KFC’s earns a 1.3-star rating from 17 reviews and 3467 complaints, showing that the majority of fried chicken enthusiasts are dissatisfied with their meals.
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Service/chicken
We were the third person in line when they opened. We ordered one three piece dark, one two piece dark. We received two two piece white meat dinners! When I called to complain I got hung up on. This is not the first time that this has happened, get yourself together you got a great product and you're messing it up. My daughter already started started going across the street to the gas station for their chicken, because of her experience is here. You open late and then give wrong food
Desired outcome: I would love two free meals to replace what we had to eat. This is very disappointing.
Maybe pay more so you can get better quality people to work for you? I don't know and I don't care since I won't be going there again.
They didn't give me a receipt, but I ordered a 4-piece meal combo today — February 1, 2022 — and was charged for it ($11.48 I think) and when I got home there were only 3 pieces of chicken in the box. This was the 3rd or 4th time they made a mistake and also failed to give me a receipt (probably deliberate). I'll be taking my business to Popeyes from now on.
Read full review of KFCNo condiments included
1/29/2022, date. Time: 5 p.m.
Ordered several chicken meals that included biscuits. Got home and found no condiments. Called them to inquire and they said need to ASK for dipping sauce, honey and butter. Used to be honey and butter were automatically included.
Desired outcome: Would like not to have to ask for honey and butter if biscuits are in meal.
Service (or lack thereof)
Visited: 01/29/2022 at 4:10pm Location: 1341 E Kenosha, Broken Arrow, OK My wife and I ordered 2 meals at the drive-thru. We weren't offered a choice of sides so we received the std fries. (It wouldn't have been our choice.) We received the meals after pulling forward and waiting. No ketchup, no napkins, no receipt. We had to pull around and I entered the...
Read full review of KFCEmployment
Hi my name is Jazmine Barnes I was employed at your reistertown plaza location. I got hired in September 2021 for the cashier when I got there I received 2 days of training 1 for register and 1 for ringing up orders. Forcing me to learn how to work on my own within the second week of me working I was left at the drive through window by myself. Eventually I...
Read full review of KFCCharged for food when KFC employee cancelled
On 1/22 I ordered KFC online for a total of 106.25. When I arrived at the drive through I was told they were not taking orders at that time. I explained I had an online order and was told to cancel it. I could not cancel due to it was already time to pick up. The person was rude, gave no reason for no food. I left without food and need a refund of 106.25.
Jacqueline Tucker
KFC J625014
The quality of a bucket of chicken
My grandsons were visiting & they were wanting chicken. We voted where we'd go, Popeyes was a close second. I really pushed for KFC as I've had good chicken there, always. The town I live in has 4 other chicken franchises & you won that day mainly due to me, the grandmother. When we got home with our bucket of chicken, you couldn't tell which were original, & which were extra crispy. The skin of the chicken was falling off all the pieces, due to the amount of grease at The bottom of the bucket. The taste was off as well as the greasy chicken. I'm mainly telling you this as you have ALOT of competition in this town. I will try you again at some point & if it occurs again, you will lose a loyal customer. Sincerely, Lucy Pate. Georgetown, Tx. [protected]@yahoo.com
Desired outcome: More than anything, I’m looking out for you. If I owned a business, I’d want someone to tell me if they rec’d poor , unacceptable food or service.
Disgusting service
Last night the 14 January 2022, my Husband and I decided to order KFC it was a simple KFC remis Zinger Wings, and a Twister. We waited over an hour to get our order, eventually when we received it the food was stone cold, half of the contents were missing. When we questioned the staff they just rolled their eyes balls and asked us what they would like us to do about it. We left as we were not going to wait for another hour for them just to warm up our food.
If KFC wants to employee people that don't care they might as well close the branch, as we will never order from there again
Service
Order no: QAT-[protected] on 13th January 2022 at 6.30 pm
I order online to collect drive thru, in wakrah branch (Rayybeautyaty saloon)
The lady at that time did not give my order and spoke horrible to me, and she order me to come to collect it inside the shop. I was not able to walk I requested her, she doesn't know how to handle or behave in the situation.
Very sad moments in my life
Desired outcome: Give her good training to behave
Chicken and fries was overcooked
I went to KFC in Newcastle Okla on 01/12/2022, I ordered a 12 pc bucket of chicken, with 3 sides, could not get biscuits because they were having a problem with their oven. It seems like they always have an issue with something everytime I go. Havent been able to get biscuits on several occasions. Didnt even really enjoy the meal due to it being overcooked. For the cost of it which was $37, it wasnt worth it.
Read full review of KFCProduct and Customer service
Today Tuesday January 11 2022 at about 5:45pm, I went to the KFC / Taco Bell on Naamans rd in Claymont, Delaware 19703. I ordered the food on line and pictures are attached. There was No taco bell food available and very little KFC food available. There was a hair in my food, The biscuits were stale sesame rolls. The chicken sandwich was dry when it was supposed to be a spicy sandwich with lettuce, there were only 8 of the 10 pieces in the bucket. It was supposed to be half xtra crispy half regular coating. There was NO diet soda, No flavors besides regular pepsi. No Cole slaw, No mac n cheese, no napkins or straws...The 2 piece dark meat meal was a sad site to behold...no biscuit, 1 small mashed potato with no gravy and 2 Wings...This whole experience was horrible from the Customer service to the table at home meal.
