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KFC Customer Service Phone, Email, Contacts

KFC
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1.3 3471 Reviews 3450 Complaints
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KFC complaints 3450

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M
7:39 pm EDT
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I spent $55 tonight. Both large buckets of chicken hat old dry dark chicken. They claimed to be out of biscuits. Offered cookies as replacement. Mac and cheese very mushy. KFC Bowl, chicken pieces were hard as Pebbles. Overall disgusting! First time ever having horrible food. Sandwiches flat squashed dry chicken. Claimed to be out of two different sauce...

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P
3:00 pm EDT
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I placed a order KFC said it would take 16 minutes it took over 32 minutes and still get my order so I complained when I did KFC refused to serve me and keeped my 40 dollars I paid with when the order was almost done KFC still refused to give my chicken KFC has a right to refuse service I was told but KFC should have not taken my money and started cooking...

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D
7:40 pm EDT
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KFC did not receive tenders meal or drink

Sunday night I ordered a 20.00 fillup was told I had to wait 11 Minutes. Also odered a 5 pc tenders meal. After waiting about 30 min I received my order except after driving to my home I found this was not what I had ordered. What I got was a chicken sandwich instead of the tenders. Also I didnot receive the drink that was to come with the meal. This is not the first time I have had issues with this KFC(Parkway store in Odessa, Texas). OCTOBER 13, 2019. No resolution possible. I will learn what to expect frome this KFC.

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S
2:10 pm EDT
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Greetings, I'm contacting you on a case that I filed on 9/25/19 at store j718191 ticket 3782 at 501pm.  I have yet heard anything about this case and I must say I'm a little disappointed in such a large company to no respond. You should have this complaint on file of my visit that I spent $57.10 and ordered 3 breasts to replace some of the dark meat and...

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R
11:00 pm EDT
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KFC disgusting service

Went to this Facility on Thursday Night and was told 30 minute wait for Orginal Chicken so I left and went to Taco Bell. Went again tonight and after ordering 8 pieces of Original Chicken and a Large Coleslaw and $22.30 later I was told that it would take about the same time so I said can I get a Senior Citizens Discount I was told we don't give Discounts. For the wait time they should have automatically given me a DISCOUNT. My e-mail is [protected]@gmail.com hopefully I get a response on this.

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P
7:44 pm EDT
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First of all I would like the district manager to call me please. Richard taylor [protected] I went this location about a month ago for (4) $5 pot pie fill up box meals. They were old and when I called the store they said"you should have come in earlier when they were fresh. I couldn't believe what she said. I left my name and number but the manager never...

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M
3:38 pm EDT
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KFC fried apple turnover

Hello, I've lived in Carson City NV since 1986, we have a KFC here in town, I love your chicken and sides, only one complaint! The KFC here in town doesn't offer the "Fried Apple Turnovers" is there a reason why they don't, do kfc locations in Nevada not sell the pies, here's my email
[protected]@gmail.com I've read everything there is online in regards to KFC and love the whole story behind how the Colonel started, throughout his trial & errors and rise and falls he succeeded, even after selling his business to the now owned by corporation kfc has kept the Consistency of the product today, I've eaten at many chicken restaurants but as always my favorite is Kentucky fried chicken, nobody out does the Colonel, when I was 16 I worked at kfc and found it to be an experience I'd never forget, thank you kfc for always providing quality fried chicken

Michael Robert Samuels / [protected]

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J
3:00 pm EDT
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6 customers in line, 3 tables with people eating. 4 people behind counter, 2 females were talking about clothes, guy was talking MSU basketball and the 4th one just sitting there. The lady first in line asked if anyone was taking orders? The lady behind the counter said, "we are busy back here" Doing what? First lady departed, 2 couples behind us departed...

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K
3:26 am EDT
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I went to the kfc in troy al on oct 11 2019, before I went to work! I had my mouth set on this pot pie! I begin to break my pie crust to stir it and all it was, was the vegetable mixture and pie crust not one piece of chicken. I couldnt go back because I was at work and on top of that I didn't get a receipt because I gave correct changed. So no proof, of my...

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C
8:29 pm EDT
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I've gone to this location 3 times for them to tell me they have no wings. Once in the morning shortly after they opened, once in the afternoon and tonight at 7pm thru Grub Hub. Not only didn't they have the wings I was also given attitude as if it were my fault for requesting chicken wings from Kentucky Fried CHICKEN. Not to mention, waiting at the counter...

