
TICKET #2626 5:09PM 12-12-21
Desired outcome: 4PC MEAL
Dining room closed
You KFC location in Forest City, NC has been closed for a long time. It is crazy-why can't you open it? We have not eaten there since it has been closed & will not until it is open. No excuse for keeping it closed. A lot of elderly people live here & they do not like to use the drive though. If you are not going to open the dining room-they close the store down! We have Chick-fil-A here now & Cookout is coming. Chick-fil-A dining room has been open since they opened! Shame on you KFC!
Your KFC location in Forest City, NC has had the dining room closed for a very long time now & we are fed up with it. We now have Chick-fil-A who's dining room has been open since they opened-that is where we go now. Will not eat at your place until dining room is open. A lot of eldery people live here & they do NOT like using the drive through. We also have Cookout comiing so we will not need to give you our money anymore.
I think you should buy a gift card so that you can have some discount. wanna try?
click the link below to purchase.
https://eleads7.com/click/b2048f89eba
I was shorted 4 pieces of chicken from the 12 pc meal
Drive through ordered and charged for 12 pc meal. Went to our destination for dinner and we were short 4 pieces only 8 in bucket. It had a negative effect on the dinner party.
KFC Restaurant G410075 2 264 2626 ticket 2626 5.09pm 12/12/21
E-Mail [protected]@comcast.net
Desired outcome: 4 pc meal
Food restaurant
Hello, My name is Lori Fairchild. I truly do not mean to be over dramatic, but needless to say, my recent visit to your Astoria, Oregon store was such a utter disappointment. It left me... just sad! KFC is a bit more money and calories than I can generally afford. On Dec 8th thou, we decided to treat ourselves to KFC. U was so excited! While the gal that waited on us was very friendly and nice, the food that we received was so much less that what we had both expected. We ordered the spicy chicken sandwich. I am not sure how it normally comes, but this wasnt moist and tender, nothing close to it, and then just plopped on a cold bun... the fries were fine. I am guessing that fresh, they would have been so much better! The other item ordered was a 2 piece chicken meal. Good thing that we wanted mashed potatoes because she did tell us that that is what we would be receiving. I just knew that my mouth was watering for all of the juicy, slightly spicy tender goodness of peeling that entire layer of skin off... a bit crispy, warm, and oh my nothing better in this world! What I got was a very small thigh, a piece of skin a crossed the top that to me appeared to have sat in a vat of oil for hours, if not days. I did not even eat the meat, it appeared that it could have been wrung out. I was soooo disappointed! That all made me start looking around. We were the only people in the restaurant, I am guessing that it was about 2;30. The table next to us, there were French fries and napkins and other things all over the floor, possibly a huge lunch rush, no time to clean it up? But, no, that made no sense based on the two pieces of chicken that I was served... they should have been fresh them. My friend had the crispy one, he doesnt say much, but when questioned, he was very unsatisfied also. I believe that our bill was only about $12... and perhaps we simply expected too much.
Again, I am sorry to bother you, this just keeps going back and forth in my mind. I figured that if I owned this restrarant, that I would want to know. Another thing... no napkins in the bag? no one checking on us, attempting an upsell? Asking if everything was okay? Cleaning the space next to us?
Just wanted to let you know how very, very disappointed that we were.
Thank you,
Lori fairchild
1415 280th place
Ocean Park, WA
and trying to file a complaint is a joke! either the websites dont work, dont make sense or I am simply an idiot!
Desired outcome: refund, apology. free meal coupons! this has now become simply unbelievable!!!
They delivered my food but forgot 3 items in my order
They delivered my food but forgot 3 items in my order, this is the second time this has happened, forgot my drink, my chicken side and gravy side in douglas court Cork Ireland.
3 things missing
i ordered a meal to come to home - three things missing from order
i phoned 10 timess but no reply
Desired outcome: a voucher
Fill up meal
Went through drive thru and got a fill up meal. The chicken was not done potatoes were cold and I paid 26.29 for it. Could not eat it and usually the food is good. Would appreciate another meal because I had to throw out. We buried my aunt and it was our dinner. But didn't get to eat ir. Thank you
Local store
My husband went to KFC 1410 North Expressway, Griffin, GA 30223 on 12/05/21 and picked me up a meal that was incorrect. I ordered mashed potatoes with no gravy, sweet tea with no ice and mac n cheese. They left the mac n cheese out, they put gravy on the potatoes and ice in the tea. He gave it back to them to correct and did not check it when leaving because he assumed it was correct after having given it back to correct. Someone purposely put their black curly hair in the food. There was so much in there it had to be placed there. I am an RN and my husband a Paramedic. We work hard for our money to pay for nastiness.
Desired outcome: money back
My husband went to KFC 1410 North Expressway, Griffin, GA 30223 on 12/05/21 and picked me up a meal that was incorrect. I ordered mashed potatoes with no gravy, sweet tea with no ice and mac n cheese. They left the mac n cheese out, they put gravy on the potatoes and ice in the tea. He gave it back to them to correct and did not check it when leaving because he assumed it was correct after having given it back to correct. Someone purposely put their black curly hair in the food. There was so much in there it had to be placed there. I am an RN and my husband a Paramedic. We work hard for our money to pay for nastiness.