?
How do you run out of mixed chicken?
Spent 30 minutes in the drive thru, to which we were told at the speaker, to order at the window. All this waiting for nothing. All we wanted was an 8 pc. bucket of crispy fried chicken. Is that too much to ask? Apparently so, as we were informed after waiting all that time in line, that they only had dark meat if we wanted crispy. Seriously???? We left...
Read full review of KFCI didn’t receive my food
My order was wrong I didn't receive my Mac n cheese and my 2 breast
Desired outcome: $18.00
The order was wrong
I live in bracebridge I put my order in and this is the 2nd time the order is wrong The girl was rude... The music was so so loud that she couldnt of heard my order proper anyways I told her I did not order this she walked away and someone else came to me... I told them I did not order gravy but I wanted large fries... The gentlemen said no you order...
Read full review of KFCBurned chicken
On the 11th of January at 11:00 am I went to the Webb City KFC
I ordered a bucket only extra crispy 8 pieces
When I got it to my home, we went ready to eat yet, so we let it sit for 30 minutes. When we opened the bucket lid, the chicken looked office dark
But we decided to eat, the chicken looked like it had set in or under the cooker for a long time past done it was so hard we could not eat much of it
I would have taken it back, but I am not much of a driver.
I have eaten a lot of your chicken, but this is the worst I have ever had.
Desired outcome: trashed
i know they are having hiring problems but not every one is a cook
Gloucester. Quedgeley
I went to the drive though, never been before tried to ask for something got tongue tired then my daughter 28 years said again what I want the lady in the drive though Mike said something I said no and both said what we wanted, when we got to the window she gave me something and my daughter looked and said that's not what we ordered. She then said very crossly yes it was I looked at my daughter and we both said what we ordered she called the manager over and got cross with me again, they then told me that's more to pay with attitude. That was my first time and my last for ever going there, the attitude I got was discussing and if that the way they treat the customers…
Wrong order
I picked up chickenstrip dinner at KC in Auburn IN. It was for my boyfriends supper. He dosent like bones. Well i got a 3 pc reg chicken instead of strips i was vvery dissappointed. So its in the garbage thanks to the very special people you hire they dont listern. I doubt if i will go there anymore, ty [protected]@yahoo.com
Desired outcome: i want my money back
Boneless bucket
I went to the KFC walsall, J10 yesterday to get my food and I was waiting several minutes at drive thru as nobody was answering, several minutes later I managed to place my order and my order took over half an hour to come out, only when I get home the food was cold and as though it had been attempted to be reheated. After eating it me and my family have had stomach problems and feeling sick. I am appalled with the service from this KFC
Wrong items, missing items, in order, this place only keeps getting worse!
Went to KFC Brooklyn CT 1/9/22 12:30 PM ordered 2 Burrito Supreme, a power bowl and a family box of chicken. When I got home I had 2 taco locos, and the chicken, no power bowl. Well, you got the chicken right! Very sad place, every once in a while I try this store, and always is a disappointment. This was the last time I go there! What a mess to always be so screwed up with their orders!
Read full review of KFCPoor quality chicken provided
On 06.01.2022 @8:11 pm
KFC Oman jifnin branch Site No-1242024
I am bring 2 snakes box from KFC Oman jifnin branch. They are providing very small and poor quality chicken.
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Overview of KFC complaint handling
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KFC Contacts
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KFC phone numbers+1 (800) 225-5532+1 (800) 225-5532Click up if you have successfully reached KFC by calling +1 (800) 225-5532 phone number 7 7 users reported that they have successfully reached KFC by calling +1 (800) 225-5532 phone number Click down if you have unsuccessfully reached KFC by calling +1 (800) 225-5532 phone number 21 21 users reported that they have UNsuccessfully reached KFC by calling +1 (800) 225-5532 phone number+1 (949) 218-4453+1 (949) 218-4453Click up if you have successfully reached KFC by calling +1 (949) 218-4453 phone number 1 1 users reported that they have successfully reached KFC by calling +1 (949) 218-4453 phone number Click down if you have unsuccessfully reached KFC by calling +1 (949) 218-4453 phone number 1 1 users reported that they have UNsuccessfully reached KFC by calling +1 (949) 218-4453 phone number+1 (502) 874-8100+1 (502) 874-8100Click up if you have successfully reached KFC by calling +1 (502) 874-8100 phone number 1 1 users reported that they have successfully reached KFC by calling +1 (502) 874-8100 phone number Click down if you have unsuccessfully reached KFC by calling +1 (502) 874-8100 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling +1 (502) 874-8100 phone number100%Confidence scoreExecutive Director(765) 674-1574(765) 674-1574Click up if you have successfully reached KFC by calling (765) 674-1574 phone number 0 0 users reported that they have successfully reached KFC by calling (765) 674-1574 phone number Click down if you have unsuccessfully reached KFC by calling (765) 674-1574 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling (765) 674-1574 phone number
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KFC emailsletstalk@yum.com100%Confidence score: 100%Support
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KFC address1900 Colonel Lane, Louisville, Iowa, 40213, United States
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KFC social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 16, 2025
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Most discussed complaints
Cold food, rude customer serviceRecent comments about KFC company
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