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1.3 3462 Reviews

KFC Complaints Summary

234 Resolved
3208 Unresolved
Our verdict: If considering services from KFC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KFC reviews & complaints 3462

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M
10:52 am EST

KFC Big Box Chicken Sandwich/ Price discrepancy & Rudeness of Employee

KFC Restaurant #K071292 594 West Plank Road, Altoona, PA. Ticket #1275 02/11/2022 at 7:08PM. We ordered the meal from a sale sign that was posted at the entrance to the drive thru stating $8.99, but when paying was charged $9.99. We asked why it was not the sale price. The girl said it's $9.99 here. We said, "Your sale sign says differently." She kept saying it is coming up $9.99. She looked at the other employee beside her for help. We said that is false advertising, since the sign states $8.99. The other employee yelled at us. "Well the price went up!" My husband told her, "Then you need to take your sign down." We paid $10.59 for the order and drove around the building and took a picture of the sign that was posted. As we snapped a picture, one of the employees was rushing to the sign and removed it. I know it is only a dollar, but right is right. We have been regular customers at this restaurant and can not believe that this ok. If you could send me a e-mail address I will send the picture & receipt copy. Your site will not let me add my pdf file. Thank you for your time & resolution in this issue.

Michele Diehl

Desired outcome: I would hope that the Manager & Employees would get some training for future custom. A few complimentary coupons would be nice.

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D
7:54 pm EST
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KFC Incorrect order

To whom it may concern,

Hello on February 12,2022 I visited Kentucky fried chicken at 707 Hancock st Quincy,ma 02170 . the phone number is [protected]. I went thru the drive thru at approximately 7.00 pm. I ordered the 16 piece bucket meal with 1 additional large side item. While at the drive thru the employee stated that they didn't have enough of the original pieces to fill the bucket, asked if I minded some extra crispy pieces mixed in. I said that was fine, even though not a big fan of the extra crispy, I understand sometimes this happens. When I got home I had 6 adults to feed, when I took the chicken out of the bucket, there was only 1 breast, not 4 as what should be in the bucket. It was very disappointing, as instead of breasts, I received extra wings and drumsticks. This was never mentioned by the employee at kfc. I tried calling them to speak to the manager to rectify the solution. The first time I called, it rang continuously. I immediately called back and the second and third time it was a busy signal, the fourth time it rang continuously once again. I was frustrated at that point, and came to the conclusion that I was wasting my time.

My info is: Dee lupo 589 Freeport st Dorchester ma 02122, email [protected]@gmail.com, #[protected]. Thank you.

Desired outcome: I would likeKFC to prove to me that they value their consumers by making this right. Thank you

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S
10:08 am EST

KFC Charged too much/poor quality

I ordered 8 pieces of chicken. All they had was 6 wings and 2 thighs. Wanted extra crispy, but all they had was original. So, 6 very small wings, and 2 small thighs and they charged me over $17! That's crazy! The chicken was dry and hardly edible. I'd like this resolved. This happened on February 11, 2022.

Desired outcome: Full refund

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M
9:30 pm EST

KFC No chicken at 6;30pm on Friday night.

There was no chicken at the Cedar Park Texas location at 1431 & Bell ave. On Friday night. 2/11/2022 at dinner time 6:30pm. Who doesn’t have chicken ready for dinner time on Friday night?!

Desired outcome: Refund my money. I paid $28 for sides. That’s all the food they had. Ridiculous!

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N
11:52 am EST

KFC KFC Food

We got a NEW KFC in Kirksville, MO and I must say, the KFC must have lost the original recipe for the chicken and chicken strips. It is not the same as it was years ago. It isn't extra crispy like it used to be. It certainly isn't worth what you have to pay for it. I ordered 4 extra Crispy chicken breasts it was $13 and whatever cents. It was very disappointing, didn't have much taste to it, I don't know where the 11 spices and herbs are. I have bought the chicken sandwich, it doesn't even look like the same sandwich the commercial advertises, which is misleading, and the commercial is rude. Saying if you don't like it this way then go somewhere else. I guess I will! I don't like pickles with chicken. Our last KFC closed. At our new KFC I had asked for the chicken finger lickin sauce, I found out it was discontinued. I really miss the chicken nuggets our old KFC had with its sweet and sour sauce, again something that was good is gone. I haven't ordered the brown gravy, I had heard some guy changed it, because it was faster to make. I guess I might as well give up on this place and go somewhere else just like the commercial says.

Desired outcome: Spice up the food like it is suppose to be and make the food that is good, and bring back the good food people want.

