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KFC

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1.3

Overall customer rating from reviews and complaints

KFC earns a 1.3-star rating from 19 reviews and 3475 complaints, showing that the majority of fried chicken enthusiasts are dissatisfied with their meals.

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KFC Complaints Page 33 of 174

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J
6:38 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I live in bracebridge I put my order in and this is the 2nd time the order is wrong The girl was rude... The music was so so loud that she couldnt of heard my order proper anyways I told her I did not order this she walked away and someone else came to me... I told them I did not order gravy but I wanted large fries... The gentlemen said no you order...

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R
5:12 pm EST

KFC Burned chicken

On the 11th of January at 11:00 am I went to the Webb City KFC
I ordered a bucket only extra crispy 8 pieces
When I got it to my home, we went ready to eat yet, so we let it sit for 30 minutes. When we opened the bucket lid, the chicken looked office dark
But we decided to eat, the chicken looked like it had set in or under the cooker for a long time past done it was so hard we could not eat much of it
I would have taken it back, but I am not much of a driver.
I have eaten a lot of your chicken, but this is the worst I have ever had.

Desired outcome: trashed

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Update by robricky
Jan 11, 2022 5:15 pm EST

i know they are having hiring problems but not every one is a cook

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P
2:57 pm EST

KFC Gloucester. Quedgeley

I went to the drive though, never been before tried to ask for something got tongue tired then my daughter 28 years said again what I want the lady in the drive though Mike said something I said no and both said what we wanted, when we got to the window she gave me something and my daughter looked and said that's not what we ordered. She then said very crossly yes it was I looked at my daughter and we both said what we ordered she called the manager over and got cross with me again, they then told me that's more to pay with attitude. That was my first time and my last for ever going there, the attitude I got was discussing and if that the way they treat the customers…

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L
5:05 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

KFC Wrong order

I picked up chickenstrip dinner at KC in Auburn IN. It was for my boyfriends supper. He dosent like bones. Well i got a 3 pc reg chicken instead of strips i was vvery dissappointed. So its in the garbage thanks to the very special people you hire they dont listern. I doubt if i will go there anymore, ty [protected]@yahoo.com

Desired outcome: i want my money back

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N
3:13 pm EST

KFC Boneless bucket

I went to the KFC walsall, J10 yesterday to get my food and I was waiting several minutes at drive thru as nobody was answering, several minutes later I managed to place my order and my order took over half an hour to come out, only when I get home the food was cold and as though it had been attempted to be reheated. After eating it me and my family have had stomach problems and feeling sick. I am appalled with the service from this KFC

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M
1:44 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

Went to KFC Brooklyn CT 1/9/22 12:30 PM ordered 2 Burrito Supreme, a power bowl and a family box of chicken. When I got home I had 2 taco locos, and the chicken, no power bowl. Well, you got the chicken right! Very sad place, every once in a while I try this store, and always is a disappointment. This was the last time I go there! What a mess to always be so screwed up with their orders!

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N
9:06 am EST

KFC Poor quality chicken provided

On 06.01.2022 @8:11 pm
KFC Oman jifnin branch Site No-1242024
I am bring 2 snakes box from KFC Oman jifnin branch. They are providing very small and poor quality chicken.

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D
7:28 am EST

KFC Fried chicken & assistant manager's behavior

Evening of 1/2/22 purchase of 2 12 piece buckets from the Gate City Blvd Greensboro NC location (order 3146532), the chicken had a burnt electrical fire odor, called the restaurant & was told the fryer was being repaired, return the chicken (uneatable) for a refund. 1/3/22 returned the chicken, assistant manager Latisha Townsend said I would need to get a refund online since the order was thru the KFC online app. I explained what I was told, Latisha seemed to take this personally, became very unprofessional & her loud behavior became scary. She refused to give me the online phone number, contact information of the store manager & tried to bring a customer who was waiting for his food into the conversation. She was wearing a KFC uniform & was at that time the picture of KFC to me. Her behavior needs to be addressed by management at the highest level. I'm a registered nurse & think the chicken that was allowed to leave the restaurant on 1/2/22 was potentially harmful to eat, I'm working with the local Health Department about that. I left with the chicken, no refund and a very bad image of KFC. We average getting food from KFC about 2-3 times/month.

Desired outcome: Would like the $45..88 refund, the management to address Latisha's behavior & the staff to understand the harm of letting potentially unsafe food leave the restuarant.tion

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I
8:21 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

Just went thru the drive thru at Hamilton and Morse Rd, Columbus OH. Very RUDE employees... The manager was off the charts... Talked to the guy in person!! We asked for extra Gravy and they basically poured the single gravy into a larger bowl and called it large / extra... Anyone with eyes could see the difference... LOL The manager actually said "We just...

