Menu
Write a review
File a complaint
J&T Express Profile

J&T Express

www.jtexpress.my

Learn how the rating is calculated

1.0

Overall customer rating from reviews and complaints

J&T Express earns a 1.0-star rating from 1 reviews and 1930 complaints, showing that the majority of customers are with delivery services.

Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

J&T Express Complaints Page 68 of 97

ComplaintsBoard
Q
8:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

J&T Express Parcel delivery

My parcel been in transit for four days at JNT ULU TIRAM 326 and my delivery delayed past the estimate delivery date. I have total 5 parcel and one of it said the delivery attempt unsuccessful because penerima tiada but i was not informed about the delivery. They not call me first how do i know. Tolong latih your workers dengan sebaiknya untuk kebaikan company.

Read full complaint
Hide full review
ComplaintsBoard
M
10:47 am EDT

J&T Express Late receive parcel

Tracking number : [protected]
Post out from rantau panjang 01 from 5th july until 1 august still stuck at ldc batu caves 603..
Almost one month? How long want to keep? I need my parcel urgently
Your hotline, live chat, all are useless! Hard to contact
Bad service ever from jnt!

Desired outcome: i want my parcel urgently

Read full complaint
Hide full review
ComplaintsBoard
A
9:11 am EDT

J&T Express jnt shah alam

Why did you put my parcel in transit at Shah Alam Gateaway for a day. I never experienced this kind of situation at other JNT Branches only in JNT Shah Alam my parcel got stuck more than a day. I need my chocolate as soon as possible!

Read full complaint
View 0 more photos
Hide full review
ComplaintsBoard
P
5:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

J&T Express Barang saya berapa kamu mau tapuk? Tak reti nak hantar kah kalau pemalas sangat letak jak lah self collect..

Jangan jadi pemalas mau hantar barang...

Desired outcome: Bila barang aku kau tapuk sejak awal bulan lagi

Read full complaint
View 0 more photos
Hide full review
ComplaintsBoard
A
1:46 am EDT

J&T Express I am complaining about delivery

hi! My parcel is being hold in j&t subang Perdana branch for few days now. Errr why tho? The branch wont pickup my call. Please deliver asap! I have tried contacted thru website (HQ) but seems its still stuck there. The branch is near to my house, whats the issue here?

Read full complaint
View 0 more photos
Hide full review
ComplaintsBoard
K
12:20 am EDT

J&T Express Courier service

Lousy service, after 6 days item still haven't reach me although sent from same State. J&T Distribution Center just 5 mins away from my house but delivery takes forever. Status "Out on Delivery" on previous day but up to date, item never arrive.

Desired outcome: None

Read full complaint
Hide full review
ComplaintsBoard
A
12:35 am EDT

J&T Express Parcel in transit for 4 dayss!!!!!

J&T Klang Jaya - Despatch collect the items at J&T Klang Jaya but keep the item with them for 4 days...What happen if the items is food? Too bad.
Dont make this happen..Service is too bad... I will banned J&T

[protected]:07
Parcel is in transit. J&T LDC KLANGJAYA 603
[protected]:19
Parcel is in transit. J&T LDC KLANGJAYA 603
[protected]:01
Parcel is in transit. J&T LDC KLANGJAYA 603
[protected]:34
Parcel has arrived at station J&T LDC KLANGJAYA 603
[protected]:03
Parcel has departed from station J&T SHAHALAM GATEWAY
[protected]:52
Parcel has arrived at station J&T SHAHALAM GATEWAY
[protected]:18
Parcel has arrived at station J&T PRK_GATEWAY
[protected]:39
Parcel has departed from station J&T PRK_GATEWAY
[protected]:09
Parcel has departed from station J&T DP BAGANSERAI 01
[protected]:43
Parcel has been picked up by courier
[protected]:57
Sender is preparing to ship your parcel

Read full complaint and 1 comment
Hide full review
1 comment
Add a comment
F
F
Faizal14
MY
Send a message
Aug 06, 2021 7:22 am EDT

Same situation

ComplaintsBoard
D
9:56 pm EDT

J&T Express Delivery rider attitude / order handling

My order was returned to seller without proper communication re delivery schedules from the assigned rider. He reported that i could not be contacted but i did not receive any call or message from him. This is such an inconvenience since seller is from bacolod, negros occidental and i am in metro manila. I am requesting that you reprimand this driver or impose proper sanctions rider name: jomar sape +[protected]. Thank you.

Desired outcome: EMPHASIZE CORRECT ATTITUDE & ORDER HANDLING TO YOUR DELIVERY RIDERS

Read full complaint
Hide full review
ComplaintsBoard
S
9:06 pm EDT

J&T Express I am complaining about j&t service

My parcel no. [protected]
Date : 3rd August 2021
My parcel have arrived in a week but have not been delivered to me.
I want to know what problem with this J&T.

Desired outcome: Fast service

Read full complaint
View 0 more photos
Hide full review
ComplaintsBoard
W
1:37 am EDT

J&T Express Service

Hi, J&T saya nak complain mengenai branch J&T LDC KLANGJAYA 603 - KLANG. Kenapa mereka suka hold barang terlalu lama di sana. Barang saya dah masuk 5 hari di hold dekat sana. Please pastikan barang sampai tepat waktu.