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R
10:29 pm EST

KFC Small Chips

Had Grandson (5yrs) on the back seat when he said he wanted some chippies, KFC up ahead so into drive thru. $3.45 for small chips that contained about 1 spud. Come on--that's just a rip off. Would pay to check competitors prices for similar product.

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S
7:32 pm EST

KFC KFC spicy fried chicken sandwich

2/9/22. 2:34pm store address: 63 Lowes Dr., Pittsboro, NC 27312

I ordered 3 spicy chicken sandwich meals and an extra sandwich. I did this because I saw commercial advertising how the sandwiches were made to order so I was assuming that they would be really hot when we got them. I was very disappointed when we got the sandwiches they were lukewarm and tasted like they have been sitting out for a while along with the fries. The customer service was great at the window when we pulled up but the product was not up to the expectations that I saw on the TV commercial.

Desired outcome: I’ve gone to this kfc before and there always seems to be a problem with my order. Maybe retrain the staff because I feel like I’m wasting my money. My husband is of the mind not to patronize or KFC anymore.

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A
5:31 pm EST

KFC Incorrect item - Zinger Burger instead of Vegan Burger

My partner placed an order at 20:34pm on the 09th February 2022 from Brixton Road KFC. He ordered a variety of items, one item was a vegan burger for me as I am a vegetarian. The order arrived shortly after. I took a bite out of the burger and thought it tasted different to usual, I told my partner that the burger tasted different and he told me to check the box. I was alarmed to find out that I had been given a zinger CHICKEN burger as appose to a vegan burger. I have spent the evening throwing up and I am shocked a company such as yours has been so negligent to serve a vegetarian MEAT. This has made me feel extremely ill and I have now lost all faith in ordering from KFC ever again.

Desired outcome: I wish for this matter to be looked into ASAP and for this to never happen again.

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A
4:41 pm EST

KFC Deportation

We were having dinner at the Bodkin Street location in Pittsburgh, PA. The chicken was just ok for me, dawg. We started to have problems when my son began to struggle with his schoolwork. Management got upset and shipped him away to Maryland.

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S
10:50 am EST
Verified customer This complaint was posted by a verified customer. Learn more

KFC Long delay in delivery

Re: Order Confirmation: Order ID: [protected]

Dear KFC,

Sorry to say...It was a bad experience when I did the online order and the delivery.

Order placed at 8:30 pm, i received the mail saying the delivery will be in one hour i.e., 9:30 pm.

When I crossed the 1 hr waiting time, as the delivery was not done, i had called the given number...I was told that..."the online order reached the stores after sometime..I.e., at 9:17 pm in my case, the one hour delivery time is calculated from 9:17 pm. However, delivery person will call u soon in 5 min, if not you call back.."

Note it, no one called and i had to call 4 times again and again, listened to different persons with same answer.

At last, i got the delivery at around 10:30 pm...(after 2 hours).

By the time, due to the delay caused my family members slept, i had to sit alone with the delivered stuff.

Why..This is happening with KFC..

Where is the lag?

I am totally frustrated with the service, that i had experienced yesterday.

Anticipating your responsible explanation, not just an apologizes note.

Regards.

Siva.S

00974 [protected]

Desired outcome: Justification

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M
2:14 pm EST

KFC Chicken sandwiches

Hello,

I went to KFC Modesto, CA on Mchenry ave. I had ordered my daughter 2 chicken sandwiches on Saturday the 5th. They put a whole breast in one sandwich and the other sandwich had a whole chicken thigh, my daughter bit into the sandwich it stabbed her gum. She could of choked on a bone. I need someone to contact me regarding this matter. [protected] or [protected]@gmail.com

Desired outcome: I want that store held accountable, I have received raw chicken from them as well was sick for 2 weeks. I stopped going for a while, thought maybe they have made some improvements1111111, nope!

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L
9:31 pm EST

KFC product

I went to the store D212087 on 1990 N,Nellis blvd las vegas, nv. This was the most horrible food I have ever eaten. My ticket number is #2015 at 4:39pm.

to begin with I asked the cashier if the pot pie was fresh, he said yes it was...well it wasn't. my mother took a bite and it was super cold and dry. second i asked for crispy chicken, it was so crispy it was so over cooked that when i took a bite there was dried chicken inside, there was literaly no meat because it was so overly cooked and it wasn't just 1 piece it was the entire 10 pc bucket, and the next thing is i did not get my 4 cookies and the worse part is that the Bkt lemonade was opened and replaced with water, I was so shocked that when i poured a glass and it was water. no taste of lemonade at all. i spent $41.71 for a dinner my family and i could not EAT. This is the most terrible KFC i have ever gone to. Last week my son stopped by this same location and bought the family feast and never got his bucket of lemonaid and did not get his biscuits and he even ordered an addition 4 biscuits and did not get them either. HORRIBLE PLACE TO ORDER FROM I AM GOING TO POST THIS REVIEW IF I DONT HEAR FROM SOMEONE VIA EMAIL. MY EMAIL IS [protected]@YAHOO.COM

