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1.3 3462 Reviews

KFC Complaints Summary

234 Resolved
3208 Unresolved
Our verdict: If considering services from KFC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KFC reviews & complaints 3462

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J
12:34 pm EST

KFC Charged for food when KFC employee cancelled

On 1/22 I ordered KFC online for a total of 106.25. When I arrived at the drive through I was told they were not taking orders at that time. I explained I had an online order and was told to cancel it. I could not cancel due to it was already time to pick up. The person was rude, gave no reason for no food. I left without food and need a refund of 106.25.
Jacqueline Tucker
KFC J625014

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L
6:32 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

KFC The quality of a bucket of chicken

My grandsons were visiting & they were wanting chicken. We voted where we'd go, Popeyes was a close second. I really pushed for KFC as I've had good chicken there, always. The town I live in has 4 other chicken franchises & you won that day mainly due to me, the grandmother. When we got home with our bucket of chicken, you couldn't tell which were original, & which were extra crispy. The skin of the chicken was falling off all the pieces, due to the amount of grease at The bottom of the bucket. The taste was off as well as the greasy chicken. I'm mainly telling you this as you have ALOT of competition in this town. I will try you again at some point & if it occurs again, you will lose a loyal customer. Sincerely, Lucy Pate. Georgetown, Tx. [protected]@yahoo.com

Desired outcome: More than anything, I’m looking out for you. If I owned a business, I’d want someone to tell me if they rec’d poor , unacceptable food or service.

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J
3:18 am EST

KFC Disgusting service

Last night the 14 January 2022, my Husband and I decided to order KFC it was a simple KFC remis Zinger Wings, and a Twister. We waited over an hour to get our order, eventually when we received it the food was stone cold, half of the contents were missing. When we questioned the staff they just rolled their eyes balls and asked us what they would like us to do about it. We left as we were not going to wait for another hour for them just to warm up our food.

If KFC wants to employee people that don't care they might as well close the branch, as we will never order from there again

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A
3:14 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

KFC Service

Order no: QAT-[protected] on 13th January 2022 at 6.30 pm
I order online to collect drive thru, in wakrah branch (Rayybeautyaty saloon)
The lady at that time did not give my order and spoke horrible to me, and she order me to come to collect it inside the shop. I was not able to walk I requested her, she doesn't know how to handle or behave in the situation.
Very sad moments in my life

Desired outcome: Give her good training to behave

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B
6:52 pm EST

KFC Chicken and fries was overcooked

I went to KFC in Newcastle Okla on 01/12/2022, I ordered a 12 pc bucket of chicken, with 3 sides, could not get biscuits because they were having a problem with their oven. It seems like they always have an issue with something everytime I go. Havent been able to get biscuits on several occasions. Didnt even really enjoy the meal due to it being overcooked. For the cost of it which was $37, it wasnt worth it.

Desired outcome: Would like a refund

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S
9:07 pm EST

KFC Product and Customer service

Today Tuesday January 11 2022 at about 5:45pm, I went to the KFC / Taco Bell on Naamans rd in Claymont, Delaware 19703. I ordered the food on line and pictures are attached. There was No taco bell food available and very little KFC food available. There was a hair in my food, The biscuits were stale sesame rolls. The chicken sandwich was dry when it was supposed to be a spicy sandwich with lettuce, there were only 8 of the 10 pieces in the bucket. It was supposed to be half xtra crispy half regular coating. There was NO diet soda, No flavors besides regular pepsi. No Cole slaw, No mac n cheese, no napkins or straws...The 2 piece dark meat meal was a sad site to behold...no biscuit, 1 small mashed potato with no gravy and 2 Wings...This whole experience was horrible from the Customer service to the table at home meal.

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Update by Sharon amento
Jan 11, 2022 9:09 pm EST

?

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M
8:29 pm EST

KFC How do you run out of mixed chicken?

