JustAnswer – Legal department of just answer

I came across the above company by accident and read, what I thought was a legitimate company offering advice for £5.00 up front. I innocently asked one question after I had paid by credit card and at the time was satisfied with this company. Little did I know they took (fraudulently) in my estimation, a further payment without my consent or knowledge of £50.00 the next day. I did not realise this action had taken place until my monthly statement arrived. Too late to retrieve.

Luckily, but obviously too late, I cancelled all further payments when I realised this fraudulent action had been taken. The first payment of £50.00 was taken the day after paying £5.00 for the advice given. This apparently would continue ad infinitum had I not cancelled the payments.

I believe I am not the first person this activity has been played on unsuspecting people.

I would now like a refund of my £50.00. as this was taken from my account as I have said, without permission or my knowledge. Nowhere on their site was this information made available that further costs would be incurred after contacting this company.