The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Kentucky Fried Chickenwatered down gravy

S Review updated:

After we tried the one on us 17 bypass myrtlebeach we didnt like the cleanliness of the store so we went to surfside beach store and ordered to go took it home and found the gravy really runny and bland
we just figured it was because it was late when we went
the next time we went i inquired about the gravy being so thin the cashier pointed to the manager who then said its the same as it has been
so well we took it home anyway didnt use it tho kept it to mail to kfc headquarters but never did find an address to send it to
well i recently went to the new store on 501
found there gravy to be like we always remebered thick and not running off the mashed potatoe's
so we went back to the one in surfside beach ordered a side of gravy took it to the 501 store in myrtle beach and they said he is watering it down
There you go
Just as I had thought i confronted the manager again but was ignored
He should have his franchie removed
Jonathan Roach
Lifetime KFC lover

Responses

  • Ro
    Ron Morse Apr 08, 2019
    This comment was posted by
    a verified customer
    Verified customer

    The watery gravy is everywhere, I personally think it was a corporate directive to save money. We've recently been to KFC's in Orlando, Titusville and Port St. John Florida. The gravy's were identical- watery. Last year we drove cross country, on vacation. We stopped at several KFC's between Florida and California, all were serving the watery gravy. I think we may be seeing the beginning of the end of KFC. What's next? Portion reduction, personnel cut backs, closures of lesser performing stores?

    0 Votes
  • Ka
    KarlK May 03, 2010
    This comment was posted by
    a verified customer
    Verified customer

    The gravy is made by mixing the gravy powder with a set amount of water, it isn't "watering it down" as you say.

    0 Votes
  • Es
    esper Nov 06, 2017

    @KarlK I think the op is saying that the restaurant is putting too much water in instead of the set amount to make more gravy portions.

    0 Votes

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