Read full complaint
View 0 more photos
Hide full review
ComplaintsBoard
M
9:32 am EDT

J&T Express Product not received

Incident date: 31/08/2021

20
Jul
16:01
Drop Point PCP TMN SENTOSA 445
City : JOHOR BAHRU
Status : Picked Up

30
Jul
12:42
Drop Point CDC KUCHING 301
City : BAHAGIAN KUCHING
Status : Inbound

Its been 10 days, still haven't delivered. Always On Hold

Read full complaint
View 0 more photos
Hide full review
ComplaintsBoard
A
11:15 pm EDT

J&T Express Service

Hello barang saya sudah 3 ke 4 hari berada di j&t segambut 606. Boleh saya dapatkan barang sy segera? Di sini saya sertakan traking [protected]

Read full complaint
Hide full review
ComplaintsBoard
M
10:56 am EDT

J&T Express I am complaint about delivery service

Good evening
I need complaint about j&t express batu caves
Very bad service
27/7/2021 i have post some things from kelantan
28/7/2021 arrived at batu caves but until today never delivery
How we can use j&t express next time?
I have post some food things, i think that food now will damage
Please delivery tomorrow…very very urgent
Tracking no: [protected]

Read full complaint
View 0 more photos
Hide full review
ComplaintsBoard
N
1:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

J&T Express Delivery

Many online seller love to use J&T because the delivery cost is cheaper and the delivery is 7 days a week. But I find J&T delivery sucks!

I had on two occassions at least where parcels were stuck at Cyberjaya Drop point for two days or more.

If you have problems with that drop point, please work on remedy or alternative routes.

Check on [protected]

Desired outcome: sent the parcel soones

Read full complaint
Hide full review
ComplaintsBoard
T
1:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

J&T Express barang masih pending dekat j&t express

Barang saya still pending dekat j&t shah alam dari 22/7 sehingga la harini 30/7, saya mohon pihak j&t mengambil tindakan secepatnya kerana saya amat memerlukan barang tersebut dengan cepat

Desired outcome: saya nak barang saya process secepatnya kerana terlalu lama pending dekat situ

Read full complaint
View 0 more photos
Hide full review
ComplaintsBoard
N
11:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

J&T Express My parcel tracking number [protected] is not delivery.

Delivery my parcel..

Read full complaint
Hide full review
ComplaintsBoard
I
11:41 pm EDT

J&T Express Pekerja jnt tidak amanah buka parcel customer

Kpda pihak jnt sila titik beratkan attitude staff awk tidak amanah dalam mnjalankn kerja parcel saya dihntr dr johor bharu dalam keadaan baik bila sampai di tangan saya semalam parcel sudah terkoyak .mknan yg ada di dalam parcel sudah pun terbukak kemungkinan staff jnt yg makan.perkara ini amat mendukacitakan sebab saya percaya perkhidmatan yg jnt sediakan.

Read full complaint
View 0 more photos
Hide full review
ComplaintsBoard
F
8:28 am EDT

J&T Express Parcel delivered and fake success

Tracking number [protected] please check your driver why fake success and where my parcel? Proof of delivery not my house.

Read full complaint
View 0 more photos
Hide full review
ComplaintsBoard
A
8:00 am EDT

J&T Express Drop off parcel tanpa mesej/beri salam merisikokan barang untuk hilang

J&T ninja drop off parcel di atas pagar rumah tanpa sebarang notis, atau memberi salam dan hon sedangkan pembeli ada di rumah. Ia merisikokan barang untuk hilang dan kecurian. Seller tidak akan layan untuk refund sekiranya parcel dicuri. Malah j&t ninja akan mempertahankan diri dengan bukti parcel telah dihantar di depan rumah. Sedangkan parcel hanya diletakkan di luar rumah tanpa sebarang notis.

Desired outcome: Ninja perlu menhantar notis barang akan dihantar ke rumah. Kalau tiada sesiapa di rumah, drop off boleh dilakukan pada besok hari untuk mengurangkan kecurian parcel

Read full complaint
Hide full review
ComplaintsBoard
N
1:15 am EDT

J&T Express Parcel hilang .parcel lost at transit center pjs klang city. parcel lost on 18 julai 2021 at jnt klang hub

Number Airwaybill: [protected]

Sender; Nana affendy

no.tipon :[protected]

Parcel : Tudung ( Scarf muslimah) 2 Helai

Harga barang RM65 keseluruhan

Stuck atau hilang sangkut at jnt transit center pjs gateway klang city on 18 julai 2021 at 8.38am
total lost rm65..harga tudung dan penghantaran

need refund of total lost rm65. sila refund ke atas bank acc cimb [protected]..tq atas kerjasama anda amat dihargai

tqvm

Read full complaint
View 0 more photos
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
J&T Express Category
J&T Express is ranked 3 among 29 companies in the Courier and Delivery Services category