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N
12:36 pm EDT
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KFC kfc

I got a wrong order. I contacted the call center to request modifications, they told me Madinaty restaurant will call me but no one did for more than 2 hours. Half of my guests only eat and I had to order from another restaurant for them. It was so Embarrassing and waste of time and money. I really hated the experience and I will never order KFC again. Really bad service.

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Update by NermeenWafa
Oct 11, 2019 12:36 pm EDT

I got a wrong order. I contacted the call center to request modifications, they told me Madinaty restaurant will call me but no one did for more than 2 hours. Half of my guests only eat and I had to order from another restaurant for them. It was so Embarrassing and waste of time and money. I really hated the experience and I will never order KFC again. Really bad service.

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T
2:12 am EDT

KFC ultimate box

i bought 2 ultimate boxes on the way home from sydney from the taree service centre, one box had the tiniest piece of chicken, I won't be buying KFC anymore.very disappointed with the quality of kfc, this shouldn't be happening, what has happened to the quality control of your products, even the burgers are too small these days, the amount of complaint that i'm seeing, its a definite loss of a customer

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A
1:25 am EDT
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KFC crispy colonel big box

October 9th, I found a bloody bandaid, which I have pictures of, wrapped up in my crispy colonel sandwich. Luckily, it was the first thing I grabbed out of the contaminated bag. I called the store 6 times and the line was busy. The store is on greenbriar pkwy in Atlanta, Ga.

Then, today, October 10th, I went to the store in Stockbridge, Ga and first received the wrong order. Then, no one acknowledged that my order had been made wrong. I asked to speak to the manager and the associate that prepared my food said "I'm the night manager" because the manager refused to come and address all the customer issues. Other issues were some customers being told to come in cause the drive thru was down and kids running around in the kitchen area.

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L
3:27 pm EDT

KFC very bad customer service in kfc

Total wast customer service in KFC, they response well with Philippines not with other customer.
KFC khalifa street Al Ain manager Allan A and cashier's name jochy and one more person who used to serve. Behaving like the owners of KFC the response from them is very bad.
The very worst service if any responsible person read this complaint please take action against them by visiting the branch
Thank you

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H
12:53 pm EDT

KFC service and the front of house cleanliness and friendliness (lack of it!)

This is the fith time I have visited this Kentucky restaurant..each time I have said it's the last ..but loving the chicken I have gone against my own
Common sense and now I think it's time for a complaint! Sad as it is😪
The service on every occasion has been very poor indeed, even when the place has hardly any customers in..so that can't be their excuse!
The staff could do with some charm and friendlyness the girl in there has a face that could make you wonder what her problem is, surely they should be warm and welcoming not making you want to turn around and go to MacDonalds !
The place was filthy chips and serviette all over the floor ...I took a picture on my phone.
The toilets had no soap in the hand wash dispense, although to be honest they were clean enough.
Food takes ages to come and sometimes it's been cold...which I have complained about and got new ones..which isn't the point, it should be checked before it's given to the customer. Do these people have any training? The sauce on the new bites are sparse to say the lease ..more sauce required!
I feel so angry that the only Kentucky has such a displeasing feel, which makes me go less often than I would like.
I hate having to complain but as the place never gets any better I feel it's time!

I look forward to hearing your comments

Regards

Heather W

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L
9:15 pm EDT
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I asked for a spicy chicken sandwhich with fries and a sweet, as well as teo famous bowls, the person at the drive through seemed to have an attitude due to not understanding what I had been ordering, and a kids meal. They did not give me the drink for the kids meal, the spicy chicken was hard ' and well I thought maybe its just a little crisp. No the...

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J
7:42 pm EDT
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I have never written a review or complaint in my life, and I'm 27 years old. Goes to show how sadden i was by this... I was a loyal customer until today when I went to KFC; I ordered HOT Wings and they told me it was discontinued. I was very sad. I ended up ordering something else and asked for it fresh and they still didn't bother giving it to me fresh...