Spent 30 minutes in the drive thru, to which we were told at the speaker, to order at the window. All this waiting for nothing. All we wanted was an 8 pc. bucket of crispy fried chicken. Is that too much to ask? Apparently so, as we were informed after waiting all that time in line, that they only had dark meat if we wanted crispy. Seriously? We left feeling frustrated and hungry, as our order couldn't be met! Absolutely pathetic! At least if we would have been allowed to order at the place you normally order, it could have cut our wait time in half before having to leave without an order placed.

Desired outcome: Keep chicken in stock, if you're going to sell chicken at a chicken place!

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D
8:25 pm EST

KFC I didn’t receive my food

My order was wrong I didn't receive my Mac n cheese and my 2 breast

Desired outcome: $18.00

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J
6:38 pm EST

KFC The order was wrong

I live in bracebridge
I put my order in and this is the 2nd time the order is wrong
The girl was rude...
The music was so so loud that she couldnt of heard my order proper anyways
I told her I did not order this she walked away and someone else came to me... I told them I did not order gravy but
I wanted large fries... The gentlemen said no you order gravey... Raiseing my voice over the music that was so so loud
I said the the guy maybe turn down the music and maybe you guys can hear what people r ordering
I also ask for a bag for my pop and it seems like I was asking for a million dollars seem like a big deal
When I got home the food was like it was thrown into the bag the gravy that I didnt want was laying on it side and leaking
I know that time r tough and workers r over work but no reason for this service and customer service I received
As kfc I wonder why people r driving to orilla to popeyes to get there chicken it maybe a long drive but the service is great
They dont have the music so so loud.. They r polite and always great to make you visit worth the while..
I hope that someone can speak to your workers and not to [censored] maybe turn the music down so they can hear the customer
I am not a happy customer who goes in there at least 2 times a month plus also family members but unless I get some reply I will make sure that I do not return to your store and I am also willing to do a google report... Goes far in a small town like bracebridge
Thank you for you time
Carol
[protected]@hotmail.com

Desired outcome: not happy food wasnt what i wanted and was a mess in the bag...

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R
5:12 pm EST

KFC Burned chicken

On the 11th of January at 11:00 am I went to the Webb City KFC
I ordered a bucket only extra crispy 8 pieces
When I got it to my home, we went ready to eat yet, so we let it sit for 30 minutes. When we opened the bucket lid, the chicken looked office dark
But we decided to eat, the chicken looked like it had set in or under the cooker for a long time past done it was so hard we could not eat much of it
I would have taken it back, but I am not much of a driver.
I have eaten a lot of your chicken, but this is the worst I have ever had.

Desired outcome: trashed

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Update by robricky
Jan 11, 2022 5:15 pm EST

i know they are having hiring problems but not every one is a cook

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P
2:57 pm EST

KFC Gloucester. Quedgeley

I went to the drive though, never been before tried to ask for something got tongue tired then my daughter 28 years said again what I want the lady in the drive though Mike said something I said no and both said what we wanted, when we got to the window she gave me something and my daughter looked and said that's not what we ordered. She then said very crossly yes it was I looked at my daughter and we both said what we ordered she called the manager over and got cross with me again, they then told me that's more to pay with attitude. That was my first time and my last for ever going there, the attitude I got was discussing and if that the way they treat the customers…

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L
5:05 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

KFC Wrong order

I picked up chickenstrip dinner at KC in Auburn IN. It was for my boyfriends supper. He dosent like bones. Well i got a 3 pc reg chicken instead of strips i was vvery dissappointed. So its in the garbage thanks to the very special people you hire they dont listern. I doubt if i will go there anymore, ty [protected]@yahoo.com

Desired outcome: i want my money back

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N
3:13 pm EST

KFC Boneless bucket

I went to the KFC walsall, J10 yesterday to get my food and I was waiting several minutes at drive thru as nobody was answering, several minutes later I managed to place my order and my order took over half an hour to come out, only when I get home the food was cold and as though it had been attempted to be reheated. After eating it me and my family have had stomach problems and feeling sick. I am appalled with the service from this KFC

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M
1:44 pm EST

KFC Wrong items, missing items, in order, this place only keeps getting worse!