Product & service
Food quality - half cooked, dripping with oil, cold, many items I was told were unavailable at the time
Orders - the last two years I have not had one order been correct, missing items or incorrect items
Service - I have had to wait 5 to 15 minutes to place/pickup order while staff was busy talking to each other about everything other than kfc business - dates, school, teachers and talking about other students, don't answer telephone.
This has gone on for the last 2 or 3 years at several locations in the hartford area of ct. I have complained numerous times; but it's only gotten worse. I normally spent $75 to $100, twice a month, as did my two sons (who spent twice what I did to feed visiting friends), no longer living at home. We've all crossed kfc off our take-out list and have taken our business elsewhere. I used to travel over 45 minutes one way, just to get kfc, no longer.
Desired outcome: SIGNIFICENT IMPROVEMENT
I did not order anything
I did not order anything but I just got an sms stating I made payment to kfc ballito and the money was deducted from my bank account if you can reverse my money I will be very grateful to you
Chicken tenders.
After getting the last bad order from KFC I shall not darken their doors again. The Colonel has to be rolling over in his grave. I ordered a 12 piece tenders and a large fries and paid the extremely ridiculous high price of $28 for some overcooked rubberized dry chicken with breading so hard you could chip a tooth, The fries were not much better made of some past like substance shaped like a fry. The chicken was so bad the cats would not touch it and they like chicken. I filed a complaint number [protected] so maybe somebody will teach these folks to cook chicken, and when to throw it out.
i dont like doing this because people need their jobs . i also understand people have bad days. but when you get treated the sam way over and over it has got to be brought to someones attention. centtennial kfc in las vegas nv. will never see my face again . i will also tell all of my familly and freinds about this place . facebook and wherever i can find to talk about this . not only rude but drove all the way home 9 miles to find no dinner rolls in my order. went back they told me they are out not im sorry or here is money back because we are out... just money for rolls... then acted like i was a problem. the people in charge of that place need to be repromanded . im sorry about all of it dont want to be a nark but im tired of it .. thank you for reading my text .
they stole my money
i ordered a 85 dollar meal and instead got a 50 dollar meal and still payed 85 idfk
Food Quality
Today at 8:30 pm @ kfc ruwi muscat. Order number 36. Chicken pieces, srrips and fries were not fresh at all.
KFC Customer Reviews Overview
One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.
Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.
KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.
Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.
KFC In-depth Review
Menu Variety:
KFC offers a wide range of chicken options to cater to different preferences. From classic fried chicken to grilled and spicy options, there is something for everyone. Additionally, they also provide vegetarian and vegan alternatives, ensuring that all customers can enjoy a meal at KFC. The menu also includes a variety of side dishes and desserts to complement the main course.
Food Quality:
KFC prides itself on the freshness of its ingredients. The chicken is always cooked to perfection, with a delicious taste and flavor that keeps customers coming back for more. The quality of the side dishes, such as mashed potatoes and coleslaw, is also commendable, adding to the overall dining experience.
Service Efficiency:
KFC is known for its speedy service, ensuring that customers get their orders in a timely manner. The staff is trained to handle orders accurately, minimizing any mistakes or mix-ups. Moreover, the friendly and welcoming attitude of the staff adds to the positive experience at KFC.
Cleanliness and Hygiene:
The dining area at KFC is always kept clean and tidy, providing a pleasant environment for customers to enjoy their meals. The food preparation practices follow strict sanitary guidelines, ensuring the safety and hygiene of the food. The restrooms are well-maintained, reflecting the commitment to cleanliness.
Pricing and Value for Money:
KFC offers affordable menu items, making it accessible to a wide range of customers. The portion sizes are generous, providing value for money. Additionally, KFC frequently offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices.
Accessibility:
KFC has numerous locations, making it convenient for customers to find a nearby restaurant. They also provide drive-thru and delivery options, ensuring that customers can enjoy their favorite KFC meals from the comfort of their homes. Furthermore, KFC accommodates individuals with disabilities, ensuring that everyone can have a seamless dining experience.
Customer Experience:
The overall satisfaction of customers at KFC is high. While there may be occasional waiting times during peak hours, the efficient service and delicious food make up for it. In the rare event of any complaints or issues, KFC handles them promptly and strives to resolve them to the customer's satisfaction.
Environmental Responsibility:
KFC is committed to sustainable sourcing of ingredients, ensuring that they are obtained responsibly and ethically. They also prioritize recycling and waste management practices, minimizing their environmental impact. Efforts to reduce their carbon footprint are evident in their operations, making KFC a responsible choice for environmentally conscious customers.
Online Presence:
KFC has a user-friendly website that provides all the necessary information about their menu, locations, and promotions. They also have a mobile app available for convenient ordering and tracking of deliveries. Online ordering and delivery options make it easy for customers to enjoy KFC's delicious food at their convenience.
Community Involvement:
KFC actively engages with the local community through sponsorships and partnerships with local organizations. They also contribute to charitable causes, supporting initiatives that make a positive impact. KFC's involvement in the community showcases their commitment to giving back and being a responsible corporate citizen.
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