Desired outcome: I WOULD LIKE A REFUND, YOU CAN PULL UP MY TICKET NUMBER #2015 AND PUT IT BACK ON MY CARD. ITS TO BAD THAT THIS LOCATION IS SO BAD SINCE THIS IS THE CLOSEST TO MY HOUSE, THANK YOU LISA HOWARD

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D
8:03 am EST

KFC Half a meal

On 05:02.2022 I Ordered 2 meals from just eat with an additional order of large popcorn chicken and sweet chilli bites from your colton Leeds store. When delivered half the popcorn box was flattened and only contained 11 pieces. Opened our zinger box meal and it only had 15 fries. Same service every time we use this restaurant. Beyond poor. Order number [protected]

Desired outcome: Full refund

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R
1:50 pm EST

KFC KFC order over phone

Placed the order over the phone at 9.08 PM on Friday 04/2/2022 and agent confirmed food will deliver within 45 minutes. When I am writing this complaint time is 10.42 PM more than 1.30 he past and food is not delivered. Called couple of time for the update and the reply was not proper.Later KFC is not answering my calls. Till time I didn’t receive the food and my family and guest is waiting. It is very shame for to made my guest to wait. My number is [protected] . Ruwi Oman.

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T
11:38 am EST

KFC Delivery and not saying the truth

Today we made an order at 1550 we were informed order should take one hour 15 minutes which we accepted

1 30 minutes later we inquired for the status of delivery and we were told that it left

We tried reaching any manager which we failed because each time the line was disconnected

At 1830 the order reached us

The order was made from [protected]

Name TAREK AMIN

[protected]

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K
2:00 pm EST

KFC Service/chicken

We were the third person in line when they opened. We ordered one three piece dark, one two piece dark. We received two two piece white meat dinners! When I called to complain I got hung up on. This is not the first time that this has happened, get yourself together you got a great product and you're messing it up. My daughter already started started going across the street to the gas station for their chicken, because of her experience is here. You open late and then give wrong food

Desired outcome: I would love two free meals to replace what we had to eat. This is very disappointing.

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C
5:07 pm EST
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KFC Maybe pay more so you can get better quality people to work for you? I don't know and I don't care since I won't be going there again.

They didn't give me a receipt, but I ordered a 4-piece meal combo today — February 1, 2022 — and was charged for it ($11.48 I think) and when I got home there were only 3 pieces of chicken in the box. This was the 3rd or 4th time they made a mistake and also failed to give me a receipt (probably deliberate). I'll be taking my business to Popeyes from now on.

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10:38 am EST
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KFC No condiments included

1/29/2022, date. Time: 5 p.m.

Ordered several chicken meals that included biscuits. Got home and found no condiments. Called them to inquire and they said need to ASK for dipping sauce, honey and butter. Used to be honey and butter were automatically included.

Desired outcome: Would like not to have to ask for honey and butter if biscuits are in meal.

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R
6:08 pm EST
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KFC Service (or lack thereof)

Visited: 01/29/2022 at 4:10pm

Location: 1341 E Kenosha, Broken Arrow, OK

My wife and I ordered 2 meals at the drive-thru. We weren't offered a choice of sides so we received the std fries. (It wouldn't have been our choice.) We received the meals after pulling forward and waiting. No ketchup, no napkins, no receipt. We had to pull around and I entered the lobby for the items. The lobby was closed except for order pickup, however, after I and another couple were ignored by 6 or 7 people for 10 minutes, we went back to the drive-thru and waited in line again. After reaching the window, we were told you have to ask for items if you want them. The Colonel is rolling over in his grave for sure.

Desired outcome: Get back to the service and attention to detail that made KFC famous. It doesn't matter how tasty the food is if you have to circle the drive-thru twice.