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A
6:34 pm EDT
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I went threw the srive thru I ordered a mac n cheese bowl 5 fill up with sweet tea a chicken little a small gizzard and a side of mashed potatoes a side of gravy and a large mt dew.. After waiting 9 min they hand me the food.. I pulles out as my daughter checked it.. There was varely anything in the mac and cheese bowl ans the small gizzard had 5 gizzard...

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Y
11:44 pm EDT
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My husband ordered 2 $5 boxes with the 2 Pc chicken with coleslaw as the side. When he got home he had mashed potatoes and that's not the worst part. The worst part was that the chicken was so small that both pieces fit on top of the small side item container. Those had to be cornish hen pieces. I'm so disappointed! With chicken like that those boxes should be $2.50.

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T
8:10 pm EDT
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Monday after 5 pm approx, , Hello, i order 3 orders 2 for 6 chicken fries drink. the person working the drive thru did not input my order correctly. I pulled up to the first window to pay and i realize the amount for the order did not add up. i immediately knew the order was input into the system correctly. therefore i inquired about the order once again at...

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About KFC

Screenshot KFC
KFC, also known as Kentucky Fried Chicken, is a fast-food restaurant chain that specializes in fried chicken. The company was founded in 1930 by Harland Sanders, who developed a unique blend of 11 herbs and spices that is still used in KFC's recipe today.

KFC has grown to become one of the largest fast-food chains in the world, with over 23,000 locations in more than 140 countries. The company is known for its signature fried chicken, which is available in a variety of flavors and styles, including original recipe, extra crispy, and spicy.

In addition to its famous fried chicken, KFC also offers a range of sides, including mashed potatoes, coleslaw, and biscuits, as well as sandwiches, wraps, and salads. The company has also introduced a number of new menu items in recent years, including chicken tenders, popcorn chicken, and chicken wings.

KFC is committed to providing high-quality food and service to its customers, and the company has implemented a number of initiatives to improve the customer experience. These include a focus on cleanliness and hygiene, as well as the use of sustainable and environmentally friendly practices.

Overall, KFC is a beloved fast-food chain that has become a staple in many communities around the world. With its delicious fried chicken and commitment to quality and service, it is no wonder that KFC continues to be a popular choice for fast food lovers everywhere.

KFC Customer Reviews Overview

KFC, also known as Kentucky Fried Chicken, is a popular fast-food chain that specializes in fried chicken. The restaurant has received a significant number of reviews from customers, and the majority of them are positive.

One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.

Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.

KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.

Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.
How to file a complaint about KFC?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.

Overview of KFC complaint handling

KFC reviews first appeared on Complaints Board on Oct 3, 2006. The latest review Food, restrooms was posted on Apr 23, 2024. The latest complaint Drive through times and messed up order was resolved on Jan 03, 2020. KFC has an average consumer rating of 1 stars from 3470 reviews. KFC has resolved 234 complaints.
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  1. KFC contacts

  2. KFC phone numbers
    +1 (800) 225-5532
    +1 (800) 225-5532
    Click up if you have successfully reached KFC by calling +1 (800) 225-5532 phone number 5 5 users reported that they have successfully reached KFC by calling +1 (800) 225-5532 phone number Click up if you have UNsuccessfully reached KFC by calling +1 (800) 225-5532 phone number 11 11 users reported that they have UNsuccessfully reached KFC by calling +1 (800) 225-5532 phone number
    +1 (949) 218-4453
    +1 (949) 218-4453
    Click up if you have successfully reached KFC by calling +1 (949) 218-4453 phone number 0 0 users reported that they have successfully reached KFC by calling +1 (949) 218-4453 phone number Click up if you have UNsuccessfully reached KFC by calling +1 (949) 218-4453 phone number 1 1 users reported that they have UNsuccessfully reached KFC by calling +1 (949) 218-4453 phone number
    +1 (502) 874-8100
    +1 (502) 874-8100
    Click up if you have successfully reached KFC by calling +1 (502) 874-8100 phone number 0 0 users reported that they have successfully reached KFC by calling +1 (502) 874-8100 phone number Click up if you have UNsuccessfully reached KFC by calling +1 (502) 874-8100 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling +1 (502) 874-8100 phone number
    Executive Director
    More phone numbers
  3. KFC emails
  4. KFC address
    1900 Colonel Lane, Louisville, Iowa, 40213, United States
  5. KFC social media
KFC Category
KFC is related to the Fast Food Chains category.

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