KFC

It has taken a lot of frustration and a lot to send this email regarding the way your customers get treated at KFC.
On the 25/10/2019 I told my co-worker that we must try out the new KFC on line ordering site. Well never to be repeated again.
We put through our order just before 1 and got a confirmation that the payment went through but got stuck on that screen and did not allow us to go further but the money had come off my account.
We called the call centre and spoke to Lavern who was going to call back and give us feedback well what a wait it was I eventually called back then same story waited and I called back gain as I was hungry and it was going for 2.30 already.
She said the branch was emailed and the matter would be sorted out but still nothing. We then went over to the KCF in Greenpoint as it is across the road from us, after giving proof the payment went through with a ref no [protected] they totally refused to give us our food the money was not even asked for. I then called and spoke to the team leader at the call centre that promised me everything would be sorted out. Well nothing was again walked over to the KFC and again was told sorry your proof is not enough and we can't give you your food. It was now 4 in the afternoon still I had not eaten and I had to leave also no call from the team leader.
This morning we called in to the call centre and they said everything was arranged we can go get our money. Walked over just to be embarrassed and told that we cant have any money back and they want a bank statement to prove we not lying this is from a branch manager. Called the call centre again spoke to Alice and Alice told me that everything must be sent for approval because and she will send a email. By this time I was angry and yes did say words but really to be made a lyre after showing proof to the store and then told that a investigation will be done. She told me she will call back this is a hour ago still no call. Asked for the franchise owner no she told me they do not have numbers for them she will only provide me with the store number.
We then again walked over to the store this time to again be put under question by the store manager telling us that sorry a full bank statement will be needed and we must take this further does not have time for this we just want money. Also we then asked for the franchise owner number he then said he does not have it and even if he did why would he give it. This needs to be taken up with the franchise owner because it just tells you he knows of nothing that is happening in that store.
Little to say this is all to do with R60 but its not about R60 it's the way we got treated a customer that spends money in that store every second day and made a payment to have lunch and got mistreated from Head Office back to the store.
This is not the standards of KFC and the people you put in the call center to look after customers abuse the customers and don't even call back.
This has become much more that a R60 complaint its taken up my time to send this email but to me customer service means nothing to KFC Greenpoint or your call center at all.
I have attached my proof the same proof I showed them, you can see I have done a previous online order as well, my bank statement is my private property and will not be given out.
Hope to hear from you soon.

I am a federal employee that has worked in this area for several years. I have visited this location on numerous occasions and have never been told that I must purchase something in order to use the restroom. If this is an official company policy, it should have been enforced since the first day I requested to use the restroom. Has something changed in the past few years that I am unaware of? The manager on duty has allowed me to use the restroom before. Today, she abruptly advised another employee "uh, tell her she can't use the bathroom useless she buys something". I do not, nor have I ever had an issue purchasing an item, I just was in need of using the restroom. When I mentioned using the restroom without purchasing an item, her exchange was very disrespectful. As a result, I will never visit this location again. I have also advised my coworkers to never visit the location again. I am uncertain how she maintains a job with that attitude and she should be spoken to about it. If she were professional, she would have known that I was buying lunch there as soon as I used the bathroom. However, she lost that sale and all sales in the future. Thank you!

Out of all the KFC's I have eaten at this was by far the worst chicken! It was dry and greasy and did not have the taste of the original recipe. Not even the crust taste right!
I actually threw the breast out to the birds, maybe just maybe they will attempt to eat it!
After throwing it out I actually feel bad for them!
So what it looks like was that the chicken had been reheated and or had sit for an extended period of time. But still didn't taste like any that I have ever purchased from KFC.

Dear sir I went kfc ones in a week and the always charged excess amount yesterday I went kfc and buy some food my bill was 356.61 INR RS. And I pay the bill through my credit card and they charged 357. INR RS. so I want to raise complaint against kfc if I am making a payment through my credit card why they charged extra amount.
Kindly take action against kfc because if they are doing it always they earn huge money from world wide

Thanks and regards
Mohd faiz ahmad
+91-[protected]

The employee would not allow mixing of 24 piece boxes, the number of wings different than shown online. (20 vs 24) I requested 12 BBQ, and 12 Nashville hot, was told I would have to buy two 12 piece containers

When placing the order in the bag, the employee tipped the Nashville hot container, spilling the hot sauce out into the bag- where it went all over my leather car seat.
Also dripping on my shirt staining it.

The wings were cold, fatty and were not spicy hot, nor had any taste.

The potatoes and gravy had hardly any gravy at all.

It was certainly NOT worth $25.15.

I see why KFC is not doing well.

Mark Halstead
[protected]@gmail.com

I will never go to the Cedar Hills Blvd, Beaverton, Oregon store again

It was terrible! Luke warm, no sauce and dry.

Very disappointed.

I really used to enjoy chicken burgers from kfc. But now Burger King makes better chicken burgers than kfc... how does that happen? Value for money seems to be a thing of the past.

I really think that you need to put some effort into your stores and your product. You are going to lose paying customers like my self and my wife ..

I got all white chicken when I called store back was told there was nothing they can do because that was how it was ordered I explained that it was ordered all dark legs and thighs. The manager said no it was all white with 2 potatoes and 2 corns. I again explained it was just to be all dark meat. She again said it was ordered wrong . What I received was 8 breast 2 potatoes and 1 corn. Very rude manager.
So it wouldn't have been the right order. I tried to explain that the person who I ordered from doesn't like white meat and what could we do about it, was told to call the person who picked up the food it was their problem

I SENT IN A COMPLAINT AND THEN I received a message with a Case ID Number: RSXSB, on August 8 & was told to send them more info which I did and never hear back a single word on this complaint. My email response came from Atif, KFC Guest Services. I was very hopeful once I received back a case number but after sending them the requested information I Just wondered why I have never received a response back in two months.
Teresa Facini