KFC
reviews and complaints

Very bad taste and very soggy French fries were…. I was the frequent customer of KFC but now on wards im gonna quit!

2ndly very filthy environment of KFC RYK

My husband also complained :

1) refused to accept my coupon "69849" which was given to me through email with validity till 31/5/2022.

2) refused to prepare my meal without fries. Dont know why. Replied that its "impossible"

3) a large number of flies in the vicinity especially near cold drink dispenser. The guy filling glasses was very casual without any hygienic measures.

4) went to the sink to wash hands and there was alot of smell there. Dont know when it was last washed... Smell of faeces!... The door of the washroom was wide open and the flies were freely roaming across.

5) left my meal more than half as it tasted stale with foul smell.

Now I am feeling cramps in my stomach.

Much disappointed!

Why not you people show mercy on us people and close your business?

As you know there is only one option for a vegan at KFC. When out with friends it was decided KFC would be okay as there is an option for a vegan. However, it's seems that KFC couldn't even get that one thing right: the burger didn't have any mayo on it. The advertising blurb said it had mayo and the picture showed mayo in the burger. When this was pointed out it was explained that the store didn't actually have any vegan mayo. Just the burger with a couple of limp bits of lettuce wasn't what was wanted, surely this is false advertising. Would it be acceptable to serve a bbq type burger without the sauce? The manager wasn't at all apologetic and flatly refused to refund the money paid for this sad offering. I would politely suggest that KFC stick to what they know ie chicken and leave out the half hearted attempt at catering for people that choose to follow a plant based diet.

It really went against my principles visiting an establishment that supports the meat industry. The experience really confirmed why vegans should not visit a chicken shop! I will 100% not be returning and neither will my family or friends.

Unfortunately the receipt got thrown in the trash. The food was paid for by card so there is a record of the transaction.

Saturday, May 28, at approximately 7pm, my husband went to KFC in Radcliff, KY for family dinner. He was going to get the tender family meal. The man at the drive thru told him they only had 3 tenders and were not cooking any more today. I called the store and asked to speak to the manager. The man who answered the phone said I can help you the manger is busy. He refused to put the manager on the phone. I told him what happened, and he said we only had 3 tenders. I asked him why they would not cook more when they still had 3 hours before closing. He said it will be over an hour before we have any because we are short staff and I ain't cooking the sh... My husband had to drive 15 miles to the next FKC. You asked not to say bad words so I will end my complaint here. We will NEVER eat their again.

I ordered online

Order came from souq al ali , Doha branch

Quality was Low outer surface of chicken was not crispy and was fully oily and salty I believe road side Chinese fast food will be far better than what I had

I wasted Money and time

Better shutdown such stores if u can’t manage or provide better Quality food.

😡😡😡😡😡😡😡🤮🤮

Today 26/5/22 at 17:16 I contacted the store in Redhill regarding an order I had made via Uber eats. The man I was talking to was very rude and never gave me a chance to fully tell him why I was calling. Once he heard the word Uber eats he told me to contact them and put the phone down on me. I rang back again as I had made a mistake and ordered something which was not vegetarian and had realised after the order. I was still happy to have the bits that I ordered but was phoning to ask if there was a way that I could add the extra bits to my order or if that wasn’t possible could I place the order and collect myself. I never had a chance to fully explain any of that as the person I was talking to was being rude and talking over me as in his mind I just needed to call Uber eats. I asked if I could talk to the manager he told me he was the manager. I can’t believe that any manager would have behaved in the way he did. In the end rather than placing the order to collect I had to arrange another u er eats to collect my order which was what I was trying to avoid I was hoping that if I placed the order over the phone I could make collection before my previous order arrived. I honestly can not believe that the person I was talking to was the manager. Skills of a manager would include great customer service and problem solving. Not talking over someone keep repeating to contact Uber eats. I even tried to explain to him that he wasn’t listening to me and that still didn’t stop him from being rude and talking over me. I hope this is fed back to him as it has really upset me.

Thanks for taking the time to listen to me.

Hello,

This evening I purchased a fillet snack box on my way home for my daughter from kfc in stoke on trent, Fenton through the drive through. Once she started eating we found a clump of hair in her snack box. This is absolutely shocking and disgusting, considering staff should be wearing hair nets. Please see photos in the attachment.

Look forward to your response.

