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J&T Express Customer Service Phone, Email, Contacts

J&T Express
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www.jtexpress.my
www.jtexpress.my

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1.0 1918 Complaints
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J&T Express complaints 1918

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A
11:15 pm EDT

J&T Express Service

Hello barang saya sudah 3 ke 4 hari berada di j&t segambut 606. Boleh saya dapatkan barang sy segera? Di sini saya sertakan traking [protected]

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M
10:56 am EDT

J&T Express I am complaint about delivery service

Good evening
I need complaint about j&t express batu caves
Very bad service
27/7/2021 i have post some things from kelantan
28/7/2021 arrived at batu caves but until today never delivery
How we can use j&t express next time?
I have post some food things, i think that food now will damage
Please delivery tomorrow…very very urgent
Tracking no: [protected]

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1:40 am EDT
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J&T Express Delivery

Many online seller love to use J&T because the delivery cost is cheaper and the delivery is 7 days a week. But I find J&T delivery sucks!

I had on two occassions at least where parcels were stuck at Cyberjaya Drop point for two days or more.

If you have problems with that drop point, please work on remedy or alternative routes.

Check on [protected]

Desired outcome: sent the parcel soones

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1:25 am EDT
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J&T Express barang masih pending dekat j&t express

Barang saya still pending dekat j&t shah alam dari 22/7 sehingga la harini 30/7, saya mohon pihak j&t mengambil tindakan secepatnya kerana saya amat memerlukan barang tersebut dengan cepat

Desired outcome: saya nak barang saya process secepatnya kerana terlalu lama pending dekat situ

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11:57 pm EDT
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J&T Express My parcel tracking number [protected] is not delivery.

Delivery my parcel..

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11:41 pm EDT

J&T Express Pekerja jnt tidak amanah buka parcel customer

Kpda pihak jnt sila titik beratkan attitude staff awk tidak amanah dalam mnjalankn kerja parcel saya dihntr dr johor bharu dalam keadaan baik bila sampai di tangan saya semalam parcel sudah terkoyak .mknan yg ada di dalam parcel sudah pun terbukak kemungkinan staff jnt yg makan.perkara ini amat mendukacitakan sebab saya percaya perkhidmatan yg jnt sediakan.

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8:28 am EDT

J&T Express Parcel delivered and fake success

Tracking number [protected] please check your driver why fake success and where my parcel? Proof of delivery not my house.

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8:00 am EDT

J&T Express Drop off parcel tanpa mesej/beri salam merisikokan barang untuk hilang

J&T ninja drop off parcel di atas pagar rumah tanpa sebarang notis, atau memberi salam dan hon sedangkan pembeli ada di rumah. Ia merisikokan barang untuk hilang dan kecurian. Seller tidak akan layan untuk refund sekiranya parcel dicuri. Malah j&t ninja akan mempertahankan diri dengan bukti parcel telah dihantar di depan rumah. Sedangkan parcel hanya diletakkan di luar rumah tanpa sebarang notis.

Desired outcome: Ninja perlu menhantar notis barang akan dihantar ke rumah. Kalau tiada sesiapa di rumah, drop off boleh dilakukan pada besok hari untuk mengurangkan kecurian parcel

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1:15 am EDT

J&T Express Parcel hilang .parcel lost at transit center pjs klang city. parcel lost on 18 julai 2021 at jnt klang hub

Number Airwaybill: [protected]

Sender; Nana affendy

no.tipon :[protected]

Parcel : Tudung ( Scarf muslimah) 2 Helai

Harga barang RM65 keseluruhan

Stuck atau hilang sangkut at jnt transit center pjs gateway klang city on 18 julai 2021 at 8.38am
total lost rm65..harga tudung dan penghantaran

need refund of total lost rm65. sila refund ke atas bank acc cimb [protected]..tq atas kerjasama anda amat dihargai

tqvm

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11:19 pm EDT

J&T Express Parcel

Hye saya nk buat aduan berkenaan my parcel tak terime lagi ..jnt seremban memang bermasalah ..pihak sane x hntr barang sy dri awal bulan sekaeang dh hujung bulan ..sy nk pakai barang to urgent ..sy dh nk bersalin .dn brng kelengkapan sy semua stuck dan masih belom dihantar ..sy duduk di rembau sekarang musim pkp x boleh rentas daerah so sy terpakse beli online .sy harap pihak cik faham keadaan sy bile sy wssap brunch dieoeng hanye tinggalkan bluetick tiada ap ap respon ...ad brng sy di rembau sy hanye nk.kepastian boleh pickup atau x ..tetapi smpai skrng tiada respon ..kalau mcm nie kadaan jnt ttp.la dlu courier kt shopee to so that kteorng boleh plih syarikat lain ..jnt seremban dan rembau sgt sgt teruk servis nye