Went to KFC Brooklyn CT 1/9/22 12:30 PM ordered 2 Burrito Supreme, a power bowl and a family box of chicken. When I got home I had 2 taco locos, and the chicken, no power bowl. Well, you got the chicken right! Very sad place, every once in a while I try this store, and always is a disappointment. This was the last time I go there! What a mess to always be so screwed up with their orders!

Desired outcome: CLOSE THIS STORE !

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N
9:06 am EST

KFC Poor quality chicken provided

On 06.01.2022 @8:11 pm
KFC Oman jifnin branch Site No-1242024
I am bring 2 snakes box from KFC Oman jifnin branch. They are providing very small and poor quality chicken.

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D
7:28 am EST

KFC Fried chicken & assistant manager's behavior

Evening of 1/2/22 purchase of 2 12 piece buckets from the Gate City Blvd Greensboro NC location (order 3146532), the chicken had a burnt electrical fire odor, called the restaurant & was told the fryer was being repaired, return the chicken (uneatable) for a refund. 1/3/22 returned the chicken, assistant manager Latisha Townsend said I would need to get a refund online since the order was thru the KFC online app. I explained what I was told, Latisha seemed to take this personally, became very unprofessional & her loud behavior became scary. She refused to give me the online phone number, contact information of the store manager & tried to bring a customer who was waiting for his food into the conversation. She was wearing a KFC uniform & was at that time the picture of KFC to me. Her behavior needs to be addressed by management at the highest level. I'm a registered nurse & think the chicken that was allowed to leave the restaurant on 1/2/22 was potentially harmful to eat, I'm working with the local Health Department about that. I left with the chicken, no refund and a very bad image of KFC. We average getting food from KFC about 2-3 times/month.

Desired outcome: Would like the $45..88 refund, the management to address Latisha's behavior & the staff to understand the harm of letting potentially unsafe food leave the restuarant.tion

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I
8:21 pm EST

KFC Rude service

Just went thru the drive thru at Hamilton and Morse Rd, Columbus OH. Very RUDE employees... The manager was off the charts... Talked to the guy in person! We asked for extra Gravy and they basically poured the single gravy into a larger bowl and called it large / extra... Anyone with eyes could see the difference... LOL The manager actually said "We just put everything in the"BIG [censored] Bowl" end quote. WOW Just wow... Haven't gotten KFC in over 3 yrs after the last debacle... Nothing has changed... Will wait in the long line at Chick-Fil-A.. Well worth the wait they get it right!

Desired outcome: Don't Care

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T
7:48 pm EST

KFC $27.99 kentucky fried chicken

I have been eating Kentucky fried chicken for over 64 years. Today 01-01-22 I went to 6320 White Lane Kentucky Fried and ordered the $27.99 Bucket paid for it and went home. I sat down to eat a plate of the bucket the chicken itself was mediocure as it it had been sitting for a while when I put a biscuit on my plate it was hard like a rock as if it had been sitting too. I probably could have worn them on my shoes for soles they were so hard. The only thing eatable in the bucket was mashed potatoes and gravy. This incident occurred around 1:pm and there were no customers. my name is Patricia Bailey and I am a senior and had planned on eating this for a couple of days. I know from the hardness of biscuits that the chicken and the biscuits had been sitting for some time I do not know if this was already sitting ready for someone or what because I no more than drove to the window and she handed it to me. I can not give you a number to clue it back to me because she never gave me the receipt. This was paid for by Strata Bank card. I feel my money should be refunded as I threw out the uneatable biscuts. I know that the prices have gone up and I feel if I was willing to pay the higher pricer the meal should be hot and eatable of which it was not. If you need to speak to me my phone is [protected] and my address is 9710 Bakersfield, Ca 93311, She said this bucket was a special I think it was a bucket not picked up and thet got rid of it to me knowing I was just an Old Lady.