Jade

We went through tonight for a one person bucket. They forgot the sauce and tenders. One worker took 10 minutes to bring it out of the warmer and put it in the box. Popcorn chicken is uneditable. The real reason why I came here was to tell you about the cookies. I am a kfc cookie maniac and I am so sad about the pre packaged cookie replacing fresh baked. I will not be eating kfc again anytime soon and I am a huge fan and I use to manage there. Very disappointed

Laindon Essex store,

Crap Crap Crap

Do not eat there !

Been there 6 times since it opened recently giving it the benefit of doubt & has always disappointed !

I bought a burger which had been stood too long as you can see on the pictures .

The salad were soggy the bread were dry I ended up giving it to the seagulls.

Ordered a 12 Piece Meal from KFC in Port Angeles WA this evening; 05/16/2022

I specified a 4:45PM pick up time. I was on time.

I got home and the chicken was very old, and the biscuits were hard as a rock.

I started my working career cooking chicken at Pioneer Chicken in Phoenix AZ in 1979. I know what freshly cooked chicken, slightly old chicken, and very old chicken is. This was very old. With the cost of food these days, I expect a certain level of quality for my hard- earned money.

Please address this issue so that I can have confidence in my future purchases, or you will have lost not just me as a customer but those within my sphere of influence.

My mailing address is:

Jon Walsch

PO Box 1044

Port Angeles WA 98362

KFC # [protected] West 5th St. Reno, NV 05/15/2022 3:33 P.M.

Order 6-piece chicken tenders and paid the full price. Got home with order in bag. There were only 3 tenders. I drove all the way back to the KFC location and they gave me 3 more chicken tenders but did not say they were sorry or thank you. By the time I got back home, original 3 chicken tenders were cold.

Reluctant to ever go to this KFC again!

Nancy Cutler

330 W Riverview Cir

Reno, NV 89509

[protected]

05/15/2022

email: [protected]@charter.net

I was disgusted with my boneless banquet which I bought when I visited kfc boston last week. It looked disgusting, portion size was disgusting, price was disgusting for what I received. Haven't been for a while and won't be going for a long time again. Waste of money and definitely not like kfc pictures of the boneless banquet... If only! Everything even looked disgusting. I am a manager and our lads saw my meal and said they wouldnt be going again anytime soon. So def losing business.

They pushing ppl the wrong way and working ppl to dam hard want give no overtime and that plz shut that place down plz plz close that place done now ppl cussing in front of customers and my dad got sick off of uncool food from up there that place is going to make someone else sick frfr and my friend had a doctor's note for a very bad spider bit and the doctor told her not to be doing to much and she needs to rest and they trying to keep it from getting worse and that job place up there don't have no good service at all customers having to wait on their food for a hour and 30 minutes

Yesterday we got a boneless dipping box with 2 corns, 2 rice and chips.

The chicken was very brown and half ended up straight into the bin. The chips were all just soggy. The rice was just blocks that seemed like they had just been chucked straight into the pots and the corn had no date on and was easily noticeable that it wasn’t fresh at all. It was almost as if the corn was dry inside. This is the worst meal I’ve ever experienced and the customer service wasn’t great either. This was at the BLYTH store.

On May 11, 2022 I ordered a 10 piece, 3 large size salads meal at the Grand Falls NB KFC. The service was good; the salads were good but the 10 pieces of chicken were very small. The bucket included 2 half sized breasts, 4 wings and 4 leg portions, and no thighs. The small breasts portion was one breast cut into two pieces and was so small it was hard to determine them from the wings. Very disappointing when you get home after a 25 min. drive to discover what was in the bucket.

This also happened 2 months earlier, the same meal and the same results but we thought we would give the take out another try. As much as we enjoy the taste of the food from KFC it may be doubtful that we will return to the establishment.

Tried several times to order livers and gizzards but get told by the clerk that they’ve been taken off the menu because they can’t hardy get them, but visiting the surrounding kfc stores they seem to not have trouble and I’m wondering if this store just doesn’t want to sale them. Tried calling in orders and the manager herself said no phone orders. We had to come in or drive through. No matter what other store I have visited they’ve never had a shortage of product. This problem didn’t seem to start until this manager was hired.

I canceled my KFC order through my apps two days ago but I still haven't received my grabPAY refund until now. I canceled because I couldn't get my order for two hours because the rider didn't pick up my food. I called careline grab, she gave me the order number then I need to contact the merchart for a refund. how ?

The souq al ali brabch in qatar has sent me the order with 3 missing items ; i raised a complaint and after they send the driver they sent him with only 1 if the 3 missing items .. i called around 5 times and raised several complaints but no body bothered to call me or to update me .

I have requested to refund the money for the missing items but no body even bothered to call back . This is horrible and unbelievable!