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Z
7:51 am EDT

J&T Express I am complaining about slow service j&t at shah alam n puchong dc

My parcel was is taking to long at shah alam dc and now pending at puchong dc.. Untill now my parcel I not delivery to receiver..
Tracking no [protected]

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12:26 am EDT

J&T Express Service complaint

I sent a box of item from johor bahru to bedong, kedah the item they send got damage and broken..although got fragile sticker on the box yet i think they throw the box...few items broken n damage...vry bad service.if like ths service next time i wont sent thru J&T Express..vry upsad with your service..

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F
9:46 pm EDT

J&T Express Penghantar barang kurang ajar

Penghantar j&t telah menggunakan bahasa yang kasar kepada saya semasa menghantar barang kepada saya, dia tidak menelefon sebelum membuat penghantaran, dan mengambil masa yang lama untuk saya keluar. Dalam masa tersebut, penghantar tersebut telah menyebut perkataan kasar. Mohon pihak j&t untuk mengambil tindakan disiplin terhadap penghantar tersebut.

Berikut adalah details:

tarikh : 28/7/2021:
waktu : 0930am
tempat: a-01-08 jalan emas 33, 42700 banting
no tracking : [protected]
no kenderaan : blt 3098

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Y
12:56 pm EST

J&T Express Cake

Sy pos kek darj 16.7.2021 mnggunakn expresspos dan dicaj rm3...staff jnt perak bgtau esk trus sampai...tapi skrg brg sy smpai pd 26/7 smua kek custmer sudah rosak dan berkulat...xde sorg pon staff inform sy jnt terengganu tutup sbb ad staff kena covid...sy nak minta ganti rugi dari pihak jnt disebablan kelalaian semua staff😡😡😡

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4:03 am EDT
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J&T Express Delayed delivery and not helpful customer service tracking: 630385416865

My tracking id; 630385416865. The parcel has been delayed since 19/7. Called customer service almost everyday, provided same answer and asking customer back what to do because they unable to resolve it. Finally asking me to proceed claim which is not helpful at all. Because the agent mention might be the parcel lost and no action has been taken from their end, very bad customer service that drop the call when customer is frustated and remain silence when customer ask for an answer. One agent I can get the name is fatin. Very not helpful and rude. Previous agent handling is also same. My tracking id; 630385416865. Until now I didnt get any solution from j&t and whereabouts of my parcel! I did not want to claim I just want the parcel! Where is my parcel?! You guys are very very provided [censored] service. Just closed the company if cant handle a customer at all. No responsibility at all

Desired outcome: JUST CLOSED THE COMPANY

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N
6:56 pm EDT

J&T Express on hold and take too long to delivery

hi, saya nak tanya berapa nak on hold barang saya ? saya perlukan barang saya untuk bisnes saya, urgenttt ! saya dah banyak kali kena dengan jnt macamni sampai dua minggu, sampai sebulan pun ada ! sangat tidak memuaskan, terkadang barang sampai dengan keadaan teruk . saya perhati terkadang ada pekerja jnt suka campak barang dalam lori, boleh tak delivery barang saya secepat mungkin ? kenapa nak hold lama lama ? ! mintak jasa baik pihak jnt untuk delivery barang saya secepat mungkin, terimakasih

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6:41 pm EDT
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J&T Express Parcel still in transit at j&t samariang

[protected] My parcel still in transit at J&T Samariang CDC 306

How long need to wait?
When it should delivery?
What happen?
What problem if I'm set it can delivery any time?
Why must late delivery?

I need my item deliver as soon as possible especially during MCO. The shipping fee already paid. The item early arrived at J & T Samariang CDC 306 since 09 July 2021. Untill now 26.07.2021 still no progress for delivery.

Thank you

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2:26 pm EDT

J&T Express Bad jnt drop point ldc setapak 603

Stuck at LDC Setapak 603 (bad service here) going back and forth to Bt Bintang Kuala Selangor for few rounds, what's wrong with setapak LDC 603 staffs?

[protected] - sent out from kajang since 18 july up til now still not received

[protected] - sent out since May status shown parcel damaged still have yet to receive the item.

I want the REFUND!