Desired outcome: Money return of $27.99 plus tax

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V
8:06 am EST

KFC Burger veg and non veg

Burgers were cold not even semi hot no ketchup no tissues were provided and time taken was enough to provide best. So the taste was not up to the mark as desired

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A
2:36 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

KFC Recent visit to KFC in Maple Shade NJ was a disaster.

Went through the drive in. Ordered six Chicken tenders and french fries. Also indicated I would like barbeque sauce. Gave my credit card and they handed me a bag. Sadly, when I got home there was no French fries or barbeque sauce. I did not receive a receipt so I do not know what i paid for.
All I know is that Popeyes is looking much more inviting.

I called local store, no answer.
I call customer service, still ringing.. No answer.
Highly disappointed...

Alexander Kelly [protected]@yahoo.com [protected]

Desired outcome: Acknowledgement of my problem.

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KFC Customer Reviews Overview

KFC, also known as Kentucky Fried Chicken, is a popular fast-food chain that specializes in fried chicken. The restaurant has received a significant number of reviews from customers, and the majority of them are positive.

One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.

Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.

KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.

Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.

KFC In-depth Review

Menu Variety:

KFC offers a wide range of chicken options to cater to different preferences. From classic fried chicken to grilled and spicy options, there is something for everyone. Additionally, they also provide vegetarian and vegan alternatives, ensuring that all customers can enjoy a meal at KFC. The menu also includes a variety of side dishes and desserts to complement the main course.

Food Quality:

KFC prides itself on the freshness of its ingredients. The chicken is always cooked to perfection, with a delicious taste and flavor that keeps customers coming back for more. The quality of the side dishes, such as mashed potatoes and coleslaw, is also commendable, adding to the overall dining experience.

Service Efficiency:

KFC is known for its speedy service, ensuring that customers get their orders in a timely manner. The staff is trained to handle orders accurately, minimizing any mistakes or mix-ups. Moreover, the friendly and welcoming attitude of the staff adds to the positive experience at KFC.

Cleanliness and Hygiene:

The dining area at KFC is always kept clean and tidy, providing a pleasant environment for customers to enjoy their meals. The food preparation practices follow strict sanitary guidelines, ensuring the safety and hygiene of the food. The restrooms are well-maintained, reflecting the commitment to cleanliness.

Pricing and Value for Money:

KFC offers affordable menu items, making it accessible to a wide range of customers. The portion sizes are generous, providing value for money. Additionally, KFC frequently offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices.

Accessibility:

KFC has numerous locations, making it convenient for customers to find a nearby restaurant. They also provide drive-thru and delivery options, ensuring that customers can enjoy their favorite KFC meals from the comfort of their homes. Furthermore, KFC accommodates individuals with disabilities, ensuring that everyone can have a seamless dining experience.

Customer Experience:

The overall satisfaction of customers at KFC is high. While there may be occasional waiting times during peak hours, the efficient service and delicious food make up for it. In the rare event of any complaints or issues, KFC handles them promptly and strives to resolve them to the customer's satisfaction.

Environmental Responsibility:

KFC is committed to sustainable sourcing of ingredients, ensuring that they are obtained responsibly and ethically. They also prioritize recycling and waste management practices, minimizing their environmental impact. Efforts to reduce their carbon footprint are evident in their operations, making KFC a responsible choice for environmentally conscious customers.

Online Presence:

KFC has a user-friendly website that provides all the necessary information about their menu, locations, and promotions. They also have a mobile app available for convenient ordering and tracking of deliveries. Online ordering and delivery options make it easy for customers to enjoy KFC's delicious food at their convenience.

Community Involvement:

KFC actively engages with the local community through sponsorships and partnerships with local organizations. They also contribute to charitable causes, supporting initiatives that make a positive impact. KFC's involvement in the community showcases their commitment to giving back and being a responsible corporate citizen.

How to file a complaint about KFC?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.

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KFC contacts

Phone numbers

+1 (800) 225-5532 +1 (949) 218-4453 More phone numbers

Website

www.kfc.com

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