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J
1:25 pm EST

KFC Employment

Hi my name is Jazmine Barnes I was employed at your reistertown plaza location. I got hired in September 2021 for the cashier when I got there I received 2 days of training 1 for register and 1 for ringing up orders. Forcing me to learn how to work on my own within the second week of me working I was left at the drive through window by myself. Eventually I got the hang of working by myself I was taking orders, making drinks, repacking incorrect orders, and taking money. Soon my duties exceeded beyond that I was staying after hours hand peeling large trays of hot chicken, cleaning the floors. While my manager let others go home I was never able to leave the store at a reasonable time even during morning shifts. While he'd make me wait till others came in he would constantly call and text me when I was late. I was recently let go because I got something to eat at the end of my morning shift and he implied I had no energy and he didn't like the way I greeted customers despite me using the same greeting he does. My manager made me fight constantly to get breaks there was many times I asked him and he told me to wait and never gave me a break. I wasn't allowed to get anything to drink or step away even when there would be no cars in the line. I worked long hard hours starving asking for breaks to be told no. Watching these managers take food to the back and eat, standing in a window with no heat. He threatened to fire me if I started having covid systems provided no help in helping me get tested. this was my first job I'm 16 and I'm finding out he didn't take the proper measures in making sure I was well prepared for this job. Instead blaming me for my short coming and making me feel lesser despite him knowing he should have been training me. Sunday he told me he was considering letting me go and would call me the next morning he did not I had to call him to confirm I was actually fired and it's always been like that he fails to let me know the schedule and then gets upset when he schedules me on a day I had already asked for off.
Honestly I loved my job it wasn't hard and even when it got stressful I still made it through my shift. But the people you have running it are awful and only care for them selves. I will never apply here again and am thinking of opening a case because of the sheer depression I have been put through.

Desired outcome: Manager fired name donate smith

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KFC Customer Reviews Overview

KFC, also known as Kentucky Fried Chicken, is a popular fast-food chain that specializes in fried chicken. The restaurant has received a significant number of reviews from customers, and the majority of them are positive.

One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.

Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.

KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.

Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.

KFC In-depth Review

Menu Variety:

KFC offers a wide range of chicken options to cater to different preferences. From classic fried chicken to grilled and spicy options, there is something for everyone. Additionally, they also provide vegetarian and vegan alternatives, ensuring that all customers can enjoy a meal at KFC. The menu also includes a variety of side dishes and desserts to complement the main course.

Food Quality:

KFC prides itself on the freshness of its ingredients. The chicken is always cooked to perfection, with a delicious taste and flavor that keeps customers coming back for more. The quality of the side dishes, such as mashed potatoes and coleslaw, is also commendable, adding to the overall dining experience.

Service Efficiency:

KFC is known for its speedy service, ensuring that customers get their orders in a timely manner. The staff is trained to handle orders accurately, minimizing any mistakes or mix-ups. Moreover, the friendly and welcoming attitude of the staff adds to the positive experience at KFC.

Cleanliness and Hygiene:

The dining area at KFC is always kept clean and tidy, providing a pleasant environment for customers to enjoy their meals. The food preparation practices follow strict sanitary guidelines, ensuring the safety and hygiene of the food. The restrooms are well-maintained, reflecting the commitment to cleanliness.

Pricing and Value for Money:

KFC offers affordable menu items, making it accessible to a wide range of customers. The portion sizes are generous, providing value for money. Additionally, KFC frequently offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices.

Accessibility:

KFC has numerous locations, making it convenient for customers to find a nearby restaurant. They also provide drive-thru and delivery options, ensuring that customers can enjoy their favorite KFC meals from the comfort of their homes. Furthermore, KFC accommodates individuals with disabilities, ensuring that everyone can have a seamless dining experience.

Customer Experience:

The overall satisfaction of customers at KFC is high. While there may be occasional waiting times during peak hours, the efficient service and delicious food make up for it. In the rare event of any complaints or issues, KFC handles them promptly and strives to resolve them to the customer's satisfaction.

Environmental Responsibility:

KFC is committed to sustainable sourcing of ingredients, ensuring that they are obtained responsibly and ethically. They also prioritize recycling and waste management practices, minimizing their environmental impact. Efforts to reduce their carbon footprint are evident in their operations, making KFC a responsible choice for environmentally conscious customers.

Online Presence:

KFC has a user-friendly website that provides all the necessary information about their menu, locations, and promotions. They also have a mobile app available for convenient ordering and tracking of deliveries. Online ordering and delivery options make it easy for customers to enjoy KFC's delicious food at their convenience.

Community Involvement:

KFC actively engages with the local community through sponsorships and partnerships with local organizations. They also contribute to charitable causes, supporting initiatives that make a positive impact. KFC's involvement in the community showcases their commitment to giving back and being a responsible corporate citizen.

How to file a complaint about KFC?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.

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KFC contacts

Phone numbers

+1 (800) 225-5532 +1 (949) 218-4453 More phone numbers

Website

www.kfc.com

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