Desired outcome: Refund my damaged parcel - it has never been delivered to me

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5:07 am EDT

J&T Express Kuih Raya

Sampai bila nak stuck dekat Shah Alam Gateway tu😌 seminggu tunggu tak gerak ii pun, masalahnya makanan tu dengan tak tau condition kuih tu pecah ke apa ke kat sana lama ii😌 tolong la alert sikit🙄

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1:48 am EDT

J&T Express Not receive the parcel

I has checked my parcel tracking ([protected]) and base on J&T record my parcel has been delivered on 23 July 2021 but until now i didnt receive the parcel yet.How come on J&T record the status is delivered eventhough i have not receive the parcel. I try to contact the hp no of despatcher that has given in the record of tracking but no answer. Please trace and delivery my parcel.

Desired outcome: To delivery the parcel

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J&T Express reviews 0

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1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with J&T Express. Make it specific and clear, such as "Delayed Delivery by J&T Express" or "J&T Express Package Mishandling."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with J&T Express. Include key areas such as:

  • The nature of the service you used and the expected outcome.
  • Specific details about any package delivery issues, including dates, tracking information, and the condition of the package upon arrival.
  • Customer service interactions, including how you contacted them (phone, email, etc.), the responsiveness of the staff, and the resolution offered, if any.
  • Any discrepancies in billing or charges that were unexpected or unauthorized.
  • The steps you've taken to resolve the issue with J&T Express and the outcome of those efforts.
  • The personal impact the issue has had on you, such as inconvenience, financial loss, or time wasted.
Be as specific as possible, providing dates, names, and other relevant details to support your complaint.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, photos of the package, or tracking records. Do not include sensitive personal data that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of the issue with J&T Express. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by J&T Express or other users.

Overview of J&T Express complaint handling

J&T Express reviews first appeared on Complaints Board on Sep 30, 2019. The latest review Scam parcel was posted on Mar 10, 2024. The latest complaint Mga tinatamad na rider kase di sila makakakota sa cod was resolved on Aug 22, 2021. J&T Express has an average consumer rating of 1 stars from 1918 reviews. J&T Express has resolved 3 complaints.
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  1. J&T Express contacts

  2. J&T Express phone numbers
    1300 809 000
    1300 809 000
    Click up if you have successfully reached J&T Express by calling 1300 809 000 phone number 74 74 users reported that they have successfully reached J&T Express by calling 1300 809 000 phone number Click down if you have unsuccessfully reached J&T Express by calling 1300 809 000 phone number 174 174 users reported that they have UNsuccessfully reached J&T Express by calling 1300 809 000 phone number
    Malaysia
    1900 1088
    1900 1088
    Click up if you have successfully reached J&T Express by calling 1900 1088 phone number 3 3 users reported that they have successfully reached J&T Express by calling 1900 1088 phone number Click down if you have unsuccessfully reached J&T Express by calling 1900 1088 phone number 16 16 users reported that they have UNsuccessfully reached J&T Express by calling 1900 1088 phone number
    Vietnam
    +60 392 129 660
    +60 392 129 660
    Click up if you have successfully reached J&T Express by calling +60 392 129 660 phone number 20 20 users reported that they have successfully reached J&T Express by calling +60 392 129 660 phone number Click down if you have unsuccessfully reached J&T Express by calling +60 392 129 660 phone number 22 22 users reported that they have UNsuccessfully reached J&T Express by calling +60 392 129 660 phone number
    Malaysia
    +62 218 066 1888
    +62 218 066 1888
    Click up if you have successfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have successfully reached J&T Express by calling +62 218 066 1888 phone number Click down if you have unsuccessfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have UNsuccessfully reached J&T Express by calling +62 218 066 1888 phone number
    Indonesia
    +63 289 111 888
    +63 289 111 888
    Click up if you have successfully reached J&T Express by calling +63 289 111 888 phone number 17 17 users reported that they have successfully reached J&T Express by calling +63 289 111 888 phone number Click down if you have unsuccessfully reached J&T Express by calling +63 289 111 888 phone number 41 41 users reported that they have UNsuccessfully reached J&T Express by calling +63 289 111 888 phone number
    Philippines
    More phone numbers
  3. J&T Express emails
  4. J&T Express address
    19th Floor, Mercu 3, KL Eco City, Kampung Haji Abdullah Hukum, Kuala Lumpur, 59200, Malaysia
  5. J&T Express social media
J&T Express Category
J&T Express is related to the Courier and Delivery Services category.

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