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T
7:48 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I have been eating Kentucky fried chicken for over 64 years. Today 01-01-22 I went to 6320 White Lane Kentucky Fried and ordered the $27.99 Bucket paid for it and went home. I sat down to eat a plate of the bucket the chicken itself was mediocure as it it had been sitting for a while when I put a biscuit on my plate it was hard like a rock as if it had been...

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V
8:06 am EST

KFC Burger veg and non veg

Burgers were cold not even semi hot no ketchup no tissues were provided and time taken was enough to provide best. So the taste was not up to the mark as desired

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A
2:36 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

KFC Recent visit to KFC in Maple Shade NJ was a disaster.

Went through the drive in. Ordered six Chicken tenders and french fries. Also indicated I would like barbeque sauce. Gave my credit card and they handed me a bag. Sadly, when I got home there was no French fries or barbeque sauce. I did not receive a receipt so I do not know what i paid for.
All I know is that Popeyes is looking much more inviting.

I called local store, no answer.
I call customer service, still ringing.. No answer.
Highly disappointed...

Alexander Kelly [protected]@yahoo.com [protected]

Desired outcome: Acknowledgement of my problem.

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D
4:37 am EST
Verified customer This complaint was posted by a verified customer. Learn more

KFC Sexual harassment

On 24th of November we had a Christmas party with the colleagues since we closed early, we were all drinking and happy the I went to the toilet to pee an my supervisor followed me and closed the door, I tried to fight for him to open the door, calling help and the door was banging
My other colleagues could see but didn't open cuz the assumed were sleeping together. now my life is a living hell, everyone is talking about it and I can't concentrate at work anymore because of the traumer

Desired outcome: I want my supervisor to explain to everyone at work the main reason why he followed me in the toilet and refused when I wanted to come out, I want him to apologize in front of all our colleagues and for me to gain my dignity back

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L
8:09 am EST
Verified customer This complaint was posted by a verified customer. Learn more

KFC Service at KFC Gulf Mall.Gharaffa Branch

We have ordered Dipping boxes and our number was 84 .We were in the queue for more than half hour and I was standing there right at the desk and they ignored me and went on till 90 .Then I had to raise my voice to get mine done .They did mine but many of the items mentioned in the order was missing.They even served the drink on their choice.We had to get up from the dining table to the outlet twice asking for the missing items. This is such a ridiculous way of treating a customer.It clearly shows how racist some people are, especially the two lady Philipinos counter staff.

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D
6:31 pm EDT

KFC Chicken strips

Milledgeville GA 31061
Service sucks
Chicken is stale and tasteless.
Never eating here again until new staff are hired that know how to cook and wants to be professional.

Desired outcome: fix it

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M
2:49 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

KFC Combo meal

My strips are old they have been refried and are chewy. Now I'm starving on my lunch break. Fries are cold why are they serving left over food? This is unacceptable

Desired outcome: Refund

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S
4:54 am EDT

KFC LACK of wearing masks. Covid-19.

Sunday 19th December, 4.15pm.
Location KFC 208 McGuinness Boulevard, Brooklyn, NY 11222

Staff not wearing mask at 208 McGuinness Boulevard, Brooklyn, NY 11222. Store is clearly labeled that ALL employees and guests to wear masks. Staff are exposed to food and customers. No managers were present.

Covid-19 cases are on the rise. UNACCEPTABLE.

Desired outcome: Staff to be reprimanded.

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J
12:21 pm EST

KFC Refund me

Ordered a zinger box meal with corn and an extra chips instead of a drink and a zinger meal with extra chips instead of a drink

I got a zinger box meal and a zinger burger with 2 portions of mash potato?

Who wants mash with a burger? Not me!

If they'd run out of chips I'd of been happy to wait rather than get home to be disappointed

Poor service KFC Keighley

If you've run out of something just tell the customer and at least give them the option don't just give them something you need to get rid of

They did manage to put in half a portion of chips with the zinger box meal which is what makes me think they'd run out of chips

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L
8:48 am EST
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I visited Friday December 10, 2021 at the Lapeer KFC. I ordered an eight piece meal with mashed potatoes and coleslaw. I asked for wings to replace the thighs. I received no thighs and no extra wings, therefore shorted two pieces of Chicken. I received gravy but no mashed potatoes, I did get Mac and cheese no one wanted, I called the store and got a...

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A
7:10 pm EST

KFC shorted 4 pieces of chicken on a 16 pc meal

Ordered a 16 pc meal was charged for a 16 pc meal.
Received 12 pc .
KFC G410075 6003 MERRILL RD JACKSONVILLE FL
TICKET #2626 5:09PM 12-12-21

Desired outcome: 4PC MEAL

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